HDFC Bank Complaints & Reviews

Oct 22, 2018

HDFC Bank Customer Care's response Dear Customer,

PPF account can be opened only in select HDFC Bank branches. Below are the branches in Punjab state. You can visit the nearest branch and submit the request for account transfer and payment to the account. 911 - G T ROAD JALANDHAR -- Branch Code 0046 LEELA BHAWAN Patiala -- Branch Code 0116 AMRITSAR - THE MALL --- Branch Code 0115 MALL ROAD, LUDHIANA -- Branch Code 0034.

-Manoj
HDFC Bank Customer Assistance

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that our Bank Official has contacted you to address your queries and concerns. Please feel free to speak to our Bank Official Mr. Rakesh Kr. Srivastava on [protected] for any further clarification or assistance.

-Anay
HDFC Bank Customer Assistance

Oct 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Anay
HDFC Bank Customer Assistance

Oct 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that the bank regularly monitors the credit card transactions incurred by its customers and during such instance, the bank has observed certain international transaction(s) on your Credit Card. Transaction date: March 14, 2018 Merchant Name: iqoption.com Limassol 2 Instances As informed in our terms and conditions while offering the card, these transactions may have implications under Foreign Exchange Management Act (FEMA), 1999. The guidelines issued by Reserve Bank of India in the matter are as under 1. Remittance in any form towards overseas foreign exchange trading (including through electronic/internet trading portals or by use of credit/debit cards) is not permitted and customers are cautioned not to remit or deposit money or utilize credit/debit cards for such transactions. 2. Person resident in India collecting and effecting/remitting payments directly /indirectly outside India in any form towards overseas foreign exchange trading through electronic/internet trading portals would make himself/ herself/themselves liable to be proceeded against with for contravention of the Foreign Exchange Management Act (FEMA), 1999 besides being liable for violation of regulations relating to Know Your Customer (KYC) norms / Anti Money Laundering (AML) standards. 3. Banks are required to close such card(s) / account(s) and report such prohibited overseas foreign exchange trading transactions on the credit/debit cards to the Reserve Bank of India. The Bank is also required to take necessary actions, not limited to withholding services or closure of the relationship(s) held with the bank, in case any cardholder is found to be involved in carrying out transactions on the card which are not in accordance with the regulatory guidelines or otherwise prohibited by the law of the land. We observe that you have used your card for such restricted transactions. In view of the same, we were constrained to close your debit card held with the bank. We request you to destroy the card(s) in your possession. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: https://bit.ly/1FVOjPE https://bit.ly/1eQZPmu The above URL gives you access to the various contact points to get in touch with us through the Customer Center.

-Manoj
HDFC Bank Customer Assistance

Oct 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that, we had already responded to your e-mail on October 20, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected]

-Anay
HDFC Bank Customer Assistance.

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that the credit card dispatched to your mailing address through Blue Dart courier with AWB [protected] on 09/10/2018 is pending for delivery for the reason incomplete address. We request you to contact our phone banking team and confirm your mailing address. Please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://goo.gl/WwGxnr

-Manoj
HDFC Bank Customer Assistance

Oct 23, 2018

HDFC Bank Customer Care's response Dear Customer,

With regard to your credit card, we request you to contact our Debt manager at[protected]/33016802.

-Manoj
HDFC Bank Customer Assistance

Oct 22, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

Oct 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No./Card No. with registered contact info, Branch details & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Oct 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the said charges are levied to your account pertains to ECS debit return charges. In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for the purpose of ECS(s) received in the clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said ECS(s), was not sufficient to cover the ECS(s) received in the clearing. Therefore the ECS(s) was returned due to insufficient funds and the corresponding charges for ECS(s) dishonor were levied to your account. Kindly note that these charges attract GST as applicable. We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the ECS(s), to avoid the ECS(s) return charges being levied to your account. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

To cancel the Smartpay on your credit card, please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/1NT9aGT Further, your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

-Manoj
HDFC Bank Customer Assistance

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. Being sensitized, we have reversed the bank charges of Rs.469.11 billed to your Sep'18 statement and gst billed to your card account remains payable by you. You may refer to the following link for details of the same. https://www.hdfcbank.com/assets/pdf/cc_common_MITC.pdf

-Anay
HDFC Bank Customer Assistance

Oct 21, 2018

HDFC Bank Customer Care's response Dear Customer,

HDFC Ltd sanctions/disburses Home Loans. Please visit http://bit.ly/2yx5J9L & they'll resolve your query at the earliest.

-Anay
HDFC Bank Customer Assistance

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

Oct 22, 2018

HDFC Bank Customer Care's response Dear Customer,

We're here to help. We request you to please provide us your registered contact details & issue details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

-Manoj
HDFC Bank Customer Assistance

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance