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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 717

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V
vj5
May 11, 2019
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Inter-brn cash chg incl gst charged 1770 for transaction of 5lakhs and 590 for transaction of 1 lakh. I would like to understand on what basis you are charging and i followed below link to get more information but i did not find what i am looking for. https://www.hdfcbank.com/personal/fees_charges/fees_charges.

Can you please help me understand what is the % of money you will deduct and what is the limit of transactions for every month. And will be there this charge even if i do less than 1lakh a month and even in my local branch itself.

Thanks
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    Jainpiyush300
    from Noida, Uttar Pradesh
    May 10, 2019
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    Address: 1478/102, ganesh pura, New Delhi, Delhi, 110035

    Hi,
    Today i got a call from an unknown number, i was in a mid of something important i rejected that call then i get a msg over the watsapp, i asked who is this and from which bank she is calling me, beside of telling me about her identity she started abusing me and when i called her back on the watsapp call and ask her to provide me her senior details she started making fun of me and tried threatening me that she will send agents at my place for the recovery and will harass me in front of my neighbours and relatives, here i am attaching watsapp chat screenshots and last month also one of the executive girl did same kind of language. That you are a begger and all during the call she said whatever cheap things she can say . And threaten me to send some goons over my place. Kindly look into the matter
    +4 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      Tribeni Patro
      from Mumbai, Maharashtra
      May 10, 2019
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      I have a credit card which i used for purchase of a mobile phone through flipkart site but i have canceled the order within some minutes by credit card emi. After cancellation the amount is not shown in my credit card.i got worried and talked to hdfc helpline they answered that it is in your credit card and you cannot see and its your extra amount which i can use for any purchase from online stores.
      Today i ordered dress from myntra my credit account got deducted.it should be deducted from my extra amont
      HDFC Bank customer support has been notified about the posted complaint.
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        Priyanka Das Singh
        from Bengaluru, Karnataka
        May 10, 2019
        Resolved
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        Address: Bangalore, karnataka

        Hi,

        This is to inform you that an unauthorized transaction was made from my credit card.

        On 9th May 19 morning i received a notification that amount of Rs.6200/- was deducted from my credit card. I made a complain immediately after that and your customer executive informed me that on 8th May at 10pm transaction was made from the Computer Software store(merchant).
        When asked for further, they said they just have this details.
        I requested to block my account, and was assured to receive a complain number so that i can raise a despute.

        Waited for the entire day, didn't receive any complain number.
        So had to call again in the customer care .

        When asked for the duration to resolve the issue, i was informed that it might take 30-90 days to resolve the issue.

        You may take all your time, but don't call and ask me to make a payment for the transaction which was not done by me.

        Here is the complain number [protected].
        I have attached image of the transaction made.
        +1 photos
        Jul 4, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

        -Zubin
        HDFC Bank Customer Assistance
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          S
          from Mumbai, Maharashtra
          May 10, 2019
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          Address: C1, Kanjilal para, 700135

          Cancellation of one assist membership
          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3690 without my permission on date:07/05/2019 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- please refund..
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Sujit,

          Greetings from OneAssist!!!

          We are sorry to see you go.

          We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

          Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

          We appreciate your patience in the interim.

          Regards

          Team OneAssist
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            C
            chasekar2003
            from Tirupati, Andhra Pradesh
            May 10, 2019
            Resolved
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            Resolved

            Address: Coimbatore, Tamil Nadu
            Website: hdfc

            Open challenge to all hdfc bank staffs
            I received from mail miss. Dhanalakshmi. Her reply is fraudulent one. I again and again ask to produce source of letter. She safe guard the criminal staff linked to mafia gang targeting non operating account. If she is perfect branch manager gently produce the source of letter.
            I am an accountant in private concern. I confidently assure that no chance by any legal agency give freezing order. Further i assure no such source of letter in your file. You can confirm. The branch manager and predecessor attempted to retrieve it and resulted in vain. But years passed and my problem unresolved. I place open challenge all including branch staffs that no body produce source letter. Freezing is illegal and abuse of my right to operate my account.
            Jun 22, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            May 14, 2019
            Updated by chasekar2003
            customer support has been wrongly notified by concern person. If replied to me by any one, customer support get copy and revert it to me.
            Verified Support
            May 14, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Complete address of Branch where the same was submitted as per web site ( Along with IFSC code) query/complaint and the reference id TTU[protected] A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum

            -Manoj
            HDFC Bank Customer Assistance
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              jumishree kalita
              from Delhi, Delhi
              May 10, 2019
              Resolved
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              Resolved

