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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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R
Rounak2017
from Sivagiri, Tamil Nadu
Feb 4, 2019
Resolved
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Address: Chennai, Tamil Nadu, 600089

I applied for a HDFC REGALIA FIRAT credit card in September 2018 and was informed by the HDFC bank executive that the HDFC that the card is a lifetime free credit card with no charges. But i have been charged a 1000 membership fee on that which is a fraud. I want Hdfc bank to revert the charges as I was promised that this HDFC REGALIA FIRST credit card ending in 6427 is a lifetime free credit card.
+1 photos
Mar 14, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and request you to write at us at [protected]@hdfcbank.com with your contact number and email id as maintained in the credit card account to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Zubin
HDFC Bank Customer Assistance
Feb 08, 2019
Updated by Rounak2017
I am unable to see the reference number with TTU
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    S
    Sandeepsss
    from Gurgaon, Haryana
    Feb 4, 2019
    Resolved
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    Resolved

    Address: Bangalore, Karnataka, 560001

    Please reverse the amount of rs 5044.39 to my hdfc credit card ending 6640.
    As this transaction is not made by me. This amount noticed me as i got massage from bank on 01/02/2019 that about the transaction on my credit card. Card is kept under my custody...
    I'm sending dully filled dispute form...

    Regards
    Sandeep kumar
    Card no [protected]
    +1 photos
    Mar 9, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 04, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have noted the concerns expressed by you regarding the transaction of Rs. 5, 044.39 at M/s. DIGITAL RIVER using your credit card ending 5849 dated February 01, 2019. We take this opportunity to inform you that the transactions are processed to the card account as and when the same is received from merchant/member bank. Accordingly, we had received authorization request for the above mentioned transaction on February 01, 2019, however, the said transaction is not billed to the credit card account. In absence of any transaction being processed to card account for 07 days by the Merchant/member bank, the authorization blocking the credit limit will be canceled automatically. We request you to revert once the transaction gets billed to your card account.

    -Zubin
    HDFC Bank Customer Assistance
    I am getting 3 calls every day from HDFC bank, i have already told them to not to call but still they are calling me for personal loan and credit card which is irritating and disturbing from my personal work.
    I have already activated DND services but still they are making calls from mobile numbers
    [protected] - my number
    I have purchased a phone using credit card in emi mode but the whole amount has been deducted at once, and not refunded yet,
    I have applied for loan in hdfc bank Chennai.After submitting all documents including cheque, bank officials asked for more documents which I am unable to give.I requested them to reject my loan approval and return my cheque.But thet have neither return the cheque nor rejected the loan.Please take proper action.My application number is 63645533.
    I trying to using my card and login with HDFC bank but every time they said. We are apologizies about this facility at this time ..even we all are day what hell are this ??
    Dear sir
    Cradit card mobile number not change 4 time request de diya hai but number change
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      V
      vineet30
      from Mumbai, Maharashtra
      Feb 4, 2019
      Resolved
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      I have a salary account with hdfc from last 5 years and they were continuously showing negative amount but last month they showed negative amount of rupees 7, 308.94/- and auto deducted the money when salary credited. When calling to customer care not getting any replies and they not even mentioned any email address on which i can complain. I do not know what to do and where to complain. I am fully frustrated with this behaviour of the bank and i want to close it now. But i don't know how i will get my hard earned money back from this fraud bank.
      Mar 7, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 04, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

      -Anay
      HDFC Bank Customer Assistance
      Feb 07, 2019
      Updated by vineet30
      I did the mail to the given address but no one is taking care to respond. and even the 306 rupees more deducted from the closing balance. I will mail to RBI today regarding this.
      Feb 13, 2019
      Updated by vineet30
      Reminder - 2

      I did the mail to the given address but no one is taking care to respond. and even the 306 rupees more deducted from the closing balance. I will mail to RBI today regarding this.
      I'm credit card holder in HDFC, i'm waiting for more 20 days for KYC update from your side(HDFC). Mobile num, name and email are same in both HDFC records and payzapp as well. when this issue will be resolved?
      I have update my mailing address with HDFC Bank for my HDFC credit card.This is request to please re-disptched my card to the updated address..

      Card ending -4500

      Thanks regards
      Vikas jha
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        I
        Isha20
        from Bithur, Uttar Pradesh
        Feb 4, 2019
        Resolved
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        Resolved

        Address: Palakkad, Kerala, 678508

        Dear sir,
        Please provide me statement of two wheeler loan, please find the below detail of last emi has been paid through idbi bank for your reference.

