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HDFC Bank Complaints & Reviews

2.9
Updated: Jul 8, 2026
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S
soumyarup dasgupta
from Bengaluru, Karnataka
Jul 26, 2019
Resolved
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Address: Kolkata, West Bengal, 700031

My father, mr. Amit dasgupta applied for a car loan from hdfc dalhousie branch and the same got approved on 22.07.2019.

However, the amount is not disbursed yet.
Even after constant follow up with the concerned person (Bhabesh kumar jena, rohit panijyara), i am not getting proper update and being ignored.

Today, i was told that even after approval, the interest rate has to be increased as the bundled product is not allowed by the product team.

What is the meaning of approval then?
How can the loan be approved, if it is not approved by product team?

This has turned into an harassment for us as we were promised that the disbursement will be done as soon as possible.

I need some answers for this and need to know how can you resolve my issue.
Sep 1, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Nadia
HDFC Bank Customer Assistance
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    M
    manu manisha
    from Ongole, Andhra Pradesh
    Jul 27, 2019
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    Address: Bangalore, Karnataka
    Website: Amazon

    I recently ordered 2 items in amazon and cancelled the orders because of the reviews which i didn't observe earlier and amazon has initiated the refund on 19th july and they mailed the refund will be reflected within 25th july but i didnt get the refund still but the customer service is not at all good they are not providing the relevant information and after dialling correct informmation they are saying it is wrong.
    The reference numbers are 719357 and 721199
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      SujanB123
      from Delhi, Delhi
      Jul 26, 2019
      Resolved
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      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8923 without my concern on date:24/07/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

      Oneassist relationship number : 815689
      Name :- sujan biswas
      Mobile no. :- [protected]
      Credit card number ending :- 8923

      Cancellation of one assist membership
      Aug 8, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Plese sir mai di bar Apply kar chuke hai kyou canceled hota hai decline bataya jata hai please sir help kare jeevan Kumar Bharti. Mo [protected].
      Jeevan Kumar Bharti's reply, Jul 24, 2019
      Sir mai new card ke liye apply kye the plese sir help kare
      Dear Sujan,

      Greetings from OneAssist!!!

      We are sorry to see you go.

      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

      We appreciate your patience in the interim.

      Regards

      Team OneAssist
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        C
        chethana ht
        from Bengaluru, Karnataka
        Jul 26, 2019
        Resolved
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        Address: 991 67TH A CROSS, 15TH B MAIN ROAD 5TH BLOCK RAJAJINAGAR, 560010

        Cancellation of one assist membership
        I am a hdfc bank credit card holder. The bank has auto debited rs. 763/- from my credit card number ending with 2842. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.763/-

        One assist relationship number :[protected]
        Name :- chethana h t
        Credit card number ending :- 2842
        Aug 8, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Chethana,

        Greetings from OneAssist!!!

        We regret any inconvenience caused to you.

        We are unable to locate your account using the details given by you. Hence, request you to share your customer ID by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved.

        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

        Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

        Looking forward to hear from you.

        Regards

        Team OneAssist
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          A
          Arindam63308
          from Kolkata, West Bengal
          Jul 26, 2019
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          Address: 93/7 DESHPRAN SASMAL ROAD, Howrah, West Bengal, 711102

          I am Arindam Khan. I was using a credit card ending with number 0307. The account was disputed due to some wrong payments from your side, and matter was settled thru LOK adalat.
          Now, I have noticed that you have put this in CIBIL as part settlement and write off.
          Kindly clarify me on this matter and remove your noting from CIBIL.
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            M
            Mandarpk
            from Ahmedabad, Gujarat
            Jul 26, 2019
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            Address: E-508, Kohinoor Vayona, Opp. PCMC Bldg, Pimpri, Pune, Pune, Maharashtra, 411108

            Dear sir / ma'am,

            I have gone through a fraud transaction from google pay.

