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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32919
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HDFC Bank reviews & complaints page 740

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D
Deepak Singh
from Mumbai, Maharashtra
Apr 5, 2019
Resolved
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Address: Thane, Maharashtra, 421301

Customer id : 55875417

Complaint points:
1) repeated promotional calls despite having dnd.
2) after getting troubled by bank, i kept credit card payment on hold till the harassment on the name of promotional calls is stopped.
3) instead of resolving the issue, bank ignored repeated request, delayed the issue and put penalty instead for rs 5000 for the payment of just 33000.00 rs.
4) found simply non cooperation from bank to address issue. Reached kalyan khadakpada branch, nodal officer, grievance cell, customer care, credit card department but no help.
5) bank has further blocked more than rs 66000.00 from my account and lapsed 8680 credit card redemption points.
6) exercising legal option is the only option left.
May 16, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

We invite your attention to our Card Usage Guide where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of any further payment towards your card account, the Bank had placed a lien on your savings account towards your credit card dues. In the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. Specific to promotional calls, please share the numbers from which the calls were received to assist further.

-Zubin
HDFC Bank Customer Assistance
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    N
    Niket Rambhia
    from Pune, Maharashtra
    Apr 5, 2019
    Resolved
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    Address: Mumbai City, Maharashtra, 400019

    I have been receiving a call from "[protected]" where in the lady on other side provides me all details of my bank account and tells me that she is calling from hdfc bank customer care.
    She asked me to download the hdfc bank app for which i was supposed to give her a 4 digit number that was going to be received from the bank server on my cell phone.
    I clearly defied her that she wasn't from bank and that she was a fraud but she denied it.
    I am writing to kindly check if the same is being seeked from your bank executives cos if not these scamsters seem to have a lot of data of hdfc clients.
    Kindly take necessary action and let me know the outcome.

    Regards,
    Niket
    May 7, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 05, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your complete concern, account/customer Id, caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Anay
    HDFC Bank Customer Assistance
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      C
      CHENNAI 18PLUS
      from Kayankulam, Kerala
      Apr 5, 2019
      Resolved
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      Resolved

      Address: 8/7 Boodha Perumal kovil St, Mount road, Chennai, Tamil Nadu, 600002

      Hi all
      I am prabakaran and i made settlement on last october 2018. They promise me that they will issue noc by january month but unfortunately i am unable to collect it. While i checking my cibil score it shows that my cards was still in default and due to this my cibil was affected. Kindly issue noc and also remove my name from cibil.
      Card number [protected]
      Mobile number [protected]
      Contact me on [protected]
      May 6, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 05, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We request you to refer to the below link and write to us on the queries to enable us assist you. https://bit.ly/1N8rih8

      -Zubin
      HDFC Bank Customer Assistance
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        J
        justinemathew
        from Ernakulam, Kerala
        Apr 5, 2019
        Resolved
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        Address: 682021

        I am using hdfc credit card and was having a reward point balance of 11243 which i redeemed as cash for rs. 2249/- which got credited against my account on 22nd mrch and my payment due date was 29th of march. While making payments, i could see that in my net banking account, there was a description like 'total unbilled credits (Credit transactions after last statement, including payments)' and the amount was showing as 2249/- and thus since it is reflecting the redemption of reward points as payment after my last bill, i paid only the remaining balance of my last statement.

        Now here comes the bad face of the hdfc card team. They charged me rs.600/- as late fee and other financial charges and the funny thing is that still my net banking account shows the 'total unbilled credits (Credit transactions after last statement, including payments) as having more amount than the actual bill in the last week.

        So in this case, what sort of actions needed from my side, like their net banking website itself showing as i paid more than the last generated bill and still hdfc credit card is charging late fee and financial charges. Please help me.
        +1 photos
        May 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 05, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We're sorry to hear that. Please share your Card No., details of the charges, registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Anay
        HDFC Bank Customer Assistance
        I apply for credit card and all process is finished and finally my application is declined without no reason .stupid credit card team .except credit card team all other teams working properly in hdfc .Are you process the application or not.
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          M
          Mansi.Sadhwani
          Apr 5, 2019
          Resolved
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          Resolved

          Hi

          My credit card expired in last december. They came for delivery of new card in my old company. I told them its not possible for me to come there to pick my card and they should deliver the card to my house. After a few days i was told the deliver failed again, though i have received new cards multiple times at home this time however i have been told that they are unable to locate my house address. Which is pretty surprising since they have been successful in past. And finally when i told them to close my card i was told to come to branch for the same. This is ridiculous. Either deliver my card or close it. Please note i[censored] apply any charges i will not be responsible.
          May 6, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 05, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to inform that the credit card can be dispatched only to the registered mailing address. We note that the returned card has been destroyed due to security reason. We request you to send a duly signed letter requesting to reissue the credit card along with the correct mailing address to reissue the credit card. Our mailing address mentioned below HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

