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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 672

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S
shreeya shreeya
from Mumbai, Maharashtra
Aug 8, 2019
Resolved
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Resolved

I have received the refund from amazon for cancelled order. But amount not credited in my bank acount. I m continuous trying to contact with them & aslo i have provided refund ids received from amazon but they r not responding.
These three are refund reference no generated by amazon
064155
529243
283044
I have made 3773 + 82 +753 + 457 on 8th july. But i have returned the item so they sent me refund of 3773 + 82 + 753 on 12 july 2019
Sep 18, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance
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    S
    sainiashish
    from Noida, Uttar Pradesh
    Aug 7, 2019
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    Address: Delhi, New Delhi, Delhi, 110006

    Company deducting payment again and again. I already Made the Payment.
    Even their delhi collection employees are nor able to resolve the complaints. I already shared all the payment details which i made.

    The person ia not able to update the payment even.

    I have shared the Ref. No. But the person they are deducting unnecessary amount.

    This is for delhi hdfc Collection branch.
    +3 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      sandra sahadevan
      from Kalpetta, Kerala
      Aug 7, 2019
      Resolved
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      Resolved

      Address: Thrissur, Kerala, 680583

      I have given apy account closing form on 09th april 2019, wadakkanchery branch, thrissur. Till now apy account is not closed. Every month apy amount is deducting from my account. I have check with wadakkanchery branch about the same. They are telling we are already send the form. Once i received my apy amount i want close my salary account from hdfc bank. Kindly do the needful.
      Sep 16, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
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        A
        ananthblaze
        from Chennai, Tamil Nadu
        Aug 7, 2019
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        I have informed HDFC to not call or disturb me again.
        I keep getting continuous phone calls from you ###.

        I have already submitted a DND request more than 2-3 times ( see attached screenshot).

        Vodafone and TRAI have both been informed and complaints raised.

        Why won't you psychotic people stop bothering me??

        Latest:
        App-HDFC LOAN, continuous spam call, [protected], 07/08/19

        HDFC PERSONAL LOAN, [protected], 12/07/19

        HDFC PERSONAL LOAN, [protected], 09/07/19

        App-HDFC CREDIT CARD, [protected], 27/06/19

        App-HDFC LIFE INSURANCE, [protected], 22/05/19

        App-HDFC BANK PERSONAL LOAN, [protected], 02/05/19
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 13, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We have checked at our end and note that the numbers do not belong to HDFC Bank. The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. As a corporate entity, our Bank is compliant with all directives, regulations and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law.

        -Nadia
        HDFC Customer Assistance
        Aug 13, 2019
        Updated by ananthblaze
        I got another phone call from HDFC today.. from number[protected].
        Are you selling my data to freelancers? How come that after I get a good card from your stinking idiotic bank, I start getting spammed?

        Aug 14, 2019
        Updated by ananthblaze
        I got another phone call from HDFC today.. from number[protected].
        Are you selling my data to freelancers? How come that after I get a food* card from your stinking idiotic bank, I start getting spammed?

        Added, ill be lodging a complaint with consumer court. You don't believe me?? Just wait.

        Aug 16, 2019
        Updated by ananthblaze
        this complaint has been marked as resolved?? i never gave consent..
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          R
          rakeshmsm
          from Noida, Uttar Pradesh
          Aug 7, 2019
          Resolved
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          Resolved

          To

          Manager

          Credit card manager

          Hdfc bank credit card division

          Sir,

          I am rakesh kumar belongs to delhi, my credit card no-[protected]. My total amount due is rs. 46, 600, which i have to pay in 6 installments. I have paid all my 6 installments on 06-aug -2019.

          Kindly settle my dues and close my account from today onwards and issue my settlement letter.

          Thanks for your support.

          Rakesh kumar

          [protected]
          Sep 13, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 08, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]

          -Nadia
          HDFC Bank Customer Assistance
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            D
            deytarun
            from Delhi, Delhi
            Aug 7, 2019
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            chargeback

            I raised a chargeback to HDFC bank for a credit card transaction dated: 7th July 2019 of Rs. 52000.00
            HDFC given a reference no for: [protected] for inquiry.

            Merchant confirmed by email that they will provide go ahead on chargeback once received the same from bank for reversal of my money, I have forwarded merchant confirmation to HDFC bank also.
            Inspite of repeated follow up with HDFC, merchant did not get the...
            +2 photos
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            Nikhil08652
            from Mumbai, Maharashtra
            Aug 7, 2019
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            charged 590 rs for issuance of debit card

            Address: Mumbai City, Maharashtra, 400079

            I just opened the new account in HDFC, solely for the purpose o[censored]pcoming personal loan because I believed that they are professional and reliable and they shattered my wrong assumptions by greeting me with the debit card issuance charges, that too 590 rs.

