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HDFC Bank Complaints & Reviews

2.9

Updated: Jul 8, 2026

Complaints 32958

Resolved

18422

Unresolved

14536

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

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Address: 47/46/ a maharani bagh kalvari awadhpuri agra, 282010

Dear sir i have a complain about my electricity bill of torent power ie my service no which i mentioned is right but the company has entered wrong service no my service no is[protected] this is right but the wrong is[protected] this is a wrong payment debited in my acount of credit card so kindly please refund my money thank you so i need to back my reefund amount rs 23371
Dear sir this is beefore one monthh menshoin hdfc bank & torrent power allreddy sand but not respond one he has not satifice me this payment is not debit is my acount

Apr 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on March 03 2019. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

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Address: Amritsar, 143001

My name is Ravunder singh shoor.My lian acc no[protected]. My mobile no is [protected]. I have finance samsung s9 mobile from HDFC Bank Ltd. After 3 emi receved 6000 cash bash in my bqnk of baroda account. But not received already 4 emi paid. Please provide 6000 cash back immedietly.

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Address: Patna, Bihar, 800001

Dear hdfc bank,

I am writing this letter in reference to the behavioural misconduct made by your employee mr danish of hdfc bank ltd, sri ram enclave 15a, arya kumar road, rajendra nagar, patna-800016, bihar.
Today on 03/03/2019 @ 11:41am i called him for some important imformation about my account, but he said that it is sunday and i should have common sense before calling him on off days. I told him that its not my fault that i have called him on sunday as i have not got adequate services for my newly opened business account under his supervision. After this he literally started abusing me. I am felling very bad after this imature behaviour whisch i cant expect from a employee of such a reputed bank. I am a loyal customer with hdfc bank from last 8 years but after this incedent i am feeling very low for hdfc bank services.

Apr 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We deeply regret the inconvenience caused to you. Kindly write to [protected]@hdfcbank.com mentioning your contact details, to enable us to check and assist.

-Zubin
HDFC Bank Customer Assistance

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Address: Chandigarh, Punjab, 160022

I lost my hdfc card and hotlisted it on 14th feb 2019. Now my pending bill date is in march. When i logged in through netbanking they are showing no transactions in the card and showing no outstanding balance. The date of payment is near and i dont know where to pay the outstanding bill and how much is the amount, i have called almost all the numbers of customer care but of no use. I am only being harrassed by the poorest service of the bank. Now when the date of bill will come they will be the fastest to charge interest but when it comes to help the customer in ordeal they are nowhere to be found. They are going to ruin my cibil.
Please tell me if i can pay the bill of my hotlisted car on the same card number and what is the outstanding amount. Please don't harrass me anymore. I am not a free person. I have a lot to do in my life.
The phone banking service is pathetic as there is no option of any query about credit card.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 110092

To,
Hdfc bank

Re: credit card number:-[protected]

Dear sir or madam:

The purpose of this letter is to serve as a written notice i am terminating my credit card account effective immediately.

Please close the following account:

Credit card number:-[protected]
Name on card ;- deepak kumar

Furthermore, send me a written confirmation letter that my account has been closed.

Thank you for your prompt attention to this matter.

Apr 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

-Nadia
HDFC Bank Customer Assistance

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Address: Gurgaon, Haryana

I purchased Samsung Galaxy note mobile phone using HDFC Regalia credit card. Offer was 0% EMI and INR 6000 cashback by the retailer. But i was charged with 14% interest for my purchase and i didn't receive my cashback yet. I am a corporate customer and need to resolve this issue ASAP.

Credit card loan number :[protected]

HDFC Bank customer support has been notified about the posted complaint.

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I have lost my customer id and the welcome letter from the bank containing the same. I am trying to retrieve it but in vain. Request you to please assist me in retrieving the same as i need it asap and can't proceed any further without it. My bank account number is [protected]. When i try to retrieve the same online with the hdfc website, it says invalid otp even though my registered number is receiving the otp.

