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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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A
amitkumarsheoran
from Noida, Uttar Pradesh
Apr 17, 2019
Resolved
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Address: gurgaon, 122001

I got a call from hdfc bank that you have a offer for free credit card. Your card is lifetime free. We will will not charge you any kind of fee or annual fee. But after my card received any month i got debited rs 500 + 90 gst as a membership fee of hdfc card. I talk many times to hdfc regarding this why you charge membership fee if you have done promise to customer.

When i received my card, i wrote a mail to hdfc my card is free for lifetime. So i not want any membership fee. Hdfc bank done a fake commitment to customer. Why they are cheating customer like this way. If they want to charge that fee than bank to to tell me in starting.

Mom - [protected].
Sep 2, 2020
Complaint marked as Resolved 
My amount is refunded by bank.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

We do not observe any query received from your email id. We wish to clarify that your credit card has been issued as a priced card and in view of the same, a fee of Rs.500.00 plus GST is applicable as per the product feature. You may view the features and benefits of the credit card by logging into the following link: https://bit.ly/2HFa8cr.

-Zubin
HDFC Bank Customer Assistance
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    A
    Alka@745
    from Delhi, Delhi
    Apr 17, 2019
    Resolved
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    Resolved

    Address: Ecospace branch of HDFC, 560103

    [protected]@hdfcbank.com

    I had requested for a demand draft online through hdfc netbanking and sent it directly to the admissions office of a reputed college because hdfc gives you an option to do so.

    Now, the college wants the dd number to track it since it will receive thousands of dds. I went to the hdfc branch in ecospace bengaluru and he said that we cannot give you the dd number.

    My issue is my admission stands cancelled if i do not update dd details on their portal. I tried contacting customer care, they have everything automated so i could not get hold of a real person i could talk to.
    I tried raising tickets through mails and nobody responded to any of my tickets.

    Now why are they not sharing dd details with the person who requested it in the first place.
    Also the person at the branch tells me why did you send it directly and not your own address.

    Why on the earth do you have an option to send directly when you cannot use it?

    I really need help here. I am clueless now.
    May 26, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 20, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have already responded to your email vide ref id[protected] on April 18, 2019, at 05:08 PM. Pls check your email inbox and revert to our email in case of any pending issue.

    -Manoj
    HDFC Bank Customer Assistance
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      N
      nayak_Bheeshma
      Apr 17, 2019
      Resolved
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      Resolved

      Hi,

      I had lost my Food Plus card, i am a TCS associate, I have blocked my card and now i need the new card to be issued.Also my old card has balance money in that account around 3K.

      Could you please transfer the amount in the new card. I am waiting for you response.

      Please contact me to know the food card number.

      Please resolve this matter asap.

      My email : Bheeshm.[protected]@tcs.com
      May 25, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 17, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Please share your Card no. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Anay
      Customer Assistance.
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        M
        mishra808
        Apr 17, 2019
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        Address: 122017

        Hi,
        i am Gaurav, i have got fraud with HDFC debit card date on 06 Apr 19 17:32
        physical debit card with me. but don't know how to withdraw 22000/- in my a/c ( 10000/- 10000/- & 2000/- BOI PAHARGANJ NEW DELHI.
        I have complaint with bank Ref No MUM[protected] but now 10 days days over not any respond from bank side.
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          C
          Castro Mb john
          from Bengaluru, Karnataka
          Apr 17, 2019
          Resolved
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          Resolved

          Address: Bangalore, Karnataka

          Dear sir / Madam

          Hi My name is Castro MB and i am HDFC credit card holder for 3 years due to loose of my job and my famil issue i was not able to pay my credit card dues on time even tho i was asking my friends and i was paying my bills and for certain reason i was not able to pay the dues again i got a call from credit card collection manager his name is Mahesh ([protected] number) and i told him i got a call from your agent and i told that lady i dont have a cash to pay ill pay the half amount on 29 April 2019 and she told okay after that i got a call from mahesh telling that y you dint pay the cash and i explained him everything very clearly and he started abusing me in a very wrong way and using a local language in kannada telling that (ill
          May 21, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 19, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

          -Zubin
          HDFC Bank Customer Assistance.
          Verified Support
          Apr 20, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to contact our Debt Management officers at[protected]/67268002 with regard to your credit card outstanding or for any further clarifications.