            My name - mandar pradip kulkarni

            My mobile number - [protected]

            Date - 25/07/19

            Time - 4:45 pm

            I had created an ad of my sofa on olx. I got a call from this person named "dipanshu garg" that he was interested in buying sofa & he'll transfer the whole amount of sofa rs.15000 in advance. He asked me for my google pay qr code & sent me request of paing him rs.5000 & said that this amount will get credited to my account once i click on pay, but i didn't agree to it so he told that we will have a transaction of rs.2. I clicked on the link of payment of rs.2 & rs.2 got deducted from my account & at that point rs.4 also got credited. So by giving me this example he asked me to click on the link of paying rs.5000. Even i got convinved with the transaction of rs.2 as rs.4 got credited immediately. But after clicking on pay, rs.5000 got deducted from my account but my account didn't get credited with rs.10000.

            In few seconds, i came to know that this person is doing fraud with me. He also sent more payment links & told me to click on pay to get me money back. But i didnt do so, thats why he hanged the call & after that he is not picking my call now.

            Name of fraud person - dipanshu garg

            Number of fraud person - [protected]

            Upi id of fraud person - [protected]@myicici

            Google pay transaction id[protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              surjeet_dua
              from Chandigarh, Chandigarh
              Jul 26, 2019
              Resolved
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              Resolved

              I have been using the credit card no. [protected], name of surjit singh dua. The concern is i am using the card from last 10 years and i have paid all the bills and dues on time but because of financial reasons my last billed was skiped that was around 5700 only. I also i am getting around 30 calls on daily basis i already told i will clear my all the billed amount in next week but still i am harassing by the call center with 30 calls on daily basis. More ever yesterday i got a call from [protected] from 15 times and he said i am calling from hdfc bank and rather you pay your bill on today otherwise ghar se maar k le k aaunga and teri jeb mein paise hai teri aukat hai kya ya, tu meri compalined kya karega i am the manager here he has every record of my outgoing calls as well today he called to my outgoing no's and said ki sale ko samcha do and abused them like anything you guys are spoling my reputation making 30 calls daily now he is calling on my personal contacts i dont know from where he is getting the data but i will not tolerate any more. Kindly stop this practice otherwise i will take legal action and go to the rbi and ombudsman.
              This is my request to take this matter on serious note i am mentally harass by hdfc bank i will take every step to prevent my self respect otherwise i will give the press conference and commit suicide i am just fed up and harrsing by hdfc bank on daily basis kindly write down the no. From me and my friend and relative getting calls

              [protected], from this no my friends and relative are getting calls someone abused and using bad words for me.
              [protected] he abused me from this no.
              And from these no. S i am getting calls. On daily basis
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              [protected]
              Sep 1, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

              -Nadia
              HDFC Bank Customer Assistance
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                D
                Dr. Surya Chaudhri
                from Mumbai, Maharashtra
                Jul 25, 2019
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                Address: South Goa, Goa

                I was sold this insurance policy by the hdfc bank margao branch. The important information was withheld from me regarding the management charges. I on the same day have tried to cancel my policy within the freelook period, the bank authorities and the hdfc life office have not taken any action so far, despite submitting all documents required to cancel the policy within the freelook period.
                HDFC Life customer support has been notified about the posted complaint.
                I recieve call from mobile number [protected] hdfc life office hydrabad. A lady representative tell me i buy a policy on 24 march 2011 and paid premium 20000 but due to non paymemnt of other premiun my policy is in termination department and told me for payment...I know it is fake and want to complained about the call...
                HDFC Life Customer Care's response, Aug 6, 2019
                Hi, kindly inform the customer to address any unresolved concern with respect to HDFC Life policy kindly write to us at [email protected]
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                  V
                  Vijayalaxmi vj
                  from Mumbai, Maharashtra
                  Jul 26, 2019
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                  Hi Team,

                  I have applied for personal loan of 55000 on last year.But I have not received personal loan statement till now.Could you please send me PL statement ASAP.I need it of very urgent and no one are responding on this.

