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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 854

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R
ROHIT KHARAT
from Mumbai, Maharashtra
Oct 26, 2018
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Address: 440026
Website: www.hdfc.com

I brought for iPhone from flipcart then my mood changed I cancelled the order. Flipcard retured the same amount from which I purchased the iPhone but from HDFC there is amount is duducted 74559.16 which not this amount of iPhone.
This showing like in statement.

17/10/2018 MER EMI, LOAN PRECL,[protected] 74559.16 Dr

I don't know which amount is this and I called customer care, they are saying that this amount was deducted from merchant side from closing EMI this is totally bullest because I did not Buy the phone still there change for closing loan. I per discussion with flipcart they returned whole amount.

Please returned this amount else I will not pay any amount and closed my salary account and transfer accounts to some other bank.
HDFC Bank customer support has been notified about the posted complaint.
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    S
    sai1059
    Oct 26, 2018
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    Address: Bangalore, Karnataka, 560240047
    Website: netbanking.hdfcbank.com

    1. Hdfc has started charging once every quarter

    2. Inst-alert chg inc gst jul-sep2017 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

    They should inform the customer before charging. You cannot hold the customer at ransom.

    I am not sure how to resolve this please advice...
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      K
      Kartikbansal903
      from Delhi, Delhi
      Nov 15, 2018
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      Address: New Delhi, Delhi, 110074

      In the last 2-3 months, some amount had been debited from my account without informing me about the transaction and in the description of the same it is showing:

      3RD PARTY CASH TXN INC GST

      Firstly I thought it is because of NEFT txn but it happened again in the next month also.

      What is this txn?
      How can I get my money back?
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        C
        Chaudhary Aqil
        from Gurgaon, Haryana
        Oct 26, 2018
        Resolved
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        Resolved

        Address: Gautam Buddh Nagar, Uttar Pradesh

        I placed the order on flipkart amount rs 11331.00 on 11 october 2018 and dye to some reason i cancelled it on 19 october 2018. For refund of money i contact to flipkart and then they told me that they have already refund my money on 19 oct 2018 and in case of any delay contact to your bank with refund reference number[protected].
        Yet amount is not reverse in credit card.
        Card number-[protected]
        Name-sameer
        Nov 30, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 30, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

        -Anay
        HDFC Bank Customer Assistance
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          D
          Devaraju Sankruth
          from Mirialguda, Telangana
          Oct 26, 2018
          Resolved
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          Resolved

          I have booked a tatkal ticket on irctc on 12th october 2018, money has been deducted but ticket not yet confirmed . I contacted irctc they said money has not been credited in to their account& asked me to contact concerned bank. In the failed transaction it is showing "no response from bank".iam attaching the screen shot of failed transaction. I conducted transaction through net banking.
          +1 photos
          Nov 27, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Oct 26, 2018
          Updated by Devaraju Sankruth
          Mobile no.[protected]
          Verified Support
          Oct 27, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected]in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
          These three are refund reference no generated by amazon
          064155
          529243
          283044
          But my refund is not yet processed by bank
          shreeya shreeya's reply, Aug 8, 2019
          .i have made 3773 + 82 +753 + 457 on 8th july.but i have returned the item so they sent me refund of 3773 + 82 + 753 on 12 july 2019.having refund reference no 529243, 283044, and 534267.plz refund my money in my bank account.i m contacting hdfc from 15 days but dont get resolution
          i did transection from my amount on 1 August 2020 but transection got failed.
          ac no [protected]

          refund for a failed transaction - Comment #3718204 - Image #0
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            A
            Anisha Dharmani
            from Surat, Gujarat
            Oct 26, 2018
            Resolved
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            Resolved

            Hello team

            I had posted the query about my credit card being suspended and not able to use it.
            Due to some reasons i could not clear the amount on time. However when i joined the new company they made me open the account in hdfc bank. I then linked my salary account to the card. Once the card was linked, the money was automatically paid to the bank and have no standing dues against hdfc. However i am still not able to use the card.
            My email id is [protected]@gmail.com
            Name: anisha
            Dec 4, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 29, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

            -Anay
            HDFC Bank Customer Assistance
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              A
              Ashish.i
              from Handia, Uttar Pradesh
              Oct 26, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110044