        Ach-hdfc bank ltd - [protected]

        I hope you will get attention on my issue on priority since i am planning to repay the balance loan amount once i am recieving my statement.

        Please do and revert at the earliest.

        Regards
        Rasheedali
        Mar 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 04, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete issue, loan account number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          N
          Nagaraju Mulkala
          from Hyderabad, Telangana
          Feb 4, 2019
          Resolved
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          Resolved

          Address: Hyderabad, Telangana, 5000062
          Website: www.hdfcbank.com

          I have done imps from hdfc bank to karnataka bank for my education loan closer bothe are my accounts only but the transaction status is processer down amount not transfered to beneficiary account to karnataka bank and not return the same account.
          That is my loan account they will calculate daily interest so i am charged by the bank
          Who will pay extra interest for the bank still no amount credited my account.
          +1 photos
          Mar 8, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 04, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We're sorry to hear that. Please share your Account No. with registered contact info, transaction details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            B
            Balvant gohil
            from Amli, Dadra and Nagar Haveli
            Feb 4, 2019
            Resolved
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            Resolved

            third party check return charges

            Address: Bharuch, Gujarat, 392011

            Sir my ac no is [protected] in you dahej branch. I diposit third party check 10000 rs but toreson insufficient balence check was return but my account cut 236 rs
            Hou i know third party bank balance
            My account has since long with your branch but this is wrong buy you so i close my salery account if do not solve my problem please support for this issue thanks...
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            K
            keshni gupta
            from Sangrur, Punjab
            Feb 3, 2019
            Resolved
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            Resolved

            Address: Bangalore, Karnataka

            I have salary account in hdfc bank opened in dec 2018. After my salary got credited for first month (Jan 2019). On checking the transaction history today (3rd feb) i am able to see that there has been an deduction of inr 1000 with the description saying "installment pay. Transfer from casa." i have not even applied for any such service and without my consideration the money has been debited.
            Mar 14, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 04, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We wish to state that the amount deducted pertains to installment for Recurring Deposit booked. Kindly contact Phone Banking incase of any further clarification or assistance.

            -Zubin
            HDFC Bank Customer Assistance
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              S
              Subir R Paul
              from Kolkata, West Bengal
              Feb 3, 2019
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              My savings account number is 50********9137. I have recently updated my mobile number to overseas number.
              I do not receive transaction OTP on my number. The transaction portal shows my mobile number to start with the digit "2" whereas it should start with "3". Mobile number has correctly been updated in bank records.
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                D
                dilipprasad
                from Mumbai, Maharashtra
                Feb 3, 2019
                Resolved
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                Resolved

                Address: Pune, Maharashtra, 410501

                I have salary account with hdfc bank. I have started sip in mutual funds. But due to some reason, i could not maintain sufficient balance on Jan 2019.
                I have been charged Rs 2950 on 21 Jan 2019 in the name of ach debit return charges of.
                For which I have not even received any intimation either through email, sms or call from the bank before deductions.

                I mailed to [protected]@hdfc.com on 22 Jan But did not get even an acknowledgment for my mail, Then visited Branch office to complain personally
                But they also did not help. They say I have to talk to customer care and after many efforts I could connect with customer care no But It did not allow me
                to talk with any customer care executive. So, finally writing you.

                So, request you to look into this matter on urgent basis and do the needful in getting my money back, as soon as possible.
                Feb 16, 2019
                Complaint marked as Resolved 
                I got a call from the bank and she said after deducting the GST, remaining amount will be returned to my account and within few days amount transferred to account.
                HDFC Bank customer support has been notified about the posted complaint.
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                  G
                  GOKUL CRUZE
                  from Aluva, Kerala
                  Feb 3, 2019
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600080

                  I have a salary account in hdfc bank opened on jan2019. The first month salary got credited on 1feb2019. On checking the transaction history on 3feb2019, i am able to see that theat there has been an deduction on 2feb with the description as "installment pay. Transfer from casa."

                  But i don`t remember authorizing any payments as such.

                  Please let me know the details of the above deduction in hdfc bank asap
                  Mar 21, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 03, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account/customer Id, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    A
                    Abhay777
                    from Noida, Uttar Pradesh
                    Feb 3, 2019
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110003

                    I have received a message from hdfc bank "your trx is debited to hdfc bank credit card for rs. 169.00 in mumbai at amazon1258399 on 03 feb at 00:51. This is not an authenticated trx as per rbi mandate effective 1 may 12." i also checked my account and its showing me outstanding payment of rs 169. I want my money back as its a fraud transaction. Please help me out
                    Mar 12, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 03, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your card number, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      Suresh Reddy V
                      from Bengaluru, Karnataka
                      Feb 3, 2019
                      Resolved
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                      Resolved

                      Enps opened but ckyc pending from hdfc.
                      But neither my savings branch nor hdfc securities taking responsibility.
                      Who can help me on ekyc for nps account. I got my pran already but i couldn't contribute any amount because my account is in freeze status because of ekyc pending from savings bank that is hdfc.
                      I already sent an email to anand. [protected]@hdfcbank.com

                      Which was given contact by call center but no response.

