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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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P
Prashant4119
from Hyderabad, Telangana
Oct 14, 2018
Resolved
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Resolved

Address: Hyderabad, Andhra Pradesh, 500034

My client transferred INR 50000 to my account at urgent basis but it`s not credited to beneficiary account my account. When i.called customer care they told you will get it in 24 hours but it's not credited yet. My client is telling i canot do anything .they just forwarded the transaction details. Please help
+1 photos
Oct 16, 2018
Complaint marked as Resolved 
It`s return to remitter account yesterday
HDFC Bank customer support has been notified about the posted complaint.
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    MouRenee
    from Hyderabad, Telangana
    Oct 14, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Telangana, 500032

    I have been trying to call my hdfc saving account department and after 7failure attempts and wasting 1 hour i am writing this. It is taking me to credit card department and not the saving acc dept. And when they are trying to transfer the call to the right dept it’s dropping. This is frustrating. And they are being sarcastic and not helping. I tried to tell the issue multiple times but it seems only waste of time. They need to update their customer service experience. It’s been 10 days there was a frodulant transaction and they have done nothing to solve it.
    Nov 16, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 16, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email us at [protected]@hdfcbank.com from your registered email id along with the complete details of the issue faced by you related to an unauthorized transaction, transaction details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      Narsimha reddy12
      from Hyderabad, Telangana
      Oct 14, 2018
      Resolved
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      Resolved

      Recently i have applied for hdfc credit card through customer executive. The very same day i have received a text message that your application is processing but the problem is that i tried to check the application status online through "https://www.hdfcbank.com/personal/credit_card/cc_track" - it shows there is no record found.
      My application ref number is - 18j[protected]s3.
      Nov 21, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 17, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We confirm that your application has been taken up to the next stage of processing as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the credit card application. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the following path : Personal Products - Cards- Credit Cards - Track your Credit Card.

      -Anay
      HDFC Bank Customer Assistance
      Recently i have applied for hdfc credit card online. The very same day i have received a text message informing me me that my credit card application number has been approved and the card will reach to me in 3 working days. But the problem is that i tried to check the application status online through "https://www.hdfcbank.com/personal/credit_card/cc_track" - it shows there is no record found
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        J
        jitu4singh
        from Delhi, Delhi
        Oct 14, 2018
        Resolved
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        Resolved

        Address: Faridabad, Haryana, 121009

        I have visited branch atm, at pul prehladpur, surajkundchowk new delhi, for withdrawl of 10, 000 rupees it shows processing and no money came, after that i got message of 10, 000 withdraw, time 1.20, but no money received, dated 13 oct. Atm name sharma mrket, account no [protected].

        Kindly take appropriate action
        Having a account in branch charmwood village hdfc bank suraj kund faridabad. Mobile no [protected]
        Nov 16, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 16, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Your request for customer dispute has been logged. The complaint id no. is 1685701. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

        -Anay
        HDFC Bank Customer Assistance
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          A
          abhishek_x3
          from Delhi, Delhi
          Oct 14, 2018
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          Address: New Delhi, Delhi

          I will make this short, basically two agents from your branch in bhikaji cama place conned my parents and took their insurance money. You might ask how? Basically my parents did whatever they told my parents to do. They hardly know a thing a 2 about dos and donts when handling such sensitive matters. When we called them and told them we would report them they said "jo karna hai karo" shamelessly. Ps my parents did such a foolish mistake and signed on a blank paper just because the agents asked them to do it. Wtf

          Please help us. My parents hard earned money is stolen by these losers.

          I have the phone number of one of their agents and his name (Not sure if its real) and the other agent's first name. I also have their photos.

          I have all the concerned policy numbers and what not.
          HDFC Life customer support has been notified about the posted complaint.
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            S
            Sreepriya Acharya
            from Vadodara, Gujarat
            Oct 13, 2018
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            I am a hdfc bank credit card holder. The bank has auto debited rs. 1499/- from my credit card without my concern on date:04/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1499/- also i have not taken any plan from the bank

            Oneassist relationship number 5483129
            Name sreepriya acharya.
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Sreepriya,

            We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3639452. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

            Regards,

            Devendra,

            OneAssist, Social Media Team.
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              V
              Vvkrajora
              from Ashoknagar, Madhya Pradesh
              Oct 13, 2018
              Resolved
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              Resolved

              Address: Neemuch, Madhya Pradesh, 458441

              I have submitted the causion money rs.5000 (Which is refundable after the completion of first advantage training) in the month of may 2011 by following the order of ms. Aradhana (Hr in jaipur head office) & mr. Padmanav (Hr head of jaipur circle) in the neemuch branch of hdfc slic to ms. Aditi and that will had refunded after 45 days of joining but today is 23 feb 2013 & untill i have not received the refund what can i do?

