Dear Sir/ Madam,
I had applied for OD loan from you through your executive Mr. Kartik and Mr. Satyam. Earlier I am not interested for taking the OD loan, but Kartik had done lots of follow-up with me and given me the offer that without any processing fees he will takes the approval of loan.
Based on his words, I had applied and handed over all the documents and fill-up the application. Loan got approved and payment directly transfer to my saving accounts, now I had few questions: -
• Without my consent why the loan amount disburse to my account.
• When your executive given his word and told me its without any processing fees, than why you had charged me so much heavy amount. If this was the case I will not takes the loan.
• When I had spoken to your executives Kartik and Satyam both had told me that its only valid for till 31st Oct-22, hence its charged. But my question is that when its not free than why they had applied. Now both are telling me that you have any written or voice recording for this. Since the Bajaj Finance is very big company and their executives are maybe maintaining good relations with customer, I need not to takes in written and nor recorded the calls. I called them several times and both are not picking-up my calls.
As a customer I must say this, your executives had cheated me and not resolving my issues. Both had given me such a pathetic service, I would like to request you to please look into the above and resolve the issue immediately.
Regards
Virender Negi
HDFC Bank customer support has been notified about the posted complaint.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and the screenshot of the message for us to help you with the solution. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS.
-Anay
HDFC Bank Customer Assistance