HDFC Bank Complaints & Reviews

Dear sir/madam,

This is in regards to the closing of my bank account number : [protected]
This was my salary account in noida (Steria india pvtltd). I need the closure of this account. Also, i want to mention that i have been charged amount rs -4350.41. When called the customer care i was told that these charges are for not maintaining the balance but i want to bring to your notice that i have not recieved any prior message for maintaining the balance, i was not aware only about this. Also, this account is not in use since 3 years, i have left my job.

Currently i am residing in mumbai when asked in my nearest hdfc bank about this, they told that the waiver can be done from your home branch only.
I have several times called phonebanking, visited nearest hdfc bank and this process is going on since months.

Can you please look into this on priority as the amount is increasing and i request you to please waive off the amount charged and close the account.

I am kahkashan and i need to complain that hdfc bank of bangalore hsr layout ii branch has been deducting monthly penalty fees ranging from 150 to 600 for non maintenance of minimum balance of rs 10, 000 in my account. I have had balance upto 15, 000 in the same account and withdrawn at the time o[censored]se. They have chosen those days and deducted my hard earned cash.in total of 1190 rupees till now. I already complained about it because my account was a salary account and it got converted to normal after i left my job. It's unfair to charge such heavy amount from a person who is unemployed at the moment. They have asked me to close the account or change the branch but i requested for refund of the cash first. I need to get the amount deducted sent to my account because there should be some sort of notification sent as a warning for such penalty. I wasn't even notified about the minimum balance when the account got converted. It's just unfair even though i had the minimum amount required in my account for majority of days.

Hi,

I have cancelled a product from amazon for which i already paid 679.00/-.
I got a mail from amazon that my refund has been processed and it should reflect in my bank account by now, however i am unable to see the refund amount in my bank account.
This is the refrence number.
Kindly check and let me know by when i can expect it to come?

Refund reference #[protected]

The following is the sequence of the events:

1. I received sms on 22.11.2017 at 7.01 pm stating that free access to indian airport lounges under priority pass are not allowed and will be charged.

2. I immediately sent a e-mail & letter dt: 23.11.2017 mentioning about the sudden action and not to debit priority pass charges without my acceptance. This has been acknowledged by the bank. Prior to 22.11.2017 sms, i have not received any communication from hdfc bank by sms, e-mail, etc.,

3. Infact, i have not received original monthly statement by courier for several months in 2017 and no original statement from jan’2018 onwards. Only after giving a complaint ref. No.[protected] i received statements by courier.

4. As per the statements; bank has unilaterally debited rs.1742.04 plus cgst rs.156.78 plus sgst rs.156.78 on 9th jan’18 for priority pass alleged usage on 6th oct’2017. (15th jan 2018 statement).

5. I have sent e-mails and letter dt: 29 & 30.1.2018 to reverse this unilateral debit of priority charges. This has been acknowledged by the bank

6. The wrong claim of priority pass of rs.1742.04 was reversed by the bank on 5th feb’2018. However the cgst & sgsct charges were not revised by the bank,

7. In the statement of 15.2, 2018; bank has unilaterally debited rs.1746.09 plus cgst rs.157.15 plus sgst rs.157.15 on 1st feb ’18

8. I have sent an e-mail and letter dt:26.2.2018 to reverse this unilateral debit of priority charges. This has been acknowledged by the bank

9. In the statement of 15.3.2018 bank has unilaterally debited rs.1287.19 as finance charges.

10. I have sent e-mails and letter dt: 23.3.2018 to reverse this unilateral debit of finance charges. This has been acknowledged by the bank.

11. On 26th march 2018, the bank has reversed the wrongly debited finance charges of rs. 1287.19

12. In the statement of 15.4.2018 bank has unilaterally debited cgst of rs.115.85 plus sgst of rs.115.85 against the finance charges of rs.1287.19???

13..in the statement of 15.4.2018 bank has unilaterally debited rs.4637.37 as finance charges plus cgst & sgst???

14. Seeing the above self serving pattern of the bank without any consideration for the longstanding customer and gross deficiency in service causing unnecessary harassment agony, i decided and sent a mail to the md & head of cards on 26.4.2018.

15. If the bank continues in the same pattern i will be forced to approach the banking ombudsman and the press.

Sincerely,

Jitendra goenka.

The portfolio section of the trading account is not at all working and the response by the customer care executive is highly disgraceful.in order to get to the customer care i had waited for 10 mins and then the call got connected which was not fruitful in any way.

Being a reputed brokerage firm, it's a bad experience i had faced and would like to get it compensated.

Hi,
I applied for personal loan in hdfc Bank. But approved amount and rate of interest is mismatch as I requested and committed with them. I requested 10Lakhs. But they approved 15 Lakhs. Sales manager committed rate of interest is 11.25%. But message got like 11.49%. Amount not disbursed. Please help me to cancel the loan.

