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HDFC Bank Complaints & Reviews

2.9

Updated: Aug 21, 2026

Complaints 32962

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18423

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14539

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

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Address: Mumbai City, Maharashtra, 400078

Worst staff of panchpakhadi thane branch. I think hdfc does not need customer bcz of that they are hiring such a rude and pathetic (Hahare) kind of employees. Worst branch of hdfc.. They use very bad and harsh language and make us feel guilty for opening our account in their bank.. And after filling complaint on their official site against employee they dont even take action.. They literally insult there customer.. Worst worst worst

Aug 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share the complete address of the Branch & your contact detail to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better. Visit here https://bit.ly/2Hqff0y for help with branch address.

-Bejoy
HDFC Bank Customer Assistance

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Address: lokmanya nagar pada no3 ganesh nagar thane, Thane, Maharashtra, 400606

Dear sir/madam,

My account no. [[protected]], shows me deduction of rs.2500 as asd.
Please clarify me about this deductions from my account. It was my scholership exam fee of this semister and i don't know how i can manage my college exam fee in this semister. I would request you to please refund it. Hope you understand my problem and revert me as soon as possible. This is my contact number [[protected]], and let me one thing i am also email before one year for closing my hdfc account, and i am assuming my account has been closed

Aug 21, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and condition: https://bit.ly/2JgzzR7

-Nadia
HDFC Bank Customer Assistance

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Hi, I had a Salary account which has become inactive and they were charging me more than 600 every month and my balance had become -1800 and odd rupees. As per RBI guidelines, banks cannot charge negative balance to their customers. I want to close the account as I am not using it now. Please resolve the issue. I was not informed before, about the charges. I got a message in July about the charges for the month of May. This is not fair I request the bank the waive off the negative balance so that I can close the account.

Aug 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: https://bit.ly/2JgzzR7 For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT To close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link for the address of our branches and ATMs https://bit.ly/2Hqff0y

-Nadia
HDFC Bank Customer Assistance

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Address: Sahakar Nagar, 411041

My salary account opens by my company in hdfc bank n after i leave that company for some reason so; after without any intimation bank transfer my accounts from salary to saving with minimum 10000/- rs amount.
After that when i getting msg from bank that; you have charged 600/- rs for non maintaining balance in your account.
After that 8 visited to my home branch & other hdfc for the same complaint. I also refer them that please convert my saving account in to salary account or close it.
But everywhere they told me that you have to pay all minus balance which after that you can close your account or you can convert it into sarkari account.
Near about last 3 years bank is deducting 600/- rs per month.
So i want solution on this same.

Aug 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance.

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Address: Vatika Bldg, Gurgaon Rd, First India Place Mehrauli Gurgaon - 122002, 122002

Website: Www.hdfcbank.com

I joined zomato media pvt. Ltd. Last year for internship where they opened my sallary account after internship my account has 0 balance but last month when i thought to close it, its showing -2700 balance but monthly email statement is there is no mentioned negative balance. What i can do to close my account, i can't able to pay money so please help me

Aug 17, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

Our branch official Mr. Ankush Sharma has responded to you through email. Please check your email inbox and visit the nearest branch for submission of account closure application. For further clarification, you may respond to his email.

-Nadia
HDFC Bank Customer Assistance

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Address: 3D Ram Narayan Motilal Lane., Kolkata, West Bengal, 700014

I have an hdfc salary account no. [protected].

After leaving my previous job in november 2018, there was no salary credit in that account and now after a few months they have charged me ₹1416 for non maintenance without any warning or intimation.

I should have been informed to maintain a minimum balance or close the account atleast.

Please close this account and remove the charges which were incurred incorrectly without any prior warning.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Nadia
HDFC Bank Customer Assistance

Aug 07, 2019

Updated by Jazzz05 No update yet. Please look into it.

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Dear hdfc,

I'm really happy for reversing my minus account to 0.00 on july and i was using this for account for salary but now i get it after my salary got credited on 5th july you normally charged 600 for non maintaince every month but since i started using you stared to recover my old minus account by first charging me 750 for the month of may and then i tried to closed the account but they nearest hdfc branch vasant square mall vasant kunj new delhi charged me 354 to closed my account but they said they can't as i have to closed my hdfc credit card which is linked with my account but i don't use it anymore as i lost it so i blocked the card and then on same day you sent me a text of 600 non maintaince charge for the month of june.
So i don't want to use this account anymore so kindly closed my account.

Aug 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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I haven't been receiving the otp on my registered mobile number for the past few months. I have tried reaching out the relationship manager, but didnt get any response from him/her. Could you please help to get this resolved on priority. I am unable to access my net-banking because of this otp issue.

Without this i cannot make any payments which are must required. Can someone help me with this. I am not getting any bank updates and this is really scary, not sure what is happening with my transactions.

