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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32913
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HDFC Bank reviews & complaints page 714

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A
Achin Raghav
from Ambala, Haryana
May 18, 2019
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Address: Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir,

I am a valuable customer for hdfc bank. Today i received a call back[protected] from hdfc bank executive (Renu) from convert smart emi. I convert a amount of rs-60598.85 for the tenure is 12 month rot 18%. But i received a message for your side 1.7% (20.4%) per month. I am totally socked i. I call back this no[protected] but people tell me who is renu? Please contact customer care. So i request convert my loan amount for 12 month rot 18% & please strictly action for your executive. Otherwise i will go consumer court regarding this matter.

Achin raghav
[protected]
India today group
(Noida)
HDFC Bank customer support has been notified about the posted complaint.
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    M
    Mahammed Badal
    from Burla, Odisha
    May 18, 2019
    Resolved
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    Resolved

    Address: Khordha, Odisha, 751014

    Dear sir
    Still i am waiting for my demat account cmr (Client master report)

    Customer id : 66549227

    Trading a/c :[protected]

    Why its too late
    Why you did not send me it over 48 hour more even i did not get it

    Very bad service

    I am waiting
    Reply me soon if possible

    Mahammad s. Allam
    Owner/hr.
    Absolute tax consultancy (Atc)
    Bhubaneswar
    Aug 26, 2019
    Complaint marked as Resolved 
    HDFC Securities customer support has been notified about the posted complaint.
    Verified Support
    Jul 26, 2019
    HDFC Securities Customer Care's response
    Dear Customer

    Greetings from HDFC Securities Ltd !!!

    For your concern petaining to client master list, we request you to contact HDFC Bank Depository services at "[protected]@hdfcbank.com" or call them on 61606161 ex - 4 for demat related concern.

    Regards
    Customer Care
    HDFC Securities Ltd
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      M
      madmad
      from Delhi, Delhi
      May 18, 2019
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      Address: SRG APPARELS NO:5 S A KHADER LAYOUT, ANGERIPALAYAM ROAD,TIRUPUR - 641603, Tirupur, Tamil Nadu
      Website: one assist

      Dear team,
      I'm a hdfc credit card holder number ending with 2441. Hdfc debit rs 1899 without my permission so please cancel my one assist membership because i don't want more this service.
      If this not possible i'm going to return my hdfc credit card to bank.
      One assist relationship number:2970886
      Plan name : enhanced wa privilege single plan
      Membership id : [protected]
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from OneAssist!!!

      We are sorry to see you go.

      We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

      We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

      Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

      We appreciate your patience in the interim.

      Regards

      Team OneAssist
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        M
        Mridul Vij
        from Amloh, Punjab
        May 17, 2019
        Resolved
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        Resolved

        Hey sir
        I just went to bali last week and withdrawn amount 20000 including your atm's and pos machines and now bank is deducting so much of bank charges and are sending these like messages. Dc intl atm w/d markup+st, dc intl pos txn markup+st and debit card atm adj dt so can you just help me that how much will bank total charge for 20000 rupees withdrawn
        Jun 20, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        May 17, 2019
        Updated by Mridul Vij
        I have withdrawn this amout from my master HDFC debit card
        Verified Support
        May 18, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We can help with that. Please write to [protected]@hdfcbank.com with your Account No. charges details & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          A
          aryans95
          from Noida, Uttar Pradesh
          May 17, 2019
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          Address: Ghaziabad, Uttar Pradesh, 201014

          Your bank issued me a credit card around 15 days ago. As i set the pin in atm machine, there was option of withdrawing amount. Neither the bank nor the executive informed about the tax levied on withdrawl amount of 6000, which was calculated for around 597. I filed complaint through phone banking officer on call same day
          1st call. Executive gave an incorrect information that i will be charged 500everyday. So i deposited 6000 same day.
          2nd call. After depositing 6000, executive said you will be charged on overall amount that you have withdrawl and the amount i have used on medical store. And informed me that it will take 3days for the updation of 6000 and i will be charged for 3 days
          3rd call. Executive informed that i will be charged 500 only once and then you have to pay 2-3% tax till the withdrawl amount gets updated.
          4th call.. I was on call for more than 1 hour but nobody answered my call..

          Complaint no. [protected], [protected]
          Registered mobile no. [protected]

          I have already filed a complaint in consumer forum, and they have asked me to talk to bank first and if i dont get any resolution, they will escalate this issue.