                      Kindly help me!!!
                      Apr 4, 2019
                      Complaint marked as Resolved 
                      HDFC Securities customer support has been notified about the posted complaint.
                      Feb 03, 2019
                      Updated by Suresh Reddy V
                      Please help me..
                      Verified Support
                      Mar 01, 2019
                      HDFC Securities Customer Care's response
                      Dear Customer

                      Greetings from HDFC Securities Ltd !!

                      Your concern pertaining to E-Nps account has been forwarded to HDFC Bank E-nps unit.
                      You are requested to write to Anand.[protected]@hdfcbank.com.

                      Regards
                      Customer Care
                      HDFC Securities Ltd
                      Verified Support
                      Mar 02, 2019
                      HDFC Securities Customer Care's response
                      Dear Customer

                      Greetings from HDFC Securities Ltd !!

                      We request to share your NPS PRAN Number to take this up with E-Nps unit at HDFC Bank.

                      Regards
                      Customer Care
                      HDFC Securities Ltd
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                        S
                        Suresh Reddy V
                        from Bengaluru, Karnataka
                        Feb 3, 2019
                        Resolved
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                        I have opened NPS account through eNPS while I'm filling the application I have given my savings account as HDFC.

                        Also I paid 1000 to initial contribution.
                        Then my PRAN got generated.
                        After 2 days when I logged in NPS, it says my NPS account is in FREEZE status because my eKYC was pending from my savings bank that is HDFC.
                        So I called my bank customer care, they asked me to visit Branch, when I went there last, they asked me to go to HDFC Securities at BTM BENGALURU, they told me they can't help on eKYC for NPS. So I called up HDFC Securities Mumbai but they have given a contact for eNPS hdfc as below.
                        ANAND.[protected]@HDFCBANK.COM
                        but after I sent compliant details, I didn't see any response.

                        Who can help me on eKYC from HDFC bank to unfreeze my NPS account to contribute money. Because HDFC bank doesn't have any proper information on this eNPS process. This is the biggest loophole I see in HDFC bank in my association with bank.

                        Kindly help.
                        [protected]@gmail.com
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        This has reference to the query/grievance raised at Consumer forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          aratnawat
                          from Bengaluru, Karnataka
                          Feb 3, 2019
                          Resolved
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                          Resolved

                          Address: 560037

                          I have salary account in hdfc bank open in jan 2019, after my salary got credited for first month (Jan 2019). On checking the transaction history today (2 feb) i am able to see that there has been an deduction of inr 1000 with the description saying "installment pay. Transfer from casa."

                          I don't make any payment as such.

                          Please help me in that unknown deduction.
                          Mar 6, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 03, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We can help you with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID, registered contact details and charges details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            J
                            Jyotising
                            Feb 3, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110046

                            Hi team,

                            I am jyoti singh and have account with you (Cust id[protected]. I have applied a personal loan they told me to take loan from internet banking as you are eligible for instant loan of amount rs. 5, 15, 775 approx. But they didn't told me to uncheck for the insurance policy on 17 jan, 2019. Bank deducted the amount rs. 5, 775 from my loan amount. They misguided me for this policy which i don't want. The policy number is [protected] for your reference and personal loan agreement number is 64618262. Please cancel that policy as i am not interested in this and refund my policy deduction amount i my account asap.

                            Regards
                            Jyoti singh
                            [protected]
                            Mar 9, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 04, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              S
                              Saran Gupta
                              from Darbhanga, Bihar
                              Feb 3, 2019
                              Resolved
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                              Resolved

                              Address: Darjeeling, West Bengal

                              Dear sir,
                              In 2017, when i have visit to my nearest hdfc bank and ask them for transfer my a/c to my nearest home place. They ask me to fill the form and submit it to bank for transferring the a/c but they have only transfer money and not closes the previous a/c which lead to in negative balance. I have follow all the process as they have guided me. But when i have seen after a week they have open my new hdfc bank a/c and not closes the previous one, when i ask them why you did this, they simply told me that.. You please don't used the previous a/c nothing will happens. Finally, request you to please kindly close my a/c or need explanation for misguidance...

