HDFC Bank Complaints & Reviews

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:23/10/2018. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2970865
Name :- hariharan
Mobile no. [protected]

Hello sir/ madam,
Yeasterday i. E, 24/10/18 i went to citi bank atm to withdrawal money from sector 4, vaishali, ghaziabad of rs 2000 but transaction got failed but the amount is deducted from account and i wait for the credit till 24 hours but still it is not credited in my account, my account is 57839689
Please raise a complaint against it and clear my query

Dear sir/mam
I inform you that i have a current account & serving account holder of your bank but i am not satisfied with your banking system because i want swipe machine on my current account but today is one month was completed but your bank employee is not given right information to me

Some important reason that through i want closed service to your bank

1: can you explaine why your banking employees not server my shop

2:why your banking employees mr akhilesh kumar send third person that is fraud person

3: why you no given right information to your employees i don't know who's she these mobile no both employees [protected], [protected]

Where as your bank near to my shops

Dear HDFC Bank Credit Card Team,
I have update my Credit card with your New Regalia card no. XXXX-60XX-XXXX-0942 in month of Mar'18 after then my card block due to AADHAR card upadate.
After update my AADHAR card with HDFC CC in month of July'18 now new problem facing with card.
I can use card at swipe Machine for payment but can not use for online transaction for any online payment, every time show error update Mobile No. and Email Id (which is already updated with bank)
Regarding above issue i call to 7-8 time customer care persons from 13.10.18 but every time he/she saying it will be solve within 24 hrs.
I am alredy write mail from 22.10.18 but not received proper answar.
Regards
Vinay
[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5696 on date:17/10/2018. I am not interested about this service and don't want this membership any more. Last time itself asked them to cancel this service but still continuing without my knowledge

I would like to get the refund and deactivate this service on urgent basis. Don't activate this type of service in future. I am not happy with your service and please refund my money back as soon as possible.

Dear Sir/Madam,

I have sent mail many time as well verbal discussion with customer care but from more than 30 days problem is not solved.

Kindly see as under mail sent to HDFC for your reference.

Regards,

BIRENDER SINGH

[protected] Forwarded message[protected]
From: Birender Bhadwal
Date: Tue, Oct 23, 2018 at 11:59 AM
Subject: Re: 'HBL=[protected]' - Ref.[protected] - Wrong Credit Card Statement to me on dt. 17-09-18
To:
Cc:, , , , , , ,

Dear Sir,

With Reference to your trailing mail.

You cannot correct Credit card statement but you can send wrong statement to customer. I am continue facing this problem from last 1 month but unable to get satisfactory response.

On Credit Card Statement 17-08-18 my due was 7290 that I have paid on Rs.3500/- on 05-09-18 and Rs.4000/- on 12-09-18 = Rs, .7500/-.

Suddenly why in the next Credit card statement sent to me Rs.32, 141/- on 17-09-18. There is my 3 EMI 2 for HDFC Egro Insurance and 1 for shopping. Why I have to pay you wrong amount. Even after discussion with HDFC customer care person, I have paid Rs.5000/- on 15/10/18. He said me that pay some amount and your problem will solve shortly.

The amount increased are as under:-

1. Rs.5260.80 to Rs.16, 292.84 difference + 11032.04
2. Rs.733.20 to Rs.3788.75 difference + Rs.3055.55
3.Rs.762.01 to Rs.3132.80 difference + Rs.2370.80
[protected][protected]
Total difference 16458/- extra on EMI + late payment and other charges.

Who is responsible for the same me or bank check my previous record for payment of credit card. I am very disappointed for the same.

Again this month I have received credit card statement on 17-10-18 without correction but added extra charges and late payment charges etc.

Please find attached herewith Credit card statement 17-08-18, 17-09-18 & 17-10-18 for your reference and further necessary action.

There is no means for late payment charges because this is not my fault.

Kindly look into the matter and correct then send me on my registered mail so that I can pay on or before 06-11-18.

Regards,

BIRENDER SINGH

I have been using your perks application to update my employment details but i failed due to the o.t.p on my registered phone number .i called the hdfc helpline even though I didn't get any helpful suggestion .is there any responsibility of customer support of your if you can't assist your customers better boycott ur helpline number and team too.so please help me

Being tired of pathetic customer services, on 5th of october i decided to close both my accounts with hdfc bank and accordingly submitted closure forms in sinhgad road, hingne khurd branch. Inspite of repeated follow ups and visits to branch, as on 25th oct account is yet to be closed and i am still begging for my money. Have sent emails but to no avail.

Greetings,
My date of birth is correct in HDFC account profile but incorrect mentioned in credit card.

While I called customer care of HDFC credit card, i'm facing problem.