          -Manoj
          HDFC Bank Customer Assistance
          Verified Support
          Apr 20, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are fully sensitized to your comments expressed with regard to your credit card. We observe that we have responded to your e-mail on April 16, 2019, 02:32 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

          HDFC Bank Customer Assistance
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            S
            Shakshi Malhotra
            from Delhi, Delhi
            Apr 17, 2019
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            Address: New Delhi, Delhi, 110067

            I already wrote multiple mails to hdfc grievance, manager but not getting proper response, also I got regular call from collection department instead to help me out they talk very unprofessionally.

            I wrote mail to Search Chandan, Ashoo Arora as well but not help from them as well.

            Please call [protected]
            HDFC Bank customer support has been notified about the posted complaint.
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              C
              Castro Mb john
              from Bengaluru, Karnataka
              Apr 16, 2019
              Resolved
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              Hi sir/mam

              My name castro Mb and I am a Hdfc credit card holder past 3 years

              My card ending [protected]

              As I had some personal problems and loose of my job was not able to pay my card on time but even tho I was paying my credit card dues I got a call from mahesh and his number ending [protected]
              Regarding the payment I was very clear that I will do the payment on 29 th if this month in spite of me telling him he started abusing me in very wrong manner and very wrong words like I ##, what ur mother is a both or what, for how many dad u have etc etc and I was telling him very clearly don’t use those words and don’t talk to me like u don’t have right to talk like that even tho he started abusing me more in very bad words I request you plz take a action on this and the person who was talking to me like this am dam sure he has some personal problems and he is showing that anger to the customer
              May 24, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 22, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to contact our Debt Management officers at[protected] / 67268002 with regard to your credit card outstanding or for any further clarifications.

              -Anay
              HDFC Bank Customer Assistance
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                S
                shalini neela
                from Chennai, Tamil Nadu
                Apr 18, 2019
                Resolved
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                Address: No.29 indhira nagar 4th cross street, Virugabakkam Chennai-92, 600092

                MB CHRG INCL GST FOR MAR2019-MIR[protected] this status view on my statement my account automatically debit my amount 4000 refund my amount immediately... Hdfc worst account i maintained minimum balance but some problem didt maintaine but minimum charges 4500 debited my account.. Plz make sure that refund my amount hw do that worst of my account plz make sur that refund my account... Plzzzzzzzzzzzxzzzxzxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxzxxxxxcxxxx
                May 25, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 22, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

                -Zubin
                HDFC Bank Customer Assistance.
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                  B
                  Banala Divya
                  from Hyderabad, Telangana
                  Apr 16, 2019
                  Resolved
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                  Resolved

                  Address: tulja bhavani apartments, New mettuguda, Hyderabad, Andhra Pradesh, 500017

                  2500 was credited to my account on april 14th through phone pe app and i have checked with the phone pe support team they have transferred the amount from their end. Also the sender has received an update on hdfc account and even the amount is debited from their account and even the account statement has been updated as debited for them. I was notified on phone pe that my account was credited with 2500 but hdfc statement does not show any details as amount credited neither i have received it.

                  Please do check and credit the amount on my account

                  Utr :[protected]
                  Transaction id : p1904131540115054658715
                  May 27, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We note that the UPI transaction with Reference Number:[protected] for Rs. 2500.00 was already credited to your account on April 13, 2019. Please login to your account to verify the same.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    from Chennai, Tamil Nadu
                    Apr 16, 2019
                    Resolved
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                    Resolved

                    debit card rewards point showing in negative.

                    Address: 500081

                    I have salary account with HDFC bank, was not able to redeem the reward points, all the rewards points which i earned on debit card are showing in negative (-), When i approached a nearest branch they said they cant do anything regarding cashback reward points and told to contact customer care but unable to contact customer care executive from toll free number....
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                    R
                    rajvirhunt
                    from Panaji, Goa
                    Apr 16, 2019
                    Resolved
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                    Resolved

                    Address: 411041

                    Dear respected sir,

                    I am rajesh bhagat from pune. My personal loan in hdfc from apr 2017.
                    I have taken a loan about 2.92 lakh that time but at that time only 2.0 remaining. From last month i am jobless. sir i paid all emi on time except this april 2019 month, sir plz my condition very bad at that time.
                    I only expect that my emi should be less . and restructre my loan amount .I am a regular customer of hdfc sir plz help me out, as soon as possible.
                    I allready talk my issue to the customer care but i didnot get the help..
                    my loan acc no 4281217,

                    sir plz help me...thank you sir

                    regards,
                    rajesh bhagat,
                    contact no [protected]
                    emailid [protected]@gmail.com
                    May 27, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 21, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We would like to state that the loan needs to be serviced as per the repayment schedule. Request you to visit the nearest Retail Loan Service Center for further assistance. For a comprehensive list of Retail Loan Service Center kindly visit the below link.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      S
                      Sandip Saha
                      from Kolkata, West Bengal
                      Apr 16, 2019
                      Resolved
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                      Resolved

