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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
Complaints 32946
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18420
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HDFC Bank reviews & complaints page 864

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V
Vineeth Kotni
from Hyderabad, Telangana
Oct 15, 2018
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Address: 411057

I have HDFC Food Plus card. At few of the Restaurant POS machines my card is not working and later I get to know that if my card has a PIN then it will work as per the latest Security measures taken for POS machines. I request you guys to provide the procedure or the PIN for my card at the earliest.
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    M
    mou1993
    Oct 15, 2018
    Resolved
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    Resolved

    Hey i forgot to pay my credit card and have been moved to united states and i just want to pay off the credit card. It went o collections and i just want to know the payment details. When i tried reaching out to customer care they are telling that i need to call nearest collection center. Please advice or please give me collection care number to speak with.
    Nov 23, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 16, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is,[protected].

    -Anay
    HDFC Bank Customer Assistance
    There is fraud transaction with my card to amazon prime for Rs 967.53 which is done from amazon.com to purchase tha subcription plan which i have not done and i did not recived OTP for this transaction, please resolve it and give refund as early as possible
    Hi,
    Myself Renjith varma. I am working in TCS. Recently I lost my hdfc food card and request you to block the card.
    The card number is given below
    No: [protected]
    email: renjith.[protected]@tcs.com
    Also can we transfer existing amount by issuing some new card.?
    Please stop calling my number [protected] for issuing hdfc credit card. I don't need any credit card.
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      J
      JigarThakker
      from Mumbai, Maharashtra
      Oct 14, 2018
      Resolved
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      Resolved

      Have owned credit card from hdfc bank previous year, with condition if i do the first transaction from payzapp application then it will be life time free for me i. E. For renewal charges will be applied on credit card. Then how come 500 bucks along with 900 bucks as gst is applied for membership renewal fees. Do not understand this cheating done by such brand name's. Attaching the ref. No and complaint no for your reference.

      Reference no. : esc00108189
      Service request / complaint reference number : [protected]

      Regards,
      Jigar thakker
      Nov 15, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Oct 15, 2018
      Updated by JigarThakker
      Thank you for your swift response.
      Verified Support
      Oct 15, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to clarify that, 4 transactions need to be completed at M/s. Payzapp in your card account. We do not observe the said condition being met within 90 days of card issuance to enable us to convert your existing card to Life Time Free card. Hence applicable fee as per the product feature was billed to your credit card account. You may login to the following link to know more about the features and benefits of Money Back card. http://www.hdfcbank.com/personal/credit_card/moneyback

      -Manoj
      HDFC Bank Customer Assistance
      Oct 16, 2018
      Updated by JigarThakker
      Hi Manoj,

      This is was really not at all conveyed to me that 4 more transactions I have to do. You refer to my mailbox which is present in netbanking which is actually present for every user but problem is that all emails more then 180 days gets deleted from there and also your representative do not respond to personal email id...?? So I don't have any proof in my hand as of now. Also I had registered a compliant on 16th Oct'2017 on your HDFC bank escalation portal but you don't respond on that, same query was raised by me at that time what I have to follow the process to get life time free card. Also your representatives on phone conveyed that only 1 transaction I have to do on Payzapp application but however your policies changes every week so I do not bother to your attached link. What ever was conveyed and that I had followed properly but then too this is cheating with. If you want you block my credit card I really don't want such thing. I have made certain transaction before for which I will credit all the amount in next 10 days, post which you can block my card. I don't want to renew this card any more.

      Complaint no. [protected]
      Also new complaint launched three days prior also, still wating for your revert on that too.

      Regards,
      Jigar Thakker
      Oct 17, 2018
      Updated by JigarThakker
      Hi Manoj,

      Waiting for your kind response.

