HDFC Bank Complaints & Reviews

With reference number hfr109938 i had applied for fast tag in hdfc fasttag online portal. I had submitted required documents after consulting consumer care. Even after that i have not recevied fast tag. Yesterday when i had called for cancellation they have recharged fast tag which is not even dispatched. Also hdfc fasttag team has done recharge of fast tag with 200rs and reference number is[protected]. This needs to reversed, because application which is applied on march 25th they are trying to process yesterday on may 28 2019. According to hdfc fasttag within 7 working days they process application. Due to this delay i will need full refund of 500rs from hdfc fasttag team.
Regards,
Girish

Dear team,

My customer id 37339461 and salary holder in hdfc.

I was applied for hdfc loan los no. 67784448 but while applying loan hdfc person sachin jadhav (Mob.[protected] took rs. 2000 cash saying required for document and insurance. Also he told this amount considered as your down payment amount but when disburse happened this rs. 2000 was not considered and now he is saying i left the job.

From kalamkar tvs showroom hadapsar i received his manager imran shaik mobile no +[protected].

Please help me to get my amount back else i have last option to go for police station complaint.

Thanks
Ramraje jadhav
[protected]

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1386 without my concern on date:22/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. And request to you not repeat it again in future. I am capable to afford such membership.

HDFC was my current bank account during my internship period in my first company on January 2017. Now I use Axis bank. On transferring some money to HDFC recently, I lost 2700 rupees. On inquiry, I found that this was due to negative balance in savings account due to non-maintenance of minimum balance which is 10, 000 rupees. Currently I have -9451 rupees as my negative balance. I was also planning to take loan from HDFC, which is not possible because of this. There was no timely warning calls to inform the same. I do not wish to pay this huge amount because I was not informed properly by HDFC. I would have closed the account earlier, had I known this would happen. I am really disappointed in their service and customer relations.

I would like HDFC to waive off this amount so that I will maintain the minimum balance henceforth and take loan, or close this account, whichever is convenient.

My account details are:
- Acc No : [protected]
- IFSC: HDFC0000549

Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able to create fastag account for myself.

I have received my hdfc rfid fastag with new car and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Thanks,
Alok kumar - [protected]

Dear Sir/Mam,

I, Subhasis Mohapatra am a credit card holder with your bank since the year 2015. I was given this card enrolment form by one of your representatives who was distributing and enrolling people, right outside my office building at that time of car purchase. I have used the card and was regularly paying back the bank for quiet some time as the records would show.

However, I have lost jobs since 2018 and my financial condition has been very bad since then. I have a family of 3...my father(BP & Nero patient declared unfit by doctor & Doctors also advised not to give him more tension), my mother is housewife. We lost our house on Foni cyclone at puri. My parents stay on tent house at village. I don't have a house in Bhubaneswar, hence I'm staying in my uncle's house since the year 2005.

I have been earning just 5000 rupees per month since 2018...sometimes not even that. I have been trying to get myself a better paying job since then, in order to be able to pay back the bank.

I do want to repay all the amounts owed to the bank. However, I am not able to pay anything now. I have informed this to various customer care representatives and collection agencies as well.

However, we have some serious issues faced by me, my family, my neighbors due to your collection representatives. They call and visit my uncle's house rigorously which is a cause of concern to me. I may have lost this home also.

Below mentioned are some rules sent to me by my father's lawyer for my reference.

RBI Rules:
(iii) Fair Practices in debt collection

(a) In the matter of recovery of dues, banks / NBFCs may ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD. Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection of dues and repossession of security. In case banks / NBFCs have their own code for collection of dues it should, at the minimum, incorporate all the terms of IBA's Code.

(b) In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / NBFC and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(c) Banks / NBFCs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Like I have already suggested, I do want to pay, however, I need help from you as a bank officer in stopping such maligning and disturbing incidents. I'd like to get this sorted out and would like to start paying my card from December 2019.

Kindly suggest the actions taken against the collection agencies and the agency and also help me pay you back.

Anticipating cooperation from you.

Thank you.

Subhasis Mohapatra
mail; [protected]@gmail.com

Hello experts,

I am a customer of hdfc bank holding an saving account from 2018. I am using my card for my daily transaction through atm or online banking. Today (28 may, 2019) while checking my bank statement online i have noticed that somehow my 7400.00 has been deducted from my account and i received an sms for same. Statement shows that money has been deducted from my account at google * future tech, even when card is with me all the time. And i was home (Indore) and for work (Crystal it park indore) on same day. That means somebody using my card details to access my account. Even i didn't received otp for the transaction.

I need your advise how to track this issue, can it be bank fault or its a 3 party fraud or its a mistake by bank. I have already logged complaint to hdfc bank. How may i claim my money back?

