HDFC Bank Complaints & Reviews

Dear sir,

I am the customer of hdfc bank tagore garden from 2011, and i have taken a hdfc sl classic assurance insurance plan ploicy no. 15002345 on 10th march 2012, for 10 years sum assured 153055.00, on quarterly basis emi amount was rs. 2100 plus tax.

From march to june 2012 bank's system was unable to hit my saving account no.[protected] to recover the quarterly emi, and due to non activation of ecs i got a message from hdfc life's "your policy has been lapsed due to non payment" but my account had a sufficient balance (Bank statement enclosed).

In aug. 2012 bank's executive came at my residence at apologize for the same and request to fill all the forms again and issue a sep's premium along with penalty, i had issued two cheques and every thing again to them but again after one month i got a same (Policy lapsed) message on my mobile but after deducting my account, due to again non activation on ecs.

Again in the month of oct 2012, premium amount was released by me but same thing was in the loop my policy was still not activated due to non activated of ecs till dec 2012 by paying all premium with penalty.

Than i mailed to mumbai head office and visited paschim vihar hdfc life insurance branch, multiple times but from delhi to mumbai after lot of mail conversation and visiting the branch, senior person to junior person, every one was failed to activate the ecs facility in policy.

Mumbai branch's senior executives are requesting there staff to starts the ecs activation in my policy and apologize with me but failed to starts the activation upto one year, if you go through the attachments which i attached in this mail you will find bank was unable to activate the ecs till december 17, 2014 (Mail attached)

One more interested thing is this they were taking penalty from me, where a handsome amount was shown in saving account every time, sir if i was paying regularly :-
First i was not illegible for penalty, but i paid.
Second, after paying all premium, how can be my policy lapsed.

So, i requested them in jan 2013, please cancel my policy and refund my funds with immediate effects but till date (20/10/2018) they haven't refund my money after that i put leagal case against them but no body came from banks on lots of dates after that i had also left to visit the court.

Today, i again visited to paschim vihar branch, i got your email id to approach you,

Sir, its my request you please check all the attachments properly you will find there is no such fault from my side after that banks said that in this policy you have to pay upto 7 seven years otherwise your money will be lapsed and will not returned to you, sir, please let me one thing if customer was unable to pay the premium to bank than bank had rights to take the customer money. And where customer is paying regularly to bank than bank also has a, one law was also written in the bank policy, if customer found a fault in or any case in the policy or bank system, bank is liable to pay in multiple to the customer instead of harassment

Sir yeh meri huk halal ki kamai hai or main aapse request karta hoon ki aap isey wapas dilwa dein

Regards,
Ajay gulati
Mobile no. [protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6167 without my concern on last year.

When i complaint they assure me next year definitely remove my membership.

But again this year without my concern they renew it. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount as soon as possible.

It is shameful, that after lots of reminder to mr sandeep bajaj and his team, my loan is not updated till now. I applied for the home loan in february 2018 and get approval after submitting the documents and processing fee. My first demand letter is send by builder on april 2018. But shamefully hdfc has not done their homework, due to which my loan got cancelled and i have to pay for reapprisal. I again paid the reapprisal amount on request of the builder and even submitting the documents 1 months ago but no action is taken towards my loan updation. It is shameful for hdfc that this kind of worst delays are happening after many direct interaction with the bank. Due to which i am bound to highlight the issue in consumer court. As of now i understand hdfc is unable to take action against their worst performing officials, who are not only mentally harrassing their customers, but also causing wastes of time and money

I writting this mail in connection with deduction of demat account charges (1300rs) without informing me. I have opened the account in the month of august and your sales executive mr naval sood from sector 11 pkl branch told me there is charges for demat account and did misinterpretation & harrasment. Kindly reverse the charges and take this case seriously.