                              Bank details..
                              Branch siliguri-naya bazar
                              A/c no. [protected]
                              Mar 18, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Feb 04, 2019
                              Updated by Saran Gupta
                              Happy to inform that, An branch manager called me regarding this matter and he ensures me that deducted amount will be returned soon and -ve balance on a/c will be made zero for a/c closer...

                              thanks for your service...now waiting for the return of my loss amount...
                              Verified Support
                              Feb 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our Branch Manager Mr. Vikash Kr Sharma has contacted you and explained to you about the details of charges levied. Further for submission of account closure request, we request you to visit the branch. For further clarification, you may contact him on [protected].

                              -Zubin
                              HDFC Bank Customer Assistance
                              Verified Support
                              Feb 05, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly write to [protected]@hdfcbank.com mentioning your account details and complete branch address (from below URL) where the request was submitted to enable us to check and assist you further. https://www.hdfcbank.com/branch-atm-locator

                              -Zubin
                              HDFC Bank Customer Assistance
                              Feb 19, 2019
                              Updated by Saran Gupta
                              Dear Sir,
                              As per the discussion we had, I have visited HDFC Raiganj branch on 10.02.2019 for closer of a/c but BM told me that he had sent the mail to Siliguri Branch for further assistance please wait or call to Siliguri BM.

                              Kindly initiate mail or need explanation, for a single bit of work how many days i have to wait? Kindly update on the above matter...

                              Regards,
                              Saran
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                                V
                                Vishav12345
                                from Gurgaon, Haryana
                                Feb 2, 2019
                                Resolved
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                                Resolved

                                Address: 181121

                                This is sudesh bali.. Before some days i applied for credit card so i went to the bank and check the eligibility.. I enroll for regalia first card as i satisfy all the details for it.. My salary is approx 11 lakhs and usually spend 5 lakhs on my debit card per annum.. And moreover i gave all the other details.. Still i received the wrongoney back credit card. Molease resolve this or else i want to close my account. What the hell i got wrong credit card as i am eligible for each and every demand for regalia first.. So i request either give me regalia first or take this card back and i will close my account and will prefer to go some other bank where bank cares for their loyal customers...
                                Mar 10, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 02, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please share your the last four digits of your Card No., along with the registered mobile number & email ID for further assistance on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  P
                                  Prasanna S V
                                  from Bengaluru, Karnataka
                                  Feb 2, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560077

                                  I had applied for fast tag in december and paid for it though hdfc bank. I have not received my fast tag but have been receiving messages that my fast tag has been charged and activated etc. How do i get my fast rag or how to stop it being used by someone else? Not sure who is using it. Please guide me in this regard. I am totally clueless at the moment.
                                  Mar 13, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 02, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    C
                                    ca kuber gupta
                                    from Dehra Dun, Uttarakhand
                                    Feb 2, 2019
                                    Resolved
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                                    Resolved

                                    Hello, I'm kuber Sujalpuria. Today (1/1/19) an amount of Rs. 177 is deducted from my account on the name of third party txn. I don't know why they deducted such amount. Seriously it's unethical.
                                    When I'm trying to call their customer care it's taking at least half an hour just to talk to their executive and I spent Rs. 30 just for that call.
                                    I don't know what to do in this case. But it is totally unacceptable. It's our hard earned money and they deduct it in small amount of money on the name of what ? Only they know.
                                    Ref. No. :- MIR[protected]
                                    Feb 5, 2019
                                    Complaint marked as Resolved 
                                    I registered my complaint with customer care executive. Also I mailed them regarding my issue. Just mail them.. I think this is the best way to resolve your problem
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 04, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      D
                                      daliaz salon
                                      from Kichha, Uttarakhand
                                      Feb 2, 2019
                                      Resolved
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                                      Resolved

                                      Address: 122003

                                      I have an issue regarding some of my settlements havent been trasnsfered since last 7 months in my hdfc account,
                                      Few of them is : 05/01/2019, time : 14:14:40, amount : rs. 1000
                                      05/01/2019, time : 18:30:51, amount : rs. 70
                                      05/01/2019, time : 14:57:44, amount : rs.1500
                                      05/01/2019, time : 19:37:46, amount : rs 300

                                      Still more ahead these due merchant amount are pending...
                                      My merchant hdfc account name : daliaz unisex hair and beauty salon and tid no. : 41097313
                                      +4 photos
                                      Mar 6, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 03, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your complete concern, account no./card no., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Anay
                                      HDFC Bank Customer Assistance.
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