HDFC Bank Complaints & Reviews

Address: Bangalore, Karnataka, 560010

A month back i have applied for hdfc credit card.
I have got verification call from your end also completed physical verification and also i have got the message like your verification process has been completed successfully... After all these process then also without any reason my status is declined...
Please find the attached screen shot.
Complete my time energy, everything is wasted..
Please do the needful
My contact num is [protected]

+1 photos

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Amitha
HDFC Bank Customer Assistance

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Address: 411001

When password is forgotten for hdfc bank, the retrieval is most horrific.
The sms works at fast pace, however email does not come, irrespective of what we do.

Several times this issue is raised with hdfc bank, kalpataru garden pune branch as well as by email, but no response to this issue

Even today dated 31 may 2019, i have been struggling to get the password otp on email however since last few hours no amount of efforts is yielding any result.

The sms comes in,

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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I was made a transaction through hdfc credit card having amount rs2597/- on dated 24/05/2019 to upcl b2b - mumbai in.
This amount already debited from my credit card account, but still it is showing pending at merchant side (I. E. Upcl).

Already 8 days has been gone, requestingto you kindly resolve as early as possible.

Regards
Rahul singh
[protected]

+3 photos

Jun 1, 2019

Complaint marked as Resolved

response is very fast with clear & understandable query & its solution description. action was came from both side . as a result my complaint has been resolved & my payment pending . thanks consumer complaint forum. also thanks HDFC & UPCL customercare persons.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We observe that we have responded to your e-mail on May 31, 2019, 04:39 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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Address: HDFC CC Collection, New Delhi, Delhi

Dear sir, my self kritika mishra, w/o mr. Adarsh mishra. Sir, he has done the payment of inr 67, 000/- against total out standing of inr 1, 28, 000/- and it was agrred to pay in 4 emis.

Yesterday also he paid inr10, 000. Due to some accident yesterday, he is in police custody and will be released by today evng or by tomorrow. I urge you to give extension upto monday mrng. If you not receive the payment upto monday afternoon, you are free for the legal action.

I have requested mr. Ankit mobile number:[protected] on sms and explained the problem but still he is torturing by sending sms.

Kindly look into this and provide a final extension upto monday after noon.

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

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P

Ponrajkumar S

from Delhi, Delhi

May 31, 2019

When the time of issuing they said we can cancel the credit card at any time after i paid all my debit by calling the number[protected] now the number is not in use now i want to close my credit card but now they say i have to fill the closure form and have to send their address. why the are making this uncomfortable for the customer.

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B

Bibekananda Bose

from Bhubaneshwar, Odisha

May 31, 2019

I didn’t apply any debit card from my account, I got one generic debit card which doesnot contain my name. My cust id[protected]. There has to be email or sms notification for this deduction. I dont need any debit card if every month it will charge 885 rs

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Address: vill & post padri tara, Bahraich, Uttar Pradesh, 271882

Sir maine apne account no [protected]
Account holder's name vipin kumar tripathi s/o mr. Aditya kumar tripathi
Branch nanpara. Dist bahraich (Up) se 10rs ka payment kiya tha jo ki pending h fir bhi mere account no [protected] se 14000 rs kat liye gaye h jo ki 30/05/2019 ko 5:30pm-6:30pm ke bech kate h
Please help me for refunding my ballence

Thanks
Vipin kumar tripathi s/o mr. Aditya kumar tritripathi
Account no:- [protected]
Branch:- nanpara
Dist:- bahraich (Up)

Jul 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

Our team is investigating in the matter and will update you with the outcome of the investigation in 7 working days.

-Nadia
HDFC Bank Customer Assistance

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R

Ramsai Simha

from Visakhapatnam, Andhra Pradesh

May 31, 2019

Dear Customer Mandate reference no: HDFC[protected] issued to ASHISH SECURITIES PVT LTD with value Rs. 8750.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch.

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Address: Maninagat, Amreli, Gujarat, 365601

I have tried many time to contact at hdfc branch and speak with Mr dhananjay ghedia and he said me that plz send account closer form i will close your ac but now he is not answering my call and massages. Why he is not answering my call and massages and plz kindly do whatever but I want to close my accountant as soon as possible

HDFC Bank customer support has been notified about the posted complaint.

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Address: 600018

Dear sir,

I had applied fast tag application for my xylo car on 9th may, 2019 with the payment of rs.500. But until now i didn't receive the rfid tag, my customer id is:[protected]. Application number: hfr138433.

Hence kindly look into this matter and do the needful to get my fast tag rfid at the earliest. Or else kindly cancel it and refund the amount.

Thanks,

Balaji s

Jul 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm that the TAG has been sent to your address by DTDC Courier AWB number M82462414 on June 01, 2019. You will receive the same within 7 working days from date of dispatch.

