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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32919
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HDFC Bank reviews & complaints page 856

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S
Saptarshi Sharma
from Kolkata, West Bengal
Oct 24, 2018
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Address: Kolkata, West Bengal, 700012

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending 1645 on 23/10/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- they renewed the service again and charging me again in current bill period. I want credit in my bank account asap.

Oneassist relationship number : 5529145
Name :- saptarshi kar
Mobile no. :- [protected]
Credit card number ending :- 1645
HDFC Bank customer support has been notified about the posted complaint.
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    Anu90
    from Ernakulam, Kerala
    Oct 24, 2018
    Resolved
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    Resolved

    Address: Ernakulam, Kerala, 682016
    Website: www.keralartc.in/KSRTCOnline

    Hi team,

    I send the below mail to "[protected]@hdfcbank.com" on 22.10.2018 & i received an automail reply immediately. But nobody contacted me & my compliant is still not resolved.

    "i have tried booking tickets from ernakulam - mookambika - ernakulam in kerala rtc on 19.10.2018. The amount was deducted from my hdfc credit card immediately after entering the otp, but not redirected to merchant site & i haven't got the ticket. I have used hdfc payment gateway for transaction.

    I have received the below message for my payment
    "rs.4188/- was spent on your credit card ending 3302 on[protected]:19:51:59 at ksrtconl1608735"

    I have contacted to hdfc credit card customer care & collected the reference no. 07601657001019013469147

    Kindly do the needful to refund back the same amount.

    Regards,
    Anu
    Dec 4, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Oct 24, 2018
    Updated by Anu90
    my problem not solved
    Verified Support
    Oct 30, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 2 working days.The reference number for this interaction is[protected].

    -Anay
    HDFC Bank Customer Assistance
    Nov 01, 2018
    Updated by Anu90
    Team,

    Please give an update.
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      Y
      yaman koyande
      from Mumbai, Maharashtra
      Oct 24, 2018
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      Address: Thane, Maharashtra, 421503

      Alredy complaint kiya hai abhi tak kuch bhi nahi hua... Bank ke against complain kiya to kuch bhi solution nahi nikalata hai.. Bank wale hame loot rahe hai aur hum kuch bhi nahi kar sakate... Bank wala manamani kar rahe hai.. Control nahi hai.. Please kuch to solution nikalo... Pareshan ho gaye hai hum abhi.
      Sirf complaint lete hai action lete hai nahi kya malum..
      HDFC Bank customer support has been notified about the posted complaint.
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        S
        shueab2010
        from Mumbai, Maharashtra
        Oct 24, 2018
        Resolved
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        Resolved

        Address: Pune, Maharashtra, 410401

        Hello, myself shueab ([protected]) from mumbai. I got credit card from hdfc bank in nov 2017. And maintain a simply banking with bank. I had also paid all emi of bank and plus credit card payments. From few month ago, i didn't paid credit card payment of sept 2018 month properly. I did what is written on my statement. But for this month, i had paid through net banking but it got written to my account after three days. And today when i credited my account with cheque of 15, 000, then your employees is calling me and using all foul languages and all bad words to me (Customer). He admit that he will kill me if i didn't paid payment. He has to come here to pune and apologies to me then i will release payment of credit card and all.
        Thanks
        Nov 26, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 26, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        With regard to your credit card, we request you to contact our Debt manager at[protected]/33016802.

        -Manoj
        HDFC Bank Customer Assistance
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          P
          pdkaran
          from Delhi, Delhi
          Oct 24, 2018
          Resolved
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          Resolved

          Address: Ghaziabad, Uttar Pradesh, 201014

          I received a call from [protected] from ms. Komal, who claimed that she is from hdfc standard life head office bandra branch, mumbai and she has received file of my policy with request for blocking it for 10 years and i wont be able to withdraw money from it.

