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HDFC Bank Complaints & Reviews

2.9

Updated: Feb 20, 2026

Complaints 32944

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18420

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14524

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Address: 500081

Hello

This is to bring into the notice of concerned authorities of HDFC bank and general public regarding pathetic and unsatisfactory services of HDFC bank.

They have enough resources, DST and DSA who keep calling me 30 times a day asking for credit card and personal loan but no single resource who would care to call or sms to extend help where my new ATM card is lying.

My debt card ending 0667 is reported undelivered since December 2, 2018 onwards. I have also visited Kondapur branch Hyderabad. My mailing address is on the main road of hitech city Gachibowli route. This remains undelivered till date.

Attached couple of snapshots for reference..

Request serious action to be initiated to avoid further discomfort and dissatisfaction of new and prospect customers for HDFC bank.

Regards
Kaleem
[protected]

Mar 4, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We would like to state that the debit card was sent to your mailing address through Speed Post vide reference number EB[protected]IN which is delivered on 01/01/2019. Kindly check the same at your end and liase with the postal authorities for further status.

-Nadia
HDFC Bank Customer Assistance

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Address: Krishna, Andhra Pradesh, 520007

I had applied a consumer durable loan in hdfc and they said that amount will directly debited from my account first emi was debited and second emi did not debited from account they dont have online payment option i have sufficeint balance in my account and 3 rd emi also debited from account but they didnot debitd my second emi from account no customer care number available no executive called me and they had placed a emi missed in cibil report for this problem my cibil is redused

Feb 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: East Singhbhum, Jharkhand

17.7 and 177 rs were deducted from my account without my knowledge...
The narration says "narrationbrn cash txn chgs incl gst 150119-mir[protected]"..

These are not ethical in terms of banking.
The bank representative said that no deductions would be there... But they deducted 200 approx from my account..
I want this problem to be solved.. Nd my money refunded

Feb 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Nadia
HDFC Bank Customer Assistance

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Address: Bijnor, Uttar Pradesh, 246701

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8385 without my concern on date:20/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3298104
Name :- yogendra singh rajput
Mobile no. :- [protected]
Credit card number ending :- 8385

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 6, 2019

Dear Yogendra,

Greetings from OneAssist!

We regret the inconvenience caused. Please be informed, your membership cancellation is processed vide service request number 3953622. However, we have forwarded your case to the concerned team, they will soon get in touch with you.

Regards,

Devendra,

OneAssist, Social Media Team.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 7, 2019

Dear Manish,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3953752. As per the policy T & C you need to cancel membership before 30 days for full refund. You will get the amount 474/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 7, 2019

Dear Yogendra,

Greetings from OneAssist!

As per the telephonic conversation. Your membership cancellation is processed vide service request number 3953752. As per the policy T & C you need to cancel membership before 30 days for full refund. You will get the amount 399/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Kota, Rajasthan, 324010

I opend my zero balance salary account in hdfc bank on behalf of my company.. But after 3 month i resigned my job.. After 2 month bank charge 600 rs from my account as non mantainace without telling me before nd i have zero balance salary account when i call the bank and tell him about this he said your acccount converted in saving account.. I m not awarte about this.. My account have negative balance nd bank already have charged 1100 rs.. Plz help

Feb 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Nadia
HDFC Bank Customer Assistance

Jan 28, 2019

Updated by lokeshnagar1994 Not get any help till

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Address: Sonipat, Haryana, 131301

Dear sir,

Friday,[protected] i was traveling from gohana haryana district-sonipat to new delhi with my vehicle ragistration number - hr11-0999 zeep compass car. Dear customer, your fastag a/c has been debited for rs. 60 for transaction by vehicle hr11g0999 at toll rohad toll plaza on[protected]t13:15:17. Balance amount in the a/c is rs. 1865 - hdfc bank ltddear customer, your fastag a/c has been debited for rs. 60 for transaction by vehicle hr11g0999 at toll rohad toll plaza on[protected]t15:07:58. Balance amount in the a/c is rs. 1745 - hdfc bank ltd. So, kindly requested you to refund extra payment rs. 120/- reverse in my account. Toll slip & auto cut sms transaction attach this mail.
Road toll plaza only charge commercial vehicles this toll charge not applicable for personal vehicles my zeep compass is my personal vehicle please refund my 120 rs.in my hdfc wallet account.
Name-kapil jain
My registerd mobile number-[protected]
My wallet id:-[protected]
My customer id:[protected]
Please coprate with your valuable coustmer ager app are hi miss transactions or wrong transactions deduct krte the toh appke customer hdfc fastag ko deactivate kradnge.
Thankyou
Kapil jain
[protected]
Date:[protected]

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A

athrisriram

from Bengaluru, Karnataka

Feb 27, 2019

I have crossed valavanthan kottai toll gate on[protected] around 17:06 hrs. The amount for two way is Rs.90.00. But it is deducted Rs.120.00 instead of Rs.90.00. My customer ID is[protected]. My car number is TN-34-AZ-7076. Kindly refund a amount of Rs.30.00 to my account.