-Nadia
HDFC Bank Customer Assistance

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A

alkasitu

from Rusera, Bihar

May 31, 2019

I opened a new salary account in your hdfc bank on 4th may but still i have got my welcome kit. your hdfc card care not is also invalid.

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Address: 115 Ramnagar Bhilwara, Bhilwara, Rajasthan, 311001

Respected
Hdfc bank

I joined employee of hdfc bank w. E. F 19th august 2016. I was working as a responsible employee of hdfc bank with high morals and dedication towards work.
But recently due to unavoidable and expediate family problems. I. E miscarriage of my wife, i could not render my services to the bank since i have to handle her w. E. F 1st may’2019 i have willfully resigned from hdfc bank. Sincere then...

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Address: 411015

Dear sir i have transaction of rs.2000/- but first transaction is cancell but debited in my card. Last 4 days goes but this amount not refundable. And i will be trai to call customer care but not any rsponse.
I have receivwd call in hdfc bank last 6 days but no any voice only call and my voice is hello then call is dactivated so please help. My money is not refund at on time.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Koparkhairane, 400709

Hello support team,

I had purchased lg tv from kohinoor electronics, palm beach road vashi, navi mumbai, maharashtra.
And i taken consumer loan from hdfc bank and below are the details.

Consumer loan account : [protected]
Emi scheduled date: 05th of every month from axis bank

Problem:

This month (May, 05th 2019) emi was bounced because of insufficient balance in my axis bank saving account. So i visit to hdfc bank and deposited the amount 6000/- inr into above loan account.

But again hdfc bank deducted the same amount 6000/- on 09th may 2019. Why?
Please revert the same into my axis bank account or adjust in june month emi.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Madurai, Tamil Nadu

Credit cardshdfc bank cancellation of one assist membership
Hdfc credit card — cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9186 without my concern on date:24/05/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 4480924
Name :- rajapandi s
Mobile no. :- [protected]
Credit card number ending :- 9186

Jul 1, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through the post. Hence, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX or We also request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

-Nadia
HDFC Bank Customer Assistance

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S

Sanjeev Rathee

from Mumbai, Maharashtra

May 31, 2019

Regarding cancelation of one assist service .
I’m a HDFC card holder and the bank has auto debit Rs 1399 without my concern . I have not applied for the same and I’m not interested in this service .kimdly cancel the same and provide me refund this debit amount .

Debit card ending 4324
Phone [protected]
Name Sanjeev kumar

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OneAssist Consumer Solutions Customer Care's response, Jun 4, 2019

Dear Sanjeev,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using your name and the mobile number given is protected. Request you to share your OneAssist customer ID along with the issue details by emailing us at [email protected].

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 4, 2019

Dear Rajapandi,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Ajmer, Rajasthan, 305001

While sbi cut home loan instantly when rbi cuts rate but hdfc ajmer branch makes all false promises and stop document processing for lowering rate. My father (Who is no more) and bank swiftly charging 11.25 percent right now in may 2019 and while home loan rate going on below 10% from more than 5 years. We want to clear loan but seems they know as common man we are going to be at wrong side.
Please take action and also reduce our loan rate and also balance principal based in 9.75 % average rate for last 5 years.
Thinking of taking legal route but hopefully better sense will prevail.

HDFC Bank customer support has been notified about the posted complaint.

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Address: C/25, Stellar IT Park, Sector 62, Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201306

Hdfc employee at my office told me my credit card application will be processed within today (5th of may) same day i was applying the credit card. Yesterday my application got declined without telling the reason. It is my first job, i do not have a credit score yet. How could these guys decide? My salary is on time, without any deductions 😒. Absolutely waste of my time and lies told by your hdfc employees. That guy hdfc gave false promises.

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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Hi,

This is to inform you that after filing claim for my bike of radiator damage when I enquired at customer care of hdfc ergo I asked whether I can postpone the survey or not since bike was heating too much and riding bike may damage engine and it was communicated that I can do so.
When I talked to survey officer, I asked him to do survey when the parts of bike be available at showroom since driving bike for long was risky as engine was heating too much upon which he was ok with it.
On 15th may I enquired at KTM showroom sohna road about parts and I got to know that parts will be available on 16th may. So I called to surveyor and inform him that parts will be available by tomorrow so please let me know when he can come for survey. Surveyor informed me that I can ho for replacement and he will collect the bills and will process the claim.
When I called Surveyor today ms Ishita spoke to me and told that my claim is processed. When I enquired about the payment she told me that we have your cancelled cheque which I haven’t gave them till now. So I told this to Ms Ishita that I haven’t gave any details of my bank account after that immediately claim officer started conversion with me and told me that my claim is refused and it will not be processed since I didn’t submit my bike after claim. I explained him bike was risky for ride and I already spoke with surveyor and customer care for postponding survey dates but he keep on telling that he cannot process your claim.

