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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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V
vasant bamhane
from Mumbai, Maharashtra
Apr 14, 2019
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Cancellation of one assist membership
I am a hdfc bank account holder. The bank has auto debited rs. 1899/- from my debit card xx6409without my concern on date:12.042019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 187749
Name :- vasant sadashiv bamhane
Mobile no. :- [protected]
Debit card number ending :- 6408
HDFC Bank customer support has been notified about the posted complaint.
Dear Vasant,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
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    S
    swamy aavula
    from Delhi, Delhi
    Apr 14, 2019
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    Address: Hyderabad, Andhra Pradesh

    I am a hdfc bank credit holder. Tha bank has auto debited rs.1899/- from my credit card ending with 3626 without my concern on 11th april 2019. I am not interested about this service. And don't want this membership any more. So cancel the membership and refund the amount 1899/- immediately

    One assist membership
    Avula swamy
    Ph no [protected]
    Credit card ending with 3626
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    Greetings from OneAssist!!!

    We regret any inconvenience caused to you.

    We are unable to locate your account as we are unable to view your mobile number. Request you to share your customer ID along with the issue details by emailing us at [protected]@oneassist.in.

    Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

    Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

    Looking forward to hear from you.

    Regards

    Team OneAssist
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      N
      Naman.j
      from Noida, Uttar Pradesh
      Apr 14, 2019
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

      I got a call from hdfc bank stating that you are eligible for some money back credit card and this card is pre-approved for you. So, i just provided them with all the documents and done with all the verifications required and even after all the verifications i was being told that my card will be dispatched in next 2-3 days but as i have checked through the link provided by hdfc bank to track credit card application status it’s showing application decline and no reason is provided there for cancelling the application. I would suggest never apply for hdfc credit cards they are simply fooling people and wasting time nothing else...

      Naman jaiswal
      May 18, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, card no, and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      Verified Support
      Apr 14, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, card application no, and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
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        N
        Nikithshetty10
        from Bengaluru, Karnataka
        Apr 13, 2019
        Resolved
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        Resolved

        Hi,

        Today a short while ago, my hdfc account got deducted by rupees 1547 but it has not been deposited into receipients account. Please investigate this. After getting otp, transaction stopped instantly but amount got deducted by my hdfc bank account.
        With hope,
        Nikith s shetty.

        My email adress :[protected]@gmail.com
        Phone number:[protected]
        May 19, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 16, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        As of today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Cardholder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit or email us at [protected]@hdfcbank.com, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Cardholder Dispute form :https://bit.ly/2F84OME Should you be requiring any further information/clarifications on this matter please feel free to write to us. duplicate ticket : 5147707.

        -Zubin
        Customer Assistance.
        Today is the 10th day and still the money has not been credited into my account.Please provide an update on this.
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          S
          sunny8597
          from Yamunanagar, Haryana
          Apr 13, 2019
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          Address: Sonipat, Haryana, 131001

          I have been duped by the hdfc life agent. I have been told for mutual fund to be done for 1 year only but he has misselled me a policy of hdfc life for the term of 10 years in name of mutual fund.
          The agent name is kishan and rakhi working in hdfc bank of sector -14 branch, sonipat-131001, haryana.
          A strict action should be taken against them so that they don't ever dupe any other customer.
          HDFC Life customer support has been notified about the posted complaint.
          Jun 11, 2019
          Updated by sunny8597
          No action has been taken against the agent till the time.
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            A
            ashwin 123
            from Chennai, Tamil Nadu
            Apr 13, 2019
            Resolved
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            Resolved

            Address: NO.37 CAR STREET FIRST FLOOR, TRIPLICANE, CHENNAI*600005, 600005

            My credit limit 27000 and they put 42000 i iwant settlement by 27000 can i pay six month sir please take this action as quick as possible and some collection agent scolding very badly and also iam suffer from fever also and my credit card number [protected] please take this acion quicky and visit branch also from this query but they not responsible for this query
            May 21, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 15, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We confirm that we had already responded to your e-mail on March 27, 2019. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

            -Zubin
            HDFC Bank Customer Assistance
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              I
              irohitjain
              from Delhi, Delhi
              Apr 13, 2019
              Resolved
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              Resolved

              I have been charged rs.531 on 9th april 2019 against march 2019 for non-maintenance of average minimum balance.

              I want to bring to your notice that few unauthorised transactions took place through my account a week before closure of march 2019 and hence, the bankers advised me to make no transaction from my account until the matter gets resolved.