Jul 10, 2019

Complaint marked as Resolved

looks like they have enabled the option back. Thank you.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500091

Customer id :[protected]
Wallet id :[protected]
Fastag number : hfr042097

Date and amount of the disputed transactions :
1. Date: 25-jun-2019 02:57:08 pm transaction number: [protected] - 60 rs deducted but actual transaction amount is 20 rs
2. Date :25-jun-2019 09:09:28 pm transaction number: [protected] - 20rs deducted but actual transaction amount is 10 rs
3. Date: 09-jul-2019 01:48:14 pm transaction number: [protected] - 60 rs deducted but actual transaction amount is 20 rs

Jul 09, 2019

Updated by Arunmca.r contact number is [protected]

Jul 31, 2019

Updated by Arunmca.r Customer id :[protected]
Wallet id :[protected]
Fastag number : hfr042097

Date and amount of the disputed transactions :
1. Date: 25-jun-2019 02:57:08 pm transaction number: [protected] - 60 rs deducted but actual transaction amount is 20 rs
2. Date :25-jun-2019 09:09:28 pm transaction number: [protected] - 20rs deducted but actual transaction amount is 10 rs
3. Date: 09-jul-2019 01:48:14 pm transaction number: [protected] - 60 rs deducted but actual transaction amount is 20 rs
4. Date :19-Jul-2019 09:09:28 pm transaction number: [protected] - 60rs deducted but actual transaction amount is 20 rs

Aug 19, 2019

Updated by Arunmca.r Dear sir, it is a long time pending request and i have not received any update.

Aug 19, 2019

Updated by Arunmca.r Dear Sir, it is a long time pending request and i have not received any update.

Sep 24, 2019

Updated by Arunmca.r any update

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 9, 2019

Verified Support

Dear Customer,

Kindly write to [protected]@hdfcbank.com mentioning your contact details and Fastag reference number, to enable us to check.

-Anay
HDFC Bank Customer Assistance

Arunmca.r's [Complaint's author] reply, Aug 19, 2019

Customer ID :180000053014
My contact number 8886923415

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Address: HDFC bank, 500008

I no longer wish to have an account in hdfc bank. I am facing issues reguarding the deduction of money from my account. I had 2500/- approx.in my account which got deducted and now i have -9000/-. I haven’t used my account in months and i no longer wish to maintain an account in hdfc bank.
I kindly request you to revert back as soon as possible

Regards
Afnan ahmed
Hyderabad
Ph no: [protected]

Aug 14, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID, charges details & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: A/4 Meherunisha Chawl, Perirawadi, Sakinaka, Mumbai-72, Mumbai City, Maharashtra, 400072

On 8th july 2019, hdfc bank has deducted amb charges without intimating twice for the month of june and may for non-maintainance of minimum balance
Despite the strict guidelines, hdfc is taking my money without informing the reason. No one can tolerate such an attitude. They should have at least send me sms regarding non-maintenance of minimum balance.
Rbi urges banks to inform their customers about the non-maintenance of minimum balance prior to levy penalty.

Aug 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

HDFC Bank Customer assistance.
Zubin

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Address: Fazilka, Punjab, 152022

The number provide by hdfc bank for helping the customer solve problem on call is not working i was trying 7 days alrady and many time attempt but it does not connect i just want to know transaction detail throughh refrence no but not helping by bank it suggest for helpline no [protected] but does't connect bad service by hdfc bank now i just approch on consumer complaint for helping me
Daily i was attempt calling ion this no 50 times but it does not coonect why hdfc bank provide good service with quick response calling no i hope this complaint is nhelpful for me...

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely apologise for the inconvenience you are facing. Please email us at [protected]@hdfcbank.com along with the date and amount of transaction for which clarification is required for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance

Jul 12, 2019

Updated by loving.anmol this reference no is provided by oyo its refund amount 1151 on this reference no is ([protected]) transaction id (4ibejq5hrhjwj3022ffbea7) and also i have ARN no[protected] plaese let me know the status of this refernce no why it was not deposit in my account solve my problem as son as possible ...

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Address: C/O CRYSTAL CARD, 3903 DAIWARA KUCHA BIWI GOHAR, NAI SARAK CHAWRI BAZAR, New Delhi, Delhi, 110006

Purchased a policy on 25th feb 2014, policy no.16667113, but was unable to pay the premium, contacted the bank for refund of amount and was told that the policy has got a lock in period of 5 years, now 5 years are over but still i m not getting my amount back despite of repeated visit to your branch. Your agents just cheat us making false commitments to sell the policies. Kindly look into the matter and make arrengent for the refund of my matured amount in the form of cheque or dd. Or i have to move to the consumer court for the same.
My ph no. [protected]

Aug 17, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

HDFC Life Customer Care's response Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id. Alternatively, policyholder can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.