I am a holder of HDFC Diners Club International credit card for Long. I am continuously making all my payment is full and timely. There was the case once i delayed payment and after discussion with HDFC concerned same was wave off and i paid payment accordingly. But in Credit card statement same was levied. Basis HDFC confirmation I am doing my payment as per my purchases for particular month but HDFC is keep on charging financial and late fees charges for which i am not liable. This matter is almost 6 month old. and on various occasion i request to HDFC Customer care to rectify the same. but no result. Kindly wave off all extra charges for long term patronage with HDFC

As i had open my salary account in the hdfc bank after sometime i left that company. The bank converted my salary account into the saving account without informing me and there are charges on that account. I visited to the bank to close that account but they are saying to pay the charges 1000/-. I want to close that account. Please help me with this as for me the 1000/- is big amount.

With reference to a telephonic call with Ms. Hasina Pawar - Credit Card Agent HDFC Bank Mob No : +91 [protected] & +[protected] is continously harassing me with phone calls in my office landline number. I asked her call on my Mobile Number but she is not. In our telephonic discussion, I asked her give my statement, on which she answered that she cant give any statement to me and so i informed her to give me this in written. she is even not ready for it, Just continously calling and mentally harassing me. HDFC Agents are not helping me out. i dropped a email as well.

I want strong actions to be taken against her. On receipt of proper statement of my usage, I shall surely make the Payment back.

Credit Card No : [protected]

Having an account with your majiwade thane branch. Since start dealing with miss. Manprit kaur she is rm for my account opening. She tooks 1 month for an account opening. She is not at all responsible. She is very casual in attitude and careless while account opening. After account opening many times i called for help for my account related issues but she reverted casually and late. After tha also i asked that i m looking for net banking facility and swipe in facility for my current account as well as 2 saving accounts but till date no response. Just a wrong commitments that i will send someone or i will mail you... Blaa blla blaa..

I am not receiving otp while registering my fastag online. Tried several times, even the call center guys aren't able to help. So topping up my account is not possible and they can't do it over the phone using a credit card. I saw similar complaints about otps not received dated as far back as feb last year. Looks like it is not resolved permanently.

Hi,

This is vidyadhar a credit card holder from hdfc. Recently i got a call for one assist mfee subscription and unknowingly i accepted it and as of now i didnt fill any form so i wish to cancel that subscription.

Card no : [protected]
Mail : [protected]@gmail.com
Mobile: [protected]

Hdfc credit card application reference no. : 19e[protected]s2 was declined. No reason was provided for declining. Also its not possible to speak to anybody on hdfc customer care number on this. Only way is to check status online.
Please let me know the exact reason exclusively for my case and not a generic copy-paste text response common for all. According to me my eligibility and documents were good enough.
Regards,
Manish solanki

I had paid amount of 36020 + 50000 =86020 rupees for the policy
1) hdfc life click to protect 3d plus
(Appli id[protected] and
2) hdfc life prow growth plus
(Appli id[protected].

Both policy were cancelled due to rated up issue. As per your policy, deposited mony should reimburse within 15 days, but even after 10 months i havnt recieved my mony back and not even a single email regarding this issue.

Now i hav received mony
36020+48600=84620inr, 1400 less
Why my 1400 rupees deducted.

Instead i should get my mony with interest
Please look forward to this complaint immideatly.
If my issue us not solved soon i wil close my nre acnt and my wife acnt from hdfc branch also i wil go ahead with my complaint to next level...

Hii, my name is SOUMYA RANJAN DASH. i have an account in HDFC R. A. Puram, Chennai. i have lost my phone is dead and i don't have the kit with me. So i am not able to access my account any where////kindely take this as my request and forward my customer id to my registered e-mail id /////i will be honoured...

I swipped 7900rs in Nexa showroom in Porur on May 20. The transaction was not successful and I do have reverted receipt with me. Hence I proceeded with second swipe on 22 May. Now that I see my account has been debited twice and when I raised the same with customer care executive then "No proper response " & I raised the issue with HDFC Nodal officer the "No response".

Worst service.

Hi,

I had lost my food plus card, i am a knack systems (Mumbai) associate, could you block the card and issue the new card. Also my old card has balance money in that account around rs.142

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is ending with 3744

Please resolve this matter asap.

My email : nishtha. [protected]@knacksystems.com

Dear sir,

A credit card was pushed to me by the employee of the hdfc bank, he promised me regalia and to my utter dismay, moneyback card came to my place.
When i asked this person, he said that there are no charges for the same and it is free of cost.
I did not have any provision to use the card so i did not use it, and suddenly one fine day the bank sends a mail that 590 rs will be deducted for the non usage of the card,
I am in a shocked state of mind as one person says it is free whereas the bank deducts my hard earned money, when i dont know about it.
Isnt it an irony that i have to pay for non usage of card?

Regards

Tried for investing in hdfclife. Submitted a query on 24th May 19. Thereafter, received at least 10 calls including sundays however, I needn't complain about the caĺls since I agree it's about competition. Finally today I said that I am not investing as of now and will take a call in say next 2-3 months, to which the executive rohit did the following: -
1. Asking details into my not investing
2. Replying not in a so-comfortable tone
3. Telling me that I should have asked for policies of all banks from him
4. Telling me that he had wasted so much time explaining policies to me etc etc

To which I finally asked him to put down the phone and told him that it was his duty to explain the policy to the customer and it's the customers call to invest or not..

To which, Rohit slams the phone on my face

Speaks poorly

Kindly resolve