HDFC Bank Complaints & Reviews

Address: 80 Anson Road #38-00 Fuji Xerox Tower Singapore 079907

Hello experts,

I am a customer of hdfc bank holding an saving account from 2018. I am using my card for my daily transaction through atm or online banking. Today (28 may, 2019) while checking my bank statement online i have noticed that somehow my 7400.00 has been deducted from my account and i received an sms for same. Statement shows that money has been deducted from my account at google * future tech, even when card is with me all the time. And i was home (Indore) and for work (Crystal it park indore) on same day. That means somebody using my card details to access my account. Even i didn't received otp for the transaction.

I need your advise how to track this issue, can it be bank fault or its a 3 party fraud or its a mistake by bank. I have already logged complaint to hdfc bank. How may i claim my money back?

Jun 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that have raised your concerns with our Phonebanking Team and same is logged vide Docket Number: MUMP[protected]. The matter is currently under investigation and our Phonebanking Team will contact you within 7 working days to update you on the status of the same. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 110095

I am a holder of HDFC Diners Club International credit card for Long. I am continuously making all my payment is full and timely. There was the case once i delayed payment and after discussion with HDFC concerned same was wave off and i paid payment accordingly. But in Credit card statement same was levied. Basis HDFC confirmation I am doing my payment as per my purchases for particular month but HDFC is keep on charging financial and late fees charges for which i am not liable. This matter is almost 6 month old. and on various occasion i request to HDFC Customer care to rectify the same. but no result. Kindly wave off all extra charges for long term patronage with HDFC

HDFC Bank customer support has been notified about the posted complaint.

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Address: Mind space, Malad West, Mumbai City, Maharashtra, 91

As i had open my salary account in the hdfc bank after sometime i left that company. The bank converted my salary account into the saving account without informing me and there are charges on that account. I visited to the bank to close that account but they are saying to pay the charges 1000/-. I want to close that account. Please help me with this as for me the 1000/- is big amount.

Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. You may visit http://bit.ly/2I6BABb for more details of how the Average Monthly Balance is calculated. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on http://bit.ly/2JJmRix.

-Nadia
HDFC Bank Customer Assistance

Jun 02, 2019

Updated by @angel I have salary account in the HDFC bank. As per my knowledge salary account can be maintained as zero balance. Then why you are charging charges for non maintenance of average monthly balance.because of these charges i am not able to credit my salary in the HDFC account. I will not pay the charges as i have salary account. I want to close this account.

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Address: 421306

With reference to a telephonic call with Ms. Hasina Pawar - Credit Card Agent HDFC Bank Mob No : +91 [protected] & +[protected] is continously harassing me with phone calls in my office landline number. I asked her call on my Mobile Number but she is not. In our telephonic discussion, I asked her give my statement, on which she answered that she cant give any statement to me and so i informed her to give me this in written. she is even not ready for it, Just continously calling and mentally harassing me. HDFC Agents are not helping me out. i dropped a email as well.

I want strong actions to be taken against her. On receipt of proper statement of my usage, I shall surely make the Payment back.

Credit Card No : [protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: FB 27 HIGH STREE MALL, KAPURBAVADI ABOVE BIG BAZAR, THANE WEST, Thane, Maharashtra, 400607

Having an account with your majiwade thane branch. Since start dealing with miss. Manprit kaur she is rm for my account opening. She tooks 1 month for an account opening. She is not at all responsible. She is very casual in attitude and careless while account opening. After account opening many times i called for help for my account related issues but she reverted casually and late. After tha also i asked that i m looking for net banking facility and swipe in facility for my current account as well as 2 saving accounts but till date no response. Just a wrong commitments that i will send someone or i will mail you... Blaa blla blaa..

Jun 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that our branch official Mr. Anup Toraskar has contacted you and updated you with the details of your requirement. For further assistance, you may contact him on - [protected].

-Zubin
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500084

I am not receiving otp while registering my fastag online. Tried several times, even the call center guys aren't able to help. So topping up my account is not possible and they can't do it over the phone using a credit card. I saw similar complaints about otps not received dated as far back as feb last year. Looks like it is not resolved permanently.