This was very unprofessional behaviour. Please look into this matter

Jul 4, 2019

Complaint marked as Resolved

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

HDFC ERGO General Insurance Customer Care's response Dear Sir,

We request you to provide us with the below details to assist you further;

1 - Full Name
2 - Contact details / e-mail id
3 - Policy number / Claim number

For any further queries please feel free to contact us on:

Customer service no. :[protected]
:[protected]

You can also visit our website www.hdfcergo.com

HDFC ERGO assures you best service at all times.

Sincerely,
Grievance Redressal Team

""This email and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this email is strictly prohibited and may be unlawful. The recipient acknowledges that HDFC ERGO General Insurance Company Limited, is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in email transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of HDFC ERGO General Insurance Company Limited.""
WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

Jun 03, 2019

Updated by Deepakt745 Pfb details asked
1 - Full Name: Deepak Kumar Tiwari
2 - Contact details / e-mail id: [protected]@gmail.com
3 - Policy number / Claim number: C[protected]

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Address: 90 block 1 MAMC Campas Mir Dard Road Lane Darya ganj New Delhi, 110002

Tow person has modified and cheating with me and given false commitment for mortgagee loan policy Ref. 20484464. the following persons was come to me and by force fully done me the ref. policy and as per terms. i have reqused to him cancel/ withdraw my policy with in 3 days of fro, received the policy.
but yet not respond from the same.

1. Mr. Rahul Sharma [protected]
2. Mr. Amit Agrarwal [protected]

Submitted the above compliant for refund my policy and compensation of my harassment.

Jul 5, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

May 30, 2019

Updated by jagpal82 HDFC Life not taken action for refund the policy

Verified Support

Jun 04, 2019

HDFC Life Customer Care's response Hi, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id. Alternatively, policyholder can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.

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Address: Hyderabad, Telangana

I received sms from hdfc bank that Rs-1899/- deducted from my credit card to one assist plan on 09/05/2019. Without my permission.. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Kindly deactivate and refund my money.

Please deactivate and refund my money asap
Name: Gouthami Yayavaram
Relationship Number: 935830
Date of incident: 09/05/2019
Hdfc credit card ending: 0644
Phone: [protected]

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Aug 5, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 4, 2019

Dear Yayavaram,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Again, this is ridiculous. I have again paid online for examination fee of 13, 250 and again error occurs and amount got deducted from my a/c but not received by the examination center, i am fed up with you guys. I need my money back!!! One of the incidents happen on 8th of may 2019 has been resolved but 14th may 2019 is still pending.
I called hdfc customer care 100 times for my refund. However, they do not have any answer for this issue. I am not satisfied with the services provided by hdfc for now. I am going to take legal action against you guys. Thats enough.
Below are the reference number which are useless i think.
1. Issue raised to nodal office reference number[protected]
2. Grievance redressal cell reference number[protected]
3. General issue reference number[protected]

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 7 working days.

-Nadia
HDFC Bank Customer Assistance

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Address: Nalgonda x road old Malakpet, Hyderabad, Andhra Pradesh, 500016

Hi sir,

As per the health policy the sum amount should provide when the time we need, apparently that can’t be happen from your side. I called many times for customer number but they didn’t response properly and told to email higher managers but till now my query has not be solved as per policy we make cashless payments to customers but, it’s all false and you people can’t make your promise as i had payed 2 lakhs for the hospital bills... I already lost faith and hope on your company..
You can call me on this number [protected]
[protected]@gmail.com

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110044

I am sudama prasad, i have recently received my hdfc bank new credit card. Few days ago when i tried to generate the ipin, it was asking for an otp which i was supposed to receive through sms on my registered mobile number but i did not receive any. I thought there is some problem with my phone so i contacted the manufacturer but my mobile is totally fine. Then i contacted hdfc bank many times but still my issue is not resolved. Kindly resolve...

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Address: Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201305

Sir i have credit card in hdfc bank, last 3 months i don't have job right now, so that i have plan settlement my credit card, last 3months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.

Card number
4353xxxxxxx3877
Mobile number 991xxx4600
Email id:- [protected]@gmail.com

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 30, 2019

Updated by sanzex Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-3877. I recently received a bill of amount rs.245000 /-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 3 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret to assist you further in the absence of the credit card details. We request you to share the following at [protected]@hdfcbank.com 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We request you to contact our Debt Management officers at[protected] / 66668102 with regard to your credit card outstanding or for any further clarifications. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 66668102 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

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H

Haroonkajal

May 30, 2019

My name is Haroon me open new account in HDFC BANK On 16th April.then 1000 RS deducted from my bank account

HDFC Bank Complaints & Reviews

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without any reason credit card application declined

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