            To amount was deducted today i.e 7th August, and I did not even receive a text message regarding that, I had to figure it out myself.

            I have/had accounts in...
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            S
            sanju7412
            from Mohali, Punjab
            Aug 7, 2019
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            Address: Ludhiana, Punjab, 141001

            I have use my debit card for purchase of i phone xs on 1st may 2019 & offer was 10% cash back within 90 days. Till now its been more than 90 days but not received my cash back but when i have used my axis credit card for purchase of another phone its cash back has been updated within 75 days. Hdfc cash back offer is sham & cloak do not use hdfc card for purchase of any electronic gadgets go for another bank card.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your account/customer Id and registered contact details, complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Manoj
            HDFC Bank Customer Assistance
            Aug 08, 2019
            Updated by sanju7412
            Registered Contact is [protected]
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              S
              SMeghare
              from Pune, Maharashtra
              Aug 7, 2019
              Resolved
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              Resolved

              food plus card is blocked not working

              Address: wakad pune, 411057

              Hi team,

              I have recently changed my company from tcs to atos.
              My foodplus card was credited with rs.500 in month of july at the time of salary. It have total balance of about 700-800rs now. But the card is not working.
              What should i do now?
              I want my balance to be transferred in my debit card.
              Please suggest. There is no way to connect to these food card related people....
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              M
              manojsaikia
              from Mumbai, Maharashtra
              Aug 7, 2019
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              Address: 786612

              Dear sir

              I worked for this organization from june 2015 to march 2019. I already received my releiving letter and my full and final settlement is also done. Now i am working with another organization and its almost 3 months from the date of resignation. But while i go through to withdraw/transfer of my pf balance to this organization, its shows that organization is exempted from this service. Please help on this matter. My emp code was m9944.
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

              -Manoj
              HDFC Bank Customer Assistance
              Aug 07, 2019
              Updated by manojsaikia
              My emp code_ M9944
              Supervisor name_Mr Mridul Sarma
              Office location_Digboi, Assam
              Branch code_1980
              Contact no_[protected]
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                H
                harshit1991
                from New Delhi, Delhi
                Aug 7, 2019
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                I am disheartened with repeated ignorance of the relationship manager called shelly from sarojini nagar, delhi branch who is suppose to be handling my account
                I must have tried reaching this rm on innumerable occasions, but all in vain, she doesn't even have the basic courtesy of either picking my calls or responding subsequently.
                I contacted her 3-4 months as i wasn't using my hdfc account anymore for salary but she said she will again upgrade my account to preferred account once i start getting my salary credited to hdfc account but all in vain it's already been 3-4 months since i've moved away from icici to hdfc account but she doesn't have an idea about upgrades now and keeps on saying that she is getting it done.
                I specifically told her last week that wither get my account upgraded or i shall switch back to icici but since then she has stopped calling or replying back.
                I have couple of doubts regarding credit cards/forex cards but she is never their to resolve them.
                Just let me know, what is the point in assigning such "so called relationship[p managers" to customers. Appears the entire thing is a sham and a shere marketing gimmick played on innocent customers.
                If such being the case of poor & ignorance personified services of the rms... I would'nt think twice to move away from hdfc which i till now thought to be very customer friendly bank.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 08, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that our Relationship Manager Ms. Aarti Sharma has contacted you and has addressed your queries and concerns. Please feel free to speak to Ms. Aarti Sharma on[protected] or email at Aarti.[protected]@hdfcbank.com for any further clarification or assistance.

                -Nadia
                HDFC Bank Customer Assistance
                Aug 08, 2019
                Updated by harshit1991
                Yes, I did but still waiting for the final outcome of that clarification.

                The outcome was supposed to happen within next 24hrs though I'm ready to wait for 24 more hours.
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                  A
                  Akhilesh Vijay
                  from Bengaluru, Karnataka
                  Aug 7, 2019
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                  Dear indians,

                  Hdfc bank has given me the worst experience among any so far. Its been nearly a month i have been facing stress.
                  Somewhere in june i got a credit card bill of nearly 40k, the transactions that sums to this amount has been performed without my authorization and participation, nor any form of alerts was received. Hence i call up and put the transactions in dispute and fill up the card dispute forms among other formalities and the card was locked. Now, the customer care centre did not inform me about the auto pay feature in my account for the credit card.
                  This month they took out nearly 18k without notifying me, hence wiping out my bank account to pay these fraud disputed bills.