          Yesterday also i received call from mr deepak and his manager claiming to be from hdfc faridabad branch who we asking me to immediately commit for new fixed maturity plan else my above policy will be surrendered and money will be paid to agent. When i asked them to meet me they said they can not meet and i must provide them my personal information online and commit for new plan immediately.

          I am sure some one from the bank is playing mischievous role. You are requested to register my complain and take action against above persons and inform me.

          Nobody should surrender, take money or withdraw any amount from above policy without my written consent.

          Expecting immediate response to my complain.

          Thanks

          Parmanand das karan
          Nov 29, 2018
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          Oct 25, 2018
          HDFC Life Customer Care's response
          Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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            A
            ashish garg 1984
            from Noida, Uttar Pradesh
            Oct 24, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110030

            I have visited hdfc bank, chhattarpur, new delhi branch in december 2017 and submitted a application for closing of bank account i have in hdfc bank. The 2 executive (One lady and one gentleman) were sitting at 'may i help you' desk. They taken my application and told it will be done in 1 month time as my account was in malad, mumbai branch.
            After so many months, nothing was happened, i contact hdfc customer care, they raised my complaint and after 2-3 days i received a call from chhattarpur branch that i need to visit in branch for giving the application for account closure. I visited on[protected] and get a confirmation for account closure by 21-sep-18. But till this time i did not received any confirmation from bank/branch for account closure.
            Nov 26, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 26, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

            -Manoj
            HDFC Bank Customer Assistance
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              D
              debumuks
              Oct 24, 2018
              Resolved
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              Resolved

              Address: Darjeeling, West Bengal

              Sir/madam,
              I have deposited an indian overseas bank cheque no. 61320 dt 23/04/2018 at your hdfc bank, hill cart road branch, siliguri, west bengal for clearing purposes on 11th may, 2018. The same cheque got dishonoured due to some error. But till date we have not receipt back that dishonoured cheque. I have visited your hill cart road branch quite a few times for that cheque. But every time i got the reply that "we have mailed to mr arshad ali, ho-mumbai and you will get that cheque shortly".
              But till date got no intimation.

              Kindly look into the matter & oblige.

              With regards,

              D. Mukherjee
              [protected]
              Debu. [protected]@rediffmail.com
              +2 photos
              Nov 26, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 26, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, The complete address of Branch where the same was submitted as per website (Along with IFSC code) and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum

              -Bejoy
              HDFC Bank Customer Assistance.
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                S
                Shridhar Hosmani
                from Bengaluru, Karnataka
                Oct 24, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560048

                Hi team,
                My name is shridhar, i am registering this complaint regarding credit card payment. Due to security reason couple of days back i have blocked credit card. While blocking the card i have asked representative can i able to make my due payments to the existing card, he said yes. After some days while generating the bill bank has generated bill in new card number and bank has not initiated about new card number. Hence i cant able to make payments to old card now, could you please assist me with this issue?
                Nov 24, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 24, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
                Hi,
                I'm using an NRI account for Net banking, since past 2 weeks I'm not receiving OTP on my registered mobile number.Can you pleas ehelp to check and ocnfirm what is the issue.
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                  K
                  Kaviya S
                  from Mumbai, Maharashtra
                  Oct 24, 2018
                  Resolved
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                  Resolved

                  Ad hoc statement charge ₹118 have been deducted on 23/10/2018 from my hdfc salary account without any information.

                  But i haven't asked for any such statements from bank either by visiting branch or through net banking.

