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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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B
Bs bharat
from Nashik, Maharashtra
Oct 6, 2018
Resolved
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credit sure insurance policy

My name is bharat sharma. Recently i received hdfc credit card. I got the card after eligibility check. After one week, rs. 900 got deducted from my card for "hegic-crdt shld %26amp; fl cvr-"

I did not opt for any of the credit shield policies in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

I requested for policy cancellation...
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Bs bharat
from Nashik, Maharashtra
Oct 6, 2018
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Address: Nashik, Maharashtra

My name is bharat sharma. Recently i received my hdfc credit card. I got the card after eligibility check. After one week, rs. 900 got deducted from my card for "hegic-crdt shld %26amp; fl cvr-"

I did not opt for any of the credit shield policies in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

I requested for policy cancellation after talking to customer care but today i received a msg for emi processing which i have never opted for. When i called customer care again today customer care executive was not sure and unable to answer why such thing happend and what has to be done. Very disappointed to be treated this way.

So, i request hdfc ergo to please refund emi fee of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.
HDFC Bank customer support has been notified about the posted complaint.
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    D
    dharmendrasharma92
    from Jodhpur, Rajasthan
    Oct 6, 2018
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    Address: Jodhpur, Rajasthan, +91
    Website: [email protected]

    Cancellation of one assist membership
    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0030 without my concern on before one year and now again debit amount. I am not interested about this service and don't want this membership any more. So cancel the membership. Please look into this matter and solve my query. And refund amount 1399/-

    Membership id : [protected]
    Name :- dharmendra sharma
    Mobile no. :- [protected]
    Credit card number ending :- 0030
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. Request you to share your membership ID with registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that we can assist you in your case.

    Regards,

    Devendra,

    OneAssist, Social Media Team.
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      S
      Sanjay Bhadouria
      from Dirba, Punjab
      Oct 6, 2018
      Resolved
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      Resolved

      Address: Ludhiana, Punjab, 141003
      Website: [email protected]

      Hi i am sanjay kumar from ludhiana
      I head applied creadit card (R/no is 18I[protected]N5) i did not get the card info or status of the card and i called customer cear on 7 oct 2018 .
      Again customer representative said contect appliead is still in progress.
      Till now i have caled 5, time for the status.
      When i called HDFCrepresentative is saying still in progress and cheak after 2 days.
      Sir, Mam i am very disappointed due to responsed to creadit card the bed part is whenaver i call the customer cear represantative says cheak after 2 days.

      Pls help me resolving this issud..

      Sanjay kumar
      Nov 11, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 06, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We take this opportunity to inform you that your application is being put through the review process. As you are aware that the verification process forms an important leg and hence, we wish to assure you that your application is reviewed as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the card application and you may look forward to receiving an intimation in this regard shortly. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link, after 8-10 working days time. Personal Products - Cards- Credit Cards - Track your Credit Card. We seek your patience in the interim.

      -Manoj
      HDFC Bank Customer Assistance
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        S
        sanketurkande
        from Mumbai, Maharashtra
        Oct 6, 2018
        Resolved
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        Resolved

        Address: Thane, Maharashtra, 421306
        Website: www.hdfcbank.com

        Hdfc bank savings a/c no : [protected], airoli branch payment failure occurred at amazon.com on 17th july, 2018, due to which rs.25810 were debited from my account, should have been refunded within 5-7 days to my same hdfc bank account. But, it did not happen and i wrote to amazon for refund and they confirmed that money is still with hdfc bank. So, i complained to hdfc bank and after several complaints they gave me customer tat (Turn around time) commitment date as 17th sep, 2018 for refund of money. However, they still failed on their written commitment and did not refund money and handed over 2 more complaint number after every 5 days. Complaint summary : this was a simple transaction failure happened due bank/system issue between amazon and hdfc bank, but, i have been waiting for more than 2 and a half months for refund. Now, i want full refund of rs. 25, 810 along with proper compensation from the guilty party. New commitment date with same ref. No is 09 nov, 18 which is 115 days from transaction (It is again just a delaying tactic)
        Nov 11, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 06, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

        -Manoj
        HDFC Bank Customer Assistance
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          A
          ArPiT dHoDaPkAr
          from Morjim, Goa
          Oct 6, 2018
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          Address: Pune, Maharashtra, 411036

          Hello,

          My name is Arpit Dhodapkar. I want to permanently close my credit card. I tried contacting on the customer care no but that was not in existence. Currently some EMIs are active on my card. I am ready to pay those at once completely.
          I am in need of your assistance.

