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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
Sk. Viquar ahmed
from Aurangabad, Maharashtra
Dec 6, 2018
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regarding the amount deducted from my account for low balance charge

Address: Aurangabad, Maharashtra, 431001
Website: hdfc bank

I have salary bank account in hdfc bank from last 6 month they are charging me low balance charges. They have mentioned i should mantained 1000 rs bcoz my account is now converted into saving account. Now i have told to branch employes that i will mantain 10000 rs but please refund my amount, bcoz the amount is near about 6000 rs. But after the mantaining 10000 rs, they are telling we can't refund you that deducted amount, so please check...
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Tamil0515
from Namakkal, Tamil Nadu
Dec 6, 2018
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Dear sir i'm already requested smart pay on my idea mobile number. Our telecal executive reffer register smart pay. Benefits of annual fee waiver offer. I ready to register smart pay i tell my mobile number. Our executive conformation of annual fee waiver. But still time amount of 500+45+45 charged. I check my smart pay but not registered my idea number. Our executive reason idea number not linked smart pay. But this is not my mistake. It wrong communicate our executive. Kindly refund my amount of 500+45+45=590.

Card ending : 0515
Mobile no. : [protected]
Jan 8, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance
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    S
    Sarda Priyadarshini
    from Bengaluru, Karnataka
    Dec 6, 2018
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    On 20 Nov 2018 i have ordered Mi Earphones in amazon india[protected] and on the same day i cancelled that order and received a mail confirmation from amazon india on the same day with refund reference number[protected] and it is mentioned in the mail that refund will be credited to my account on 28 Nov 2018 but till not i haven't received any refund and am attaching the documents for your reference. Called hdfc customer care multiple times but they are telling amazon india have not initiated the refund and when i call amazon india they are telling that it is pending since hdfc people haven't processed further.
    +1 photos
    Jan 8, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 08, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Let us look into it for you. Please share your Account No./Card No. with registered contact info, transaction details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Shikha Vishwakarma
      from Dhamtari, Chhattisgarh
      Dec 6, 2018
      Resolved
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      Resolved

      Dear sir,

      I have deposited cheque no 000017 in 17/11/2018 at dindori branch in hdfc bank. My account number [protected] named as shikha vishwakarma. I have deposit slip as a proof. But yesterday they send me back cheque with report your cheque post dated. Sir cheque last date have crossed.
      Now this is not my mistake this is bank manager mistake and i confirm manager through phone if fund is not sufficient so bounce the cheque client will not again issue me cheque i need this bounce status of cheque for legal uses. Now i am in big trouble... Kindly resolved my problem...
      +1 videos
      Jan 9, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 07, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We request you to share the scanned copy of the stamped deposit slip on [protected]@hdfcbank.com for further investigation.

      -Anay
      HDFC Bank Customer Assistance
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        M
        Manoj.seema
        from Gurgaon, Haryana
        Dec 6, 2018
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        Address: Lucknow, Uttar Pradesh, 226025

        Dear sir/madam,
        This is to bring in your kind notice that i manoj kumar holding your credit card no 485*1998 from last couple of years.
        Now the issue is that my billing cycle is on 4th of every month the last bill which i received in the month of nov 2018 and the due date was 24/11/2018 and i have deposited the last c/q on dt. 22/11/2018.
        And according to me i had paid your bill before due date, now may i ask you that why i have charged finance charge rs.8578/- and other various charges saying that you have got my payment late, any local cheque take not more the two working day to clear. Now may i also ask u to explain me that how i made the payment late and why i have charged extra. And the mental harassment which i am facing from couple of days and who will be the responsible for my unnecessary harassment for making my payment with in time as i do usually.
        Sir i would be thankful i[censored] look into the matter and pl revert my all the extra charges immediately, as i may also tell you that i will not pay any single penny extra related to the above matter and pl do the need full and kindly revert back.
        Yours
        Manoj kumar
        [protected]
        Email - [protected]@gmail.com

        Note: all the related receipts and other documents are attached relating to the above matter.
        +2 photos
        Jan 9, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 07, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

        -Manoj
        HDFC Bank Customer Assistance
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          M
          Mangalampally
          from Hyderabad, Telangana
          Dec 6, 2018
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          Address: Hyderabad, Andhra Pradesh, 500044

          Dear sir,

          I have already had a credit card from hdfc bank since from past 1.5years and i have closed it manually by mailing a letter to branch head near nallakunta due to my abroad plans now all my plans are cancelled due to some other reasons which i couln't mention here.