Kindly resolve the same at the earliest.

Apr 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

You can retrieve the Customer ID as per below process. Visit www.hdfcbank.com, select NetBanking --> Click on Forgot Customer ID option Please enter requested details: -Mobile Number - Date of Birth / PAN Details / Both - Enter the text shown - Click Confirm.

-Manoj
HDFC Bank Customer Assistance

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Address: 36/532 second floor New Moti Nagar, behind Milan cinema karampura, New Delhi, New Delhi, Delhi, 110015

Hi,
I have not received my debit card with in given time window as informed through email.
1) hdfc customer care says contact account department. But through ivr it could not be possible for me.
2) blue dart delivery not done saying address is incorrect. But online i can see through netbanking that address is correct in account details
3) blue dart didn't contact me over phone
4) customer service desk executive said it has been dispatched and will be delivered in 5 working days. Last thursday february 28th it should have been delivered.
5) i had to take one day leave from office as to avoid any problem in delivery in case of absence at home.
6) i can't register grievance on hdfc. I use one reference number but that doesn't help much and error occurs

Below is the details of email i received on 27th february —

*
We would like to inform you that the debit card no - 416021xxxxxx3109 book has been sent to your mailing address on february 21, 2019 through bluedart courier (Awb no - [protected]) and your would receive the same within 5 working days.
*

Regards,
Rudresh gaur
[protected]
[protected]

Apr 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

The debit card pin mailer has been returned to us for reason address incorrect. We request you to use online option to regenerate debit card pin Instant PIN change process for Debit Card is as below : Login in Netbanking and Click on Cards tab Go to Debit Card => Request section Click on Instant Pin Generation option From the Card No drop down select your card number Now enter new pin System will prompt for OTP validation, enter the OTP received On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately Note: Insta PIN generation option (through Netbanking) will not be available for Senior Citizens and those who have not registered for Third party transfer. Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways: 1. Through NetBanking Login into NetBanking Click on cards Click on Request option under Debit Card status on the left hand side Click on Pin Regeneration Select the card number and click on continue. If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice. If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address. Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address. 2. Through SMS You can generate Debit Card Green PIN through SMS banking by following below steps: Step 1: Send SMS to 5676712 from your bank registered mobile number. ( SMS format: Type REPIN<space>Last four digit of Debit Card e.g REPIN XXXX ) Step 2: You will receive Green PIN ( 6 digit OTP ) on your mobile Step 3: Visit any of nearest HDFC Bank ATM to set a 4-digit PIN. You need to be registered for SMS banking to avail of this facility. In case you are not registered for SMS banking facility, send SMS to 5676712 (SMS format: 'REGISTER<Custid><Last 5 Digits of Account Number> or Visit nearest ATM/Branch or login to Netbanking). Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP. 3. Through Branch Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may also verify your address by logging into Netbanking through "My Contact Details". Please refer the below link for the Duplicate PIN Request Form . https://bit.ly/2N3ZRJI Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://bit.ly/2Hqff0y 4. Through phone banking Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN). Kindly visit the following URL to access information on our PhoneBanking numbers: https://bit.ly/2wwwruX Charge of Rs.50 + GST towards PIN reissuance would be levied, as applicable.

-Nadia
HDFC Bank Customer Assistance

Mar 05, 2019

Updated by [email protected] Hi,
I am not sure if you have UNDERSTOOD the issue I have reported here.

DEAR NADIA,
I HAVE NOT RECEIVED MY DEBIT CARD WHICH HAS TO BE DELIVERED ON 22/03/2019

I am Rudresh Gaur holding a saving bank account with number [protected] at Noida sector 1 location.

I received call from blue dart saying that address is incorrect and card is dispatched back to HDFC Bank.

Online also the same comment on blue Dart against the same consignment.

But my address on HDFC Bank website is absolutely correct and valid.