          -Zubin
          HDFC Bank Customer Assistance
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            S
            Sudha Raikar
            from Mumbai, Maharashtra
            Apr 5, 2019
            Resolved
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            Address: Mumbai City, Maharashtra, 400093

            I have been an hdfc customer right from my childhood since 2011 that was the first card my dad had given me. From so many years i had never faced a problem with hdfc until 2018 after a transaction was done in july 2018. Since i couldn't pay the amount that very month they started charging interest finally after asking them for settlement. We agreed to a settlement amount of 4000 but they did not inform me till when is the validity after paying the settlement they told me that was used to clear the outstanding amount and settlement was not done again i started getting calls from the collection department regarding the balance amount i was frustrated during this phase.. I wrote to the grievance department their employees did not even call for 2 months.. The amount went back up to the same with added interest.. They said that i should clear the amount because it's a very small amount.. Now the only amount i have to pay off is the interest amount which is 8000 double of my spent amount. This is a complete loot done by the bank. When i asked if it is a small amount then why can't they waive off the interest they said that is not in their hands.. They are constantly torturing me the pay the amount and telling me if i don't they will keep charging me interest but why do i pay when the amount was due for settlement and because of their lack of communication they could not inform me there was a time limit and they gave me an employee number for resolving the matter after 2 months who was rajesh c who kept cutting my calls. I am very hurt with this rude behavior. And expect them to think even the customer point of view.
            May 6, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 05, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We're sorry to hear that. Please share your Card No., details of the charges, registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            -Zubin
            HDFC Bank Customer Assistance
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              J
              Jai32700
              Apr 5, 2019
              Resolved
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              Resolved

              Address: 560016

              I am getting rtn charges on my account where in i am paying my loan on time. This is fraud and the bank needs to pay back. My account number is [protected]. They are not supposed to charge anything from user without prior approval. Having balance in account does not mean that the bank can take it when ever they feel like.

              I would suggest not to go with this bank anymore
              May 11, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We have checked our records and confirm that the charge of Rs. 200.00 levied to your account on pertains to charges on loan EMI return. Please note that EMI return is charged at Rs 200/- ( inclusive of taxes )per instance. Kindly refer our website: www.hdfcbank.com for the schedule of fees and charges applicable.

              -Nadia
              HDFC Bank Customer Assistance
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                S
                Shivangi27
                Apr 5, 2019
                Resolved
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                Resolved

                This is in reference to the transaction made into my account without intimating me by hdfc bank.

                An amount of rs 914.50 has been debited on from my account, mentioning about 'depository charges depository charges dec on savings account.

                I am aghast to see this has happened second time despite of me being told told that it would be absolutely free for 15 transactions. This is clear exploitation of customers.
                May 6, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 05, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                I understand the inconvenience. Please write to [protected]@hdfcbank.com with your Account No. registered contact info & query. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Manoj
                HDFC Bank Customer Assistance
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                  R
                  Rohitmanish
                  from Mumbai, Maharashtra
                  Apr 4, 2019
                  Resolved
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                  Resolved

                  My brother in law has taken a personal loan from hdfc which he is not able to pay due to job loss. Now recovery ajent calls me n again n again call me to make her talk to my bro in law. I use to say to call her directly bcz i am not the borrower or guarantor or anything but she shouts and say i will call in your office your brothers and friends n your family members which she did. This leads to my reputation loss n my family members are under fear of job loss. Can she do this to me for a loan which not taken by me? I dont live even in same city where borrower live.
                  May 9, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 06, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your Loan Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    V
                    Vicky Mankotia
                    Apr 4, 2019
                    Resolved
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                    Resolved

                    Address: HDFC BANK LTD., PATHANKOT-MANALI MAIN R OAD, JASSUR TEHSIL, NURPUR KANGRA HIMACHAL PRADESH, Kangra, Himachal Pradesh, 176201