              Address: lajpat nagar 2,HDFC branch, 110024

              One of your credit card provider called me and asked for the details to fill up the credit card form. I have provided him the details and asked him to please come to me for the signature but he himself signed my fake signature and applied to the bank. That's why my credit card application got rejected four times. I am providing you the details:
              Name : ritesh srivastava
              Ph no:[protected]
              Jun 10, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 10, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We can help with that. Please write to [protected]@hdfcbank.com with your application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Manoj
              HDFC Bank Customer Assistance
              actually, the bank employee ritesh srivastava dont give me application no also.he said i dont have your application no.we are not allowed for this.1st application i applied on 16th of april.2nd one is may be 24th of april and 3rd one is 2nd of may.all application signed by ritesh.today i applied by online.and the hdfc employee came to my office and signed all doccument.and give me the application number also.actually ritesh tried to apply credit card from my account with a fake sign.its a fraud case.i want to justify as soon as possible
              I take back the complain which i raised. Concern for his career. So thank you so much
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                P
                Phoenix Services
                from Nagpur, Maharashtra
                May 10, 2019
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                Address: Jaipur, Rajasthan

                Hdfc agent fraudulently sold 4 hdfc life insurance to my father-in-law, mr ashok bhise, jaipur (Rajasthan) saying that only one time payment is required as the time of purchase of policy. However now hdfc life insurance company claims that for consecutive three years the premium should be paid.
                My father in law does not understand english properly and failed to understand the contents of the form of policy before signing it.
                Pl help and guide me about the procedure to lodge complaint in this matter.
                The policy nos are as follows-
                Policy nos. Client id
                [protected].[protected]
                [protected].[protected]
                [protected].[protected]
                [protected].[protected]

                Thanks and regards,
                Alka bhise
                HDFC Life customer support has been notified about the posted complaint.
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                  N
                  Niks151989
                  from Patna, Bihar
                  May 10, 2019
                  Resolved
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                  Resolved

                  Address: Kolkata, West Bengal, 700015

                  Dear concern person,
                  I, Nikhil shah has been charged with Rs. 3776.22/- along with Igst of Rs. 679.72/- twice (Total Amount 8911.88/-) dated 29/03/2019 for using the priority pass along with one additional person on 28th jan 2019 and 09th feb 2019.

                  In respect of above transaction I am having 2 query:

                  1st on the said dates I have used by credit card for lounges instead of priority pass.
                  2nd on such days I was traveling alone why same has been charged for 2 person .

                  In respect of above query you are requested to provide necessary documents as a proof for the genuineness of the said charges else you need to wave of the said charges.

                  Awaiting for your positive response on the above matter
                  +1 photos
                  Jun 13, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 13, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Anay
                  HDFC Bank Customer Assistance
                  May 13, 2019
                  Updated by Niks151989
                  Dear Anay,
                  I have updated all the details along with the credit card statement in my the 1st mail. Also i have requested for the reversal o[censored]nnecessary false charges in HDFC customer care whose ref id is:[protected] wherein they have agreed to reverse Rs. 1888.11/- (Excluding GST) where as excess amount charged is Rs. 8911.88/-

                  Kindly arrange to reverse the entire amount debited or else proof the genuineness of the said transaction.

                  Your prompt response will be highly appreciated.
                  CA Nikhil Shah
                  [protected]
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                    K
                    Kohila Mariappan
                    from Bengaluru, Karnataka
                    May 10, 2019
                    Resolved
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                    Resolved

                    I lost my food card

                    I am a cognizant employee. I lost my hdfc food card recently. I request you to block the card and issue a new one.

                    Below is the food card number : [protected]

                    Also my old card has balance money in that account around around 1400 something

                    Could you please transfer the amount in the new card. I am waiting for you response.

                    Please block it with immediately and please update...
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                    A
                    Akashbulu
                    from Delhi, Delhi
                    May 10, 2019
                    Resolved
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                    Resolved

                    Address: Aurangabad, Maharashtra

                    Sir
                    I am akash kumar barik and i have already pay my credit card payment but hold amount showing in my debit card. Plz sir u clear my all holding amount in debit card. I am trying to call your number but not connect with u. Please sir contact with me as soon as possible and resolve my problem. I am cleard all amonut but showing hold amonut in debit card.
                    Regards
                    Akash kumar barik
                    +3 photos
                    Jun 14, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 11, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to contact our Debt Management officers at[protected] / 41467902 with regard to your credit card outstanding or for any further clarifications.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      R
                      Raju r k o
                      from Mumbai, Maharashtra
                      May 10, 2019
                      Resolved
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                      Resolved