          Kindly get me resolution asap, otherwise i will take this issue to higher authority and challenge it legally. I have unbilled amount of 15000, i wont pay till i get any resolution either from your side or from consumer court.

          Regards
          Aryan saxena
          HDFC Bank customer support has been notified about the posted complaint.
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            A
            Ankitrawal
            from Greater Noida, Uttar Pradesh
            May 17, 2019
            Resolved
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            Resolved

            Address: Dynamic House B 222/223 ,sector 16, Noida, New Delhi, Delhi, 201301

            I have joined hdb financial ltd. Last year (Subsidiary of hdfc) and they opened my salary a/c with hdfc bank sector 16 noida branch. Few months later i left that job. I have rs. 70 approx in my salary a/c.. But after month when i need to use that account than i found rs. 2000 negative balance in my salary a/c. Please help to get out from this. I don't know why my a/c is showing negative balance.
            +1 photos
            Jun 25, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            May 19, 2019
            Updated by Ankitrawal
            Complaint is forwarded to hdfc bank ltd. Customer service
            Verified Support
            May 19, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            -Zubin
            HDFC Bank Customer Assistance
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              D
              David becham
              from Payyannur, Kerala
              May 17, 2019
              Resolved
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              Resolved

              Address: East fort, 680004

              Dear all,
              My credit card emi payment date is on 12th and due to few reasons i couldn't pay my monthly installment on date and i paid after 12 days and the customer care people contact me and threatened also used vulgar language. I said i will pay with extra fine and they were not ready. A girl who spoke to me used her local malayalam slang and used her all power to threaten me and my family. I strongly want her to get behind the bars. She is still keep on disturbing me. I am a nri who is residing in gulf and i got ashamed of the behaviour from such a reputed bank.
              Jun 22, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 17, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, last four digits of your credit card num and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
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                P
                praatyusha
                from Bengaluru, Karnataka
                May 17, 2019
                Resolved
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                Resolved

                Hi
                I have requested hdfc to refund my money of rs.1416 which was deducted from my account as amb charges without information, they have refunded me just rs.1200 only.
                And again when i requested them for refund of rs.885 which they deducted from my account as annual charges without any intimating me they have provided refund of rs.750 only.
                They are saying me the reason they have already paid gst for that.
                I cannot just donate money simply for you and i am not here to donate you.
                And you are making my most of the time in just requested refund and worry about this account.
                And i want my rest of the money back immediately. Do refund

                Regards,
                Enjapuri prathyusha
                May 23, 2019
                Complaint marked as Resolved 
                made refund
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that our Branch Official has contacted you to address your queries and concerns. Our Branch Manager Mr. Sudhir Kumar Sahoo has also emailed you on May 18, 2019, with regard to the same. Please feel free to speak to Mr. Sudhir Kumar Sahoo on [protected], [protected] for any further clarification or assistance.

                -Zubin
                HDFC Bank Customer Assistance
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                  S
                  sanferd.romos
                  from Mumbai, Maharashtra
                  May 17, 2019
                  Resolved
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                  Resolved

                  Address: 400064

                  My first organisation opened a salary account in hdfc bank and later when i shifted company, they opened my salary account to a different bank. Now hdfc has converted my salary account to savings without any intimation and has been charging fees each month. I even spoke to their consumer rep on call and requested them to either close my account or undo the charges. Till date nothing has been done and it is charging me bomb as defaulters
                  Jun 21, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 18, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions:https://bit.ly/2JgzzR7. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT. You are requested to visit the nearest branch for any clarification or assistance. Please visit the following link for the address of our branches and ATMs https://bit.ly/2Hqff0y.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    R
                    roackybalboa
                    from Chennai, Tamil Nadu
                    May 17, 2019
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                    salary incentive's issue

                    Address: Chennai, Tamil Nadu, 600055

                    Hi my name rakesh kumar from chennai avadi, im working as personal banker (Prime banker) in hdb financial services.
                    I work for hdfc prime channel. This place near to skywalk. Nelso manickam road aminjakarai.