                  My loan account num:57440304.
                  Could you please send my loan statement to registered my mail.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    J
                    John1111
                    from Chennai, Tamil Nadu
                    Jul 25, 2019
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                    Address: Cisco, Chennai, Chennai, Tamil Nadu, 600089

                    Debit EMI Account Number:[protected]

                    Re: loan number ending with 0768 and AAN# [protected]

                    Actually, I purchased a MacBook laptop using my debit card EMI, my debit card linked to my salary account: 501xxxxxxx7256

                    But, you were trying to debit the amount from my current account: 502xxxxxxx4172. When I purchased the laptop it asked me the debit card number details only nothing else. But, I really do not know the reason why you were trying to debit the amount from my current account. It is not my mistake of yours.
                    For that, you debited more than 3000 rupees as a penalty. this is you are just cheating the customers. Please refund all the penalty amount you collected from me.

                    Note: you have solved this problem after 3 months, then It started debiting from my salary account. So, refund the amount asap as the problem is from your end. I have all the complaint emailed I raised after that only you resolved this issue even I posted in consumer complaints.

                    I have attached the screenshot of my complint that time.

                    Thanks, John.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Aug 22, 2019
                    Updated by John1111
                    Can I have any reply?
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                      S
                      shashank k avhad k
                      from Mumbai, Maharashtra
                      Jul 25, 2019
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                      Address: 6/902, Regency Sarvam Society,, Mandagaon,, 421605
                      Website: Hdfcbank.com

                      I have a HDFC credit whose credit limit is 40000. According to the April month statement the total dues was 1649 and the amount paid by me was 1650.
                      The statement still shows an outstanding of rs. 648. After 2 months the recovery department says to pay Rs. 2600 as late fee and Intrest charged.

                      Kindly stop this robbery from HDFC bank persons
                      I request the consumer forum to take action against this charges and HDFC Credit Card section.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        dhir74
                        from Ludhiana, Punjab
                        Jul 25, 2019
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                        Address: TUNKI MANDIR WALI GALI, Amritsar, Punjab, 143112

                        My policy 21652750 document not received til date above all your online agent mr. Mobin give wrong information to clint. I think there is a fraud with me
                        Where is my payment. I am middle class person plz resolve issue.
                        Mr. Mobin is fraud agent who convey fake information. After payment he is not contact the clint. This type of agent harmful for company's
                        HDFC Life customer support has been notified about the posted complaint.
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                          mandeep3132
                          from Mohali, Punjab
                          Jul 25, 2019
                          Resolved
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                          Resolved

                          Address: Fatehgarh Sahib, Punjab, 140406

                          Hello Sir, I am Mandeep Kaur. I want to retrieve my customer id through email but am failed in it. My mobile number has been changed. So please help me. I am unable to access my account even credit as well. Please help me as soon as possible.

                          Due to this, I can't use a credit card as I can pay my bill through net banking only. It's my humble request please resolve this issue

                          Thanks
                          Aug 28, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 25, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please share your Account No./Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            A
                            Ajaydfl
                            from Mumbai, Maharashtra
                            Jul 25, 2019
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                            Address: Sehore, Madhya Pradesh

                            Hello sir,

                            This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                            Kindly be informed that an amount of rs 799.00/- was deducted from my savings/salary account on 10 june 2019.

                            Initially when i opened a salary account with that demat account also they forced us to open without intimating us that they are going to charge annual fees. Now all of a sudden they have charged rs 799.00/-.. This is very bad and disappointing. And i have never used the demat account till now. Even there is no message after the depository charges are applied to me through message or mail.

                            And after all we are working hard and earning money. Kindly suggest how do we proceed with the same to ensure that in future, no such issue is encountered.

                            Also, i request you to please refund the deducted amount to my salary account.