                    Respected sir,
                    I beg to say that myself is rohit singh s/o pawan singh vill. Kuttan tehshil nurpur distt. Kangra (H. P). I have an account number [protected] in your bank branch at jassur. Please note the ref. No. N[protected] and date 25/03/2019 is wrong transation from my account.
                    1) wrong account number [protected]
                    2) correct account number [protected] name harbilas
                    Please note that it should be verified by your team as soon as possible from your side. I hope you will help about this.
                    I shall be thankfull to you for this kindness
                    Your faithfully
                    Name rohit singh
                    +1 photos
                    Apr 5, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Apr 04, 2019
                    Updated by Vicky Mankotia
                    i want to refund my amount or transfer to correct account number this amount
                    Verified Support
                    Apr 09, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have raised your request with the beneficiary bank for getting a reversal of funds from the concerned customer's account based on the NEFT transaction which was initiated from your end. Please be informed that HDFC Bank is not in a position to validate a Non-HDFC Bank Account number while a NEFT transaction is done. The credit is affected based solely on the beneficiary account number information and the beneficiary name particulars are not used. This is also mentioned under the "Note" section on the Third Party Funds Transfer - NEFT page within NetBanking. As a special case, we have checked with the beneficiary bank and are given to understand that they have brought the issue to the notice of the concerned beneficiary. They are awaiting consent and closure of formalities from their concerned beneficiary. Given the dependency on the other bank, we are not in a position to confirm a timeline for resolution. Nevertheless please be rest assured we would be giving this the utmost attention till resolution.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      A
                      Arun Mʂ
                      from Thiruvananthapuram, Kerala
                      Apr 4, 2019
                      Resolved
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                      Resolved

                      Good day. I'm arun. I have applied for credit card through net banking.
                      Application no : [protected]vy,
                      Yesterday address verification is completed but i can't track the application status.
                      When tracked through hdfc credit card application tracker, i'm getting status not found error.

                      Please share my cc application no and current status??
                      May 7, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 05, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the below link. https://bit.ly/1GMQt4j

                      -Manoj
                      HDFC Bank Customer Assistance
                      Apr 05, 2019
                      Updated by Arun Mʂ
                      I tried again with your link, I'm getting the same problem. please share my application Ref no

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                        D
                        Disha.raja
                        Apr 4, 2019
                        Resolved
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                        Resolved

                        Address: m g rd,dahanukarwadi,kandivali west, Mumbai City, Maharashtra, 400067

                        Dear Sir/Madam,

                        I Dhiraj p Raja have done 2 transactions of ₹ 171979 dated 12 March from credit card no-[protected] which was cancelled by Religare health insurance and refunded back on 14 march 2019 Bank ARN-74056639074907386083679., same is not reflecting in my account. Other transaction was credit on 16 marchb2019 . Why only 1 transaction is reflected and not the other one.Can I know the reason for the same?.

                        And why I have to pay that in my bill cycle when it’s being credit by company?

                        If without my knowledge tomorrow you debit it or for the same if financial charges are charged I will take legal action against cc company.

                        For your reference I am sending you screenshots and same is to be updated ASAP.

                        Stop harassing customers.

                        Regards
                        Dhiraj Raja
                        Disha Raja
                        [protected]/[protected]
                        +2 photos
                        May 7, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 05, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to share scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link https://bit.ly/2FpUNeY.

                        -Zubin
                        Customer Assistance.
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                          PrashantJhas
                          from Ahmedabad, Gujarat
                          Apr 4, 2019
                          Resolved
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                          Resolved

                          otp not getting

                          Address: Gandhinagar, Gujarat, 382009

                          I am facing problem since 3 month about to not getting otp. Nowadays i am not getting any of the otp from hdfc debit and credit card department.

                          If we missed our card payment their guys are harassing us to make the payment soon as possible.in the case of otp, what i need to do ha? I have visited the branch but they have no idea about it?

                          If i want to login to my net banking your otp is not coming, if i want...
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                          R
                          Rajani chauhan
                          Apr 4, 2019
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                          Address: 202 navshree prathmesh tower sai krupa complex kashi gaon mira road east, Mumbai City, Maharashtra

                          Dear sir/ madam

                          my self Rajani Rana working for HBL GLOBAL PVT LTD, MUMBAI. Location Andheri from 2017 to 2018 i have not receive my P.F amount till date and also i dont know the details of P F so pls clear my P.F amount as soon as possible my Employee code NO. R30410 pls do the need ful
                          with thanks
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                            H
                            hotelcomfort
                            from Surat, Gujarat
                            Apr 4, 2019
                            Resolved
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                            Resolved

                            hdfc credit card machine not working properly

                            Address: HOTEL COMFORT DELHI GATE SURAT, 395003

                            Dear sir,

                            we hardly request to you please replace the new card machine

                            as soon as possible we are getting so many trouble every day

                            this machine is already is very old once again i request to

                            change this machine as possible thank you have a nice day

                            hotel comfort surat -mob-[protected]...
                            +1 photos
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                            T
                            Tushant Dhull
                            Apr 4, 2019
                            Resolved
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                            Resolved

                            Address: House No. D-137, Kalandri Gate, Karnal, Karnal, Haryana, 132001

                            Dear Sir,

                            Today in the morning at 9:28 am, I am doing online payment of my bus pass at the Haryana roadways e-payment site. My HDFC bank account no.[protected] having IFSC code HDFC0000171 is debited with Rs.4415.00 and I received the message for the same. But at the same time, the site showed me the message, “unable to process your request”. Till now i.e. at 6:00 pm, neither I received the payment back in my account nor the roadways site reflect the payment for my bus pass.