                  I call them up, and i came to know that the case has not been resolved and 18k was removed as auto-pay for this disputed bill and that once the case is resolve i'll be refunded and the usual "sorry for your inconvenience"

                  I call them up, again, and i came to know that the dispute case was closed and 18k was not in my favor hence it was removed it and the usual "sorry for your inconvenience"

                  I am frustrated beyond words right now, firstly for not notifying me about any developments taking place. Second the customer care is simply useless, everyone has different responses.

                  Finally to sum it up: first the fraud takes place, then the bank uses my money to pay off the fraud without notifying me, next they tell me that my case is closed.
                  I feel cheated.
                  How can i ever trust this bank?
                  What kind of a service is this @hdfc?
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
                  Aug 07, 2019
                  Updated by Akhilesh Vijay
                  What is [protected]@hdfcbank.com
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                    A
                    Aurora associates
                    from Mumbai, Maharashtra
                    Aug 7, 2019
                    Resolved
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                    Resolved

                    Address: Mig 16 PADMANABHPUR Durg, Durg, Chhattisgarh, 491001

                    Dear team hdfc,
                    I am aneesh aurora, one of the dsa holder of your bank. I resides at padmanabhpur, durg city, chhattisgarh state with pin code 491001
                    Team, this mail is regarding one complain which i want to do against one of the branch manager of yours who is handling bhilai nehru nagar branch.
                    As a dsa, its my responsibilty to give you more and more business but this branch manager mr nishikant pandey is not allowing me to get it done. Many times he had told me that will not do your case and also many times he disrespected me.
                    I just want to know is this is a kind of gesture the hdfc branch manager is showing to one of his dsa.
                    Need your intervention as soon as possible otherwise i will go to the superiors.
                    Waiting for your positive response.

                    Note -: call me as soon as possible

                    Yours faithfully
                    Aneesh aurora
                    [protected]
                    Dsa code : 26488
                    Sep 9, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 08, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are unable to trace the branch or the Bank employee that you are referring to in your post. Kindly help with the complete name and address of the said branch (as per our bank's website) along with its IFSC Code, and the employee code of the Bank Official whom you are referring to so that we can check further. Please email us at [protected]@hdfcbank.com along with your concerns and the above details.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      B
                      balaganesh swamy
                      from Hyderabad, Telangana
                      Aug 7, 2019
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                      credit card payment (write off case) -my salary hold

                      Address: Armoor, Nizamabad, Andhra Pradesh

                      Dear sir,
                      My Credit card Number [protected]
                      Exp Date :03/14
                      Last 5 days on wards iam visiting Near by HDFC bank about my card payment purpose, No one giving correct solution to me.
                      i recently opened Salary account in HDFC bank.My salary Holden.
                      please clear this problem.
                      Regards
                      Balaganesh
                      [protected]...
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                      B
                      Bawaah
                      from Mumbai, Maharashtra
                      Aug 7, 2019
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 400052

                      Hi so i was running through some issues and couldn’t make the credit card payments, after repeated tried i made all
                      Payments and also withdrew a hdfc policy to do all this and the collection departments and customer care on phone assured that lien will be removed and they all kept saying it’s month end and tomorrow and tomorrow and talking to someone and it’s a process but the lien is nt removed, everyday they are giving some other excuse... My email is [protected]@outlook.com
                      Sep 8, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 08, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We confirm that we had already responded to your e-mail on July 07 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

                      -Nadia
                      HDFC Bank Customer Assistance
                      Verified Support
                      Aug 08, 2019
                      HDFC Bank Customer Care's response
                      "Dear Customer,

                      We confirm that, we had already responded to your e-mail on July 07 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected]

                      -Anay
                      HDFC Bank Customer Assistance"
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                        Luvram
                        from Mumbai, Maharashtra
                        Aug 7, 2019
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                        When i took a home loan in hdfc they asked me.. Begged me to take ‘hdfc ergo loss of job’ insurance. They nearly spoke for an hour and convinced me to take this insurance telling that if i lose my job they will pay my emi for 3 months. I paid my home lone almost 75% and i have paid for this insurance till now.. I recently lost my job but i am struggling to get hdfc ergo pay my emi. They keep asking for documents. I am already stressed losing my job but hdfc is making causing stress. They simply looted my money. They only promised 3 months emi repayment but now they don't want to even pay that,

                        After sending documents for months and waiting a month as they asked me to.. This is the mail i got again from hdfc.