      Regards,
      Jigar Thakker
      Oct 23, 2018
      Updated by JigarThakker
      Hi Manoj,

      See I was true and I have fulfilled all your conditions to get life time free membership card. You can refer to the attach mail snap shot and mail description too. But still I have one problem that Rs.88 is charged as GST, so I want to what GST charge is applied. I have refer to the various sources and confirmed that if their is late payment in against credit then I have pay interest including GST but from last one year I have not made any delay in payment. So why this is charged. Kindly clarify on this.

      Regards,
      Jigar Thakker

      I have already paid all outstanding of my two wheeler Loan agreement no. 22495809. But written off is still showing in my credit score.I have informed HDFC Bank Silchar BRANCH about this matter but till date no action is being taken. Please resolve, reply and inform credit bureau asap.I am not able to apply for any new loan.
      I have applied for HDFC bank gift card plus on 18th September, 2018 of Rupees 1500. Money have been deducted from my hdfc bank account on same day but today itself I have not received the same.I have contacted bank branch and customer care is not responding regarding the same. Please provide me a contact details which could resolve my issue.
      Dear sir kindly inform you that you have send me new card in last month 18.09.2018 but that card is not working .
      so pl start my card soon as possble.
      shreeprakash yadav's reply, Oct 10, 2018
      i have recived new card on date 18.03.2018 but card is not acctivate so pl start my card soon as possble

      shreeprakash yadav
      mobile no 9320676144
      card no 5522605000714844
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        T
        Tarunbatra81
        from Haldwani, Uttarakhand
        Oct 14, 2018
        Resolved
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        Resolved

        Address: Dehradun, Uttarakhand, 248001

        I have an account in hdfc bank rajpur road where i went on 06 oct 2018 for fd inquiry. I met there with miss shilpa shankdhar, she told me to inquire it from mr. Ritesh kumar who told me my fd amount with interest, then i told him to liquidate my fixed deposits. I asked him about the interest, he told me i will be getting ₹24000 plus principal amount but when i liquidated fixed deposit i got only ₹18000. When i asked him he told 1% penalty levied on liquidating fixed deposit, which neither miss shilpa or mr. Ritesh told me and after that both starting blaming each other and refused to help me. I wanted to meet bm but he was not in the bank. Mr. Ritesh gave me his number but his number was switched off.
        I request you to kindly look into this matter and help me get my amount credited to my account.
        This is third time when i have suffered financial loss because of hdfc bank staff incompetency
        Nov 20, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 14, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Anay
        HDFC Bank Customer Assistance
        Oct 15, 2018
        Updated by Tarunbatra81
        Customer id 4030914 and registered mobile number is[protected]
        I have registered my mail id I'm receiving monthly statement through mail but I'm not receiving otp on mail I'd what I have to do receive otp on mail
        Hi, i am HDFC saving ac customer ... without any prior information Bank deducted min balance maintanace charge.. whereas my avg Balance is good... please process for reversal my 300 + 300. Total 600... this is theft only...

        Requesting ... please check and process for Reversal...

        Thanks.
        Regards.

        Yakub Khan.
        A/c No.[protected].
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          S
          surekhatiwari
          from Delhi, Delhi
          Oct 14, 2018
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          On 12 oct, i have made imps transaction to my friend with full trust on hdfc bank, money is debited at that moment only but not credited to beneficiary account till date. Also, no corresspondence is made regarding the same at any level by any executive of bank. I am highly bothered about the amount as it is of high value.
          Please resolve the problem as soon as possible.
          HDFC Bank customer support has been notified about the posted complaint.
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            C
            chakri sarvani
            from Hyderabad, Telangana
            Oct 14, 2018
            Resolved
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            Resolved

            Address: Hyderabad, Andhra Pradesh, 500090

            Account/customer id: [protected]
            Registered contact details/email id: [protected]@gmail.com

            I had opened an salary account in hdfc bank, nellore, dargamitta branch, but i left my job in nellore due to personal issues, and i changed my place and went to hometown, i'm not at all operating the account since december 2017, but at present my account has negative balance of rs -7, 394.6363 as of now, please waive of the occurred non maintenance charges from my account so i can proceed to close the account,. I cannot visit the homebranch as my condition does not allow me to do so. So i can visit local branch and close my account. I clearly mentioned all these to hdfc bank via email but instead they replied me as "these charges are levied for not maintaining average monthly balance.

