HDFC Bank Complaints & Reviews

Address: Mumbai City, Maharashtra, 400092

After running behind multiple department i got a settlement letter which stated that in 4 installments i'll be settled.

First they took cheque number then they asked me to pay online it self.

I paid 2 installments before date now i'm still getting automated recording asking to pay as per my old due date and calls everyday thrice a day asking to pay money when i am on settlement. I receive statements showing interest on the original amount the number is unreachable for the guy who gve me settlement. They r staying me saying it will will fine aft u make settlement last payment but i knw they r lying. I wanna file a police complaint guide me as to how.

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 560035

On 22nd oct 2018, amount of 1899 debited from my account of hdfc bank in mumbai at cponeassis, without any information or without informing me or without sending otp or phone call to me.
You should atleast have to inform me before the transaction.

I want my money back in my account and information about this why it was debited from my account.

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Vellore, Tamil Nadu, 632601

I had paid minimum dues from past one year r more, but due to i'll health of my wife. N death of brother in family not able to pay from past 6 months. Frm past 15days collection agency is harassing me at workplace,, that agency manager is speaking vulgar language, i asked them to wait till my salary date for payment of 10k from total outstanding bal 42k, but tortureing more. Saying that collection agent will get 10persons at my workplace tomorrow too much harassment. My wife was discharged from hospital only yesterday, now also i'm not able to get required scan for her. But agency manager calls n informs that let ur wife die, i need money. Please suggest me any solution for the payment next week. I have to take my wife again to hospital
Please help

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id in 04 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Bejoy
HDFC Bank Customer Assistance.

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I had applied hdfc credit card through your representative as per his advice hdfc card diners club international rewardz selected but now since three month shopkeepers denying payment through this card and says 3% transaction charge applicable with this card. So i am requesting to you kindly solicit the problem to issue me new card otherwise i will discontinue your service. Kindly acknowledged on my mail add. [protected]@gmail.com. Thanks

Dec 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to log-into www.hdfcbank.com and please follow the below steps for downloading the upgrade form: Step 1: Choose " Forms Center" by follow the below mentioned URL ( http://www.hdfcbank.com/personal/form_centers/form_centers ) Step 2: Once inside select Credit Card option and click on " Application for Card Credit Limit Increase / Card Upgrade ". On downloading the form, kindly fill up the same and forward it to the below mentioned address: HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041. All income / supporting documents as mentioned above will need to be self attested (duly signed by you) on the document along with a signed letter. On receipt of the documents, we will review the card upgrade request on your card account and intimate you accordingly.

-Manoj
HDFC Bank Customer Assistance

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Address: Paschim Medinipur, West Bengal, 721457

I'm using hdfc credit card. Now i see the transition details that an amount of 1399/- was debited from my credit card ending with 4944 without my permission on 26/10/2018
Kindly cancel this plan and request you to refund the amount of rs 1399/-. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

Kindly, refund my amount.

Thanks and regards
Nandan chowhan
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 1, 2018

Dear Nandan,

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3683949. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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A

arul ap

from New Delhi, Delhi

Dec 12, 2018

Cancelled my one assiment service and refund my money

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5362 without my knowledge on 05/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
.

Kindly, refund my amount.

Thanks and regards
Arul Pandian A.

Reply

arul ap's reply, Dec 12, 2018

ancelled my one assiment service and refund my money

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 5362 without my knowledge on 05/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
.

Kindly, refund my amount.

Thanks and regards
Arul Pandian A.

arul ap's reply, Dec 12, 2018

ancelled my one assiment service and refund my money

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 0411 without my knowledge on 05/12/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
.

Kindly, refund my amount.

Thanks and regards
Arul Pandian A.

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Address: Chennai, Tamil Nadu

Website: www.hdfcbank.com

I think it is the poorest service provider bank in the whole country. My application no.[protected]o1, which i submitted appx. 3 months ago. The executives have asked for my documents for more than 5 times and today i when i tracked the application it shows disapproved because of some they don't have required documents.
The executives are so irresponsible towards customer and zero customer centricity is there. They opened my account by telling me something they have not been able to deliver.

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

HDFC Bank Customer Care's response Dear Customer,

As confirmed earlier, the verification process initiated from the Bank's end has not been successful and in view of the same, we necessarily require the residence declaration form available in the below mentioned link for confirmation of your residence address (along with the supporting documents as available). https://bit.ly/2AAcmdz We request you to send the duly filled/signed form to the below mentioned address to enable us to assist you in this regard. HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

-Manoj
HDFC Bank Customer Assistance.

Nov 01, 2018

Updated by Shivam Gera13 Hello Manoj,
They have initiated the process gain for the second time and each time I track application it says in Process. It has been 3 months already. If you can do something about it then kindly fast track the application.