              Vivek rajora
              Emp code 80849
              Neemuch (M. P.)
              Mob: [protected]
              Nov 17, 2018
              Complaint marked as Resolved 
              HDFC Life customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2018
              HDFC Life Customer Care's response
              Hi, kindly inform the ex-employee to connect with his/her Business HR to address the concern.
              Udaya Kumar,
              DOB[protected]
              Mobile : [protected] / [protected]
              Address : 58, Anantha Nair Road,
              3rd Square, Murphy Town, Halasuru,
              Bangalore - 560 008.
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                S
                sathish_sk
                from Chennai, Tamil Nadu
                Oct 13, 2018
                Resolved
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                Resolved

                I had applied credit card (Application ref. No: 18i[protected]s4) before two months and got a call and verification has been done on my place by an bank agent after 2 days also i dint get the card info or status of the card, and i called customer care again customer representative said credit card application is still in progress. Till now i have called 4 to 5 times for the status, whenever i call, hdfc representative is saying still in progress and check after 2 days, i am very disappointed due to response and processing the credit card, the bad part is whenever i track the card its still in process
                Nov 18, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and confirm having responded to your email id on October 12, 2018. The reference number for this interaction is [protected].

                -Anay
                HDFC Bank Customer Assistance
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                  V
                  vivekd83
                  from Hyderabad, Telangana
                  Oct 13, 2018
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                  Address: Hyderabad, Telangana, 500081
                  Website: www.hdfcbank.com

                  I don't know how they make unwanted bill in my credit card, Automatically recharge mobile auto service activate its self.
                  and bill generated without any concern.

                  And one thing there are no option to permanent close credit card in the hdfc official site.
                  Now i want to close my account and all services from hdfc .
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                    R
                    Ravi5358
                    from Khammam, Telangana
                    Oct 13, 2018
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560037
                    Website: leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp

                    Hi team,

                    Some one is used my hdfc credit card at (10.10.2018) and spend around 15dollers around in indian currency 4632 with gst and my complaint number:- [protected] this transaction i didn't received any opt with out my conformation some one is used and spend money. Please verify everything from your end or investigate this issue and conform me. Please don't send un usefull mails above mails types. I requesting you to please refund my money or cancel this transaction. Please send me your customer complaint mail id.

                    Thanks,
                    Ravi shankar,
                    +91 [protected].
                    Nov 21, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 16, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have already responded to your concerns through e-mail to your registered e-mail address on October 11, 2018. The reference number for the same is[protected]. We request you to refer the same and revert through mail to for clarifications if any.

                    -Anay
                    HDFC Bank Customer Assistance
                    Verified Support
                    Oct 16, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have already responded to your concerns through e-mail to your registered e-mail address on October 11, 2018. The reference number for the same is[protected]. We request you to refer the same and revert through the mail to for clarifications if any.

                    -Anay
                    HDFC Bank Customer Assistance
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                      M
                      M@nish
                      from Jhansi, Uttar Pradesh
                      Oct 13, 2018
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                      Address: Gorakhpur, Uttar Pradesh, 273001
                      Website: www.hdfcbank.com

                      Hi

                      I am buy a health insurance from hdfc cc they tell me read policy document and i[censored] could no need this policy you can cancel this i am read all document and i want to cancel my policy but they are no response and not cancel my policy i am very depress from hdfc c c.
                      I am call almost 3 time they will tell me madam (Manish gautam) is on leave i will take your complain and when madam (Manisha gautam) is coming they will call you and there is no call from madam (Manisha gautam).