                  When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

                  So i need clarification from bank or reverse my ₹118 to my account.
                  Withfrawal - 118.00 rs
                  Oct 24, 2018
                  Complaint marked as Resolved 
                  Ad hoc statement charge ₹118 have been deducted from my hdfc salary account without any information. But i haven't asked for any such statements from bank either by visiting branch or through net banking. When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer. So i need clarification from bank or reverse my ₹118 to my account. Withfrawal - 118.00 rs
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    srvranjan
                    from Burla, Odisha
                    Oct 24, 2018
                    Resolved
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                    Resolved

                    Address: Khordha, Odisha, 751005

                    Sir, i purchased a mobile (Vivo v9 youth) from flipkart on 14-oct-2018 by debit card emi of hdfc bank, the price of mobile 12591 will debit from my card. After 10 min i cancel the order (Order id-od[protected] the amount will be refunded to my card on 15-oct-2018, i alredy call to flipkart customer care they told me your refund alredy revert in your card. But from bank my loan is active and loan number also be generated ([protected]) and my emi date will be set on 5-nov-2018. (Rs.1142.39). I alredy 6to7 times call to hdfc customer care they told me there are no amount will refund. Hdfc bank customer service not responding my call. I alredy wait 10 days after then i call they told me no refund will be shown wait. I go to hdfc bank they told me contact to phone banking service. So what can i do here i irriteted extreamly. I have all proves all recoding of bank and flipkat. My mobile no register in bank and flipkart-[protected], please help me...
                    +1 photos
                    Nov 26, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 25, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have received a cancellation request and we are waiting to receive the refund amount from Flipkart for processing the same. Kindly liaise with Flipkart for further status, post which the loan can be closed. Please write to [protected]@hdfcbank.com for any further clarification or assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Bejoy
                    HDFC Bank Customer Assistance.
                    Oct 25, 2018
                    Updated by srvranjan
                    Flipkart already refund on 15 Oct 2017. See the screen shot of the mail from flipkart

                    Oct 27, 2018
                    Updated by srvranjan
                    Flipkart already refunded the amount Rs.12591 I mentioned the confirmation mail with the reference number i mentioned the screenshot below .HDFC bank is delay and harassment the Customers The Customer service is very poor...If Flipkart not refunded how was the reference number create? Private banks are Cheaters like HDFC bank my issue not resolved Please help me

                    I paid my hdfc credit card bill via billdesk 3 days ago.I have not been paid on my bill yet.

                    Transactions Reference no (PSB[protected])
                    Payment Amount (10000)
                    Payment mode (Sbi net banking)

                    I hope you will solve my problem soon.
                    Thank you
                    Surinder kumar

                    debit card emi related - Comment #3250837 - Image #0
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                      N
                      nipun.agrawal2006
                      from Delhi, Delhi
                      Oct 24, 2018
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana, 122018

                      Hi -

                      I have a salary account with hdfc bank and the customer id is 42923387

                      I have linked my mutual fund sips to my hdfc to deduct amount via ecs, every month but the fund was not there in my account.

                      Hdfc bank has deducted rs. 590.00 in the above deductions, i not even received any intimation via call/email/sms from the bank before deductions. This has been done 9 times over last 6 months.

                      Request you to consider my complaint and help me to get my money back and also to avoid further deductions in my account. Thank you.
                      Oct 24, 2018
                      Complaint marked as Resolved 
                      Details in the complaint were to be updated hence a fresh complaint has been launched
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 24, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret our inability to act upon the instructions for cancellation of ECS mandate you have sent us through e-mail, for security and authentication purposes. Please submit your requirement at the nearest branch, through a written letter, duly signed by all account holders. In case you are unable to visit the branch, you can send the same by postal service or courier. Please visit the following link for the address of our branches and ATMs https://goo.gl/oKhNCZ We trust you will appreciate that this is to protect our customers' interests. Please write to [protected]@hdfcbank.com for any further clarification or assistance.

                      -Anay
                      HDFC Bank Customer Assistance
                      Oct 25, 2018
                      Updated by nipun.agrawal2006
                      Dear HDFC team,

                      I have not asked for the cancellation of the ECS mandate. My requirement is getting my funds back to my account. Totally 7080 Rs have been cut in 12 transactions as penalty. I want that amount to be transferred back to my account as it was cut without any prior notification as well as the bank hasn't suffered in any which way that it penalized me for this.