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Address: Patiala, Punjab, 147201

I paid my hdfc credit card bill amount of rupees 9998 2 jan 2019 around. But i got a mail in afternoon that my autopay was initiated and due to non - availability of sufficient funds a payment return fee will be levied to your card account, if applicable. Then i called the hdfc credit card customer care service to complaint about the same. The customer service associate promised me that the amount will not be deducted from my card. But after that amount of rs. 450 has been debited from my credit card. Why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable. I want my amount back in my account.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 784176

Hi
Very good day ahead
Query related to my cheque book.
I have requested cheque book through net banking.
Due to certain reason i will not be available as
Mention address hence i request you to redirect
At my home branch (Hdfc0001962).
I called bangalore phone banaking they have denied
To raise a requeste hence i raised a query.

Request you to take on priority and resolve the issue.

Thank you
Regards
Kishor dahal
Cust id 40073416

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560016

Hello,

I’ve taken person loan from hdfc, however my ecs has not been activated so i received call from customer care and they told me to pay manually this month so paid. The next day my ecs activated and the loan emi has been deducted

The issue is my loan amount has been paid for the month january 2019 twice.
So i called to customer cafe to revert my one month emi back they are telling me we are going to revert in 5 working days still i didn’t received my money

Could you please help me

HDFC Bank customer support has been notified about the posted complaint.

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Address: Saharanpur, Uttar Pradesh, 247001

Sir actually there is issue regarding credit card actualy there was a year ago i apply for credit card and use it and now there was some du, s of amount rs.90000 that hdfc shifted that due, s from credit to hdfc so whenever my salary come they can deduct it so they do it and they take whole the due, s and when i ask the all due, s are cl;ear tyhey said all due, s are clear now u do, nt have to pay any more amount after that some weeks i got up call from hdfc representive that ur amount of rs. 10.000 is still pending and we have blocked ur credit card the first thing is that if i have paid all the amount haw can they say so this is all my query so sir i requested u to please take this issue serious and resolve it so i can be able to acess my bank services
And u can call me on [protected], [protected]

Feb 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your last four digits of card no, registered contact details & email ID to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Parbhani, Maharashtra, 431514

Hi,
i am a hdfc account holder in this moth i have 3 time
" BRN CASH TXN CHGS INCL GST " of " 177.00"
if you did not help me otherwise i will with other bank
unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .

i cant...

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Address: Jaipur, Rajasthan, 302021

My elder brother hospitalised and I told the agent about it and he again called and misbehaved with me.
First call untold him and he said he will call on Monday for the same and then he calls after and hour and says iam a liar and asked him to call at 6.00pm which I never did.

Then he kept on misbehaving then I tried to remind him about the talks to which he then said ok I will call u later.

Moreove he is instructing me to address him by the words like "aap" is this how elder people address younger people in India or talk to.
Iam really very annoyed and hurt by this.

And for what just 5000/- amount and the card is so old and still the reaction and treatment is unruly and unacceptable

Feb 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Jan 28, 2019

Updated by Malwy Card number is [protected] in the name of Malay Agarwal

Feb 02, 2019

Updated by Malwy No reply or update till now

Feb 12, 2019

Updated by Malwy Till date there is no updation

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M

Malwy

from Delhi, Delhi

Jan 28, 2019

Card number is [protected] in the name of Malay Agarwal

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Address: 560093

Account no.[protected] Customer ID :[protected] we both senior minimum balance required 5000/- still 300/- Nov2018and Dec2018, 150/- deducted unauthorisedly on 7 th Jan2019.My account is joint saving bank account and is in the name of PARTHA PRATIM BANERJEE and RAKHI BANERJEE . E mail :- [protected]@gmail.com Amount should be refunded back to my account.

HDFC Bank customer support has been notified about the posted complaint.

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Address: 500089

Hello my name is Bilal Ahmed Khan. Few days back i got an offer of buying mobile phone on emi using HDFC debit card ending with 4169 having limit of rs.125000 . I ordered a phone worth 67900, but cancelled it immediately. Money was deducted from my account and now limit has decreased to 20000. Can i get a increase in linit so that i can buy a loan?

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Address: 110092

Dear HDFC
i think your are doing good for youself but you are not doing good with the client and customer. actaully issue is that i lost hdfc credit card few days back and i blocked that through customer care due that i unable to proceed the payment of credit card, i got the call from hdfc, number are [protected], [protected], she was talking like hell, according to me you guys are hiring wrong person for the customer service, she was talking and behaving like literate, i said i lost my card so this the reason i was not able to pay ..but she is not ready to listen..saying agar aukat nahi hain to mat use karo..i said i ll pay soon ..saying you have to pay it by today ..called me through personal number start shouting, i said be relax she is saying that you are paying the bill in EMI and saying to be relaex..i never witnessed such a pathetic service, i giving you assurity to hdfc is that i already closed the credit card and i ll close my hdfc account aswell.

HDFC Bank customer support has been notified about the posted complaint.