            Please waive of the occurred non maintenance charges of rs 7, 394.63, so i can close the account

            Recently 7days back, i went to the nearest branch hdfc bank bachupally branch, hyderabad, and called the hdfc official (Laxmikanth) of my home branch, they adviced the bank personnel to submit closure form and send the mail to them, and i contacted hdfc through mobile and email lot of times, but there was no use instead they marked my previous complaint as resolved.

            Please look over into it,

            Thanks & regards,
            B. Chakri sarvani
            Ac no[protected]
            Nov 20, 2018
            Complaint marked as Resolved 
            Initially they replied to my mail [email protected], followed by call from HDFC homebranch, it took nearly 35days but atlast they responded patiently and closed my account by waiving the negative balance
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              Prashant4119
              from Hyderabad, Telangana
              Oct 14, 2018
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500034

              My client transferred INR 50000 to my account at urgent basis but it`s not credited to beneficiary account my account. When i.called customer care they told you will get it in 24 hours but it's not credited yet. My client is telling i canot do anything .they just forwarded the transaction details. Please help
              Oct 16, 2018
              Complaint marked as Resolved 
              It`s return to remitter account yesterday
              HDFC Bank customer support has been notified about the posted complaint.
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                M
                MouRenee
                from Hyderabad, Telangana
                Oct 14, 2018
                Resolved
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                Resolved

                Address: Hyderabad, Telangana, 500032

                I have been trying to call my hdfc saving account department and after 7failure attempts and wasting 1 hour i am writing this. It is taking me to credit card department and not the saving acc dept. And when they are trying to transfer the call to the right dept it’s dropping. This is frustrating. And they are being sarcastic and not helping. I tried to tell the issue multiple times but it seems only waste of time. They need to update their customer service experience. It’s been 10 days there was a frodulant transaction and they have done nothing to solve it.
                Nov 16, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 16, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email us at [protected]@hdfcbank.com from your registered email id along with the complete details of the issue faced by you related to an unauthorized transaction, transaction details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  N
                  Narsimha reddy12
                  from Hyderabad, Telangana
                  Oct 14, 2018
                  Resolved
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                  Resolved

                  Recently i have applied for hdfc credit card through customer executive. The very same day i have received a text message that your application is processing but the problem is that i tried to check the application status online through "https://www.hdfcbank.com/personal/credit_card/cc_track" - it shows there is no record found.
                  My application ref number is - 18j[protected]s3.
                  Nov 21, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 17, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We confirm that your application has been taken up to the next stage of processing as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the credit card application. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the following path : Personal Products - Cards- Credit Cards - Track your Credit Card.

                  -Anay
                  HDFC Bank Customer Assistance
                  Recently i have applied for hdfc credit card online. The very same day i have received a text message informing me me that my credit card application number has been approved and the card will reach to me in 3 working days. But the problem is that i tried to check the application status online through "https://www.hdfcbank.com/personal/credit_card/cc_track" - it shows there is no record found
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                  18 found this helpful
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                    J
                    jitu4singh
                    from Delhi, Delhi
                    Oct 14, 2018
                    Resolved
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                    Resolved

                    Address: Faridabad, Haryana, 121009

                    I have visited branch atm, at pul prehladpur, surajkundchowk new delhi, for withdrawl of 10, 000 rupees it shows processing and no money came, after that i got message of 10, 000 withdraw, time 1.20, but no money received, dated 13 oct. Atm name sharma mrket, account no [protected].