Since, very long time i am contacting hdfc customer care, nobody wants to help. It's been more than 2 months, still i have not received my credit card. Moreover, i gave them my father's number for contact because i do job in bpo where we are not allowed to access mobile phones. They never called my father. Every time i am saying please send my credit card at my residential address instead of my office address. Otherwise send it to my hdfc branch so that i could visit there for pick up. I sent my adhar card scanned copy and my office id proof snapshot too for credential verification over email addresses:- 1. [protected]@hdfcbank.com, 2. Escalation. [protected]@hdfcbank.com, 3. Customerservices. [protected]@hdfcbank.com.

My email reference numbers are [protected], [protected], [protected]
Hbl=[protected]
Hbl=[protected]

Everyone tried to escape from doing help. I am done with you guys now. I am very much frustrated and upset. I have done a very big mistake to switch to hdfc bank over kotak mahindra otherwise i was very happy with kotak mahindra bank service. They never disappointed me. You guys have a very worst customer service.

A very big thanks!!!
Neelam kumari

Took pl from hdfc after approval back forced me to open savings account.

All hdfc employees says its mandatory and i opened savings account due to shortage of time.

My question is why hdfc forced me to open account when its not mandatory?
Why they charged me gap interest??

I need to close this frustrating account of hdfc and need this amount stolen by hdfc as gap interest.

More over in queries sections pdf i could see useless section for "external loan customer".

Steps for external loan customers:
Visit the netbanking website on https://netbanking.hdfcbank.com /netbanking/
Below the login details section, you will nd a retail loan customers section
Click on the ‘click here’ button. Fill in the details if you are an existing user else click on ‘register here’
In the new user section
Choose a login id and ll in the relevant loan details and create alphanumeric password
Acknowledge the t&cs and proceed"

Hi,
I have been using credit card since Aug, 2017. I was lured to take credit card by offering me lifetime free membership. I asked them thoroughly that is there any hidden term and condition for which i will be charged. They cleary denied that i will never be charged for my membership. In September, 18 month i saw in my credit card statement a transaction of 500 rupees in addition to rs.90 igst for membership renewal fees. Since the words from my bank are now broken, i feel the strong urge to make them correct this as per the offer they gave me. I request bank to turnoff this transaction and not charge me for the membership fees, but bank is not doing that & now the amount becomes 1500 including late fees
Kindly look into it and resolve the issue.

Respected sir
I am a senior citizen and undergoing problem with hdfc credit card deprtment.
I have made payment of rs 4014/_ to mira bhyander municipality on 29/09/2018. Payment. Was showed not successful even than i was charged rs 4014/_ in my bill dated 03/10/2018. Many times i gave complain to call center. I was told i will get after 90 days. Now even after 95 days i have not got refund entry in bill dated 03/01/2019. I have also send dispute form filled in through mail box of miraroad poona complex branch but there is no reply from their side. I also tried to send dispute form from my email i'd bu it gets rejected stating address not found. Please help me in the matter and oblige
Yours faithfully
Card holder
Mrs. Freny j anklesaria

I have done a transfer on 4 jan 2019 of rs.4000 and the amount is debited from the card and not credited in the payzapp wallet. The icici customer service officer told me that the fund is not settled by the merchant and they can't able to refund. The payzapp have to decline the transaction. I am trying to contact from that time onwards and the call is waiting, not a single officer is attending. Kindly take this complaint and do the needful.
I need the refund of amount to the card at the earliest

Hi,
This is to inform you that i did a transaction on 5th jan 2019 from hdfc bank.
I added 5000 rs twice from my hdfc bank credit card to my payzapp app money got deducted from my bank but there is no trace of transaction history in payzapp app, i contacted hdfc bank for the same the money got deducted from their end and they said there is a issue with a payzapp app and i contacted 20-30 times at the customer care of payzapp but the number was continuosly busy, i emailed then multiple times but did’nt got a reply back from them, such a pathetic app and services you people are providing us how can we people trust on such a big branf like hdfcccccc, please do the needfull on priority otherwise i’ll sue you peopleeee, when can i expect a reply back from you people i want this money to be reflected into my bank asap and on a priority basiss.
This is a scammm

Hdfc bank has enqured on my cibil twice without even informing me. I have raised dispute on cibil earlier regarding this but bank denied that it's their fault. Now today also when i logon to my cibil, there is one more enquiry of rs. 1000 loan. It's unauthorized use of personal documents by hdfc. I want clarification regarding this and want hdfc to remove the enquiries. I will take legal action if it continues.

I went for purchase and used my debit card on merchant machine. My amount 149500.80 accidentally debited instead of 1495 on otto showroom. Hdfc customer said like amount will be refunded within 2 hours. But still i didn't received my amount. Transaction is cancelled but amount is not credit to my account. Customer care should take immediate response.