              Waiver Not Provided yet once already Discussed for the Same - When my 7858 3 month 2 wheeler loan pending hdfc charged 13000 incl late payment or more charges but when I am doing mail for waiver Request hdfc Executive say it's only Possible when I pay whole Amount thenafter 50% Amount will be back in my account but afetr doing 13000 payment no one want to help no one respond properly everybody gave TAT of 5 days, 6 days, 7 Days after struggling of 20 days ill share my experiece here so if possible kindly try to resolve my issue

              A/c - [protected]
              Ashish Kumar Singh
              Nov 22, 2018
              Complaint marked as Resolved 
              loan dept say I need to talk with HDFC bank because bank may be charged for hdfc Salary account related Charges
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 29, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

              -Anay
              HDFC Bank Customer Assistance
              Oct 30, 2018
              Updated by Ashish.i
              OK Please do the asap.
              Nov 01, 2018
              Updated by Ashish.i
              It’s almost 4 days and till awaited for resolution
              Nov 02, 2018
              Updated by Ashish.i
              Kindly update on the same
              Nov 06, 2018
              Updated by Ashish.i
              Reminder 2
              Nov 09, 2018
              Updated by Ashish.i
              Still awaited for resoluation
              Nov 09, 2018
              Updated by Ashish.i
              Please find attached conversation image and do the needful

              Nov 09, 2018
              Updated by Ashish.i
              Hi hdfc team can you pls help in this issue can you try to do your work effectively
              Nov 13, 2018
              Updated by Ashish.i
              Reminder Why HDfC Executive can't Tell Anything can you please share Complaints status when i get my waiver amount back
              Nov 21, 2018
              Updated by Ashish.i
              Reminder 3
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                SachinDD
                from Mumbai, Maharashtra
                Oct 26, 2018
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                Address: 400706
                Website: www.HDFC.com

                Credit card not deliver in my address ( no one can contact me )

                Abhimanyu is Told Me Before Opening BanK account We Provide Good Servies To Customer But after I Know They Provide Very Chip and Poor Servies I am not Satisfy ForM HDFC bank

                (Abhimanyu..Nerul Branch ...Navi Mumbai 400706)
                I am know About His Full Name But I have One Photograph Abhimanyu ..
                HDFC Bank customer support has been notified about the posted complaint.
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                  D
                  Dr.Shubham choudhary
                  from Basi, Rajasthan
                  Oct 26, 2018
                  Resolved
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                  Resolved

                  Address: Jodhpur, Rajasthan, 332301

                  I have a hdfc account in fatehpur shekhawati, sikar 332301. My account no is [protected]
                  135rs= (118+17) has been debited from my account as ashoc charges. I'm not aware of these kind of charges, so i need a clarification and refund. I don't know why i had been fined since last one month i haven't use atm and my account balance is also above minimum maintenance balance.
                  Nov 30, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 30, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that our branch official Mr. Govind Sodhani has contacted you and addressed your query. For further assistance, you may contact him on [protected].

                  -Anay
                  HDFC Bank Customer Assistance
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                    H
                    Hemal Thakkar
                    from Mumbai, Maharashtra
                    Oct 26, 2018
                    Resolved
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                    Resolved

                    Address: 400067

                    Dear sir,

                    Card no : [protected]
                    Date : 7-10-18
                    Time : 15.54

                    Transaction done from card end but irctc ticket not issue & thus transaction failed,
                    Pls. Note the complaint.

                    I hv mailed this complaint on hdfc ('customerservices. [protected]@hdfcbank.com') email id, but no response even...

                    Awaiting for reversal of payment with cnfmation.

                    Below is screen shot of sms recd.
                    Nov 26, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 26, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We confirm that we had already responded to your e-mail on October 3, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

                    -Manoj
                    HDFC Bank Customer Assistance
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                      A
                      Anoop Sojan
                      from Ernakulam, Kerala
                      Oct 26, 2018
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                      Address: Ernakulam, Kerala, 682017

                      I am an hdfc bank credit card holder. The bank has auto debited rs. 1899/- + 500 (Over limit fee) from my credit card number ending with 0219 without my concern on date:25/10/2018. I am not interested in this service and don't want this membership anymore. So, cancel the membership and refund this debited amount of rs. 2399/- (1899/- + 500/-). Otherwise, i wish to take action against this illegal fee charged without intimation.