On 22nd august, 2018 i. E. Wed i had got a call from naukri in the name of priya regarding a job opening from kolkata where i was asked to do a transaction of rs. 10 either through my net banking or credit card for the processing fee of the job interview at kolkata for itc/dabur so they sent me a link over sms in my mobile ie. Indeedcareer.co.in where i had to pay rs. 10 so after logging into my net banking when i typed the otp for processing the same it was shown transaction failure to the bank so after continuing the same for 3-4 times i received a message alert from the bank that 5k has been debited from my hdfc salary account but after verifying with the customer care of hdfc kolkata i got to know that there were other two more transactions occurred that time 1. Rs. 20k & rs. 10k whose messages did not come to me and even they hacked my personal email-id for couple of days so immediately then and there only i blocked all of my essential cards including the net banking. I reported an fir in my nearest p. S. Including made a complaint to the bank the very next day immediately but did not get any resolution or assistance. The case is still same today as it was been since then. The contact no. Or the fraudulent call which i received from is this [protected]. And later when i updated my bank statement it shown that there was a beneficiary added in the name of ajay kumar based from kotak mahindra bank who has done those two transactions and the money was gone into his account on that day.

Request you to kindly look into this. Please please and please help..!!

Hello

I paid my electricity bill through payzapp and received the receipt no. #hga1p09b9a[protected]
Order number:[protected]
Txn. Id: hga1p09b9a[protected]
Biller id: cpdchy
Txn. Date/time: october 19, 2018 -10:13 pm

When i click on the transaction, it showing the transaction failed

Please try to refund my amount 1069

I got messages and dont know about these. I called to customer service but they did not helped me. The messagae is dear customer mandate reference no: hdfc[protected]xxxxxxx issued to early salary with value rs. 16250.00 and frequency is received today for processing.in case of any issue please get in touch with your branch. Please help to resolve this.

I have got hdfc ergo policy for my mother from last 2011 but just last year due to some delay i was not able to renew her old policy but as i came to know that her policy has been expired so we have approached hdfc ergo for getting the same policy renewed but they declined to renew it so we have bought a new hdfc ergo policy in last december

We are associated with hdfc ergo from very long time approximately 6-7 years her old policy hdfc ergo id is - er[protected]-01e and new policy no is[protected] the registered mob number is [protected]

Being associated with hdfc ergo from so long time and hearing back that they can not take this forward is really bad very much disappointed.

My name is prashant s. Shinde my credit card no. Is [protected].
This is my renewed credit card number. Due to shift of address the welcome kit with new credit card could not be delivered to my address. I am getting my statements on my updated permanent address. But after that i have not received my new credit card till date. Because of the same i could not be able to use it for my purchases. Kindly do the needful.

The address is already got updated with hdfc.

Thanks & regards,

Prashant shinde
+91 [protected]

I purchass dslr (order id #[protected] camera feb month hdfc debit card emi loan no [protected] loan cancel kela but tri hee me hdfc durable office madhe jaun aalo tikde colplaint raise pn keli aahe 2 month pasun ferya marle pn saral sanglet hey aamchkde honar nhi but april pasun mala charges lagat aahe monthly 5 date la charges lagtat aata paryant mala 4450 RS CHARGES lavale aahet majha account madhe 1178 Rs deduct jhale aahet tari mala majh loan cancel karun sudh ka charges lagat aahet aani mala majhe sarv charges lagale amount reteun karave.

hdfc bank
account no [protected]
Umesh Ramesh Nalawade
[protected]

I am an old customer of HDFC and my immediate family members have around 6 accounts apart from different other products like Credit Cards, FDs etc. . I took a Car loan from HDFC where the agent promised that after 2 years there would not be any preclosure charges.
After 4 years when I am trying to repay the loan through pre-Closure I am realizing its a mess, the bank intentionally made the procedure so cumbersome that no one tries to exit . Its like they wish to suck each penny out of you. They make you run from pillar to post . Let me give you it in points :

1) You can not close the Loan account through website or any other online portal nor you can send a cheque to these guys to make the full Principle payments . They don't accept it .
2) You also can not close the Loan account by visiting normal branches for that you must visit special loan branches which are very very few in numbers.