Dear sir
From last October 18 every month Rs 911being taken from my credit card in 5th, today also it was happened by Amazon prime.. In my Amazon prime member account I have not made any transaction or given permission for this.
Regarding this I told in my branch Preferred customer manager also. He told to report to Amazon prime. But it is showing no purchase. Even I called HDFC call centre and the told they can cancel only in that line, but can't stop the payment.
I request you sir to make Stop payment and get back my money back.
Regards
R Kanchana

I have 9 years relation ship with hdfc bank ltd but unhappy with all the services and communication to the customer is very bad. If i visited the branch after all confirmation from the bank side to receive card, but bank employees informed as the card is returned back. This is one incident telling here, but it happened in many other services too. Overall the service is very bad i decided to change the bank and i did. To change the current address they took 2 months and that to after 3 times visited to the branch.
U can't take the dd easily even if you visit your home branch, they will tell you many rules even if you have all the valid documents. Don't prefer hdfc bank for any kind of your emergency and if you give value to your time.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7077 without my concern on date:03/01/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3503840
Name :- sathya seelan ponnusamy
Mobile no. :- [protected]
Credit card number ending :- 0770

नमस्ते
मेरा नाम सुमित है और मैं पिछले 14 सालों से गुड़गांव में वाटर प्यूरीफायर रिपेयर एंड सर्विस का काम m. S. Aqua solutions services (जिसका जीएसटी नंबर 06cakps1770b1zs है) के नाम से कर रहा हूं | जिसका स्थाई पता दुकान नंबर 4, झाड़सा रोड फ्लाईओवर, प्रेमपुरी, सेक्टर 32 गुड़गांव हरियाणा है | पहले मेरा चालू खाता यस बैंक की सेक्टर 31 गुड़गांव हरियाणा ब्रांच में था जिसको मैंने अकाउंट से कुछ फ्रॉड होने के कारण बंद करवा दिया |

उस खाते को बंद करवाने से पहले मैंने आपकी बैंक की ब्रांच झाड़सा चौक सेक्टर 31 गुड़गांव में नया चालू खाता खुलवाने के बारे में विचार किया और आपकी ब्रांच में मैंने मेरे एक एंप्लोई को चालू खाता खुलवाने के लिए सुबह 11:00 बजे भेज दिया | जहां पर उसकी अरुण कुमार (Arun. [protected]@hdfcbank.com) से बात हुई और उन्होंने बोला कि मैं अभी एक सेल्समैन को भेजता हूं और आपका चालू खाता खोलता हूं | पूरा दिन इंतजार करने के बाद शाम को 6:00 बजे मेरे पास अरुण कुमार (Arun. [protected]@hdfcbank.com) का फोन आया कि मैं अभी आपके पास सेल्समैन को भेज रहा हूं | 15 मिनट के बाद का सेल्समैन मेरे पास आया | जिसका नाम मनीष कुमार ([protected]) था और मेरे से डॉक्यूमेंट मांगे | मैंने मनीष कुमार ([protected]) को डॉक्यूमेंट दे दिए और मनीष कुमार ([protected]) ने मेरे को बोला आप इस फॉर्म पर सिग्नेचर कर दीजिए | जोकि भरा नहीं गया था | मैंने खाली फॉर्म पर सिग्नेचर करने से मना कर दिया और उसको बोला कि आप पहले इस फॉर्म को भरकर लेकर आइए | उसके बाद मैं इस पर सिग्नेचर कर दूंगा और साथ ही एक ईडीसी मशीन लगाने के लिए भी मैंने उनको बोला | सोमवार तक मेरे पास कोई सेल्समैन भी नहीं आया और ना ही किसी का फोन आया | मंगलवार को शाम को 5:30 बजे आपका सेल्समैन मेरे पास दोबारा आया और केवल ईडीसी मशीन का फॉर्म भरकर लाया | मैंने उस फार्म पर सिग्नेचर कर दिए | जब मैंने उससे चालू खाते के फार्म के बारे में बात किया तो उसने बताया कि वह अरुण कुमार (Arun. [protected]@hdfcbank.com) भरकर लेकर आएगा | 2 दिन के इंतजार के बाद अरुण कुमार (Arun. [protected]@hdfcbank.com) का फोन आया कि मैं फार्म लेकर आ रहा हूं आप उस पर सिग्नेचर कर दीजिए | इस दौरान मेरा दिमाग बदल गया क्योंकि जब फॉर्म भरने में ही इतना टाइम लगा रहे हैं | तो आगे सर्विस कैसे दे पाएंगे यह सोच कर मैंने उसको मना कर दिया और उसको बोला कि जब आप फॉर्म भरने में इतना टाइम लगा रहे हैं तो सर्विस कैसे दे पाओगे | उसके बाद उसने मेरे साथ बहुत ही बुरा व्यवहार किया और अभद्र भाषा का प्रयोग किया | जब मैंने उसको बोला कि मैं तुम्हारी कंप्लेंट करूंगा | तब उसने बोला जो भी करना है आप कर लो मेरा कुछ नहीं बिगाड़ पाओगे और यह बोलते हुए उसने मेरा फोन काट दिया |