                    Kindly take appropriate action
                    Having a account in branch charmwood village hdfc bank suraj kund faridabad. Mobile no [protected]
                    Nov 16, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 16, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Your request for customer dispute has been logged. The complaint id no. is 1685701. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of the complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      abhishek_x3
                      from Delhi, Delhi
                      Oct 14, 2018
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                      Address: New Delhi, Delhi

                      I will make this short, basically two agents from your branch in bhikaji cama place conned my parents and took their insurance money. You might ask how? Basically my parents did whatever they told my parents to do. They hardly know a thing a 2 about dos and donts when handling such sensitive matters. When we called them and told them we would report them they said "jo karna hai karo" shamelessly. Ps my parents did such a foolish mistake and signed on a blank paper just because the agents asked them to do it. Wtf

                      Please help us. My parents hard earned money is stolen by these losers.

                      I have the phone number of one of their agents and his name (Not sure if its real) and the other agent's first name. I also have their photos.

                      I have all the concerned policy numbers and what not.
                      HDFC Life customer support has been notified about the posted complaint.
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                        S
                        Sreepriya Acharya
                        from Vadodara, Gujarat
                        Oct 13, 2018
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                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1499/- from my credit card without my concern on date:04/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1499/- also i have not taken any plan from the bank

                        Oneassist relationship number 5483129
                        Name sreepriya acharya.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Sreepriya,

                        We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3639452. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                        Regards,

                        Devendra,

                        OneAssist, Social Media Team.
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                          V
                          Vvkrajora
                          from Ashoknagar, Madhya Pradesh
                          Oct 13, 2018
                          Resolved
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                          Resolved

                          Address: Neemuch, Madhya Pradesh, 458441

                          I have submitted the causion money rs.5000 (Which is refundable after the completion of first advantage training) in the month of may 2011 by following the order of ms. Aradhana (Hr in jaipur head office) & mr. Padmanav (Hr head of jaipur circle) in the neemuch branch of hdfc slic to ms. Aditi and that will had refunded after 45 days of joining but today is 23 feb 2013 & untill i have not received the refund what can i do?

                          Vivek rajora
                          Emp code 80849
                          Neemuch (M. P.)
                          Mob: [protected]
                          Nov 17, 2018
                          Complaint marked as Resolved 
                          HDFC Life customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 15, 2018
                          HDFC Life Customer Care's response
                          Hi, kindly inform the ex-employee to connect with his/her Business HR to address the concern.
                          Udaya Kumar,
                          DOB[protected]
                          Mobile : [protected] / [protected]
                          Address : 58, Anantha Nair Road,
                          3rd Square, Murphy Town, Halasuru,
                          Bangalore - 560 008.
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                            S
                            sathish_sk
                            from Chennai, Tamil Nadu
                            Oct 13, 2018
                            Resolved
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                            Resolved

                            I had applied credit card (Application ref. No: 18i[protected]s4) before two months and got a call and verification has been done on my place by an bank agent after 2 days also i dint get the card info or status of the card, and i called customer care again customer representative said credit card application is still in progress. Till now i have called 4 to 5 times for the status, whenever i call, hdfc representative is saying still in progress and check after 2 days, i am very disappointed due to response and processing the credit card, the bad part is whenever i track the card its still in process
                            Nov 18, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 15, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed and confirm having responded to your email id on October 12, 2018. The reference number for this interaction is [protected].

                            -Anay
                            HDFC Bank Customer Assistance
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                              vivekd83
                              from Hyderabad, Telangana
                              Oct 13, 2018
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                              Address: Hyderabad, Telangana, 500081
                              Website: www.hdfcbank.com

                              I don't know how they make unwanted bill in my credit card, Automatically recharge mobile auto service activate its self.
                              and bill generated without any concern.

                              And one thing there are no option to permanent close credit card in the hdfc official site.
                              Now i want to close my account and all services from hdfc .
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                                Ravi5358
                                from Khammam, Telangana
                                Oct 13, 2018
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka, 560037
                                Website: leads.hdfcbank.com/applications/webforms/apply/complaint_form_new.asp

                                Hi team,

                                Some one is used my hdfc credit card at (10.10.2018) and spend around 15dollers around in indian currency 4632 with gst and my complaint number:- [protected] this transaction i didn't received any opt with out my conformation some one is used and spend money. Please verify everything from your end or investigate this issue and conform me. Please don't send un usefull mails above mails types. I requesting you to please refund my money or cancel this transaction. Please send me your customer complaint mail id.