                      Oneassist relationship number: 2979691
                      Name:- anoop sojan
                      Mobile no.:- [protected]
                      Credit card number ending:- 0219
                      +1 photos
                      HDFC Bank customer support has been notified about the posted complaint.
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                        D
                        david ansil
                        from Mumbai, Maharashtra
                        Oct 26, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400091
                        Website: www.hdfcbank.com

                        Dear sirs managing my complaint i have an issue with the bank where they haven't left any sources for me to contact them to know what is my bill for the month and when can i get a call from them i asked them what is my bill please tellme so that i can avoid late payment charges and pay on time but the lady said you will get a call back and i didnt just after i crossed my due date days the bank collection guys tellme i have to pay 2900 because of my late payment, first my card is blocked so i cannot call the customer service as i get rejected in the ivr i am not registered with mobile banking too second i visted the bank in malad on 29 september to change my phone number on the credit card so that i can get an intimation but i got nothing iv been forced and harassed by the guys calling me and telling we will come home as iv got a sick mom at home and asking me to pay my entire outstanding which i cannot i can only pay the monthly dues i get which i guess isnt wrong but hdfc bank has been really very rude to not look at the reality of the problem and just penalizing the customers.
                        +1 photos
                        Nov 30, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 29, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We observe that your card ending 6770 was hotlisted, as per your request on 04/08/2018 and a new card ending 1279 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number. Further, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. In order to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. In view of the same, our bank representative had contacted you at the numbers recorded with us to communicate the outstanding and facilitate payment towards the same. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges.

                        -Anay
                        HDFC Bank Customer Assistance
                        Oct 31, 2018
                        Updated by david ansil
                        I agree but you are not getting my concern sir iv been to the bank to change my number so i can know what is my due to pay out i have called the bank before the due date but i cant get through because my card is blocked as u mentioned i am asking just to wave off my late payment charges because its not my fault i havnt got no emails, i have been to the bank asked them to change my number filled up the form they wanted me to no intimation yet, called ur representative the day they called she said she will have sm1 to call me back the same day so i can know how much do i need to pay but the bank waited to call me back n then called me a week ago now is that fair that bank will only call me after i cross my due date but the customer is trying to get in touch with the bank from a long time but no response then i have been charged for late payment i mailed to the monish naik who is a representative.
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                          bhaku123456
                          from Chennai, Tamil Nadu
                          Oct 26, 2018
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                          Address: Coimbatore, Tamil Nadu, 641035

                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 0445 without my concern on date: 26/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/- asap

                          Name: bharath kumar d
                          Card no: 0445
                          +1 photos
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. Request you to share your Membership ID and registered mobile number at [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you further.

                          Regards,

                          Devendra,

                          OneAssist, Social Media Team.
                          bhaku123456's [Complaint's author] reply, Nov 5, 2018
                          Membership ID : Field29
                          Mobile number : 9487973365
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                            D
                            Devendra sinhh
                            from Jaipur, Rajasthan
                            Oct 26, 2018
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                            Address: Bhilwara, Rajasthan

                            I want a taken personal loan. And i fill the online form many time. But your staff and customer cares are not responding me. And i call customer care so not response my call. What is this. And all customer care number are off. So i am not satisfied hdfc bank and my account in hdfc bank so i close my account and i am account open other bank because your bank service are not true.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Oct 26, 2018
                            Updated by Devendra sinhh
                            Please solution my complaint otherwise I close my account
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                              wx1
                              from Jaipur, Rajasthan
                              Oct 26, 2018
                              Resolved
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                              Resolved

                              Address: Jaipur, Rajasthan, 302012

                              One of the employee of the hdfc bank brightland school, vaishali nagar, jaipur -302021, rajasthan.
                              Date of incident 25/10.2018
                              I have open a account in the bank on 18/10/2018.
                              I went to bank on 28/10/2018 and quarry about my kit but that champ mr. Mahaveer choudhary laugh at me and reply that the kit is not in my pocket and misbehaviour. He is very irresponsible i request you yo take strong action upon him.