इससे पहले लगभग मार्च महीने में भी आपके इसी वर्कर और एक लेडिस स्टाफ ने मेरे साथ ऐसे ही बात किया था | उस टाइम मैंने इस बात को इग्नोर कर दिया था | मैंने सोचा कि कोई बात नहीं मेरा आगे इस बैंक से कोई लेना देना नहीं रहेगा |

अभी कल ही जब मैं मेरे एक ग्राहक के चेक को कैश करवाने के लिए आपके इसी ब्रांच में गया तो उन्होंने एक चेक को कैश करने के लिए मेरे 4 चक्कर कटवाए | जब मैंने उस मैडम से इस बारे में बात किया तो उस मैडम ने भी दोबारा अभद्रता का परिचय दिया |

यहां पर मैं आपके सामने एक बात और डालना चाहूंगा | जिस सेल्समैन ने मेरे यहां पर ईडीसी मशीन इंस्टॉल करवाई थी | उस सेल्समैन को भी अरुण कुमार ने मेरे सामने ही बहुत बुरी तरीके से धमकाया | जिसमें उस सेल्समैन की कोई गलती नहीं थी | वह तो केवल अपना काम कर रहा है | अरुण कुमार ने उसको केवल और केवल इसलिए धमकाया कि उसने मेरे यहां पर ईडीसी मशीन क्यो लगा दी थी | क्योंकि अरुण कुमार मुझे एचडीएफसी बैंक की कोई भी सर्विस नहीं देना चाहते थे | इसलिए उसने उस लड़के को बहुत बुरी तरीके से धमकाया और मेंटली टॉर्चर किया और साथ ही उस पर इस बात का भी दबाव डाला गया कि वह मेरे यहां से इस मशीन को उतरवा ले |

मैं एचडीएफसी बैंक को केवल और केवल सर्विस के लिए जानता था | परंतु इस ब्रांच को देख कर मुझे ऐसा प्रतीत होता है कि इस ब्रांच में आपका सारा का सारा स्टाफ एचडीएफसी बैंक का ना हो कर किसी दूसरे बैंक ने रिश्वत देकर यहां पर भेजा हो | जिससे कि यह एचडीएफसी बैंक की सर्विस को कस्टमर तक गलत पहुंचा कर एचडीएफसी बैंक के कस्टमर को तोड़ दें | जिससे कस्टमर एचडीएफसी बैंक में अकाउंट ना खुलवा कर किसी किसी दूसरे बैंक में अकाउंट खुलवाए |

इसमें मेरा कोई नुकसान नहीं है | मैं अपना खाता किसी दूसरे बैंक में खुलवा दूंगा | परंतु जिस तरीके से आप का यह स्टाफ मेरे साथ व्यवहार कर रहा है | हो सकता है कि ऐसा ही व्यवहार यह आपके दूसरे कस्टमरओं के साथ भी करता हो | अगर आपके बैंक का स्टाफ सभी ग्राहको के साथ इसी तरीके का व्यवहार करेगा | तो कौन-सा ग्राहक आपकी सर्विस प्रयोग करना चाहेगा |

Sumit sunta (Ceo & founder)
M. S. Aqua solutions services
Service is prime with smile
M : +91-[protected]
W : www.msaquasolution.com

I am sameer rajaram shelar my credit card no 8345 in 2017 my 7000 rs pending i paid 4500 in one month then continuous i paid 1500 every month but principle was increase by day by day i am not usong this card i told hdfc bank employee for settlement but they not given and lien my account rsaround 11984 without intimation. And my branch charge me3000 for not maintain a/c there after hdfc bank employee call me every month for payment if i am not using this card why i am paying this amt. I am mentally very disturb about your service there call me from [protected] jyoti kotak send executive without id card tushar gholap. Please soll my issue stop harresment with customer i will not paying any amt

I have been following up with hdfc bank for a long time that i am unable to reset my password using email otp + phone otp combination because my debit card is expired and i cannot use the other method. I called customer care multiple times and they keep redirecting me or hang up on me or bluntly say their email otp does not work and i have to apply for debit to do so.

Since i am a classic customer, i even tried to send an email to [protected]@hdfcbank.com and i got an automated email that issue is logged but no one cares to look into it.

I am stuck without netbanking unable to pay my bills and rent. This is totally not acceptable