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A

Abhay A Vaidya

from Mumbai, Maharashtra

Sep 5, 2022

I had a terrible experience with HDFC bank. I was investing in different mutual funds using online payment via my HDFC account linked to my investment portal ID on Groww. I made a couple of MF purchases and for the next 2-3 MF purchases, HDFC bank portal blocked the transaction after entering correct user id and password. The message on screen was, a similar transaction was done a few moments back and we are blocking this transaction suspecting it to be a fraudulent transaction. A) This is a stupid logic. If the bank wants to prevent fraudulent transaction, they should implement additional authentication such as additional OTP or something. SBI does it and it works well. Secondly, the money was still transferred to the exchange but a failure message was sent to Groww. Hence I did not get the M[censored]nits to my credit but the amount is debited from my account. Thus, I also lose the investment opportunity at that time. B) Why the bank deducted the money but sent a failure message to Groww? This is not end of the story. The money does not get credited to my account also even after 2-3 days. So C) Apparently, HDFC is not able to implement a transaction mechanism where either the money is debited and I get my M[censored]nits or the money is not debited at all. D) I have to log a ticket by calling HDFC customer service. Who initially decline to log a ticket and consume 24 minutes of my time. Upon telling them that I will be recording my conversation from my side and escalating to all possible levels, they do me a favor of logging ticket number 21503737. The ticket is called a "Request" not a support ticket. In 2 days I get a call from the bank mentioning that the amount is transferred to the exchange and the exchange will refund it in due course. But they decline to provide any confirmation in mail or as a response to the ticket. In any IT support providing a written response is a mandatory practice. But may be not for HDFC bank because they considers customer complaints as "Requests"? I am not sure. The next day I get an SMS that this ticket is closed. Again, no updates of the investigation done and findings to help me as a customer to follow up with Groww. So, I have to log tickets separately with Groww. When they ask for updates from the bank, all I can provide is a bank statement! Now another experience, on 23rd August, there's a sudden debit in my account mentioning ICCL WR CR REVERSAL. But the orignal entry which credited my account is nowhere seen in my account statement. Then where does this "Reversal" debit come from? I visit HDFC bank branch. They provide an answer "This must be related to some MF transaction reversal". But are not able to find out themselves which Credit transaction has been reversed. So once again I have to run from pillar to post, spend half an hour log with HDFC bank IT support to a "Request" and wait for their benevolence to get some verbal information!
Sorry, HDFC bank. My time is also important. Hence, I am done with you. I changed my netbanking to SBI and will be closing whatever FDs I have with you. Incidentally I also hold a few bank equity shares and see why other banks are performing better and why HDFC stock is not faring so well. This is my first-hand experience. I have much better experience with ICICI netbanking also.
Abhay Vaidya, Mumbai

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Address: Pune, Maharashtra, 411057

Dear Team

I've received SMS "Dear Customer Mandate reference no: HDFC[protected] issued to KOTAKMAHINDALIDEINSURANCECOMPANYLTD with value Rs.27500.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.".

Kindly explain what is this.

I have not taken any home loan from any bank.

I am afraid they woul deduct any money from my account? Please look into this matter urgently. Many thanks.

Mar 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to [protected]@hdfcbank.com mentioning your account number/registered mobile number and content of SMS received, to enable us to check. Kindly mention the reference Id TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Hi,

I had lost my food plus card, i am a tcs associate. Could you block the card and issue the new card. Also my old card has balance money in that account around 2k.
Could you please transfer the amount in the new card. I am waiting for you response.
I don't remember my food card number. My register mobile number is [protected].

Please resolve this matter asap
My email:haritha. [protected]@tcs.com

Thanks,
Haritha.

Mar 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to call Phone banking & block your card also you can apply for new Foodcard at phone banking.

-Zubin
HDFC Bank Customer Assistance

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Address: Bokaro, Jharkhand, 829116

My name is Paramjit Singh, I created all my Emi. Towards hdfc bank bokaro branch and my loan account no 35590697 was complete on 05/05/2018 but still, I have not yet receive Noc from hdfc bank. please solve my problem as soon as possible.
My details
Paramjit Singh
Account no.[protected]
Loan account no.35590697
Email id. [protected]@gmail.com
Mob.[protected], [protected]

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Address: 560076

Hi,
I am not at all interested in one assist services. This service was cancelled by me long back. But still, the amount 1399/- is deducted from my credit card.

I do not want it. Please refund my money back. The amount is getting deducted every year despite of showing no interest to this service.

Thanks,
Vinit raj
Credit card last 4 digit no. - 6555

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 29, 2019

Dear Vinit,

Greetings from OneAssist!

Apologies for the unpleasant experience you had. Please be informed, we have forwarded your case to the concerned team. They will shortly connect with you. However, your membership cancellation is processed vide Service request number 3929797. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 829116

My name is Paramjit Singh, My account no.[protected]& Loan account no.35590697.I have cleared all my Emi towards Hdfc bank bokaro branch.And my two wheeler loan was completed on 05/05/2018 but still I have not yet received Noc from hdfc in my address
Please solved my problem as soon as possible.
My details
Paramjit Singh
Loan account no.35590697
Email id. [protected]@gmail.com
Mob.[protected], [protected]

HDFC Bank customer support has been notified about the posted complaint.

Jan 25, 2019

Updated by Paramjit149@ Paramjit Singh noc problem

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