              Please look into this matter.
              May 15, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 13, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, account number/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Bejoy
              HDFC Bank Customer Assistance
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                K
                kanyaka
                from Kolkata, West Bengal
                Apr 13, 2019
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                Address: Kolkata, West Bengal

                Hi hdfc team,

                I am customer of hdfc bank and from last 3 yr i am using hdfc bank salary account.
                I am very upset about hdfc bank credit card service. I see that from last three month (Jan, feb and march 19) there are multiple charges are applicable on given statement. Hdfc people given credit card unnecessary and they committed to provide good service so i choose hdfc credit card and they convinced that they dont have any hidden charges but i see there are multiple entry which are inaccurate they charged wrongly. I dont know the charges which are levied like offus emi. And every month the money is getting deducted. And i am paying for some wrong charges.
                I need my money revert back in my account other wise i am escalate this matter to rbi and consumer forum.
                HDFC Bank customer support has been notified about the posted complaint.
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                  G
                  Gauravparmar432
                  from Delhi, Delhi
                  Apr 13, 2019
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                  Address: 22/11 4th floor old rajinder nagar- 110060, New Delhi, Delhi, 110060

                  Dear hdfc team,
                  I want to complain for a wrong transaction from my credit card on 09/04/2019 which i have not made nor i use any paytm service from my credit card but the customer care is saying that a transaction is done through paytm e-commerce. I have already submitted the dispute charge form to nearest hdfc bank branch and i have sent a mail also on cc. [protected]@hdfcbank.com so please co-operrate with me. Thank you
                  HDFC Bank customer support has been notified about the posted complaint.
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                    V
                    Vishal Umavane
                    from Mumbai, Maharashtra
                    Apr 12, 2019
                    Resolved
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                    Resolved

                    Address: Thane, Maharashtra, 421306

                    I purchased an electronic appliance from a store with my hdfc bank credit card on emi. I was assured of getting 5.6% cash back within 90 days from the date of transaction (12th august, 2019). I still haven't received any cash back after 240 days on records.

                    Date of purchase :[protected]
                    Batch num : 000738
                    Txn id : [protected]
                    Appr code : 021306
                    May 18, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to provide us with the complete transaction details along with copy of charge slip to [protected]@hdfcbank.com to enable us to assist you.

                    -Zubin
                    HDFC Bank Customer Assistance
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                      A
                      Ankur Hira
                      from Guwahati, Assam
                      Apr 12, 2019
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                      Sir/madam
                      I want to cancell hdfc life super income plan (Policy no.[protected] as this policy is issued without my proper permission. I discussed about this policy with my hdfc credit card branch agents on behaf of their own interest but never permit to issue it. But they blocked rs 31350 on my credit card. So, i feel need to close/deactivate/stop this policy as soon as possible. Thanks.

                      With regards
                      Ankur hira
                      HDFC Life customer support has been notified about the posted complaint.
                      I am Amit Purkait, I was and agent in HDFC life Insurance agency code 00707821. I do not got NOC from them..Plz look upon the matter.
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                        A
                        abhilash singothu
                        from Mumbai, Maharashtra
                        Apr 12, 2019
                        Resolved
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                        Resolved

                        unknown message regarding amount

                        Address: Iob central branch, Anna salai, Chennai, Tamil Nadu, 600002

                        ACH Debit mandate registered for Rs. 20000 /- in A/c No.XXXXXXXXXXX3 for ASHISH SECURITIES PVT LTD with UMRN No.HDFC[protected]XXXX257.
                        This message i got but i didnt do any transaction i just apply personal loan in icici bank . But i am afraid of getting this message please solve this issue i dnt know why this message get it...
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                        D
                        dhanarajv
                        from Mumbai, Maharashtra
                        Apr 12, 2019
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                        Address: CPONEASSIS

                        I have not opted for any services.

                        Sum of 1899 rs deducted to cponeassis on[protected]:35:21

                        That time i was in my office attending a meeting. I did not even receive any otp message or any notification.

                        How did they cut the amount in my account with out my permission.

                        Please help me to get back my money.

                        Please contact me for further details.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          A
                          Arprak
                          from Mumbai, Maharashtra
                          Apr 12, 2019
                          Resolved
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                          Resolved

                          Address: H.N.678...near mother dairy overbridge, 110092

                          Sir.. I am akash verm. I visit to hdfc uttam nagar west branch. An employee chandrakant singh who misbehaving with me since last 10days and totally misguide me. Use abusive words. He doesn't work for customer and busy on phone all the time... Sir when i ask to chandrakant for loan procedures then he misguide me and said come tomorrow and busy on phone... Once i came tomorrow then he ask customer id and laugh to see my balance but not say procedure..
                          May 15, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 14, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please share your Account No./Card No. with registered contact info, complete address of the branch that you visited & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Shaista 1123
                            from Rajpipla, Gujarat
                            Apr 12, 2019
                            Resolved
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                            Resolved

                            I'm here to complaint about the collection department of hdfc. We were the valueable customers of these banks since 10 years, since last two months we were not able to pay credit card bill on time due to some financial problems but we managed to do one month's payment but still there was another payment pending because i was hospitalised for my delivery and it was done by c section so i was unable able to go out for some arrangements for the bill payments but this department people didn't cared about anything and they started abusing and threatened me of coming to my place and will do whatever they want to do for their recovery. I asked for one more day to pay my due but they are not listening and calling again n again. And now i'm so much frustrated that seriously i'm going to commit suicide because this people have created disputes between me and my husband and he has literally sent me divorce papers. If i commit suicide then it will be just because of these hdfc collection department people.