                      I am bhakta bandhu jena. Employee id - 137430. Doj - 24/mar/2015. Pf number - mh/ban/211273/123216. Uan number[protected]. I have send all the filled forms and required documents on 04/04/2019, reference number[protected], consignment number - k17935439, but still my pf settlement is not done. Its already more than one month so kindly help me out.
                      Thank you.
                      Jun 24, 2019
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      May 23, 2019
                      HDFC Life Customer Care's response
                      Hi, kindly inform the customer to connect with business HR to address the concern.
                      PF team is not help for my settlement process. Its not revert to mail or call back in their team. i want Pf settlement to my pf amount.
                      Loan policy no. PP000094 Policy closed but refund not received even after two months
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                        P
                        Po Bi R
                        from Kolkata, West Bengal
                        May 10, 2019
                        Resolved
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                        Resolved

                        Address: sodepur,ghola,kol-700113, karnamadhabpur, Ghosh Patha , Mondal Enterprise,, Kolkata, West Bengal, 700113

                        Sir, my name is pobitra mondal. I belongs to kolkata. I am using hdfc credit card no-[protected]. I have already blocked my card but still i am getting bills for this card. As per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. Thanks pobitra mondal [protected]
                        +5 photos
                        Jun 11, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 11, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        As per our records, your credit card ending 4945 has been invalidated with effect from 05/07/2018 owing to non receipt of complete payment towards card dues. We request you to contact our Debt Management officers at[protected] / 40372303 with regard to your credit card outstanding or for any further clarifications.

                        -Zubin
                        HDFC Bank Customer Assistance
                        Jun 04, 2019
                        Updated by Po Bi R
                        so why your company masseging me again and again to my phone number.
                        i already paid the all outstanding dues to your agent or staff through cash payment around 80000 rs . i will summit all the payment details given below .please check the details and close the account . i requested that i cannot afford this type of fraudulent .please close the account and do not contact or sms to me.

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                          H
                          huzhaz19
                          from Mumbai, Maharashtra
                          May 10, 2019
                          Resolved
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                          Resolved

                          Dear team,

                          I have made the hdfc cc payment through axis bank visa transfer on 4th may for the amount of 38500 however the amount is still not credited to my credit card.

                          I checked with axis bank and they have said that the amount is successfully debited from my account. Could you please check and confirm why the amount is still not reflecting?

                          Now, hdfc has charged late fee and blocked my card.

                          Name on card
                          Husain barwaniwala

                          Registered mobile no.
                          [protected]

                          Last 4 digit of card
                          3662

                          Email id;
                          [protected]@hotmail.com
                          Jun 12, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 11, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed our records and confirm that we are not in receipt of the payment mentioned in your post as on date. We request you to confirm the mode of payment, payment reference number, amount, date of payment and debit account statement to [protected]@hdfcbank.com from your registered e-mail address to enable us to check and assist you further.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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                            I
                            Ishitakashyap
                            May 10, 2019
                            Resolved
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                            Resolved

                            Address: Panchkula, Haryana, 134113

                            I purchased an hdfc life sampoorna samridhi insurance plan with policy no[protected] and my client id[protected]. While taking the policy one female representative at the hdfc sector 16 panchkula explained the policy to us and explained that the payout at the end of the policy would be 3.5 lakhs. Now when we checked that person has resigned from hdfc.

                            I have paid all 5 installments of the premium of rs. 50, 000 each making it rs. 2.5 lakhs. My policy has matured in december 2018. After maturity hdfc officials is saying the maturity amount will not be 3.5 lakhs but around 2.5 lakhs!! Why would anyone put money in a scheme that does not give any interest!!

                            Further, somehow hdfc has got my email id wrong in their records and because of this reason they say that they are unable to refund my money. I also have an hdfc savings account for last more than 7 years. My insurance payouts were made out of this hdfc savings account to hdfc life. I am not in the country and hdfc is refusing to transfer my maturity amount to my hdfc account. Such transfer in my mind needs no further verification. I am only telling them to transfer the maturity amount to the account from which installments were received. Why is that a problem?