3) Even at those places and even after passing 2-3 years you will be asked to pay the Penalty, yes its a penalty that you wish to payback their full amount and that too before time which was in my case around 3.5 % and which was actually much more than the interest I was due with for rest of the tenure .

When I took this matter to Loan Dept. Bund Garden Road, Pune, it was no effect on the Customer Service manager Ms. Dhanashree, she was all cool with me complaining without even going in to the details of the matter. They do not have even the loan agreement copy .

With all this crap in this era where every process in smooth in banking, this is the bank which wants you to pay a PENALTY when you want to return their money . I can't believe a leading bank in India still living in the era of Mahajan Raj and doesn't want to change. I myself have worked in banking industry and these practices in India are like curse .

I am sure I am going to change the way I bank by changing my bank itself.

On 04th Oct 2018 i did an imps transfer of rs. 10000/- from my hdfc saving account to sbi. The amount has been debited but not credited to the beneficiary account. Its been 18 days and still the amount is nowhere to be traced.in the hdfc application for mobile banking the status of the transaction shows as processor down. I would request the bank to look into this matter and resolve this issue.

Hdfc being such a reputed bank comitting these types of silly mistakes is highly unacceptable.

Please resolve the issue.

I have been using HDFC CC since last 11 years. Today my father went to the branch office to make the payment of Rs 5800. He told the bank personal to take 100 rs extra since the payment is made through cash. The cashier denied taking additional money. Now when I am ready to make the additional payment why I have been denied making the charges of rs 100. Now when I had a word with Miss Sudha from Mumbai Customer care Mr Sudhakar from grievance team and also with Mr laxmikanth from the grievance everybody told that Rs 100 will be reflected in the next bill. I asked if I make the payment through cash again rs 100 will be reflected the following bill so indirectly it means that Rs 100 will not be cleared off. My question is very simple why at the fist go the branch did not accepted the money. Whose mistake it is? I tried never get any response from the mail that I have send across. Is this the service that you are providing?

Dear team,

I've received SMS "Dear Customer Mandate reference no: HDFC[protected] issued to HDFC LTD with value Rs. 52832.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch.".

Kindly explain what is this, recently I've taken Home Loan from HDFC and now I received such messages.

Today once again I received one message.

ACH Debit mandate registered for Rs. 52832 /- in A/c No.XXXXXXXXX80110 for HDFC LTD with UMRN No.HDFC[protected].

Pprashant.[protected]@gmail.com

Hi Amol This Side,
I am using HDFC bank credit card.
On 5th Sep my credit card bill was due for Rs 19863.
As autopay was set and to settle this payment I deposited a cheque in my home branch worth 80000 on 31st Aug 2018.
As per RBI rule this cheque was suppose to disburse within 3 days I. E. Max to max on 3rd Sep.
But not got cleared.
During this time I was continuesly taking follow up with customer care, personal banker and home branch but they ask me to wait.
Till 5th of Sep cheque not cleared and my credit card payment dishonoured due to insufficient balance.
So bank charged me
Over limit fees - 500
Payment return charges - 450
And late fees - 750
+18% gst.

Then my home branch told me cheque I deposited was very old and it appears for clearing only twice a month.

Here my concern is, I was not aware of this. But the bank officials who received cheque from me and gave me stamp receipt of pay in slip. Must be aware of this.
But he didn't inform me anything while accepting cheque.
Then I called customer care and asked him to cancle these charges.
He was convinced and he took my request.
Again after 2 days I received message that your request is declined.

I honestly believe this is bank officials mistake and even not communicated with me for a week even I was taking follow-up.
Thus I should not suffer of charged unnecessarily.