                      Please act upon this at the earliest.
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                        P
                        Parvathi Natarajan
                        from Cuddalore, Tamil Nadu
                        Oct 24, 2018
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                        Address: Chennai, Tamil Nadu, 600024

                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7879 on date:15/10/2018. I am not interested about this service and don't want this membership any more.

                        Kindly refund and deactivate this service on urgent basis. Don't activate this type of service in future. I am not happy with your service and please refund my money back as soon as possible.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Parvathi,

                        Greetings from OneAssist!

                        We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

                        Regards,

                        Devendra,

                        OneAssist, Social Media Team.
                        I paid my hdfc credit card bill via billdesk 3 days ago.I have not been paid on my bill yet.

                        Transactions Reference no (PSB[protected])
                        Payment Amount (10000)
                        Payment mode (Sbi net banking)

                        I hope you will solve my problem soon.
                        Thank you
                        Surinder kumar

                        cancellation of one assist membership - Comment #3250833 - Image #0
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                          mukesh lohani
                          from Chandigarh, Chandigarh
                          Oct 23, 2018
                          Resolved
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                          Resolved

                          Address: Jammu, Jammu and Kashmir

                          Sir mere pass hdfc ka crdeit card 55555 hai.. Hdfc ne bnate time use smart pay scheme mai bnaya jisme wo life time free hai but baad mai usme two mnth 100 - 100 rupees kar ke cut kiye phir apne aap use band karke mera postpaid no jo usme fill hai uska bill bharna suru kar diya.. Ab member ship fees 1000 rs ki panlty di hai. Jab coustmr care or inki koi head niss renu se baat ki to unhone btaya sir galti to hai bank but hum kuch ni kar skte... Sir plzz solce this problm jab meri koi mistake ni hai hadfc ki glti hai to fir mai mmbr ship fees ku bharu... Plz solve immdtlty... Your mukesh chandra
                          Nov 26, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Oct 23, 2018
                          Updated by mukesh lohani
                          Galti hmari ni hai phir bhi penalty costumer ku bhare...Hdfc credit card staff section ne bhi koi positiv responce ni diya jab galti bank ki hai to hme penalty ku...Plzz solve this prblm and they also agreed sir aapka to smart pay scheme par credit card open hua hai ye galt hua aapke sath but hum kuch ni kar skte...
                          Verified Support
                          Oct 25, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your Card No., complete issue and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                          -Anay
                          HDFC Bank Customer Assistance
                          Verified Support
                          Oct 26, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We observe that the card was issued as a priced card and the same would be converted to lifetime free card upon activation of Smartpay service within 90days. We note that the smart pay service was deactivated before the card could be converted to lifetime free car and hence the card continued to be a pried card.

                          -Anay
                          HDFC Bank Customer Assistance.
                          Nov 05, 2018
                          Updated by mukesh lohani
                          This is not my fault this is the fault of hdfc bank..why consumer pay the amount..Plz resolve the problem
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                            S
                            sandeepksaini2005
                            from Dirba, Punjab
                            Oct 23, 2018
                            Resolved
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                            Resolved

                            Address: Hoshiarpur, Punjab, 146001
                            Website: Thepineproducts.in

                            Today i recive call from above said no i don't know the name her, she shouting on me about credit card payment insult me too much and use raugh language and also use gunda language i have the recording i need to know who is that lady. If hdfc bank did not provide me details i go to police and file against complaint hdfc bank bsz she is the employee of hdfc
                            My no is [protected]
                            Dec 4, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 01, 2018
                            HDFC Bank Customer Care's response
                            Dear Mr.Kumar,

                            This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

                            -Anay
                            HDFC Bank Customer Assistance
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                              Sachin xdsp
                              from Sirsilla, Telangana
                              Oct 23, 2018
                              Resolved
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                              Resolved

                              Address: Khammam, Andhra Pradesh, 507101

                              My name is ramesh. K i worked with hdfc life from february 2016 to september 2018. I don't know how to apply my provident fund. Kindly help me for settlement of my pf. I am unable to contact my representing branch. They are always busy.