                      Manish yadav
                      [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
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                        J
                        Jay74368
                        from Patan, Maharashtra
                        Oct 13, 2018
                        Resolved
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                        Resolved

                        Address: Thane, Maharashtra, 401208

                        My name is Jay Parekh and I have a account with hdfc Fort branch and my account no is ending with 2620, I just wanted to know the status of my account, whether its still salary or has it been converted into savings account for that I called the contact center, so the employees are just transferring the call from one dept to other and keeping me on hold for 10 to 15 min and handing up the calls, what kind of customer service is this.
                        Nov 18, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 15, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have received your mail vide Ref ID:[protected] and will revert to you in 3 working days.

                        -Anay
                        HDFC Bank Customer Assistance
                        Why does it take so much time to verify the status of an account.
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                          S
                          Santoraikar
                          from Chennai, Tamil Nadu
                          Oct 13, 2018
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                          Address: 560092

                          First never get hdfc credit card, they loot you with several hidden charges. I did same mistake. Swipe was made for 20k on my credit card and every month part payment minimum due/more was paid but the amount never reduced in turn it increased. I paid arnd 35k still 45k showed pending you can understand my situation. I wanted to close it once and for all so applied loan to pay off so skipped 2 months payment. Now for that the credit card department started their goondaism, even after explaining situation.

                          With out my consent saving account was hacked, *i mind you there is no privacy here they see everything, how much money comes in goes out which ws even communicated through msg and call* once my salary was credited the amount was kept on hold from my saving account and also said they ll take it from my account with out my consent. So gone are those days where your consent is security now any executive can look in to your account and even transact. Pin signature are just for outsiders, so much for safe banking in hdfc.

                          Now that i have paid the credit card due using loan still the amount is not been released i am only getting promise of call back since days, my emi's have gone for toss. If any extra amount is charged for those emi i ll sue you hdfc. They even give wrong number to torture you when you say you ll call the concern department.

                          Take my advice stay away from these dacoits.

                          For hdfc if my amount is nt released by day end will take strict action.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            P
                            Punith KUMBASHI Gowda
                            from Ponnampet, Karnataka
                            Oct 13, 2018
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                            My ref number is 18j[protected]s2
                            Im having salary account in hdfc only. Provided all documents. Office verification also done.
                            My salary also sufficent for credit card.

                            Please provide me clear image why its disapproved.
                            A candidate has to wait 40 days and visit n number of times to get disapproval.?

                            I was thinking that salaried person can get credit card easily at same bank.
                            +1 photos
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Sv7183
                              from Vadodara, Gujarat
                              Oct 13, 2018
                              Resolved
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                              Resolved

                              Address: Gandhinagar, Gujarat, 382424

                              Actually i got a call from hdfc c. C n told me to upgrade my credit card firts i deny then due insist of executive i allow him to upgrade my card. While due adress issue the upgraded card was return to bank. Now they nevr called me after that juz do text msg that ur card has been to us so call our c. C.
                              Y should i call i[censored] want to upgrade my card then u call me.. I m hapy with my current card. Then hdfc bank block my current caed also n now they are telling me to do courier new adress n all stuffs..
                              I dnt hv tht mch time to do all this stuffs simply unblok my old card thts it. I dnt wanaa upgrade my card.
                              I mailed it.. Call.. But yet not problem is resolved.. Even one your collgue told me that i can use my card by swiping and when actually do.. Its not working.. Wrong information provided by you.
                              I am requesting authority please resolve this issue asap.
                              Nov 14, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 13, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please share your Card No., registered contact info & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Bejoy
                              HDFC Bank Customer Assistance.
                              Oct 15, 2018
                              Updated by Sv7183
                              Reminder-2
                              Yet no respond.. I mailed everything as u informed..
                              My problem is not resolved yet.
                              Revert me.
                              Oct 16, 2018
                              Updated by Sv7183
                              Reminder-3
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                                anuragdeepak
                                from Kotdwara, Uttarakhand
                                Oct 12, 2018
                                Resolved
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                                Resolved