                              Thanks
                              Mr. Dheeraj agarwal
                              Nov 30, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Oct 29, 2018
                              Updated by wx1
                              No update from HDFC bank
                              Verified Support
                              Oct 30, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that the welcome kit has been received by you which has been confirmed upon your personal visit at the branch. Should you require any further assistance, you can contact our Branch Manager, Mr. Nitin Daga at [protected].

                              -Bejoy
                              HDFC Bank Customer Assistance.
                              Oct 31, 2018
                              Updated by wx1
                              And what about the that Champ Mr. Mahaveer your bank grate emoloyee
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                                M
                                madhava1989
                                from Hyderabad, Telangana
                                Oct 26, 2018
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                                balance transfer from old food card to new food card

                                Address: Rangareddy, Andhra Pradesh, 501510
                                Website: HDFC Prepaid Card

                                My old food card got damaged and i sent an email to "foodcardsupport. [protected]@hdfcbank.com" and they sent a procedure for requesting new card.
                                My got new card got dispatched to my address, when i have asked for activation of new card and sent an email to above mentioned address, they haven't responded.
                                I have called to customercare, but they stated we don't have much information need to contact the same email address.
                                br...
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                                SAILAKSHMI M
                                from Chennai, Tamil Nadu
                                Oct 26, 2018
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                                Address: Chennai, Tamil Nadu, 600039

                                I am using salary account in hdfc bank, these bank is getting more charges for every usage of netbanking, irrelevant transaction found in my account. If i contact customer care there is no proper help desk to clear a querry, it is ful of automation tell press 1 press 2 etc that's irriitating. I hate hdfc now i want my fund back they have to respond i am going to close my account today.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  R
                                  Roshni Abhisika
                                  from Bhubaneshwar, Odisha
                                  Oct 26, 2018
                                  Resolved
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                                  Resolved

                                  Website: Flipkart

                                  Recently i have purchased items from flipkart online shopping app on 10th oct 2018 and made payments using my hdfc account. But due to certain reasons i had to immediately cancel my purchase n i was confirmed by the merchant of refund within 2/3 business days ie 13/10/2018. The amount was worth 6634 rupees. Bt at the end of 13th i only got 345 rupees. When i made contact to the customer care at flipkart they told that they have returned the money n it might take 7-10 business days for the amount to be displayed in my account. Owing to the assurance and the fact that there was lot of holidays in between i waited till 23/10/2018. But im yet to recieve my money. I again talked to the customer care at flipkart n they told that it was on part of bank that my money has been stuck. I tried to talk at the local branch of hdfc but they told that nothing can be done at here n i have to drop a mail citing my problems. Hence, i request to kindly take some urgent action n see that the money (Worth rupees 6289) is back to me at the earliest. Consider this as urgent n do the needful asap.
                                  Waiting a reply from you.
                                  Roshni abhisika.
                                  Hdfc account no-[protected].
                                  Please look into the matter at the earliest possible time. For further inquiry kindly reach me at -[protected].
                                  Oct 26, 2018
                                  Complaint marked as Resolved 
                                  Thanks
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Its resolved .. thankyou
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                                    nitesh 1989
                                    from Delhi, Delhi
                                    Oct 26, 2018
                                    Resolved
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                                    Resolved

                                    Address: 110062

                                    Hello sir, i am nitesh jindal one of your bank account holder and your credit card holder. From last one year i am suffering from diseases from which i cant able to manage my credit card account. My younger brother is taking care of my credit card but he fail to mange my account properly because of which lots of late charges and finance charges added in my account. When you check my account statement of last one year you will get to noticed that more than rs 30000/- extra penalty is added to my account. So you are requested to go through account statement and waif off the amount as much as you can do. Thanking you
                                    Nov 26, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 26, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due to the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      V
                                      Vickymuthu
                                      from Thrissur, Kerala
                                      Oct 25, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600021

                                      I had purchased lg 4k tv from vasanth and co in washermenpet showroom on 24/06/18. I had made a payment of 40000/-through my hdfc credit card with an offer of 5% cashback i. E ₹2500/-, in that consolidated payment slip of hdfc, it was clearly mentioned that i’ll receive a cashback with in 90 days of purchase date. But as of now i dint receive a cashback from ur side. I required to your kind self to intervene it and credit the cashback at the earliest.
                                      Nov 26, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 26, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We're sorry to hear that. Please share your Account No./ Card No. with registered contact info & complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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