                            Demat account[3490190 — [protected]]

                            Thanks and regards,
                            Ajay kumar yadav
                            Sehore (Mp)
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 25, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Kindly note that we are unable to trace the Demat account basis the Demat Account number shared by you. Kindly email us at [protected]@hdfcbank.com along with your mobile number registered in your account and correct and complete savings account and Demat account number and restate your concerns so that our team can check and assist you.

                            -Nadia
                            HDFC Bank Customer Assistance
                            Jul 26, 2019
                            Updated by Ajaydfl
                            Aur Kya details send karna hai aur koun se id par.
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                              satishmcasvu
                              Jul 25, 2019
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560103

                              I was cheated by hdfc bank and its personal loan representatives badly. Personal loan amount had been disbursed as per their interest rates and with their desired deductions, but i was told different stories before i was proceeding with documentations. I would like to register a complaint on couple of aspects below so that my loss can be refunded or justified.

                              1. Interest rate that i was told by a representative is 10.75 but they charged 11.25 allegedly.
                              2. Pre-emi interest had been imposed allegedly which was not told or explained earlier. Verification was delayed intentionally and said that if a loan amount is disbursed after 21st of every month then i will have to pay first emi after two months which will attract pre-emi interest.
                              3. I was told processing fees could be 1000 around but its now 6454/- in total.
                              4. I requested no insurance, i guess it was made tricky by applying pre-emi amount as same as insurance.
                              5. I need justice on sooner installment and no pre-emi
                              Sep 1, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 25, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please share your Loan Account No., charges details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                Rajesh Lingam
                                from Chennai, Tamil Nadu
                                Jul 25, 2019
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                                Address: Hyderabad, Telangana, 500047

                                Got hdfc fastag, there was no welcome email. So i called customer care to get wallet id, customer id. Every time try to register, it says record not found. Try to reach out customer care, they said it will work but till now not able to register. Tried all options like forgot password etc but unless you first time register it will not work. So there is no way i can recharge the wallet. It has balance 240 so i have no other option to discard the tag once money is over and apply fastag though paytm which works perfectly on my second car.

                                Wallet id [protected]
                                Vehicle ts08ga6629
                                Customer id[protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 29, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Our FasTag representative tried contacting you on your number but could not reach you since the calls were disconnected. Please email us at [protected]@hdfcbank.com and share us your contactable number and convenient time to contact and elaborate on the issue that you are facing in detail.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Jul 30, 2019
                                Updated by Rajesh Lingam
                                HDFC Customer care resolved the issue.
                                HDFC FasTag customer care resolved the issue.
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                                  guptashikha19
                                  from Lucknow, Uttar Pradesh
                                  Jul 25, 2019
                                  Resolved
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                                  Resolved

                                  Address: Lucknow, Uttar Pradesh, 226021

                                  Hi, i have received a message about transaction to ava lifestyle which i do not identify. Please action this on priority and stop it from processing.

                                  This is for an amount of 1576 rs and message is as below :

                                  Dear customer mandate reference no: hdfc[protected] issued to ava lifestyle products and services p l with value rs. 1576.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                                  This looks like a fraud case.
                                  Sep 4, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 25, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Incase if you wish to cancel the said mandate request you to submit the request at the nearest HDFC Bank Branch. The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    rbg786
                                    from Pune, Maharashtra
                                    Jul 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: Pune, 411038

                                    Dear sir,
                                    I am hdfc card holder,[protected] want to resolve issue & close my card. But before that they are calling to another company unkonwn person & harresment them & told him i gave land line no. & cell no. It is very bad. Mr rajbir singh [protected] & his collogue rahul (Mention name) +[protected]. They calling again & again & harresment to my self as well as unknown person colloauge.
                                    I have call recording, want to fir aginst him for harresment.
                                    Regards,
                                    Rajendra g
                                    Sep 2, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 25, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    With regard to your credit card, we request you to contact our Debt manager at[protected]/41467902.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Verified Support
                                    Jul 30, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 2 working days. The reference number for this interaction is[protected].