                                I am facing problem of deduction of amount from my s/b a/c no. [protected] each month of rs 708/- from may 2018 to oct 2018. I am tring to keep my account balance more than 10000/- still there is debit of above amount.
                                When i asked the reason of deduction, it was informed me that minimum balance should be 25000/-. It was never informed me in advance that minimum balance should be 25000/-. I am having another s/b account in hdfc bank, but there it was told that minimum balance should be 10000/-.
                                I am unable to understand the requirement of your bank, kindly explain me immidiately because already i have lost rs. 3540/- of my hard earn money.
                                Nov 19, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 16, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand that our branch official Ms. Shipra Goyal has contacted you and addressed your query. For further assistance, you may contact her on[protected] during business hours.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Brendon Hughes
                                  from Mumbai, Maharashtra
                                  Oct 12, 2018
                                  Resolved
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                                  Resolved

                                  Hi,
                                  There are 4 such deductions on my account for the 4th oct, whereas i checked my statement and i find only one withdrawal for this date of rs 100.
                                  This is the withdrawal
                                  Nwd-512967xxxxxx9577-cmn8020-mumbai subar (Ref[protected]
                                  These are the charges for rs. 29.50/-
                                  1). Nwd decchg 04-10-18 cardend[protected]mir[protected]
                                  2). Nwd decchg 04-10-18 cardend[protected]mir[protected]
                                  3). Nwd decchg 04-10-18 cardend[protected]mir[protected]
                                  4). Nwd decchg 04-10-18 cardend[protected]mir[protected]
                                  The bank is charging me a total of rs. 118/- for a withdrawal of rs.100/-
                                  +2 photos
                                  Nov 16, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 15, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within/outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds, the charges of Rs. 25 per transaction (plus GST) are levied. As per our records, such declined transaction was attempted 4 times on October 04, 2018 for which these charges of Rs._25 + taxes were levied to you. Please write to [protected]@hdfcbank.com for further assistance.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    sudipta618
                                    from Ranaghat, West Bengal
                                    Oct 12, 2018
                                    Resolved
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                                    Resolved

                                    Address: Birbhum, West Bengal

                                    On 11th october i made a transaction of rs 250 from my hdfc bank account to my kotak mahindra bank account. But just after getting a sms from hdfc bank i came to know that transaction was declined as my kotak mahindra bank account is an nre account. Though that transaction was declined/failed but still my money has not been refunded back into my hdfc bank account. Plz solve the issue...
                                    +2 photos
                                    Nov 14, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 14, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      N
                                      niteenv
                                      from Mumbai, Maharashtra
                                      Oct 12, 2018
                                      Resolved
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                                      Resolved

                                      Address: 400063
                                      Website: HDFCBANK.COM

                                      Regret that there is no facility to speak to your grievance officers/personal bankers on phone. Complaints made re the bill pay option
                                      Need to be made where the bank is following an unfair practice of not advising users how to claim the credits for using this facility! Probably intentionally! You can check how many users of this programme have redeemed the points that accrue to them???!! When i mentioned this to your personal banker, he simply got of the phone and left me unattended. Nowhere is the email id of customer service provided whereby i could log in my grievance. Even after telling your personal banker that this was a case that deserved referral to the competition authority of india/ banking ombudsman/ writing to the editors of financial newspapers there was no response! His is daylight robbery and needs to be addressed urgently
                                      Nov 22, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 13, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We will definitely check into this. Kindly email us at [protected]@hdfcbank.com and elaborate on your concerns with complete details so that we can check and assist you.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Suresh3375 suresh3375
                                        from Satara, Maharashtra
                                        Oct 12, 2018
                                        Resolved
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                                        Resolved

                                        Address: 400065

                                        Sir,
                                        This is with regards to my case no : cudebit card transaction. I swiped my card on 2/9/18 at suvarna jewellers vijay nagar, goregaon east. My account was debited with rs.40000/-. But the transaction was declined and the jeweller didnt receive the payment.
                                        I made a complaint regarding this with my bank. Now its more than a month i am not getting the refund. I request you to kindly treat this on urgent basis.
                                        My account details : name : suresh kumar
                                        Bank name : city union bank
                                        Account no : [protected]
                                        Jewellers name : suvarna jeweller
                                        Bank : hdfc bank
                                        Account no : [protected]
                                        Nov 16, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 15, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        With reference to your complaint regarding a debit placed on your CITY UNION BANK savings account Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank [ i.e CITY UNION BANK branch where you hold the savings bank account. 2. The issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

                                        -Anay
                                        HDFC Bank Customer Assistance
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