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Address: Sector-14 Main Market, Sonipat, Haryana, 131001

I have applied for cheque book and obviously it will take some time, so i had to perform rtgs urgently for registry of my new plot, and they denied us of loose cheque not because our papers were incomplete but instead i got denied hy "hdfc doesn't issue loose cheques". Seriously? Since when this happened? This is some deep # of hdfc, moreover now i have to pay the extra tax for delay of my registry. Who to blame now? Good work hdfc.

Aug 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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S

Surabhi Handa

Nov 28, 2022

I have applied for a cheque book from the bank and the bank says we will get it in 3-4 days however i need it urgently to sort out the payment of my house. The bank is not issuing the loose cheque. I am really sad such a big bank and does not have an option to help customers with urgent request. If this is not sorted i will loose the house for which i have to make a payment, Can you please help

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Address: New Delhi, Delhi, 110075

Hi my account is blocked and when i visited my nearest branch there they said u have to visit home branch which is # far from my home. It will take 3 hours to reach there and i do night shifts i literally don't have time to go thre. Then i tell them j need to close the account they said we can't. It throws some # error while doing that. I need my amount back and i dont what the hell is going on between rbi and hdfc. It seems that hdfc have give away so many accounts to fraudsters as rbi fines them for not following kyc norms. I want my money back and close the account.

Aug 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Srinagar, Jammu and Kashmir, 190001

Yes i had a mistake i went for hdfc ergo insurance. Its been a really bad experience. Everyday i come to hear for delivery order will be done today n its been four days i've been waiting for delivery order. I'll make sure i'll never suggest anyone to go for hdfc ergo insurance. Service by your side was really disappointing. And the agent is named as shahnawaz whenever i call him he gives lame excuses. Today he said im travelling to somewhere yesterday he said it was off on saturday even he said its off... It's totally disappointing and everyone is suggested not to go for hdfc ergo insurance.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Hi

I am ridhima gandhi a privileged customer of hdfc bank from past 4 years. I have a major concern regarding my credit card bill payments. My card expired back in 07/17 and till date i am not using it. Back in 2017 there has been some pending amount which was due on my card of which i was not aware of so unable to pay at that time because of which the late fees and interest charges got accumulated on the card and are quite a lot as of now.
From the past 5-6 months i am getting reminders and calls to pay off the bill but currently i am not in financial condition to pay the entire amount. Ii have raised reversal requests on hdfc customer care 2-3 times but it has been rejected.
Please consider this a humble request to waive of the maximum late fee charges so that i can pay the remaining balance and retain the services of the card.
Please contact me for any details or queries on [protected]@gmail.com

Aug 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

HDFC Bank customer assistance
Zubin

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Address: Sahar Road, Parshiwada, Andheri East, Mumbai City, Maharashtra

Hi, I don't know what the hdfc bank is doing with my account this is second time when bank deducted 345 rupees two times (Total=619) this "amb chrg incl gst for may2019-mir[protected]" i dont know why they are having problem with my account. I am totally fed up with this.
I want my money back. This is second time when bank deducted amount from my account without providing any information to me. This deduction is made on 8 JULY 2019 and 8 JULY 2019 (TWO times) and MY CUSTOMER ID IS[[protected]].

HDFC Bank customer support has been notified about the posted complaint.

Jul 09, 2019

Updated by ramkhairnar PLEASE CONTACT RETURN MY MONEY EARLIER.

Verified Support

Jul 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that your account is a regular account & AMB requirement is Rs.10, 000 since the same was not maintained said charges are debited from your account. You may visit the following URL to access information for the complete information about fees and charges https://bit.ly/2hwphoj

-Manoj
HDFC Bank Customer Assistance

Jul 09, 2019

Updated by ramkhairnar Hi Sir,
But my account is salary account so how you deduct anb charges as in y salary account.

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Address: 641004

Hi,
This is arunkumar r from coimbatore, tamilnadu. I have applied for fast tag card on 12 - april - 2019. Three months over, till now i have not received the fast tag card.

Ref no - hfr1177303.

While check with fast tag helpline number they gave me a dtdc courier tracking id (Track id for your reference - z[protected]. The status is appearing as it returned to their courier head office.

I am very disappointed to mention you, this issue is not resolved for 3 months by either fastag or hdfc bank.
Take an immediate action on this issue and do the needful to receive my fast tag card with in couple of days.

Regards,

Arunkumar r
(Ph - [protected])

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Address: Karnal, Haryana, 132001

Applied for fastag via hdfc fastag on 23/04 paid rs. 500. Got confirmation message on 05/05 paid another rs.300.
Riase a compaint with fastag customer service around 25/05 as i never ecieved the fastag, guy provided me with a tracking no. And upon tracking there was no onformation watsoever. So shared this with him and he also couldn't track it.. Promised me that someone senior will call me back within 24 hrs. Nobody called. Rraised this issue again around 10/06, same promise again.. Asked them to give me a complain no. Refused both time point blank that they don't log complaints.
Can someone please guide where to log a consumer complaint about them
Application id hfr128007

HDFC Bank customer support has been notified about the posted complaint.

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