          Later i applied for my credit card through online banking with the help of relation manager reference number ([protected]s3) and after few days i got a message that you mailing address has been changed. Yes!! It is but after dropping a mail to branch head to update my new address they approved it and my process never started its been a month now and the status of my credit card is dissaproval without any solution. Please look forward i request you to re-process my application again.

          Thanking you,
          Mangalampally durga prasad
          Jan 30, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 29, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          At the outset, we thank you for the interest shown in the Bank’s product. We wish to reassure you that your application was forwarded and put through the application approval process as per existing guidelines. We take this opportunity to inform you that address verification forms an important leg in the card application approval process. To proceed further with the same, please forward 1. Salaried - Attested copy of the latest payslip which is not beyond 45 days old and a copy of the visiting card or Office Id card. 2. Self Employed - Attested copy of the latest ITR ( Income Tax Return ) and copy of the Pan card along with Computation of Income ( this is a part of the income tax returns form which the cardholder submits, which lists out the individual breakup of the total income i.e Income from House Property, Income from business etc. ) to the following address. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041. All income / supporting documents as mentioned above will need to be self-attested (duly signed by you) on the document. To help us serve you better, please quote the above-mentioned reference number in all your communication in this regard.

          -Nadia
          HDFC Bank Customer Assistance
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            D
            debk1802
            from Burla, Odisha
            Dec 6, 2018
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            Address: Khordha, Odisha, 751024

            Hi,
            I have submitted all the details and documents to one executive of hdfc bank for credit card in saheed nagar branch, bhubaneswar. But, today they showed the status as declined. Now the executive is not picking up my call. Also i visited hdfc infocity branch, bhubaneswar. They stated me that due to resident office address and current residing address the application is declined. I have submitted all the relative documents but still its get declined. How this is possible?
            Jan 6, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your card application number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Manoj
            HDFC Bank Customer Assistance
            Dec 18, 2018
            Updated by debk1802
            Hi,
            After i raised a complaint here, HDFC mailed me to submit few documents..i have sumitted the documents but now they mailed be that my application has ben rejected. I dnt know what HDFC wants...if this is the case then please give my documents back to me nd also if not i will be raising this thing to consumer board.
            Till now there is no action from HDFC bank site.
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              G
              guroogs
              from Chandigarh, Chandigarh
              Dec 6, 2018
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              Address: Sangrur, Punjab, 148001

              I am gurpreet singh posted at mansa from sangrur punjab.
              Sir/madam
              I take personal loan from hdfc bank my first emi due on 06-nov-2018 is rs 6573 on hdfc bank loan account no. 60884321 due to punjab govt pay software problem my salary not deposit on time and my salary account was freezed/onhold in the meantime my emi date due on date 06/11/18 reason of account freeze cheque return to hdfc bank. I paid my emi cash in hdfc bank account given by their patiala head manager who is incharge of this region. And my emi deposited with fine/other charges. But on 20/11/2018 emi again through cheque no 799831 deducted from my salary account 2nd time.
              I am many time requested to manager that why ur bank again deduct emi second time. But nobody cares.
              Then i contact with ur website to you. After i request u then bank refunded my emi. Now i also demand fine and harashment amount from bank of rs 5000/- why hdfc bank deduct emi two time and why they harashing people by using these tricks. If bank take fine from us why we people releaf them. I request many times that my salaried acount freezed due to problem in punjab govt system. But nobody cares and deduct cheque return charges from my account.
              Dear sir i am requesting you to please solve this issue immediately and fine amount of rs 5000/- refund me bank. And warn these banks never harash people by doing these type of cheapthings and tricks.

              Thanks
              Regards
              Gurpreet singh
              [protected]@yahoo.com
              Jan 8, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 07, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Please share your email id in order to respond to you with complete details through email.