                            Thank you.
                            May 14, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 12, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please share your Card No. with registered contact info, the caller details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              biresh de
                              from Kolkata, West Bengal
                              Apr 12, 2019
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                              Hdfc bank consumerloan account no. [protected]

                              The above mentioned loan had its first emi on 5.3.2019 which was deducted on such date and so was the second emi on 5.4.2019.
                              Today (12.04.2019) rs. 206.50 was deducted thrice (Total rs.619.50) which are written as mandate charges for what reason is not clear as the two emis was debited from my account on the due date.

                              It seems it is a mistake from your part which please reverse at the earliest.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                meet8782
                                from Hodal, Haryana
                                Apr 12, 2019
                                Resolved
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                                Resolved

                                Address: Fatehabad, Haryana, 125120

                                I have operating various current accounts bearing no’s: [protected], [protected] and [protected] in (Hdfc 0001485) branch tohana distt. Fatehabad state haryana. I chose hdfc bank for my financial transactions keeping in view the bank’s reputation and customer care while opening the accounts i was promised that no charges will be levied on me for any kind of transaction under these accounts. But to our surprise and dismay, charges have been levied on various transactions, there a promise broken, which i never expected from such a reputed bank like yours.in this context i would like to request you kindly adhere to your pledge with me and remit the amount deducted on the following transaction back to respective accounts, or i will be compelled to think otherwise and close my accounts forthwith.
                                The details of transactions are :-
                                Current account date amount ref. No.
                                [protected] 04 dec. 2018 14004.90
                                [protected] 04 dec. 2018 122.90
                                [protected] 02 apr. 2019 3000.00
                                [protected] 03 apr. 2019 270.00 ncb[protected]
                                [protected] 03 apr. 2019 270.00 ncb[protected]
                                [protected] 31 mar. 2019 165.00

                                Sincerely yours,

                                Jagmeet singh
                                [protected]
                                May 19, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                -Nadia
                                Customer Assistance.
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                                  dss_anand
                                  from Delhi, Delhi
                                  Apr 12, 2019
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                                  I have bought Nikon DSL camera D 5600 for rs 46000 at no cost EMI from AMAZON . I opted for no cost EMI option which HDFC Bank was also offering on debit and Credit cards . It said that the interest shall be charged at 13% but will be discounted by the bank . But it has not been done so far . I have paid two installments.
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                                    Bright Horizon Travels
                                    from Srinagar, Jammu and Kashmir
                                    Apr 12, 2019
                                    Resolved
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                                    Resolved

                                    Address: Khyam Chowk, Srinagar, Srinagar, Jammu and Kashmir, 190001

                                    I was given surprise when i opened my bank account details via net banking. I saw 1770 inr deducted forinter-brn cash chg incl st & ec and 1083 inr deducted for atq charges and 472 per month edc rental. This is disgusting. I have a bank account with jk bank, sbi, punjab national. I have never any issue with them in regards.

                                    Hdfc is just upto money not up to customer satisfaction. I am so frustrated that i am closing my current account with them.
                                    May 19, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 15, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We request you to visit below URL in order to know about the service charges on your account: https://bit.ly/2JAlz6o For further assistance you may write to us at [protected]@hdfcbank.com.

                                    -Nadia
                                    HDFC Bank Customer Assistance
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                                      shiva100
                                      Apr 12, 2019
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Hi

                                      I have settlement letter valid till july 2019 and i paid 1 installment and ready pay to remaining however my savings account has been put on hold impacting other ecs without intimation

                                      The reason behind holding payment of settlement letter would be two things

                                      1) hdfc collection guys keep harrasing my neigbhours friends, office collegues indicating i am upscond without paying anything. However i am keep intact with hdfc guys and paid the first emi as well

                                      2) hdfc collection department promised there wont be any oustanding as the settlemet leet has been issued however i could see my card balance was increasing

                                      As i have premium banking with hdfc for more than 10 years and without intimation keeping the account hold will not be good from bank perspective. I am keep getting different numbers on whatspp asking for minimum due's when i have made settlemet letter. I am ready to close this in one installment and looking forward to have fair support on this one. When i try to call julie from hdfc collection manager she switched off her mobile
                                      Card number [protected]
                                      May 20, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Apr 12, 2019
                                      Updated by shiva100
                                      I have got a settlement letter of 2.22L and paid 1st installment and ready to pay remaining as i have validity till july 2019 but my acc has been put on Lein for 272000. Please check and update so that i can pay the balance as per the attachment . The lein on the acc has to be released as well

                                      Verified Support
                                      Apr 12, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Apr 16, 2019
                                      Updated by shiva100
                                      No response yet . i tried reaching collection agencies multiple times and they are disconnecting the call purposefully .One of the person says its their turn since they put my account on lein . This looks strange that Bangalore collection agency disconnects call when i am ready to pay . This looks they are taking revenge and HDF should warn this kind of behvaiours .I have HDFC, account for 11 years and all my family members have that and this kind of Behvaiour really puts HDFC down
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