                      Address: Kadugodi, Bangalore, Karnataka
                      Website: Hdfc

                      Today at hdfc atm i was about to withdraw money but during cash receiving moment atm power went off and cash deducted from my account and not credited yet, the person at atm somehow manage to take out the card from the atm but told me cash to be credited which not yet happened, kindly help me to get back my 5k cash as I need it urgently.

                      Atm ID- PIENBG35
                      Amount deducted-5K
                      My icici account no[protected]
                      Timing of transaction- 02:36 PM on 16/04/2019
                      Apr 26, 2019
                      Complaint marked as Resolved 
                      Received cash
                      HDFC Bank customer support has been notified about the posted complaint.
                      Apr 16, 2019
                      Updated by Sandip Saha
                      Added failed transaction details

                      Apr 16, 2019
                      Updated by Sandip Saha
                      Any update???? Still not money credited
                      Apr 16, 2019
                      Updated by Sandip Saha
                      And why people working inside atm did not inform me??? no idea why hdfc don't think people money security.
                      Apr 17, 2019
                      Updated by Sandip Saha
                      Still money not credited i am in emergency and need my money back pls help me
                      Verified Support
                      Apr 17, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      With reference to your complaint regarding a debit placed on your ICICI Bank account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Apr 17, 2019
                      Updated by Sandip Saha
                      Why my claim won't work ? Why ur atm have no facility of power backup? Why people are working in atm not put board outsite work in progress? Don't u people think security of people money? It should be credited automatically as transaction was failed. I am very upsate with it service.
                      Apr 17, 2019
                      Updated by Sandip Saha
                      However I have raised complaint to icici bank for claiming from u and please maintain some ethics in atm, don't allow person in atm while people withdrawing money and if work in progress put atm shutdown.
                      Apr 18, 2019
                      Updated by Sandip Saha
                      And I am sure the ATM had power issue on which the people were working without signboard outside. And they never informed me and shutdown the power.
                      Apr 20, 2019
                      Updated by Sandip Saha
                      Still not received money, m
                      Apr 25, 2019
                      Updated by Sandip Saha
                      Still not received money don't know why am I suffering for my own money, please check it or i have to raise police case against hdfc branch atm.
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                        D
                        Dskrishna
                        from Kadapa, Andhra Pradesh
                        Apr 16, 2019
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                        Address: 39/431-6-3, YSR, Andhra Pradesh, 516001

                        Hi,

                        HDFC bank system did unauthorized transactions for the month of FEB, MARCH, APRIL to APSPDCL e-bill automatically. it deducted my amount of 842+1051+793 for the payment o[censored]nkwon E-bill account. I request you please help me in this case and refund the amount from HDFC bank.

                        My account is in Bangalore COX Town branch.

                        Br,
                        Krishna Donepudi.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          shankp
                          from Mumbai, Maharashtra
                          Apr 16, 2019
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          I had salary account in hdfc bank, after i left my job due to no salary credit for 3 months, my account turn to be normal saving account. And bank started to levy penalty for non maintenance of minimum balance and deducted my money.
                          But even after reaching zero balance in my account bank keeps on levying penalty and as of today my account shows negative balance (-10k).

                          But as per rbi guidlines.
                          Rbi/2014-15/308 dbr. Dir. Bc. No.47/13.03.00/2014-15
                          Annux - vi
                          Any bank can not levy penalty charges if balance reach zero as per rbi.