          Please do the needful.

          Regards,
          Arpit Dhodapkar
          HDFC Bank customer support has been notified about the posted complaint.
          I didn't receive any call from HDFC yet regarding my complaint.

          Kindly do the needful.

          Warm Regards,
          Arpit Dhodapkar
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            J
            Javid Iqbal Wani
            from Srinagar, Jammu and Kashmir
            Oct 6, 2018
            Resolved
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            Resolved

            Address: 191113

            I have been deceived by the executive that if i will open an account in hdfc bank i will get credit card and unlimited account transaction for whole life period even though he himself deducted an amount of rs 1100 from my account for insurance policy but he cheated me i totally lost the faith on hdfc back because they are deceiving the public at large. I approached 100 times before branch head for refund my illegal deduction amount which they have deducted more than 30000 for excess transaction and other related issues but he and his executives did not bother plz help me to get the amount back
            Nov 6, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 06, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused to you. Kindly write to [protected]@hdfcbank.com from your registered email ID mentioning below details, to enable us to check. - Account number - Date and amount deduction. Kindly mention the reference Id TTU[protected] in the subject line.

            -Manoj
            HDFC Bank Customer Assistance
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              J
              Javid Iqbal Wani
              from Srinagar, Jammu and Kashmir
              Oct 5, 2018
              Resolved
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              Address: Pauri Garhwal, Uttarakhand, 191113

              I am using hdfc account since from may be from 2017 bearing account no. [protected] in hdfc chadura ifsc hdfc0003032 and the amount which is deducted is more than 30000 in these months despite of several requests the branch head and its executives did not bother to refund the same which forced me to close the account i request u to refund an amount
              Nov 14, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 06, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

              -Manoj
              HDFC Bank Customer Assistance
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                C
                Chintu22
                from Silchar, Assam
                Oct 5, 2018
                Resolved
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                Resolved

                Address: Kamrup Metropolitan, Assam, 781036
                Website: Credit card charging 13707 with / without for medical claim without informing while applied for cre

                Bank called number of time for providing free credit card and when availed it card came within 7 days and then after 2days called came from bank that it was not free have to spent some money to make it life time free. So, it was done accordingly but after 2 days again called an executive from hdfc bank told that there will be annual charges and when it denied as they have n't said before applying, she used abusive language and talk so roughly to me and said if i don't avail the medical claim, they will charged me 13707 rupees and made me convinced to forcefully avail it and even after denied also she said whether we want or not bank will charged 13707 rupees and so i talked to their ergo medical health, they said it's not mandatory and so as i was busy with my hospital work, i just said yes in 2 verification call and 3rd verification i didn't attempt and kept the switch off due to annoying frequent calls from hdfc bank and when i again switch on that executive called again and used abusive language and i handed my mobile to my senior, she scold that executive and told her that we will file rti.

                Being and 6 year of customer, they used abusive and rough language and harass me and like that she might have harass other customers of hdfc too. This type of executive should be dismissed from bank duty.

                Her name was sumana mukhopadhay
                Sp[protected]
                Nov 5, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Oct 05, 2018
                Updated by Chintu22
                Though I didn't complete 3rd verification call, I got this message and she threaten me that bank will charge 13707 ... She was so mean .Before talking an customer, people should be polite and understanding but like her and you won't show respect to us there are other banks too which are far polite and understanding customer needs.
                Respect begets respect . If you offering something then mention it thoroughly in talk and sent mail with all benefit but shouldn't be too fast and force other to avail such facilities if he/ she is not aware / ready for it .

                Verified Support
                Oct 05, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your Card No, charges details and registered contact details with the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Manoj
                HDFC Bank Customer Assistance.
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                  S
                  Sonam Bhagi
                  from Gurgaon, Haryana
                  Oct 5, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi

                  Dear sir,
                  I was opened a ppf account no. [protected] by net banking. When i was filling the format bank does not give me ppf account branch.
                  After opened the ppf account i got anna nagar chennai branch.
                  Please transfer this account to nearest branch at delhi, because it is very difficult to maintaining the account at such a long distance.
                  And also i didn't get the passbook yet.