                    For the last one year we are not getting any incentives's. The people who are all close to the sales manager, people who not performing candidates only receiving best incentives. We dont know whats happening around,...
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                    A
                    anoop220
                    from Mumbai, Maharashtra
                    May 17, 2019
                    Resolved
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                    Resolved

                    Hdfc bank sent the sms like that-"dear customer your completed personal loan application is now accepted. Pls. Quote. Ref. No.67937768 for any status update -"my loan application no.67003511

                    But when check with that ref. No. Their no result found after that i contact customer care they told me that the loan is rejected. But they do not give any reason for loan rejection
                    Jun 21, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 18, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                    -Zubin
                    HDFC Bank Customer Assistance
                    May 21, 2019
                    Updated by anoop220
                    Till date The HDFC Bank do not give any reply for my quarry
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                      K
                      Kondapaka Muralinath
                      from Delhi, Delhi
                      May 17, 2019
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                      Hello,

                      I have taken centurion bank loan for my two wheeler hero honda passion plus in nov 2004 warangal location and the loan is already completed. I have not recieved any information from the bank regarding collection of my original rc nor noc. I am staying in hyderabad and iam not sure where i should check the details as the bank now as it is merged with hdfc. I have approached hdfc but they just say that they have no information about this.

                      Thanks,
                      Muralinath k
                      HDFC Bank customer support has been notified about the posted complaint.
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                        ਗੁਰਪਿੰਦਰ ਸਿੰਘ
                        from Pathankot, Punjab
                        May 17, 2019
                        Resolved
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                        Resolved

                        Address: Ludhiana, Punjab, 141001

                        Dear team,

                        I purchased samsung mobile through my credit card on[protected], same was cancelled on[protected] and on[protected] samsung refunded the amount of rs. 9909/-, after that 5 times i contacted hdfc customer care to look into that matter, and asked them to make sure it should cancel from your side.
                        But in the bill for the month of may 2019 hdfc debited the emi from my card, which was not relevant. Now i have contacted 10 times hdfc to resolve it, but they are not bothering and saying that they cant do anything, only samsung can do.
                        Samsung customer care are saying that they have cancelled the order and refunded the amount into card. Emi cancellation will be done by hdfc.
                        Please resolve the issue.
                        Jun 18, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 17, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete concern, card no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          H
                          Hp paul
                          from Yaval, Maharashtra
                          May 17, 2019
                          Resolved
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                          Resolved

                          Address: Koregaon park, Pune, Maharashtra, 411001

                          I applied for personal loan and it was denied on the basis that i m not graduated. It was not told or was not mentioned in the terms and conditions before i could apply. It is very frustrating to know that graduation is must to apply for personal loan and not salary slips. Making me wait for 12 days then telling me that graduation is required.. Took my documents my salary slips and pan card and adhaar card then after 12 days i m told loan denied because i m graduated. Very frustrating to learn this.
                          Jun 21, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 20, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Your Personal Loan Application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and / or statistically determined scores to access credit eligibility), operating / credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are not in a position to consider your loan at this point of time as your application does not meet the above -mentioned internal criteria of the bank. Please be assured that our inability to approve the loan application does not reflect on your credit standing or your financial stability.

                          -Nadia
                          HDFC Bank Customer Assistance.
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                            S
                            Shil02
                            May 17, 2019
                            Resolved
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                            Resolved

                            On 13th may 2019 i've tried to transfer rs 74, 452 to a beneficiary through hdfc imps but it failed saying "imps processor down". Funds got debited from my account but it did not get credited to beneficiary's account.

                            I made another transaction to the same beneficiary through imps and it was successful.

                            I had sent few emails to "[protected]@hdfcbank.com" and "[protected]@hdfcbank.com" requesting them to cancel first transaction and refund the money back to my account.

                            I got an email in response saying "the referred imps transfer done by you was time out. Amount will be credited in the beneficiary account or refunded back to your account within 3-4 working days", wonder how hdfc can blindly send some generic email.

                            It has been 3 days since i've raised a complaint and hdfc hasn't been able to confirm that the money won't be credited to beneficiary's account.
                            Jun 22, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 17, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              A
                              Abhi_Dan
                              from Noida, Uttar Pradesh
                              May 16, 2019
                              Resolved
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                              Resolved

                              One of the incidents happen on 8th of may 2019 and 14th may 2019, i have paid 13, 250 twice (26, 500) against my exam and the website shows the error that it is not accepted by bank.
                              I called hdfc customer care 10 times for my refund. However, they do not have any answer for this issue. I am not satisfied with the services provided by hdfc for now. You can see i am your user since 2015 and this behavior is not acceptable from such a big organization. I need my money back as soon as possible.
                              May 20, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
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                                V
                                venkatesan I
                                from Thiruvarur, Tamil Nadu
                                May 16, 2019
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                                Address: yorozu jbm b5,b6 vengadu vill,, Kanchipuram, Tamil Nadu
                                Website: www.consumercomplaints.in/new_complaint

                                Respected sir/madem,
                                I am hdfc bank credit card holder. The bank as auto debited rs.2999 from my credit card number ending 7922. Without my conformation auto renewal on date 5/5/19. I am not interested about in this service, and don't want this membership, refund in this debited amounts rs.2999. Plesae deactivate my plan.