Jul 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Verified Support

May 29, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to please try again. If the issue persists, please email us at [protected]@hdfcbank.com and share us the mobile number updated in our records, FasTag Wallet ID, Vehicle Number and restate your concerns so that our team can check and assist you.

-Anay
HDFC Bank Customer Assistance

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T

[email protected]

from Hyderabad, Telangana

May 28, 2019

3540 rupees got deducted in my hdfc account on 27th May 2019. Without intimation. I don't know what is the reason of deduction.
It says "3RD PARTY CASH TXN INC GST 240519-MIR[protected]"

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P

prasan kumar

from Bengaluru, Karnataka

May 28, 2019

As Per documents everything verified but why these HDFC Ban k rejected my credit card for no reason after submitting documents again and again for 3 times

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V

vamshikrishna imp

May 28, 2019

Hi, my credit card got expired. Can you please help me out here.

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Address: sri balaji pg , konappanna agrahara, 560100

Hi,

This is vidyadhar a credit card holder from hdfc. Recently i got a call for one assist mfee subscription and unknowingly i accepted it and as of now i didnt fill any form so i wish to cancel that subscription.

Card no : [protected]
Mail : [protected]@gmail.com
Mobile: [protected]

Aug 7, 2021

Complaint marked as Resolved

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M

mohn.2293

from Delhi, Delhi

May 28, 2019

I am holding my Salary Account, Credit Card, Demat Account all with HDFC Bank. But when i call for some emergency or query HDFC bank customer service not answering properly. My personal banker not taking calls though i tried calling him for around 30 times

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 29, 2019

Dear Vidyadhar,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist

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Address: Bangalore, Karnataka

Hdfc credit card application reference no. : 19e[protected]s2 was declined. No reason was provided for declining. Also its not possible to speak to anybody on hdfc customer care number on this. Only way is to check status online.
Please let me know the exact reason exclusively for my case and not a generic copy-paste text response common for all. According to me my eligibility and documents were good enough.
Regards,
Manish solanki

Jul 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and in order to enable us further review your application, we request you to send the duly filled / signed form available at the following link for confirmation of your signature to the mentioned address to enable us to assist you in this regard https://bit.ly/2icI34v HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

-Nadia
HDFC Bank Customer Assistance

Jun 03, 2019

Updated by smanishinCC Hello Nadia/Customer Care,

As per email received from HDFC bank i dropped it in the drop box of HDFC bank i.e. Electronic City Main Branch, Bengaluru. The staff there confirmed that it will be internally posted to cards division Chennai.

["Alternatively, you could drop the same in the drop box at your nearest branch addressed to The Manager - Cards Division."]

Please acknowledge or let me know if i still need to courier/post to HDFC bank Chennai ?

Regards,
Manish Solanki

Jun 05, 2019

Updated by smanishinCC Please acknowledge if the signature declaration form has been received or not ?

Jun 10, 2019

Updated by smanishinCC HDFC : Please update on the status of my application. When i track the application status online it says "Error No Record Found." Do confirm if you have received my signature declaration form or not. As updated in comment above it was submitted on 3 Jun 2019 at the Electronic-City, Main Branch, Bengaluru.

Jun 17, 2019

Updated by smanishinCC @HDFC why is there no response or update on my complaint yet ? I am no longer able to track the status of the original application online.

Jun 27, 2019

Updated by smanishinCC I received a sms on 20th Jun 2019 at 19:41 saying "...completed processing...for details please visit http://www.hdfcbank.com/personal/credit_card/cc_track after 2 days"
I have been trying since 23rd Jun 2019 and that link does not display any status on entering the application number.
Can HDFC bank please respond on the status as i have already submitted the signature declaration form.

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S

Shivaji Phand

from Noida, Uttar Pradesh

May 28, 2019

Hdfc bank call center exicative are calling me for demate account but dont talking about it

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P

Pastorraja Trichy

from Mumbai, Maharashtra

May 28, 2019

Two Weeler Loan All EMI Paid & Completed but NOT Recive NOC please ARRANGEMENTS For Give NOC LOAN NUMBER 31363660 BIKE NUMBER TN 48 AC 9095

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Pastorraja Trichy's reply, May 17, 2019

please release NOC

Pastorraja Trichy's reply, May 17, 2019

please give noc

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Address: Pune, Maharashtra, 412114

I had paid amount of 36020 + 50000 =86020 rupees for the policy
1) hdfc life click to protect 3d plus
(Appli id[protected] and
2) hdfc life prow growth plus
(Appli id[protected].