Dear sir/mam,
There is issue with my net banking when i am entering my password access denied error is coming and if i am trying to change my ipin it is showing error of account locked for user. Kindly find the attached photo of it.
Rakshit bhakuni
Acct no-[protected]
I am trying to contact your team but there is no permanent solution, even i visited my home branch but it was was also of no use. Its been 2 months i have open my account in hdfc and i think u have the worst service (In 1 month i received my debit card and now this net banking issue).
Kindly rectify it urgently.

Regards
Rakshit bhakkuni

Hi sir,

This is sridevi. T and i am holding hdfc card from more than 8 years. But unfortunately from last few days i am getting irritating and threatening calls from your bank for unpaid one installment of credit card jumbo loan. From 14th october, i am getting 5-10 calls continuesly to my mobile and to my mother on house number.

I already explain this one time to one of the staff that i got the statement with the due date of 2nd november with together 2 months installment and i will keep the sufficient amount in my hdfc account as it is a autopay. But again the calls continue from different numbers.

Even though i requested, but one persons, told that he is a collection agent of your bank, called me on sunday at 1.30 pm. He is not listening my words and threatened me that i have to pay on the spot. Then i told that if i get email confirmation, i will pay one months installment immediately. He questioned me like anything that why should i failed to keep amount for last month installed in rude and insulting way.

If this continue again i am pressured to withdraw my all accounts and transactions from your company. Bcos people need pleasant and calm life. I don't want to spoil it with your contact.

I need your updates about the actions against these people who threatened me.

Even i mentioned about this in twitter and they told that the calls got from the numbers are concerned to the bank and kept quite.

Please note the numbers: [protected], [protected] (From this number only that guy talked too much), [protected], [protected],[protected],[protected],[protected],[protected], [protected], [protected], [protected], [protected], [protected], [protected],[protected] etc.,

Kindly track my record that first time in my life, i failed to pay one installment in time due to personal problems. But your people tortured me that i am fraud and cheated the bank for crores.

I will pay two months due by 2nd november 2018 as per statement, but before i need an explanation and apology for this.

Waiting for your earliest necessary action and updates.

Thanking you.

Sridevi. T

I have applied for hdfc insurance on 2 august 2018 through rbl bank, t nagar, chennai 600017 - they taken my payment through credit card on same day and documents also i gave what they asked, on 4 august - additional document - i gave the same and after 3 days they asked for medical examination - i said i am not interested to do medical test, told to cancel the policy request and refund my money to my card account - on 10 august - i got the mail stating that cancellation request etc, i submitted in rbl bank office on 13th august 2018, _ they proceed the refund for this policy and it will come to my account - nothing has come to my account october 17 2018 - i got the email - they cancelled my policy request - after so much of follow up - nothing has made up - my 3 credit card statement generated
August, september and october 2018 - they charged me the financial charges 787 + taxes for every month

Policy amount: 12385
Application no: [protected]
Uin no: 101n115v03
Client id: [protected]

Total refund : 12385 + (787 * 3 +18% gst)= 15171 has to come to my account

November statement will be generated on 4th november

Thanks
Shoaib

My name is aswath i work at bangalore and i have a salary account with hdfc and my credit card got expired so i got advice that i had to change my address to get new card as i have moved to a different address so i was told to go to nearest bank and submit an application so i went on saturday i was waiting for about 10 mins no one spoke with me so went to help desk and asked for a form and the person told me to wait for another person and the other person came they were again busy with their work so i went and asked the person i was waiting for about 2 mins he was searching for the form and i was still standing after 2 mins the person told that the application form is missing and asked me to come monday which is today and today i went the concerned person is on lunch break so they have asked me to come evening. For the first time i felt like i have come to a government bank.

Please improve the services at hindupur branch.

Thanks,
Aswath

I am an hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9396 without any intimation and without my concern on date:19/10/2018. I am not at all interested about this service and don't want this membership anymore. So, please cancel the membership and refund this debited amount of rs.1399/- as soon as earliest to my account.

My name: y manindra babu

Credit card ending number: 9396