HDFC Bank Complaints & Reviews

Card number is [protected] in the name of Malay Agarwal

I had a terrible experience with HDFC bank. I was investing in different mutual funds using online payment via my HDFC account linked to my investment portal ID on Groww. I made a couple of MF purchases and for the next 2-3 MF purchases, HDFC bank portal blocked the transaction after entering correct user id and password. The message on screen was, a similar transaction was done a few moments back and we are blocking this transaction suspecting it to be a fraudulent transaction. A) This is a stupid logic. If the bank wants to prevent fraudulent transaction, they should implement additional authentication such as additional OTP or something. SBI does it and it works well. Secondly, the money was still transferred to the exchange but a failure message was sent to Groww. Hence I did not get the M[censored]nits to my credit but the amount is debited from my account. Thus, I also lose the investment opportunity at that time. B) Why the bank deducted the money but sent a failure message to Groww? This is not end of the story. The money does not get credited to my account also even after 2-3 days. So C) Apparently, HDFC is not able to implement a transaction mechanism where either the money is debited and I get my M[censored]nits or the money is not debited at all. D) I have to log a ticket by calling HDFC customer service. Who initially decline to log a ticket and consume 24 minutes of my time. Upon telling them that I will be recording my conversation from my side and escalating to all possible levels, they do me a favor of logging ticket number 21503737. The ticket is called a "Request" not a support ticket. In 2 days I get a call from the bank mentioning that the amount is transferred to the exchange and the exchange will refund it in due course. But they decline to provide any confirmation in mail or as a response to the ticket. In any IT support providing a written response is a mandatory practice. But may be not for HDFC bank because they considers customer complaints as "Requests"? I am not sure. The next day I get an SMS that this ticket is closed. Again, no updates of the investigation done and findings to help me as a customer to follow up with Groww. So, I have to log tickets separately with Groww. When they ask for updates from the bank, all I can provide is a bank statement! Now another experience, on 23rd August, there's a sudden debit in my account mentioning ICCL WR CR REVERSAL. But the orignal entry which credited my account is nowhere seen in my account statement. Then where does this "Reversal" debit come from? I visit HDFC bank branch. They provide an answer "This must be related to some MF transaction reversal". But are not able to find out themselves which Credit transaction has been reversed. So once again I have to run from pillar to post, spend half an hour log with HDFC bank IT support to a "Request" and wait for their benevolence to get some verbal information!
Sorry, HDFC bank. My time is also important. Hence, I am done with you. I changed my netbanking to SBI and will be closing whatever FDs I have with you. Incidentally I also hold a few bank equity shares and see why other banks are performing better and why HDFC stock is not faring so well. This is my first-hand experience. I have much better experience with ICICI netbanking also.
Abhay Vaidya, Mumbai

Dear Vinit,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be informed, we have forwarded your case to the concerned team. They will shortly connect with you. However, your membership cancellation is processed vide Service request number 3929797. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Dear Movva,

We're sorry for the unpleasant experience you had. We have forwarded your case to the concerned team. They will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.