Both policy were cancelled due to rated up issue. As per your policy, deposited mony should reimburse within 15 days, but even after 10 months i havnt recieved my mony back and not even a single email regarding this issue.

Now i hav received mony
36020+48600=84620inr, 1400 less
Why my 1400 rupees deducted.

Instead i should get my mony with interest
Please look forward to this complaint immideatly.
If my issue us not solved soon i wil close my nre acnt and my wife acnt from hdfc branch also i wil go ahead with my complaint to next level...

Jun 28, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

HDFC Life Customer Care's response Hi, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id. Alternatively, policyholder can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.

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Address: 600096

Hii, my name is SOUMYA RANJAN DASH. i have an account in HDFC R. A. Puram, Chennai. i have lost my phone is dead and i don't have the kit with me. So i am not able to access my account any where////kindely take this as my request and forward my customer id to my registered e-mail id /////i will be honoured...

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Address: 16c Akashya Colony Anna Nagar West Extension, Chennai, Tamil Nadu, 600050

I swipped 7900rs in Nexa showroom in Porur on May 20. The transaction was not successful and I do have reverted receipt with me. Hence I proceeded with second swipe on 22 May. Now that I see my account has been debited twice and when I raised the same with customer care executive then "No proper response " & I raised the issue with HDFC Nodal officer the "No response".

Worst service.

Nov 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Hi,

I had lost my food plus card, i am a knack systems (Mumbai) associate, could you block the card and issue the new card. Also my old card has balance money in that account around rs.142

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is ending with 3744

Please resolve this matter asap.

My email : nishtha. [protected]@knacksystems.com

Jun 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our phone banking number and place request for blocking and replacement of prepaid card. Phone banking number link: https://bit.ly/2fEZqtn

-Nadia
HDFC Bank Customer Assistance

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S

Software Er. Sunil

from Delhi, Delhi

May 28, 2019

Sir my name is sunil kumar i am apply HDFC CREDIT CARD in 18/5/2019 my ref number in[19E[protected]WL] is post under four days seeing in in process 28/5/2019 today i am seeing in in process status. Sir how much time taken approve my credit card please kindly information me
My mobile no.[protected]

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S

shanthap

from Bengaluru, Karnataka

May 28, 2019

The mobile banking app functonality was very poor, as a first time user we faced lot of difficulties in transfering amount through app as it always shows a session Inactive error and it is a common issue for all new HDFC customers-[protected]

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Dear sir,

A credit card was pushed to me by the employee of the hdfc bank, he promised me regalia and to my utter dismay, moneyback card came to my place.
When i asked this person, he said that there are no charges for the same and it is free of cost.
I did not have any provision to use the card so i did not use it, and suddenly one fine day the bank sends a mail that 590 rs will be deducted for the non usage of the card,
I am in a shocked state of mind as one person says it is free whereas the bank deducts my hard earned money, when i dont know about it.
Isnt it an irony that i have to pay for non usage of card?

Regards

Jun 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

May 28, 2019

Updated by peahen Pleass let me know what is meant by ref id

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P

peahen

from Kolkata, West Bengal

May 28, 2019

Please tell me what is meant by ref ID TTU .
Regards

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Tried for investing in hdfclife. Submitted a query on 24th May 19. Thereafter, received at least 10 calls including sundays however, I needn't complain about the caĺls since I agree it's about competition. Finally today I said that I am not investing as of now and will take a call in say next 2-3 months, to which the executive rohit did the following: -
1. Asking details into my not investing
2. Replying not in a so-comfortable tone
3. Telling me that I should have asked for policies of all banks from him
4. Telling me that he had wasted so much time explaining policies to me etc etc

To which I finally asked him to put down the phone and told him that it was his duty to explain the policy to the customer and it's the customers call to invest or not..

To which, Rohit slams the phone on my face

Speaks poorly

Kindly resolve

HDFC Life customer support has been notified about the posted complaint.