              -Nadia
              HDFC Bank Customer Assistance
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                H
                harsh gambhir
                from Delhi, Delhi
                Dec 11, 2018
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                Address: Faridabad, Haryana, 121003

                This unauthorized international transaction happened on 15th Oct'18 on my HDFC Credit card ending with last 4 digits as 6023 and on name of Harsh Gambhir and immediately I reported to call center and got my card blocked.The phone banking executive told me that they will report this to dispute and I will hear from them on way ahead. I have been was waiting for the revert from the bank on action they have taken or to be taken and to my surprise they have charged me with the amount in my statement and further getting calls from recovery for payment...this is harassment.
                Jan 14, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

                -Zubin
                HDFC Bank Customer Assistance
                I have a account in hdfc bank where my name is umesh kumar
                but now i want to change my last name into bhati, i am really need to change my name, i have all documents adhar pan and voter card with this name umesh bhati and bank staff say to me one more documents news paper ads gazetted notification, i have already three documents with this name
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                  R
                  RamPatil89
                  from Pune, Maharashtra
                  Dec 6, 2018
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                  regarding hdfc credit card over limit fee reversal request

                  Address: Pune, Maharashtra, 411007

                  Hello sir/maa'm,

                  Before writing something to you i would like to say that i have trust in consumer forum that you will surely help people.

                  I hold credit card of hdfc bank from last long years & taken personal loan 3 times for 5.5 lakhs & i never bounced emi as well as credit card outstanding also paid on time, but this time only little amount of shopping done over the credit limit & hdfc bank applied charged...
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                  G Zarikar
                  from Akot, Maharashtra
                  Dec 6, 2018
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                  Address: Pune, Maharashtra

                  Hdfc bank sanctoined illegal loan without checking repayment capacity of customer, cibil record for existing loans and net income.
                  Already existing emi overlap from net monthly income, then also hdfc sanctioned loan of rs. 1, 73, 000.
                  Till date customer pay emi, but he get in very bad debit financial condition and not able to pay emi now. He request their senior officer / managers and also to ceo mr. Aditya puri. But instead of help, they lock saving account and not to close this account. Taking daily followup.
                  Customer already in tension and his staff increase his mental stress.
                  Here bank did mistake and abusing customer.
                  Jan 9, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 06, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    R
                    Ravish Mehta
                    from Mumbai, Maharashtra
                    Dec 6, 2018
                    Resolved
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                    Resolved

                    mer emi int nbr and finance charges charged separately

                    Address: 122002
                    Website: HDFC

                    Hi hdfc team,

                    I had purchced an item from amazon on emi which was supposed to be no cost emi, i understant that the interest on emi was reduced by amazon from the device price. But now in my e statement i could see that i have been charged with two components namely mer emi int nbr and finance charges. According to me it should have been only a single charge rather than two things.
                    Please clarify!

                    Thanks,...
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                    Y
                    Yagnik Vasoya
                    from Mumbai, Maharashtra
                    Dec 6, 2018
                    Resolved
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                    Address: Mumbai City, Maharashtra

                    This complaint is about penalty you charged as amb charges without letting me know for this month even after maintaining 10k as minimum balance.
                    This is worst you doing with your customer. I want refund for the same else would complain to rbi forum.
                    This way you will lose your customers.
                    I wand issue to be resolved as much as possible.

                    A/c no - [protected]
                    Jan 8, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 07, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      R
                      Ronipa Kundu
                      from Kolkata, West Bengal
                      Dec 6, 2018
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                      Address: Kolkata, West Bengal, 700015

                      On 2nd december 2018 i did an imps transfer of rs. 5, 000/- from my hdfc saving account to ubi. The amount has been debited but not credited to the beneficiary account. Its been more than 4 days and still the amount is nowhere to be traced.in the hdfc application for mobile banking the status of the transaction shows as processor down. I would request the bank to look into this matter and resolve this issue.

                      Hdfc being such a reputed bank comitting these types of silly mistakes is highly unacceptable.
                      Jan 7, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number from which transaction is done, beneficiary account statement and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number/Mobile number on a public forum

                      -Zubin
                      HDFC Bank Customer Assistance.
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                        A
                        Arun Mʂ
                        from Thiruvananthapuram, Kerala
                        Dec 6, 2018
                        Resolved
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                        Resolved

                        Good day. My name is arunkumar. I have applied for credit card 3weeks ago. Initially after all verification my application shows declined. I made a complaint, later they changed it to inprocess again. Now i received a mail that my application can’t be processed due to internal guidelines.