                  Regards,
                  Sonam bhagi
                  Contact:[protected]
                  [sonam. [protected]@gmail.com]
                  Nov 14, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 06, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We like to confirm us all PPF accounts are opened centrally at Chennai location. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. Kindly mention the reference Id TTU[protected] in the subject line. -Manoj

                  -Manoj
                  HDFC Bank Customer Assistance
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                    A
                    Arajraj
                    from Munnar, Kerala
                    Oct 5, 2018
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                    Address: 673633
                    Website: [email protected]

                    Sir,

                    Today (05.10.2018, Time..2.15PM)I have received call from HDFC cusromer care.Himself he introduce as Mr.Aduridhan.His way of talking is very very bad.Previously i have received call from hdfc customer care they are behave very decently but today Mr.Aduridhan he was talking to me very rudely. I didnt expect this from an reputed bank like HDFC.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      J
                      Johnsubin05
                      from Jaipur, Rajasthan
                      Oct 5, 2018
                      Resolved
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                      Resolved

                      Address: Bikaner, Rajasthan, 334001

                      [protected] is my reference number
                      Sir
                      Your courier boy called me and after me giving all the details didn't deliver my debit card. Now i'm without a card a card. This is highly unprofessional from your courier boys part. I am receiving all my couriers here as my house in on main road of the colony. Please send it asap. I am facing all the difficulty without a card. Please help and deliver the card.
                      Nov 8, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 06, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Your Debit Card was sent to your mailing address H NO 421 (complete address not mentioned for security reasons). It was sent through Blue Dart courier on September 28, 2018 vide reference number [protected] . The same is returned undelivered to the Bank with the reason CONSIGNEE'S ADDRESS INCOMPLETE . Kindly visit your nearest branch for address updation and re-dispatch of card. Please carry your valid photo identification proof and address along with you. The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM

                      -Manoj
                      HDFC Bank Customer Assistance
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                        A
                        ajay kumar varma pothuri
                        from Hyderabad, Telangana
                        Oct 5, 2018
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                        Address: Hyderabad, Telangana, 500081

                        I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan o]. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Kindly deactivate this service and refund my balance 1399/-. How you can auto debit from card without knowing to customer
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        Greetings from OneAssist!

                        Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details so that we may assist you in your case.

                        Regards,

                        Devendra,

                        OneAssist, Social Media Team.
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                          V
                          vinayakagarwal
                          from New Delhi, Delhi
                          Oct 5, 2018
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                          Address: New Delhi, Delhi, 110007

                          My name is VINAYAK AGARWAL, my contact number is [protected] and my email id is VINAYAK.[protected]@YAHOO.COM and i am a credit card holder of HDFC bank, i am holding regalia credit card ([protected]) on which i got a priority pass, at the time of issuance of this card i was informed that you have an airport lounge access offer on this priority pass and you will NOT be charged any fees on this for any domestic and international travel. Accordingly i used this priority pass in DELHI AND KOLKATA AIRPORTS in June 2018. At that time i was not charged anything but in the current month (Sept 2018) I see amounts of rs 3982 and rs 716 has been charged to me for using the priority pass. When I called the customer care they informed me that now the bank has make the domestic access chargeable but i didn't get any communication from bank side. So why should i pay this charges, AS NO ONE FROM BANK NEVER EVER INFORMED ME WHILE ISSUING CARD. I have called so many times to bank but every time i got a response that our senior will call you back in 24 hours but i didn't get any call, i mailed them so many times but not a proper response for mail also, after receiving mail they always reply after 2-3 days that too mentioning that you have to pay this charge without any explanation. My due date is about to come and it will impact my cibil if i will not pay this. I WILL NOT PAY THESE AMOUNTS, AND WILL GO FOR ALL THE FAMILY BANK ACCOUNTS CLOSURE WITH THE HDFC BANK
                          HDFC Bank customer support has been notified about the posted complaint.
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                            N
                            Neeraj Ku Mishra
                            from Tezpur, Assam
                            Oct 5, 2018
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                            Address: Auraiya, Uttar Pradesh, 206244

                            Dear Sir,

                            I want to say that i have submitted fee yesterday for UPTET-2018 for registration number -[protected] of Mohini Devi DOB is 04/07/1988 and fee is deducted from my account and now i am unable to final print so please check and resolve this issue as soon as possible and i have tried many times to contact you as given numbers on helpline number on UPTET2018 and both numbers of Sh.Kamlesh Basera ([protected]) and Gaurav Agrahari ([protected]) are switched off so please inform me .