                          Now i want to close my account but still bank officials says to pay penalty
                          Before closing account otherwise penalty keeps on going
                          May 21, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 18, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                          -Manoj
                          HDFC Bank Customer Assistance
                          My two wheeler loan no. 38030479, please provide loan statement. immediately.
                          my mail id- ritesh.[protected]@rediffmail.com.
                          I tried to withdrawal an amount of 2000 from IDBI ATM, . LOCATED AT SEC-10 A, GURUGRAM bt the transaction got declined and the amount got deducted from my bank account.
                          I have not received my current account debit card my account is
                          Credit Card Settlement
                          please call me [protected]

                          Please define my amount my Reg. Mobile number is destroyed,
                          I am calling another number to HDFC customer care, then input card number..!
                          No, any Reply... please help me
                          Its been more than week but still no action on my complain,
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                            H
                            Hotel Chandigarh Residency
                            from Chandigarh, Chandigarh
                            Apr 16, 2019
                            Resolved
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                            Resolved

                            Address: Chandigarh, Punjab, 160022

                            We are getting rental for an edc machine tid[protected] which is not installed with us. When we complained to the bank, they are giving us a monotonous reply that its installed with us and we need to check our premises.

                            When we asked for transaction/ service history to prove that machine is installed with us, they are not able to provide the same. We want refund of the entire wrongly charged rental along with service charge, service tax/ gst and interest.

                            I have looped in the managing director (Hdfc bank) also in my mails, but to my surprise there is no response from his team also.

                            Hdfc bank has got really pathetic and insensitive over the years.
                            May 20, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 18, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Hi,
                            I'm Smrithi and I had submitted my application for credit card and I have a rejection status, trying to call the customer care for the reason but not helpful. Kindly help in. And let me know after how many days I can reapply for credit card

                            thanks & regards,
                            Smrithi
                            Send my two wheeler loan status
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                              N
                              narendrababudbp1989
                              from Bengaluru, Karnataka
                              Apr 16, 2019
                              Resolved
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                              Resolved

                              Address: 560068

                              I just want to understand whats the problem with your bank.. With the said reference to the application for credit card status showing declined. I have not applied my own but ur representatives called me and asked for card, so that i provided all the requirements what they asked that too 2 times ur executive came to me to collect documents (One is asusual and second time after the decline of the card) see i have very good cibil score and 100% on time payments related to all my existing card.. And i have offers from other bank cards.. But hdfc seems customers are fools by their irresponsible agenda, in ur website i am at least unable to go for customer care to speak up whats the issue! Monopoly is not good for instance..

                              Expecting some reply, if you approve the card or that left to you guys but give me a valid reason upon that i have to decide in future whether to use ur services or not..

                              Card application reference no. 19d[protected]s2
                              May 17, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 16, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We wish to inform you that the application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dear sir i want to setel my consumer durable loan
                              please cal me on [protected]
                              I have send applications to the bank for applying debit card about 1 week or more but I didn't receive neither I got message from blue dart or HDFC Bank .when will my debit card will come???
                              Excess Rate of Interest Charged
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                                A
                                ajin ponipas
                                from Sivagiri, Tamil Nadu
                                Apr 16, 2019
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                                Address: 23/ 56 B1 Ashlin Illam, Near Govt Dist Head Hospital, Panavilai, Thuckalay, Kanyakumari, Tamil Nadu, 629175

                                Cancellation of one assist membership
                                I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1515 without my concern on date 11/04/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                Oneassist relationship number : 4142696
                                Name : ajin p
                                Mobile no. : [protected]
                                Credit card number ending : 1515
                                HDFC Bank customer support has been notified about the posted complaint.
                                We send 2 consignment against awb no J[protected] and J991Z156733 but yet its not been delivere...and yet its showing out of delivery...
                                Dear Ajin,

                                Greetings from OneAssist!!!

                                We are sorry to see you go.

                                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                                We appreciate your patience in the interim.

                                Regards

                                Team OneAssist
                                Hlo sir,

                                I Am Rohit Sekhar deo.I was working with Exl services from 13/02/2018 to 15/07/2018.Now, I urgently want my salary payslip of last 4 months that is from April to July.
                                I want my salary payslip ASAP. kindly, provide me the salary slip.its very urgent...

                                Thank you,
                                Rohit Sekhar deo
                                Employee id-124266
                                Exl services, Noida, Delhi.
                                My payzapp wallet is blocked from several days when ever i click on it says you have not done kyc yet but i have completed kyc several days ago. i cann't able to use my wallet. i have contacted the customer care but they did nothing.so, please resolve my problem as soon as possible.
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                                  D
                                  Dskrishnak
                                  from Bengaluru, Karnataka
                                  Apr 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: 39/431-6-3, Omshanti nagar, kadapa, YSR, Andhra Pradesh, 516001

                                  Hi,

                                  This is regarding fraud transaction from hdfc bank to apspdcl online electricity bill payment. From the month of feb, march, april total 842+1051+793 amount has been deducted automatically by system with out my knowledge. I raised the same concern to hdfc support. They gave a weird answer like it is the mistake from my end. I asked for proof, but no response from them. I attached the screen shots of mail conversations as well. I escalated this issue top level management like managing director (Mail id i found in google, not sure it is valid mail id or not.), no response.