Address details of my account is House No. 36/532... that is block no- 36 and house number- 532.
The address you provided to curior service was house number- 36532 which is incorrect

Regards,
Rudresh Gaur
rudresh.[protected]@gmail.com
[protected]
[protected]

Dec 24, 2019

Updated by [email protected] Received the debit card

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Hdfc customer id: 61623346
Account number: [protected]

Rs 16500 was debited from bank account from thane, mumbai at 5:20 pm on 2 march 2019. The card was with me all the time in pune.
I already contacted the customer service and have blocked my card, upi and net banking. They provided me a reference number: mump[protected].
I have collected the cardholder dispute form from hdfc branch in pune. But since banking hours were over, they didn't accept my cdf. I need to report to them on tuesday now (Since monday is a bank holiday on occasion of maharshivratri)
I also went to the sinhgad police station (Pune) to report this theft. He asked me to submit a written application explaining the entire scenario which will be forwarded for further investigation. I have also got a copy of the same for my reference which has the stamp and signature of police officer. Though, he refused to file an official fir, but i have the official signature and stamp with me proving that i was in pune at that time and i had the debit card with me ending 7006.

Apr 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

We have received your complaint and matter is under investigation. Our team will update you in 7 working days CRM no 09078279.

-Nadia
HDFC Bank Customer Assistance

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On 19 February 2019 at 8.04 am I went to ATM at Degaon Road SATARA .There was someone who tried to withdraw money, but there was no disbursal of his amount.After his turn I tried to withdraw rs 6000/- .There was no sound and I waited for a minute or two but no money was disbursed.So I came out.After me there was no one in the queue.It was early morning.Then I went to one more near by ATM(IndusInd) and withdrew required amount.As I was in hurry.I checked message after moving for 200 kms away and found that money is debited.I filed complaint to bank which had issued me ATM card.In response to which I have received a email stating that money was disbursed .I request the bank to check CCTV footage and confirm that money was not actually disbursed and collected by me.I am expecting bank to credit to my account Rs 6000/- as it was mistakenly debited.Host ID was:904989
Ref:[protected]

Apr 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Please write to us at [protected]@hdfcbank.com from your registered email id along with your account details and exact date and amount of transaction for further assistance.

-Zubin
HDFC Bank Customer Assistance

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Hi,
A credit transaction was cancelled from merchant side and the amount was refunded on 23.02.2019, but i see no update on the amount from bank side, and the customer care is of nu use, i am upset with hdfc bank customer care. This is the arn no. 75503729045027037375340 which is the proof of refund amount from merchant side.

Kindly revert bank. As i have no reply from customer care too.

Regards,
Harshitha

Apr 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share the scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link: https://bit.ly/2FpUNeY.

-Nadia
HDFC Bank Customer Assistance.

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Address: Nandhanam house,purakkat parambu,puttekkad,(po)feroke,calicut,kerala pin -673631, Kozhikode, Kerala

I have a credit card from HDFC and happened some due amount Rs.35, 000 But am paid minimum balance on every month.Recently i paid 3600 via net banking after i checked my balance amount but not seeing 6200.As per information from Ramanattukara HDFC bank team the cash on hold from credit card section

Now am in hospitalized and kindly release the amount Rs.6500 am ready to close the full amount within one month,

Apr 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit https://bit.ly/2k7MGwQ for further clarifications.

-Nadia
HDFC Bank Customer Assistance

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Address: At-Pabitranagar, P.o-Parabil,P.S-Samal Barrage, Angul, Odisha, 759100

I request hdfc bank to send my new credit card through India Post but bank 2 times send through blue dart courier.Courier has been returned undelivered for reason " ADDRESS UNLOCATABLE/LANDMARK NEEDED ".but my mailing address is correct.I want to know from hdfc what is the problem with India Post.