So, I requested to you please correct the date of birth according to bank account also I submitted DOB correction form in home branch Sri Ram Plaza, Bank More, Dhanbad, Jharkhand with copy of pan card and credit card.
Please do the needful immediately

Hi sir/mam,
I apologise for this some issues my credit card is deactivated but now very need this card so i was fully payment done and clear on time less month but not active company my credit card so request to you plz activate my credit card in emergency give me one chance for my account health. I wish hdfc understand my situation and active my card early. And i have very try to contact with credit card collection department but no any side contact with there..

Card number - [protected]

Contact number - [protected]/ [protected]

This is about hdfc bank branch goregaon east. Recently was here to collect my forex card. Since the concerned person wasn’t of the table, someone directed me to a lady on counter 15. The lady is rude! Using sentences like ‘i have not entertained you’ and ‘don’t be so hyper’. The card was supposed to reach me after the bank messaged and it wasn’t there, when it was told that i have to depart soon! There was nothing that i said which made her respond that way. Please make sure your bank branch employees have good communication with each other to avoid such confusion and i hope your employees know how to talk to customers. We are regular customers at the bank, no other complaints yet. Rest all seems good 👍🏼

I have sent request alredy to grievence redressal officer thro mail regarding deactivating my smart pay option (Recovery of 5% cash back offer with my airtel mobile no [protected]) from september-2018 onwards. But ur staff mr magesh said it is auto debit and i cant do anything.
This month also (October-18) u recovered rs.200/. For this airtel mobile no.

I have settled all my cridit card dues till date rs 12888/.
Hence i request u to kindly cancel and close my hdfc cridit card at the earliest
My card no:[protected]
Regards
A. Elango,

Dear sir

I have paid the full amount with settlement from hdfc credit card number [protected]. But still now this account is not closed in my credit report. And also i have raised so many times to asked my no due certificate. But still now i am not get it, so please give the "no due certificate". Please check this account and give me the "no due certificate" as soon as possible. And also update my credit report.

As I am calling since 20th October, connected today with customer care but there is no response from their side. It's totally worst. As I was doing transaction for IRCTC, amount has been deducted from my account but not went to the IRCTC. and ticket is not booked. It happens 2nd time with me. Where to I have to do the complaint. Worst experience with customer care service.

Dear sir,

This is ram narayan panda having credit card no ref - credit card no - [protected]

I have connected to hdfc bank customer card for the feature discussion and they have give me the no[protected]. (Blocking dept)

I am not able to contact this no from last two days but no one is responding.

And they have blocked my saving account so i am facing lot of problem. I am walling to pay the total outstanding amount or min amount

Kindly do the needful asap.

For feature communication you may cont to the below no

[protected]
Rampanda. [protected]@gmail.com

They deduct some unwanted balance from my account, they even not give me some notification before deduction, on 20 oct from my account [protected], please do the needful, either inform me why they deduct the balance from my account or kindly refund my money, today only when i check my account statement, this i notice that some unwanted balance got deduct from my account.

I applied for credit card on 9 oct, 2018 and still i did not receive credit card. I got a mail from hdfc for residency address proof required hence i submitted the same in my nearest branch in bangalore still i did not get any update whether till when ill get the card. Its been so many days i've applied on 9oct still did not receive the card. I need to know till when ill receive credit card and how much more do i have to wait for the card.

Dear sir,
I didn't choose any service regarding one assist plan. Hdfc debited rs1399 in my credit card. Please return debited amount rs1399 i'm not interested any one assit plan. Kindly deactivate one assist plan. Details are given below.

Name:ajithkumar rangasamy
Relationship number:5315724
Bank :hdfc bank

Thanks & regards
R ajithkumar
Nagpur-16.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending 1645 on 23/10/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- they renewed the service again and charging me again in current bill period. I want credit in my bank account asap.

Oneassist relationship number : 5529145
Name :- saptarshi kar
Mobile no. :- [protected]
Credit card number ending :- 1645

Hi team,

I send the below mail to "[protected]@hdfcbank.com" on 22.10.2018 & i received an automail reply immediately. But nobody contacted me & my compliant is still not resolved.

"i have tried booking tickets from ernakulam - mookambika - ernakulam in kerala rtc on 19.10.2018. The amount was deducted from my hdfc credit card immediately after entering the otp, but not redirected to merchant site & i haven't got the ticket. I have used hdfc payment gateway for transaction.

I have received the below message for my payment
"rs.4188/- was spent on your credit card ending 3302 on[protected]:19:51:59 at ksrtconl1608735"

I have contacted to hdfc credit card customer care & collected the reference no. 07601657001019013469147

Kindly do the needful to refund back the same amount.

Regards,
Anu