                                Thanks,
                                Ravi shankar,
                                +91 [protected].
                                Nov 21, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 16, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have already responded to your concerns through e-mail to your registered e-mail address on October 11, 2018. The reference number for the same is[protected]. We request you to refer the same and revert through mail to for clarifications if any.

                                -Anay
                                HDFC Bank Customer Assistance
                                Verified Support
                                Oct 16, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have already responded to your concerns through e-mail to your registered e-mail address on October 11, 2018. The reference number for the same is[protected]. We request you to refer the same and revert through the mail to for clarifications if any.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  M@nish
                                  from Jhansi, Uttar Pradesh
                                  Oct 13, 2018
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                                  Address: Gorakhpur, Uttar Pradesh, 273001
                                  Website: www.hdfcbank.com

                                  Hi

                                  I am buy a health insurance from hdfc cc they tell me read policy document and i[censored] could no need this policy you can cancel this i am read all document and i want to cancel my policy but they are no response and not cancel my policy i am very depress from hdfc c c.
                                  I am call almost 3 time they will tell me madam (Manish gautam) is on leave i will take your complain and when madam (Manisha gautam) is coming they will call you and there is no call from madam (Manisha gautam).

                                  Manish yadav
                                  [protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    J
                                    Jay74368
                                    from Patan, Maharashtra
                                    Oct 13, 2018
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 401208

                                    My name is Jay Parekh and I have a account with hdfc Fort branch and my account no is ending with 2620, I just wanted to know the status of my account, whether its still salary or has it been converted into savings account for that I called the contact center, so the employees are just transferring the call from one dept to other and keeping me on hold for 10 to 15 min and handing up the calls, what kind of customer service is this.
                                    Nov 18, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 15, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have received your mail vide Ref ID:[protected] and will revert to you in 3 working days.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Why does it take so much time to verify the status of an account.
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                                      S
                                      Santoraikar
                                      from Chennai, Tamil Nadu
                                      Oct 13, 2018
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                                      Address: 560092

                                      First never get hdfc credit card, they loot you with several hidden charges. I did same mistake. Swipe was made for 20k on my credit card and every month part payment minimum due/more was paid but the amount never reduced in turn it increased. I paid arnd 35k still 45k showed pending you can understand my situation. I wanted to close it once and for all so applied loan to pay off so skipped 2 months payment. Now for that the credit card department started their goondaism, even after explaining situation.

                                      With out my consent saving account was hacked, *i mind you there is no privacy here they see everything, how much money comes in goes out which ws even communicated through msg and call* once my salary was credited the amount was kept on hold from my saving account and also said they ll take it from my account with out my consent. So gone are those days where your consent is security now any executive can look in to your account and even transact. Pin signature are just for outsiders, so much for safe banking in hdfc.

                                      Now that i have paid the credit card due using loan still the amount is not been released i am only getting promise of call back since days, my emi's have gone for toss. If any extra amount is charged for those emi i ll sue you hdfc. They even give wrong number to torture you when you say you ll call the concern department.

                                      Take my advice stay away from these dacoits.

                                      For hdfc if my amount is nt released by day end will take strict action.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Punith KUMBASHI Gowda
                                        from Ponnampet, Karnataka
                                        Oct 13, 2018
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                                        My ref number is 18j[protected]s2
                                        Im having salary account in hdfc only. Provided all documents. Office verification also done.
                                        My salary also sufficent for credit card.

                                        Please provide me clear image why its disapproved.
                                        A candidate has to wait 40 days and visit n number of times to get disapproval.?

                                        I was thinking that salaried person can get credit card easily at same bank.
                                        HDFC Bank customer support has been notified about the posted complaint.
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