                            This is appointing & trust revoking for a listed company. I am an attorney and i will explore other options if my requests are not responded to.
                            Jun 10, 2019
                            Complaint marked as Resolved 
                            HDFC Life customer support has been notified about the posted complaint.
                            Verified Support
                            May 10, 2019
                            HDFC Life Customer Care's response
                            Hi, kindly inform to the policyholder if he/she has any unresolved issue with respect to his / her HDFC Life policy, then write to us at [protected]@hdfclife.com from registered Id to have the same addressed.
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                              K
                              from Mumbai, Maharashtra
                              May 10, 2019
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                              Address: Fatehabad, 283111

                              Dear sir / mam

                              Please help me i need my f&f -amount
                              Because i had submitted all amount but right now sowing my account - 25000 something Please something because
                              I am facing many problems for hdfc credit card
                              So do need full
                              Please call me .[protected]
                              Card number.[protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              May 10, 2019
                              Updated by [email protected]
                              Please do fast solution my problem
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                                S
                                Salendar Nara
                                from Hyderabad, Telangana
                                May 9, 2019
                                Resolved
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                                Resolved

                                Address: hyderabad, Hyderabad, Telangana, 500074

                                Dear team,
                                I am having personal loan account[protected] with hdfc bank ltd, emi debit date and amount are every month of 7th and 7198/-, on 07/04/2019 maintained the 15000/- in my account but instead of debiting on 7th apr, bank presented the ecs on 08/04/19. Ecs got returned on 8th apr 19, for that no information given by the bank officials. They started collecting the charges of 2100/-. Without any prior information here i given the detailed statement for all transactions done by the hdfc bank ltd. Here my questions and solutions.

                                1. Why they debited 08th instead of 7th?
                                2. Why there is no prior information for presenting the ecs other than regular date?
                                3. Why ecs presented multiple times?
                                4. Why 2100/- charged 25% of emi amount debited in my account without prior information?
                                I need all my ecs charges, i faced so much difficult, when swiped card to fill fuel in the middle of journey same has declined due to insufficient balance on 09/05/19, ecs presented on apr and returned on apr, they are charging continuously from apr to may without any notice.
                                Need my fund and sufferings caused due to your reckless debits.
                                Jul 3, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 15, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  Syed1kareem
                                  May 9, 2019
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Telangana, 500013

                                  Hdfc had promised me a loan at 11.50%apr and processing fee of 0.5% for 7lakhs.

                                  They made me close my other consumer durable loans to do this. Now they are denying giving me loan on 11.50% and say they can proceess it at 12.25% only.

                                  I have the call records, images of appreciation and conversation screenshots.
                                  Syed kareem
                                  [protected]
                                  +2 photos
                                  Jun 18, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  May 09, 2019
                                  Updated by Syed1kareem
                                  If somone from the bank contact me I'm ready to submit the pictures of application, conversation with sales agents and other required information to put a case against the bank

                                  May 09, 2019
                                  Updated by Syed1kareem
                                  I've been escalating the issue in multiple online forums and I'll see that I get what was promised to me at the earliest

                                  May 09, 2019
                                  Updated by Syed1kareem
                                  I have also sent emails to the grievence team of HDFC to check and get back to me and also updated the same on Twitter page and other social networking. I'm planning to raise the case with banking ombudsman also if they do not help me

                                  Verified Support
                                  May 10, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    R
                                    Ramanocha
                                    from Noida, Uttar Pradesh
                                    May 9, 2019
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                                    Respected madam/sir,

                                    This mail is regarding my mother raman manocha.in your previous mails you have sent me all usage details but nobody talked about harassment for which i made a complaint.

                                    On 9th may, 2019 your executive varun along with your recovery agent jaiswal came at my place. Again there was a threat which my mother faced.

                                    Varun your executive gave a threat "bete ko bolo mujhe call kare warna 12th ko police aake paise nikalvayegi aur uske phone ke call detail main nikal vaunga aur sabko call karke bataunga ki bank ka paisa nahi derahe"

                                    Now is this legal in hdfc norms? I guess according to rbi, bank has no authority to threat this way. We are not criminals that you people are crossing your limits.

                                    My mom got faint around 9pm because of this threat.

                                    Now i want justice on this threat, you are doing illegal things and then blaming us.

                                    Jaiswal - [protected]

                                    Varun - [protected]

                                    [protected]

                                    I am a third party, why these two people wants to talk to me. This card is of raman manocha. You people are doing all illegal things.

                                    Take action against these two and stop bothering me

                                    Details : complaint no. [protected] - raman manocha

                                    Attaching the threat message of your executive to my mom.
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                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Pravingomsale
                                      from Akot, Maharashtra
                                      May 9, 2019
                                      Resolved
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                                      Resolved

                                      Address: Latur, Latur, Maharashtra, 413512

                                      Dear sir.
                                      I have submitted account closure for on 24/04/19. Initially they told me. It will be closed in 2days. But they did not close thw account. After 15 days when i visit the branch, they told me it will closed aftet 15 days. I have paid all the dues. They are ignoring me.
                                      My account ia in latur branch.
                                      Account name : innoplasto industries.
                                      Please help me.
                                      Jun 12, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 10, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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