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I want to cancell my hdfc life uday proposal but no response from hdfc life.
Hdfc life agent told me to sent an e-mail, but no action taken after e-mail was sent several times.
Proposal have many wrong information and premium deducted was converted into emi without my consent.
I want to cancell the proposal.
No money refund till date.
Also it was said no documentation required, but they asked to submit different documents.
No policy issued by hdfc.
My application no.:[protected]
Premium: inr 10450
Plan: hdfc life uday

Please take action.

Dec 9, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

Oct 30, 2018

Updated by Ajit Baskey several times contacted the agent and e-mail to service @hdfclife.com .
no response or solved the issue.

Verified Support

Nov 05, 2018

HDFC Life Customer Care's response Hi, I would like to inform you that, response dated October 30, 2018 has been shared with policyholder on his registered email Id via interaction no.[protected].

Nov 07, 2018

Updated by Ajit Baskey sorry you have send me policy service form.
please note that no policy have been issued and i want to cancel the policy proposal.

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A

Ajit Baskey

from Koch Bihar, West Bengal

Nov 7, 2018

sorry you have send me policy service form.
please note that no policy have been issued and i want to cancel the policy proposal.

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Address: Pune, Maharashtra, 412308

Hi, i am working in private company also applied credit card on same day with help of your representative.. But now showing in my credit card status card disapproval..

We wish to inform you that application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes.

Email - [protected]@gmail.com

Please update me

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.

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I have made a jwellery purchase from tanishq, chandigarh on 28.07.18 for rs. 100, 000/- using my hdfc bank debit card, and as per then running campaign, i was supposed to get a 5 % cash back, but even after almost 3 months, the cash back is not reced.

When i wrote to bank, the replied as follows:

"we regret to inform that we are unable to act upon your query with the details provided, we request you to provide any of the following details that you have received with regards to the offer:

1. Forward us the complete offer mail
2. The complete content of the sms alert for the offer
3. Screen shot of the offer message in order to check and assist you faster."

As the offer was displayed at tanishq show room, i do not have any such sms.

B. S. Grover

Nov 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No., offer details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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Address: Pathankot, Punjab, 145001

I really don't understand this people i could not be my one installment and my phone is not working from last 2 week andes recovery guys called on my voice number and they said chor sala party i really couldn't understand what to do i don't find any sense that these are the professional words if someone is not paying your one is one installment you can tell them to pay fine..

My name is ashish and i belong to pathankot...

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Address: Karnal, Haryana, 132054

Sir good mng, mera naam vishal lathwal hai. Sir maine pehle bhi 2 baar complaint ki thi ki mere creadit card se balance cut gya tha or cash nhi nikla... Maine 9 may, 2018 ko 2 baar cash nikalne ki kosis ki thi... Par cash sirf ek baar hi nikla tha... Maine 11 may ko email karke complaint b ki thi..

Or june me mere ko 10000 rupees ka creadit bhi mil gya tha... Par ab dubara 10000 rupees jo creadit kiye the bank ne... Wapis le liye h... Sir mera disputes no. H [protected]... Or mera creadit card no - [protected] hai... Please sir mera balance dubara creadit kr dijiye... Sir [protected] - new complaint no - hdfc priority complaint number hai... Or old complaint no ([protected]) ye hai... Thankyou

HDFC Bank customer support has been notified about the posted complaint.

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Website: Oneassist

I requested for cancellation of plan but they are not cancelling the service instead they are convincing me to continue the service, forcing me to accept the plan, i don't know what to do, amount is debited from my credit card, i have to pay money for credit card but i am not interested to pay money. Its really a compulsion for me. Its a single plan. Each day i called them to cancel the service but they keep on explaining the service provided by them and finally making me to accept what they say and i am helpless to talk about such thing. Kindly provide solution and help me by cancelling and refund the amount taken from me.

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 29, 2018

Dear Customer,

Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Salem, Tamil Nadu, 636016

I have purchased a sony tv on jan 2018 and they told about cash back offer of rs.3000 after 90 days but even after oct 2018, i never received my cash back offer in my account when contacted no proper response from the assistant sales manager mr.mohanraj on new fairlands branch salem. he says that ho dont know anything and he said what hdfc is said to me.. now i dont know. what a responsibe reply from a sales manager from a branch. what does all these branch manager is doing?? i dont know and most of the other customers received the cash back offer but i didnt. they are cheating...

HDFC Bank customer support has been notified about the posted complaint.

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Address: 440026

Website: www.hdfc.com

I brought for iPhone from flipcart then my mood changed I cancelled the order. Flipcard retured the same amount from which I purchased the iPhone but from HDFC there is amount is duducted 74559.16 which not this amount of iPhone.
This showing like in statement.

17/10/2018 MER EMI, LOAN PRECL,[protected] 74559.16 Dr

I don't know which amount is this and I called customer care, they are saying that this amount was deducted from merchant side from closing EMI this is totally bullest because I did not Buy the phone still there change for closing loan. I per discussion with flipcart they returned whole amount.