                            Kindly take the matter at priority and credit my account with the same amount.

                            Regards

                            Tushant Dhull
                            Ph : [protected]
                            +2 photos
                            May 10, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have responded to you via email on April 07, 2019 vide reference number[protected]. You may write back on the email in case of any further clarification or assistance.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Neha Yadav
                              from Jaipur, Rajasthan
                              Apr 4, 2019
                              Resolved
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                              Resolved

                              Hdfc savings account got deducted with rs 295, whi9ch i do not awar of.

                              29 dec 2018 isaqmc-oct-dec[protected]mir[protected] mir[protected] 29 dec 2018 295.00

                              29 dec 2018 isaqmc-oct-dec[protected] dec 2018 isaqmc-oct-dec[protected]mir[protected] mir[protected] 29 dec 2018 295.00

                              26 mar 2019 isaqmc-jan-mar[protected]mir[protected] mir[protected] 26 mar 2019 295.00
                              May 6, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                N
                                from Pune, Maharashtra
                                Apr 4, 2019
                                Resolved
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                                Resolved

                                Address: 131, SHOLINGUR HIGH ROAD, ARAKKONAM, VELLORE DISTRICT, 631001

                                Dear team

                                I was worked as so in arakkonam branch hdfc bank from 13/01/2014 to 13/01/2017, my employee id is 120222
                                I have resigned my job on 13/01/2017 but still not received my relieving letter/ experience letter
                                I need my relieving letter for my personal reasons,
                                Please help to get my relieving letter as soon as possible

                                Regards
                                Navas basha n
                                May 6, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 04, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                                -Zubin
                                HDFC Bank Customer Assistance
                                I kindlyrequest youto cancel the credit card for
                                the number [protected] and please send
                                acknowledgement of the cancellation.
                                Please note that all the dues have been
                                cleared as on latest bill generated on (Date)with
                                the amount of Rs.225/-(two hundred twenty-five)
                                PHONEPAY APP through.
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                                  profrakesh
                                  from Jabalpur, Madhya Pradesh
                                  Apr 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: BHOPAL

                                  1 - my saving acc no[protected] and atm card no [protected]
                                  2-atm withdrawal was done on 2 april 2019 of rs 3000/- but amount was not come out from atm (Patel nagar raisen rd bhopal sbi atm)
                                  3-at registered mobile no i got withdrawl msg of amount rs 3000/-
                                  4- till date amount is not reversed in my acc
                                  I request you to solve my problem
                                  May 6, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 05, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID: 1872790 and will revert to you in 7 working days.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    M
                                    Mohan Raaj
                                    from Chennai, Tamil Nadu
                                    Apr 4, 2019
                                    Resolved
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                                    Resolved

                                    Address: Tambaram, Chennai, Tamil Nadu, 600044

                                    Hello
                                    I am account holder in hdfc bank in last 5 years. I am not used debit card last two years not a single traction not to my debit card. Last year also same problem i raised and request to cancel my debit card but not cancelled why? I am not to contact to my branch because of no leave and also my one day deduct my salary so i can not contact my hdfc branch. Every yeear my debit card charged rs.885/- refund my amount am not used card. This for huge amount.

                                    I am called many time phone banking but not response. Your customer care person totally waste not solve my problem. So refund my amount rs.885. Otherwise am closed my hdfc account..
                                    My account number : [protected]
                                    My mobile number [protected]

                                    This for last way to refund my amount. Not refund am closed my hdfc bank account.
                                    May 6, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 05, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Jul 25, 2020
                                    Updated by Mohan Raaj
                                    DEAR SIR
                                    I AM USED HDFC BANK CREDIT CARD. LAST MONTH MY BILL AMOUNT NOT PAID IN DUE DATE BECAUSE OF COVID 19. THIS SITUATION BANK SIDE DEBITED INTEREST AND OTHER TAX CHARGES. SO PLEASE REFUND MY AMOUNT. GOVERNMENT INSTRUCTIONS IS NOT ANY CHARGE TO MEMBERS BUT YOU DEDUCT MY AMOUNT. SO PLEASE REFUND MY AMOUNT AT THE EARLIEST.
                                    MY CREDIT CARD NO IS : [protected]
                                    Name : MOHANRAJ P
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