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      Jatin0014
                                      from Mumbai, Maharashtra
                                      Jul 24, 2019
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                                      Address: Indore, Madhya Pradesh

                                      I have purchased iphone X and hdfc bank promised me 10000₹ cashback after 90 days and it’s been more then 1.5 years and i have not received any cashback and even i have visited bank many times but they don’t provide any particular detail and the bank excutive told me he have mailed at the head office but he is not getting any particular reply
                                      Hdfc bank cashback is totally fraud.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        rajukari
                                        from Mumbai, Maharashtra
                                        Jul 24, 2019
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                                        Address: 490001

                                        Dear sir/Madam

                                        My name is Raju and my registerd mobile number is [protected]/[protected] and my card number is [protected] And I am here about my problems i am facing this issue from last 2 months till now it is not resolved from that time continously i am contacting call centers and branch even i mail to the customer care 2 times they didn't help yet please close My Card or do something because the emi conversion is not yet done while in my credit card account offer available and now they are deniying please its my request to do help me because Continuously I m getting calls from collection department each and every next hour why you peoples not understating my problem as I told you the fault is happen from your call center they did not converted my used amount into smart emi during the offer period on my account when I call to customer care they said it wil take upto 48 to 72hr it will be converted but it is not done till now for that I call center but they normally responding it will update soon like that only after 10days of this issue now they are dennie for converting my amount when they promise me like we wil convert as per the offer I didnt expected fraud promise from hdfc And that time we got hospitalized my son operation we paid that amount and mean while I am Getting like this harassment Calls Everyday please help, me team so that I can make a payment on monthly basis so that I can pay I am in problem kindly please understand My problem collection department is continuously harassing me and I m not able to pay the whole amount instantly please now atleast convert my debit trasaction into emi so that I will be not getting any calls i have been Getting harrassing and abusive Calls Every time i am living with My family it feels very bad such kind of harrassing calls are causing extreme distress at home and i m neeeding a help from your side only I visited their branch, called up call centers but no resolution was provided from May month i am facing this issue nobody is taking action why it is not done till now when The offer is available in My Hdfc credit Card A/c i need a help from you please its humble request you to provide me the option on installments to make a payment for my outstanding because they are increaing each month fines and penalities and intrest, Gst for my outstanding how can i bear this much at the spot payment i having family and having financial problem in my house please help me for my concern call me or else please respond my Messenge via call or E-MAIL or else Mesg whatever the medium it is but please resolve my issue as soon as possible because its very emergency to resolve because collection Department is calling me they are asking for the payment My current number is [protected] or else [protected] u may call to my number to resolve my issue soon They are asking something settlement of my card like that for 6months that i dont want to do because that also they are asking me to pay 19900rs per month till 6month like that please help me team I am waiting for ur help because they have given me 2days time for this .offer is availble in that time when i given a commitment and as per the customer care told me he wil done within 24 to 48hrs still it is not done now tell me what to do with this i am not able to pay the money

                                        Regards : Raju
                                        contact no : [protected]/[protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Aug 02, 2019
                                        Updated by rajukari
                                        still no reply from the hdfc kindly respond me regarding my complaint
                                        Verified Support
                                        Aug 03, 2019
                                        HDFC Bank Customer Care's response
                                        "Dear Customer,

                                        We observe that you wish to avail Smart EMI facility on your card account. We would like to clarify that, all EMI offers are time-bound offers. We wish to inform you that we are unable to extend EMI facility for your credit card at this point of time. We take this opportunity to inform you that we would intimate to you once the offer is available on your card account. We earnestly seek your understanding in this regard.

                                        -Anay
                                        HDFC Bank Customer Assistance""
                                        Aug 04, 2019
                                        Updated by rajukari
                                        When the offer is available you people didn't activate that offer after so many calls and emails atleast waiveoff the charges happen from that time interest has been charged late penalty and financial charges has been charged kindly remove all the charges whatever the amount I used I will make the payment
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