Please returned this amount else I will not pay any amount and closed my salary account and transfer accounts to some other bank.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560240047

Website: netbanking.hdfcbank.com

1. Hdfc has started charging once every quarter

2. Inst-alert chg inc gst jul-sep2017 charging for instant alert for the account. When opening the account they mentioned that this service was free and now they are charging

They should inform the customer before charging. You cannot hold the customer at ransom.

I am not sure how to resolve this please advice...

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Address: New Delhi, Delhi, 110074

In the last 2-3 months, some amount had been debited from my account without informing me about the transaction and in the description of the same it is showing:

3RD PARTY CASH TXN INC GST

Firstly I thought it is because of NEFT txn but it happened again in the next month also.

What is this txn?
How can I get my money back?

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Address: Gautam Buddh Nagar, Uttar Pradesh

I placed the order on flipkart amount rs 11331.00 on 11 october 2018 and dye to some reason i cancelled it on 19 october 2018. For refund of money i contact to flipkart and then they told me that they have already refund my money on 19 oct 2018 and in case of any delay contact to your bank with refund reference number[protected].
Yet amount is not reverse in credit card.
Card number-[protected]
Name-sameer

Nov 30, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

-Anay
HDFC Bank Customer Assistance

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I have booked a tatkal ticket on irctc on 12th october 2018, money has been deducted but ticket not yet confirmed . I contacted irctc they said money has not been credited in to their account& asked me to contact concerned bank. In the failed transaction it is showing "no response from bank".iam attaching the screen shot of failed transaction. I conducted transaction through net banking.

Nov 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 26, 2018

Updated by Devaraju Sankruth Mobile no.[protected]

Verified Support

Oct 27, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected]in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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S

shreeya shreeya

from Mumbai, Maharashtra

Aug 8, 2019

These three are refund reference no generated by amazon
064155
529243
283044
But my refund is not yet processed by bank

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shreeya shreeya's reply, Aug 8, 2019

.i have made 3773 + 82 +753 + 457 on 8th july.but i have returned the item so they sent me refund of 3773 + 82 + 753 on 12 july 2019.having refund reference no 529243, 283044, and 534267.plz refund my money in my bank account.i m contacting hdfc from 15 days but dont get resolution

S

sumit123hsharma

Aug 12, 2020

i did transection from my amount on 1 August 2020 but transection got failed.
ac no [protected]

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Hello team

I had posted the query about my credit card being suspended and not able to use it.
Due to some reasons i could not clear the amount on time. However when i joined the new company they made me open the account in hdfc bank. I then linked my salary account to the card. Once the card was linked, the money was automatically paid to the bank and have no standing dues against hdfc. However i am still not able to use the card.
My email id is [protected]@gmail.com
Name: anisha

Dec 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110044

Waiver Not Provided yet once already Discussed for the Same - When my 7858 3 month 2 wheeler loan pending hdfc charged 13000 incl late payment or more charges but when I am doing mail for waiver Request hdfc Executive say it's only Possible when I pay whole Amount thenafter 50% Amount will be back in my account but afetr doing 13000 payment no one want to help no one respond properly everybody gave TAT of 5 days, 6 days, 7 Days after struggling of 20 days ill share my experiece here so if possible kindly try to resolve my issue

A/c - [protected]
Ashish Kumar Singh

Nov 22, 2018

Complaint marked as Resolved

loan dept say I need to talk with HDFC bank because bank may be charged for hdfc Salary account related Charges

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Anay
HDFC Bank Customer Assistance

Oct 30, 2018

Updated by Ashish.i OK Please do the asap.

Nov 01, 2018

Updated by Ashish.i It’s almost 4 days and till awaited for resolution

Nov 02, 2018

Updated by Ashish.i Kindly update on the same

Nov 06, 2018

Updated by Ashish.i Reminder 2

Nov 09, 2018

Updated by Ashish.i Still awaited for resoluation

Nov 09, 2018

Updated by Ashish.i Please find attached conversation image and do the needful

Nov 09, 2018

Updated by Ashish.i Hi hdfc team can you pls help in this issue can you try to do your work effectively

Nov 13, 2018

Updated by Ashish.i Reminder Why HDfC Executive can't Tell Anything can you please share Complaints status when i get my waiver amount back

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 855

credit card settlement.

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money withdrawn without approval or purchase

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credit card payment

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card not supported every swipe machine or electronic transaction

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cancellation of one assist mfee

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credit card

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request for cancellation of hdfc life uday proposal

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credit card status - disapproved

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cash back not received.

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two wheeler loan recovery harassment

request for 10000 rs. refund..

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one assist cancellation of plan

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cashback offer on my consumer durable loan

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credit card

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inst-alert chg inc gst

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unknown transaction issue

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refund amount not reversed in credit card

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refund for a failed transaction

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credit card being suspended

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waiver issue

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