                                Relationship number: 2025484
                                Plan:enhanced wa privilege single 2 year plan.
                                Name: venkatesan. I
                                Mobile number :[protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Venkatesan,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
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                                  M
                                  moncy_b
                                  from Bengaluru, Karnataka
                                  May 16, 2019
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                                  Hi,

                                  I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 489377xxxxxx7363 without my authorization

                                  I don't want this membership, so cancel the membership and refund the same. Please take the necessary action and cancel my membership as soon as possible. Otherwise actions would be taken legally.

                                  Regards,
                                  Moncy
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Moncy,

                                  Greetings from OneAssist!!!

                                  We regret any inconvenience caused to you.

                                  We are unable to locate your account using the last four digits of your credit card. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

                                  Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                  Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                                  Looking forward to hear from you.

                                  Regards

                                  Team OneAssist
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                                    M
                                    from Gurgaon, Haryana
                                    May 16, 2019
                                    Resolved
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                                    Resolved

                                    Address: K 46 B, 1st Floor, Kalkaji, New Delhi, Delhi, 110019

                                    I have got a call on 3rd jan 2019, from one of hdfc representative saying since i hold an hdfc salary account, i am eligible for a lifetime free credit card. She guided me how to apply from my internet banking. Once applied i got few verification calls from hdfc in next 3-4 days and then i got my credit card on 6th jan 2019.

                                    On 22nd april 2019, i got a call again from one of hdfc representative saying my card is still showing a chargeable card, i will have to add any of my utility bill with the credit card account to make it lifetime free card. So on the same call, she added my jio postpaid account with the credit card account.

                                    On 14th may, when i checked my unbilled transactions i saw, on 3rd may they levied a charge of rs. 2500 which will have to pay on my next statement which is about to generate on 19th may.

                                    I raised a complaint to hdfc and they replied since i didn't spend rs. 300000 in the previous year i was charged a membership fee.

                                    Note: the card is just 4 months old now.

                                    I felt like it is a fraud and misguiding customers by hdfc.

                                    I know even it is unwanted i will have to pay the membership fee since if i don;t pay it will affect my cibil.

                                    I have attached the employee code details who helped me to submit the application online.

                                    My email id - [protected]@gmail.com
                                    Contact no - [protected]
                                    Name - rupayan mondal
                                    +1 photos
                                    Jun 22, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 18, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on May 17, 2019, 12:46 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    May 19, 2019
                                    Updated by [email protected]
                                    Yes they have replied No matter what I will have to pay the membership fee. If I want I can pay the charges and close the account.

                                    Attached is the email.

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                                      C
                                      Chandran Arumugam
                                      from Delhi, Delhi
                                      May 16, 2019
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                                      Address: Plot #8, Silver Castle Layout, Chinna Elasagiri, Krishnagiri, Tamil Nadu, 635126

                                      My name is chandran a. My email id:[protected]@gmail.com.

                                      I had applied home loans in hdfc ltd during oct'2018. As a existing customer, i preferred to go head with hdfc. But, i don't know that the project of the builder should be approved by hdfc to give the loan. Hdfc representative, suggested that we will get loan sanction by using the form pni and then you can give remaining documents. I am confident that they will give the loan. So, i signed the pni and given to the bank. Around jan'2019 i got message saying that my loan sanctioned and they took the processing fees. After few days of time, hdfc representative saying that we are not sure whether this project is approved by hdfc or not. If not approved, again we need to create this project in our catalogue and go for project approval.

                                      Around jan'19, they requested for additional document for disbursement and i arranged the required documents and given to them. They took again 10 days of time and coming back saying again the project is not approved and we required more documents. I requested to transfer of my file after 5 months of frustration and mental torture to nearest branch. The transferred my loan documents to nearest branch (Hosur) to fix the loan. Atfer 2 weeks of walk to the bank, finally the hdfc hosur branch manager explained that, the koramangal branch not proceed you file completed to disbursement of the loan and explained what need to be done next.

                                      This is almost 6 months, think about the person who applied loan in your bank and how much he suffered?

                                      This is cheating with out explaining about project approval you guys detected the loan processing amount. With addition to that, i paid legal fees to lawyer from my packet. I need my money back. Please do the needful.
                                      HDFC Bank customer support has been notified about the posted complaint.
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