                              Regards
                              K. Ramesh
                              Emp no-147161
                              Location-kothagudem telangana
                              Hdfc life (Banca)
                              E-mail [protected]@yahoo.co.in
                              Cell-[protected]
                              Nov 24, 2018
                              Complaint marked as Resolved 
                              HDFC Life customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2018
                              HDFC Life Customer Care's response
                              Hi, kindly inform the customer to connect with respective business HR for addressing the concern.
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                                pranav99
                                from Ahmedabad, Gujarat
                                Oct 23, 2018
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                                Address: Morbi, Gujarat, 363641
                                Website: cradit card

                                My cradit card is blocked my card no is [protected] i m visited so many time at my home branch and calling so many call to customer care but nothing works so pls do the need full its not working in net banking also they tell me wrong login pls ragister first but i already ragister i remember my login id and pw also pls find quikly
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Sandeep Bhamidipati
                                  from Bengaluru, Karnataka
                                  Oct 23, 2018
                                  Resolved
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                                  Resolved

                                  charging service charge without knowledge

                                  How dare you guys can charge the service fee or whatever without customers knowledge. It is my salary account and service charge is free as mentioned while opening the salary account. This is something which is not acceptable
                                  Inst-alert chg inc gst jul-sep2018-mir[protected]Rs 17.70)
                                  This is the reference no and refund each and every fee till now which has been deducted from my account....
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                                  Sayan Bose
                                  from Delhi, Delhi
                                  Oct 23, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700025

                                  My hdfc credit card has been suspended from bank side as my last minimum due is 57000 and i have cleared all the balance to maintain the minimum credit card balance. My credit card number is - [protected]

                                  As i am defaulter of late payment earlier but now i am paying all my outstanding balance. Due to some medical emergency, i used it but it showing pick up card. Kindly unblock my card or give me any solution so that i can continue the card again.
                                  Mail-id - iambose.[protected]@futureretail.in
                                  Ph no-[protected] (As my register mobile no has been chenged)
                                  Dec 4, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 25, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  With regard to your credit card, we request you to contact our Debt manager at[protected]/40372303.

                                  -Manoj
                                  HDFC Bank Customer Assistance.
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                                    mehul g mehta
                                    from Delhi, Delhi
                                    Oct 23, 2018
                                    Resolved
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                                    Resolved

                                    Dear sir,

                                    I am investor of hdfc mf. I have invested in liquid fund (Hdfc money market fund - growth option # folio: 9920810/80) i have sent redemption request on[protected] but today i got message that redemption request is rejected because of "scheme incorrectly mentioned"

                                    I would like to invite your attention that i have sent this request on statement only. Then this is not expectation from hdfc.

                                    Please look into the matter and do the needful.

                                    Hetal mehta
                                    Nov 23, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 23, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Your query pertains to HDFC Mutual Funds. Please email [protected]@hdfcfund.com, a special team for Mutual Fund queries.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      G
                                      Gsethi121
                                      from Delhi, Delhi
                                      Oct 23, 2018
                                      Resolved
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                                      Resolved

                                      Hi,

                                      I want to settle out my hdfc loan account no.22514113.in 2012 i got this loan due to some medical issues i was not able to repay the installments which leads to get abused calls from your bank employees, even most of my family members suffered a lot. For all this i really got mentally disturbed however bank employees never bothered about that.

                                      It's my humble request kindly let me know the full and final amount on which this loan account get settled out.

                                      Gaurav
                                      [protected]
                                      Nov 24, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 24, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have received your mail vide Ref ID:[protected] and will revert to you in 05 working days.

                                      -Anay
                                      HDFC Bank Customer Assistance
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