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Address: HDFC Bank, SCO-3, Sector-15, Chandigarh, Chandigarh, Chandigarh, 1600151

एचडीएफसी बैंक द्वारा फर्जीवाड़े से प्रार्थी के साथ की गई आर्थिक ठगी, मानसिक प्रताड़ना, सामाजिक प्रतिष्ठा को धुमिल करना एवं CIBIL स्कोर खराब करना आदि के संदर्भ में न्याय संबंधी।

Jun 30, 2019

Complaint marked as Resolved

May 27, 2019

Updated by Sant Dass Hard Copy of my Complaint along with all Annexures are sent by Registered Post today on 27.05.2019.

Verified Support

May 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 581106

Hello all,

I got the hdfc life group credit protect plus insurance plan for my bajaj finserv personal loan and i want to surrender or cancel this policy now. When i call to hdfc life insurance customer care number[protected] they say that they do no have access to see the master policy related details and only through email id cp groupops support will be provided.
I sent so many emails to this email id but there...

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Address: Chaltlang, Salem Veng, Aizawl, Mizoram, 796012

I am a student. I will start working soon.

My suspended account has left me unable to use my savings account for day-to-day transactions.

I don't want to change my bank. I hold stocks and investments with this account. I will be able to pay once i start working.

I request my suspension be lifted so that i may be able to use my savings account.

HDFC Bank customer support has been notified about the posted complaint.

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N

Neelam1989

from New Delhi, Delhi

May 28, 2019

I am receiving abusive calls & messages from agent name Balwant from HDFC Credit card recovery his number is [protected]. He is using very very wrong language which is not at all acceptable I already to him that we will make payment but still he keeps on harassing me.

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S

susha 2007

from Mumbai, Maharashtra

May 28, 2019

I have made my HDFC credit card payment on 24th May-2019 and the payment status was showing pending. Till now the amount was neither credited in my credit card account nor in back account. Can anyone assist me to resolve issue ASAP.

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I have been charged by you rs. 6851.70 ref id (Mir[protected] + rs. 22.72 ref id (Mir[protected] + rs. 22.72 ref id (Mir[protected] + rs. 17.39 ref id (Mir[protected] + rs. 34.40 ref id (Mir[protected] as dc intl pos txn markup + st.

Further there is no message or mail for the same charges.

Kindly provide the details for the same charges and why they are levy on me and revert them.

Jul 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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A

aniket.dubey

from Bengaluru, Karnataka

May 28, 2019

Hello,

HDFC bank has deducted ACH debit charges without intimating to me. I am a loyal customer of HDFC bank and having a salary account for the last 2 years. Is it the correct way to treat your customers?

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Address: 17th cross 8th main, 560055

Even i have similar issue, wherein my first comp salary account was created 2 years ago and i have stopped using account 1 years back. Even i lost my debit card, now to my surprise i see hdfc sending alert message to my email showing rs. - 6722.00 on my account. Every month they are deducting 600 to 800 rs. I want to continue with this hdfc bank, and i want to take credit card, i don't want to pay this negetive amount.

Could someone please suggest me how you guys have sorted this?

Jun 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: HDFC Bank LTD Baradari Chowk, Jhansi, Loop Rd, Morar, Gwalior, Madhya Pradesh 474006, 474006

Dear sir,

I opened an savings account in hdfc (Branch - morar, gwalior, madhya pradesh) on january 2019 due to some work but my account got rejected two time from main branch on hdfc (Mumbai), but still i cooperate and also i approached them many times, later on as due to min balance is not maintained i request them to cut the amount but then went to my home. Now i'm requesting them to close my account they're not closing and charging me negative balance for nothing, i request to please take some action to close my account and remove the negative balance as soon as possible.

Jun 30, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 710

fraud debit card transaction

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wave off financial charges and late fees

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I am complaining about negative balance on my account

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credit loan repayment harassment

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current account facility and sweep in facility

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fastag

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one assist mfee

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credit card application declined

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hdfc life progrowth plus

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forgot the customer id

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worst service - no proper respond even from hdfc nodal officer

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lost my hdfc food plus card

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hdfc credit card

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unethical and unparliamentary conduct

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cibil score

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hdfc life group credit protect plus insurance plan - zero customer service

my suspended credit card is affecting my savings account

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charges

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about negative balance in my account

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not closing my account on requesting them many times.

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