                        If that is the problem, why you made me wait this long, submitted the document several times, i have spent a whole week resubmitting documents, all
                        My verification are successful, if salary is the criteria then you must have informed earlier itself.

                        Please don’t make this process useless fot me. Kindly reconsider the application and give positive responses
                        +1 photos
                        Jan 20, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 19, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed your comments expressed and confirm having responded to your email id on December 07 2018. The reference number for this interaction is [protected].

                        -Anay
                        HDFC Bank Customer Assistance
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                          S
                          Sunil Kr. Sharma
                          from Jaipur, Rajasthan
                          Dec 6, 2018
                          Resolved
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                          Resolved

                          Address: 302029

                          I am a hdfc bank customer. Amb charges are debiting from my account without my notice.in this month - december, amb charges are debited. I got messages as amb chrg incl gst for december2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. My account is salary account that is not necessary to maintain minimum balance i am requesting you to refund the amount to my account. If you are not going to refund my amount i have to close this account for sure. Request you to kindly get it resolved.
                          Jan 6, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            N
                            Nik56
                            from Tiruvannamalai, Tamil Nadu
                            Dec 6, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore Rural, Karnataka, 562114

                            Hi
                            Myself nikhil sinha, i have applied for the credit card but it's already been month and it still showing in process, plz help
                            Waiting for your response
                            My application no is18k[protected]s2
                            After calling so many times to customer care they are saying we can't do anything.
                            I really want to know how much time it will take more for a credit card by hdfc
                            Thanks
                            Nikhil
                            Jan 8, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 07, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the below link. https://goo.gl/gN7y5k

                            -Manoj
                            HDFC Bank Customer Assistance
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                              Pradeep Ram
                              from Ernakulam, Kerala
                              Dec 6, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600015

                              I have initiated a transaction of imps for rs 10k on 1st dec and it got timed out. When i asked the customer care they said that it will credited to my account within 3-4 working days. However still the same has not happened and they simply cut the call or transfer the call to different unit and it gets cut before i could explain my situation.

                              As per npci, every time out should be reconciled every day and charge back should be issued within 2 days. But the same has not been done here.

                              Please help me out.
                              Jan 9, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We confirm that the said transaction is a timed-out transaction. Timeout transaction is settled offline and will be credited to the beneficiary in 2-3 working days. Please check with the beneficiary bank for further details. If beneficiary denies receipt of funds, pls share the beneficiary bank account statement or email confirmation from the beneficiary bank regarding non-receipt of funds on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                kiranss_1906
                                from Hyderabad, Telangana
                                Dec 6, 2018
                                Resolved
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                                Resolved

                                Address: 560097

                                On 20th nov i made pre-close my load account, bank person told that you get a message after closing loan account. But till date 05th dec, no information. I have called to customer care and they told on 29th loan account is closed.
                                But after closing loan account, amount is been is deducted without any information.
                                Fraud done by hdfc bank.
                                Without my permission they misuse my account.

                                Loan account no: 43169765
                                Dec 11, 2018
                                Complaint marked as Resolved 
                                issue is resolved and thanks for ur support.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 07, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                -Zubin
                                HDFC Bank Customer Assistance.
                                Dec 11, 2018
                                Updated by kiranss_1906
                                Thanks for your support, got amount to my account.

                                Please teach to customer care team members (Bangalore team), that how to talk to customers.
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                                  sureshch2677
                                  from Hyderabad, Telangana
                                  Dec 6, 2018
                                  Resolved
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                                  Resolved

                                  Address: 500019

                                  I am a hdfc bank customer. Amb charges are debiting from my account without my notice in this month - november amb charges are debited. I got messages as amb chrg incl gst for nov2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. And please note i have maintained the good balance in account. Still if they deduct amount every month, it will be a serious problem for me. I am requesting you to refund the amount to my account. If you are not going to refund my amount i have to close this account for sure. Request you to kindly get it resolved.
                                  Jan 8, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 06, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. We note that the required AMB of Rs. 10000.00 was not maintained in your account due to which applicable AMB charges were levied in your account. Please visit the URL below to know the fees and charges applicable to your account: https://bit.ly/2lyH27G

                                  -Anay
                                  HDFC Bank Customer Assistance
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