                        With reference to the loss of job claim no xxxxx, we request you to kindly provide the following additional details: as per policy terms and conditions the insured can be paid upto 3 emis falling due in respect of his loan. As we are not in the receipt of documents to establish total duration of loss of job nor any confirmation on insured's new job status, this claim can not be processed at this stage. You can resend your claim documents and lodge the claim afresh after completion of 3 months of loss of job or earlier in the event of re-joining. Please furnish your documents with the help of below check list items, whichever is applicable in your case for smooth claim processing. 1: form 26 as of next 3 month from the date of relieving. 2: kindly confirm whether you are currently on job if yes please provide appointment letter. 3: kindly provide the loan statement (Loan a/c no - xxxxxx) with latest transactions till date. 4:duly filled kyc form with 1 signed across passport size coloured photograph and any one of kyc documents (Ration card/ driving license/ aadhar card/ passport /any other government authorised identity proof of the insured carrying name, photograph & address), in case emi payment exceeds rs 1 lakhs.,

                        Request you to please provide the above-mentioned documents at the earliest for the claim to be processed.
                        Hdfc ergo general insurance co. Ltd
                        Andheri east, mumbai-400059.



                        I don't have any energy to send any more documents. Please let me know what can i do and how to cancel this insurance.
                        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                          Xaqa Firozi
                          from Vadodara, Gujarat
                          Aug 7, 2019
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                          Address: Daata colony near kaala parivaar house airport road, Bhopal, Madhya Pradesh, 462030

                          Hi,
                          Hdfc bank has put my amount on hold for no reason and i have raised complaint twice by visiting the branch as well as on customer care but still i have not received any response from them and i am a salaried person with many responsibilities and hdfc has just deduct my amount with out any information so help me with the resolution or at least suggest me what should i do.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Sharwanyadav902412
                            from Jaipur, Rajasthan
                            Aug 7, 2019
                            Resolved
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                            Resolved

                            Address: Renwal,chomu, Jaipur, Rajasthan

                            I have pay electricity bill on amazon but it was unsuccessful they have refunded money to bank which was debited from my debit card. I also received message on amazon that - my refund on hdfc bank debit/atm card ending 3925 for rs. 1234.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account in a month
                            My bank saving account number is [protected]
                            Please help
                            +1 photos
                            Aug 11, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 07, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Kindly email us at [protected]@hdfcbank.com from your registered email ID and share us the date and amount of the original transaction debited in your account, refund confirmation from the merchant so that we can check further. Also please check your merchant wallet if the refund has been posted in your wallet.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Nilesh Vibhute
                              from Mumbai, Maharashtra
                              Aug 6, 2019
                              Resolved
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                              Resolved

                              Address: Rahi Regency Flat No-11 C Wing 4th floor Near Bank of Maharashtra, Narhe, Pune, Pune, Maharashtra, 411041

                              I have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers.

                              Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.

                              I also have icici credit card. My cibil score is good.

                              This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

                              I am highly disappointed with hdfc bank service and customer care support.
                              Pathetic pathetic.

                              Nilesh vibhute
                              Sep 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 09, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We wish to inform that your application was considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating / credit processes (which include a combination of verifications, credit bureau reports, and document verifications). Basis the same, we were unable to approve your application earlier, as it did not meet the mentioned internal criteria of the bank. Basis your current representation and details provided, we have once again taken up your credit card application for a suitable review and you may look forward to receiving an intimation in this regard shortly. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                              -Nadia
                              HDFC Bank Customer Assistance
                              I had purchased with Titan using HDFC debit card. There was 5% cashback but not yet received it.
                              Minimum transaction amount was 5000, i made purchase of 8000.
                              Please let me know whom i need to write a complaint
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                                Reetab
                                from Mumbai, Maharashtra
                                Aug 6, 2019
                                Resolved
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                                Resolved

                                Address: Jorhat, Assam

                                I have cancelled order on amazon and they have refunded money to bank which was debited from my debit card. I also received sms that - "ur transaction on hdfc bank debit/atm card ending 3825 for rs. 530.00 has been credited/reversed by amazon on[protected]". But till now i didn't received money in my bank account.
                                My bank saving account number is [protected].
                                Sep 13, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 06, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. request you to confirm the date of receipt of SMS along with refund reference number on [protected]@hdfcbank.com in order to assist you further

                                -Nadia
                                HDFC Bank Customer Assistance
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