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I created NPS account via NSDL online and provided HDFC savings account bank details. NSDL has sent intimation to HDFC to confi my KYC. Its been more than 20 days and they havent responded, due to which my NPS account is frozen for further contributions. Financial year is ending and i need to make further nps contributions to avail tax benefits. Have written email to hdfc support and gotten no response yet
PRAN:[protected]

Apr 15, 2019

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

Your concern pertaining to E-Nps account has been forwarded to HDFC Bank E-nps unit.
You are requested to write to Anand.[protected]@hdfcbank.com.

Regards
Customer Care
HDFC Securities Ltd

Verified Support

Mar 14, 2019

HDFC Securities Customer Care's response Dear Customer

Greetings from HDFC Securities Ltd !!

We sincerely hope your concerns in this regards have been addressed.

Regards
Customer Care
HDFC Securities Ltd

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Address: Mumbai City, Maharashtra, 421302

I have loan of 7.5lac with tenure of 5 years where i have paid 25 months of emi and now i want to make part paymeny of the same, but the bank denies it saying that the option is not available for old applicants which was never mentioned.
Its like forcing me to pay the extra amount of intrest, i have visited their branch just to know that they do not have the loan accounts in their systems and asked to reach phonebanking which is only option to get loan account details

Apr 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan account no/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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S

Sadanand Gouri

from Raia, Goa

Mar 7, 2019

Mailed to said I’d with all the details, no response at all

S

Sadanand Gouri

from Raia, Goa

Apr 14, 2019

they made it look like resolved. an absolute cheaters

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Address: 410209

I have to reset my net-banking pin. There are 2 options :

1) registered number + debit card — i can't use this because i have the debit card, but i have not created it's otp (By that green otp method)

2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

Ps: this used to work earlier, i have had reset my ipin by this method twice earlier.

Aug 8, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2019

Verified Support

Dear Customer,

We can help with that. Please write your issue to [protected]@hdfcbank.com with the screenshot of the error, your Account No. or Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 755024

Dear sir
It is to inform you my two wheeler lone a/c
No[protected]
Is with you, and i have not recived lone statement so i reaquest you to e mail to me at earliest so ican file my tax return

Thanking you
Yours
Satya sagar tripathy
Muraripur, thanual
Ps/dharamsala
Jajpur /odisha
Pin-755024
Mo-[protected]

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Address: Sainikpuri, 500087

Today to my surprise there are debits from my account of almost 7900 rupees for which i have not used my card. It is shown in description as
. Dc intl pos txn markup+st
.. What the hell is this transaction in my account. I want to know the details in priority and give back my amount to me.. This is not fair for a bank to debit such kind of amount. I want my money to be recovered as soon as possible.

Regards
Dinesh
[protected]

Apr 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 01, 2019

Updated by dinesh nvn I have share my bank statement where my account has been debited..I have neither received any sms on my debit nor I have used my card anywhere..please return my money back.

Verified Support

Mar 02, 2019

HDFC Bank Customer Care's response Dear Customer,

There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + Difference in foreign currency Rate (Its the difference in foreign currency rate on the date of the transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of the transaction. You can also refer the following link on our website for the charges applicable: https://bit.ly/1lVQ3zP

-Nadia
HDFC Bank Customer Assistance

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My name is SOMVIR and cc ref no. 19B205*********0QT
I applied on 20/02/2019. Two days back i received sms verification and address verification, they said eveything is okay, we will update the details . THAN today(01/03/2019) i got the call verification and sad all is done. When i checked the status at evening, it is showing decline.

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Address: 4220013

Dear sir /Madam
I have credit card of HDFC bank. On 1 February 1 I have paid my credit card bill of RS.1983 but from bank it was deducted twisly.
As per HDFC BANK extra deducted amount will minuses from next bill.
But I facing issues
HDFC taking more amount from me.
I am trying to call customer care, but they are not picking call, they holding my call for 1hrs.
And bank taking late fees
Please look into this matter and resolve earlier.

HDFC Bank customer support has been notified about the posted complaint.

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