| Address: Mumbai City, Maharashtra |
I have hdfc bank account, and my customer id is 9837417.
I live in chennai, my account branch is at mumbai.
Off late for couple of years, i have been receiving unnecessary communications (Phone calls, emails & smss) from hdfc bank.
After unsubscribing myself from all the emails, the emails have been reduced.
After telling the persons (Too many people) who calls me for various reasons, that i dont want to recieve calls, the calls are reduced too. I told them not to call at least 20 times.
Now i am recieving too many seemingly loose sms for last few months. I made call to telebanking on 28th march 2019, and made a complaint about all these communications. They promised me that i wont receive any communications unless its critical or very important. Complaint number is: chnc[protected]. But mean while within 1 week i kept receiving promotional smss again and again. I recieved atleast 4-5 promotional messages, and it doesn't seem stopping.
(1. Pre approved car loan. 2&3. New credit card. 4. Other new offers). They are annoying, harassing, and dont seem like genuine message. To me they look like a social engineering attempt. Stop communicating to me unless it is critical.
Thanks
May 6, 2019
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2019
HDFC Bank Customer Care's response Dear Customer,
Kindly write to [protected]@hdfcbank.com mentioning the caller details along with your contact number on which the calls/SMS are received, to enable us to check.
-Zubin
HDFC Bank Customer Assistance