                            Registration number- [protected]
                            Name - Mohini Devi
                            DOB - 04/07/1988
                            Payment Reference number- IGAEMNNCC0
                            Ref. No.[protected]
                            Debit Account Number[protected]
                            HDFC Bank customer support has been notified about the posted complaint.
                            hello sir,
                            i have submitted fee o[censored]PTET but problem is fee is deducted from my account but when i m going to final print its shows please pay the fee to final print .
                            registration no - [protected]
                            The fees is taken by 2 time for one registration. No hdfc person is giving back any reply. So I am filing a complaint in consumer Court.
                            Dheeraj
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                              K
                              Karan500Phian
                              from Darbhanga, Bihar
                              Oct 5, 2018
                              Resolved
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                              Resolved

                              I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on[protected]. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. Kindly deactivate this service and refund my balance 1399/-.

                              Date of incident :[protected]
                              Hdfc credit card no. [protected]
                              Account no. [protected]
                              Phone no. [protected]
                              Nov 5, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

                              -Anay
                              HDFC Bank Customer Assistance
                              Dear Customer,

                              Greetings from OneAssist!

                              We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3618226. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                              Regards,

                              Devendra,

                              OneAssist, Social Media Team.
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                                S
                                srighe
                                from Bengaluru, Karnataka
                                Oct 5, 2018
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                                Address: 560054

                                I have applied for a fastag on[protected] & my application refrence nu: HFR064838, & i paid 500/- for this till the date i had called cust care nearly 200 times very poor response from the cust care staffs, i want to file a complaint to consumer court so some body help me the prosiser or the bank people refund money I dont want any relations with this bank.
                                regards.
                                Kodhandram
                                [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  J
                                  jaybahuguna
                                  Oct 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi
                                  Website: www.hdfcbank.com

                                  I have charged rs 177.00 for 3rd party cash txn inc 3rd party cash txn inc gst 130918-[protected] on[protected].

                                  If customer contact customer care they will give some reason. If not money will go to the bank for no reason.

                                  They are cheating the customer and louting the customers' money.
                                  I want to know the reason for this? Why is this happening?

                                  15 sep 2018 3rd party cash txn inc gst 130918-[protected] [protected] 15 sep 2018 177.00

                                  18 aug 2018 3rd party cash txn inc gst 160818-[protected] [protected] 18 aug 2018 177.00

                                  25 jul 2018 3rd party cash txn inc gst 190718-[protected] [protected] 25 jul 2018 177.00

                                  8 jul 2018 inst-alert chg inc gst apr-jun2018-[protected] [protected] 18 jul 2018 17.70

                                  26 jun 2018 debit card issuance fee 210618-[protected] [protected] 26 jun 2018 236.00

                                  Thanks
                                  Jayvardhan
                                  Nov 5, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 05, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your account/customer Id, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance.
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                                    Sumi Vishwakarma
                                    from Palghar, Maharashtra
                                    Oct 5, 2018
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                                    Address: Mumbai City, Maharashtra, 401202
                                    Website: Quiker.com

                                    Maine quiker pr job k liye apply kiya 3 oct 2018 ko. Mujhe 5oct ko call aayaa or ek ldki ne boli k mera resume short listed ho gya h. Or mujhe usk liye 1850/-rs bhrne h. Mere puchne pr k aapka office kaha h to us ldki ne kaha k delhi me h. Or bola h yeh amt refundable h yeh job security k liye h or aapki salary me mil jayega. Actuly to mujhe job already mil chuka tha. Bt the mail concern is that hm job k liye apply krtr h. Or yeh sb fraud log hme call krk hmara tym or pese mangte h. Or bohot sare log de b dete h. Quiker se reqest h k jitne b complaints aa rhe h. Pls aap apni website pr ese fraud logo se block krwaye. And gys pls complaint n save the numbers of this people.
                                    Nunber :-[protected]
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      D
                                      devrari
                                      from Gurgaon, Haryana
                                      Oct 5, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana

                                      I am a hdfc bank account holder with a salaried account working in a reputed mnc. I got my hdfc account opened on 2nd of july, 2018. Since then, i tried a lot of times to contact hdfc personnel for credit card. Each time i receive an application number, but later on i get an email that my address couldnt be found. I asked for this to mr sumit ([protected]), who opened our accounts, but each time he tried to delay the work and ignored my application.
                                      Colleagues who applied for the card have received it.

                                      Kindly provide me the reason why this bank isn't able to provide this basic facility. We had an option to choose between icici and hdfc. I chose hdfc because i thought it would make our lifestyle easier.

                                      Waiting for your reply
                                      [protected]
                                      Nov 5, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 05, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We're sorry to hear that. Please share your Card Application No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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