                                  Please help me in this case.

                                  Br,
                                  Krishna donepudi.
                                  May 23, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Apr 16, 2019
                                  Updated by Dskrishnak
                                  i Hold my account in Banglore COXTOWN brannch.
                                  Verified Support
                                  Apr 18, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                  -Nadia
                                  Customer Assistance.
                                  Hi.. this is durga .. i dint you my credit card on October 15 but this hdfc bank has told i have swipped amount of 15549.13 so we need proper mail for that .
                                  Iam c.ravindra.Applied for top up loan eight days back.All required docs submitted.Pl let me know the status.
                                  Dear Sir,

                                  I have to edit my email address. from last 1 year I followup to edit my email address but they are not able to update.

                                  my email address is [protected]@hitechradiators.com or [protected]@gmail.com

                                  Please look into the matter on urgent basis
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                                    I
                                    Iliyassk
                                    from Bengaluru, Karnataka
                                    Apr 15, 2019
                                    Resolved
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                                    Resolved

                                    Address: Electronic city Phase 1, 560100
                                    Website: www.hdfcbank.com

                                    Hello sir,
                                    Myself iliyas ahamed shaik applied for credit card in hdfc bank electronic city phase 1. My telephonic verification, office verification, residence verification completed successfully still i didn't receive my credit card yet.
                                    Below i am sharing my details
                                    My details

                                    Ref id 19c[protected]s2

                                    Name: iliyas ahamed shaik

                                    Date of application applied: march 19 2019

                                    Hdfc executive: nagaraj

                                    Electronic city phase 1 bangalore.

                                    Application no: 19c[protected]s2

                                    Mobile no: [protected]

                                    Email id: [protected]@gmail.com

                                    Account no: [protected]

                                    Ifsc code: hdfc0003781

                                    Above are my provided are truth please help me to complete my credit card as soon as possible

                                    Thank you,
                                    Iliyas ahamed shaik
                                    Software engineer
                                    Eit services india private limited bengaluru, karnataka
                                    Electronic city phase 1
                                    Hp avenue
                                    Konapana agarahara
                                    May 27, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 17, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments and in order to enable us further review your application, we request you to provide us with mailing address proof to [protected]@hdfcbank.com to enable us to assist you in this regard.

                                    -Zubin
                                    HDFC Bank Customer Assistance
                                    Apr 19, 2019
                                    Updated by Iliyassk
                                    I dropped a mail from the [protected]@gmail.com
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                                      S
                                      Swati9891
                                      from Bengaluru, Karnataka
                                      Apr 15, 2019
                                      Resolved
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                                      Resolved

                                      Address: 403, B Block, Navya Nulife, Sheelanagar, Visakhapatnam, Andhra Pradesh, 530012

                                      I had already paid my Airtel mobile bill amounting to 506 INR on 2nd of April. A revised bill by Airtel was sent of amount INR 571 was sent to me for which I intended to pay the differential amount in next month. However the entire amount of INR 571 was debited from my HDFC credit card via smart pay to Airtel on 15th April. However the end date of payment was till 21st April. No notification was sent to me before making the debit so that I can make the necessary changes. Now I am facing double payment issue. I raised a complaint to revert the INR 571 amount debited from my credit card. But yet it is unanswered by the customer care team of HDFC. I have simple question don't you cross check with the payee or the vendor before making the payment. If we don't notice the payments there may be multiple double payment in various customers' accounts.
                                      May 22, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 19, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We wish to clarify that smart pay payment will be debited as per the bill raised by the biller. Hence we request you to liaise with the biller for further assistance on the refund. Please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2BXhurn

                                      -Manoj
                                      HDFC Bank Customer Assistance
                                      I had redeemed my points to buy a pendrive. The pendrive received was defective and i had raised a complaint but till now it is not sorted out.
                                      Please kindly help.
                                      Hi sir my name is BISHAWJIT from Bangalore my address is no4 green building Ankanna raddy layout I apply jumbo loan 6th off April .when I apply phone banker said I will receive my dd within 7 day but till now no update please help on this my humble request to you.
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