HDFC Bank Complaints & Reviews

I am extremely upset with the way HDFC treats a customer who has been with them for years, the way they handle a complaint and reject a justified request. In the month of August, the due on my credit card was approximately 129000. Accordingly, I paid 1lac within the time given, whereas 29 thousand reached them three days after the due date due to some net banking error. Surprisingly, when I received the September bill, I saw a finance charge of more than 3000 for a 3 days’ delay!! I immediately called the customer care, I was told it would be reversed since the delay was only 3 days, it did not. I called again on the 18th of September, in which I was assured by a representative that it would be reversed since she had spoken to the supervisor and that in 2 days I would get a confirmation message. I waited, the message never came. I called back on the 23rd as my payment was due for the next month. I again got the assurance that it would happen. I even managed to record a little of the conversation. Based on that assurance, I made a payment of INR 21138 on the 25th of September. Today, I received a message that my request for reversal could not be processed. After all the guarantee, the assurance from their end, they fooled me into making this month's payment and after the payment for this month is received, I immediately received a message that the reversal could not be processed!! I can’t believe that they could cheat a customer to this level. I am all set to raise this issue through social media if required, but I will not tolerate such false commitments, that too on a complain /request which is justified.
Request you to help me in this.

I have purchased iphone x in apr -18 from bhushan radios jammu wherein i was suppose to get cashback of rs 8000 within 90 days.. Its been now more than 120 days, i have not received my cashback.

Everytime i call hdfc customer care, they give some timeline by saying that they have not received cashback from i-phone whereas nothing as such was mentioned in offer scheme.

Its sole responsibility of hdfc to give me cashback in stipulated timeline

Regards
Saurav gupta
[protected]@gmail.com
[protected]

Cust id[protected]

Dear team, amount of rs. 8543 has been deducted today 26.9.18 and someone called from hdfc bank itself to redeem the debit card points as well they asked for the debit card details too and i provided the same.
After sometimes, rs. 8543 amount deducted from account no. [protected] name ganesh desai m.
Please check and confirm the same.

T
Regards,
Ganesh desai m
[protected]

Hi,

As per advertisement it is shown that 5 % cash back will be provided in case of purchase from tanishq showroom and payment made through hdfc debit card & credit card.

I have purchased jewelry from tanishq showroom bund garden pune on 9th sep 2018 with hdfc credit card for rs 55592. And eligible to get 5 % refund.

But proper information is not provided by the vendor and also in hdfc advertisement when such refund will be credited in account.

Please provide complete details regarding such offers.

Please look into the issue and do the needful.

I have an outstanding of nearly 94000against credit card bearing no[protected]. I want to settle the amount. But your representative is not listening to me. More than that she is behaving like a rowdy and treating me. I want to pay after settlement. Pls look into the matter as early as possible. Only one payment was not paid last month. There is some economic problem on my behalf. I have tried several times to contact customer care representative of credit card of hdfc bank. But all my attempts were in vain. U can check this profile for last 2 and half years. Every payment was done in time. I want to talk to one of your representative who is gentle, polite and have patience to sort out the situation. Waiting for competition from your end.

Hi,
I have applied for money back credit card through card to card. As per that i have provided the valid documents for him and also i have received the message of acknowledge application references number and application number, while tracking the application it's showing an no records found and more over tracking with application number is showing me as invalid application number. And applying for compliant in hdfc bank application number is showing invalid so, look in foward realize the issue.

I have received following sms from bank today:

Dear customer mandate reference no: hdfc[protected] issued to mswipe techonologies pvt ltd with value rs. 7080.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

I have not given any mandate. Kindly cancel and make sure that no money is removed from my account. Please resolve the issue.

Dear hdfc team,
This is the complaint towards my money got deducted due to the slow network. I was trying to make 1000rs payment for tsddcf on 16thaug18. I have confirmed with tsddcf the payment has not happened. It has been more than a month i didn't receive money back to my account. Can you please go through the attachment and do the needful.

Thank you
Krishna

Respected mam/sir,

My name is sandeep sharma. At 11 aug 2018 atm fraud by someone and cash was widraw from my account. I report the police and bank, nobody take action in this case. So please help me.

A/c no.-[protected] (Hdfc bank, kakadeo branch)

Name-sandeep sharma
Contact-[protected]

Date of transaction-11 aug 2018
Time-7.28 am, 7.29am, 7.31 am

This is fraud transaction without my atm cash was widrawn by using indusind bank atm (Mn004107 atm code), while i was in my home. I already compined to bank but no proper reply by the bank, i want refund my money.

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8652 without my concern on date:25/09/2018. I am not interested about this service and don't want this membership any more. So, please cancel the membership and refund this debited amount of rs.1899/-

Relationship no: 2804199
Name: k. Madhavi
Card ending: 8652

I also having same problem, in my hdfc account -7000 rs it showing.in the year of 2014 september i joined in a company there they provide me hdfc salary account. After 2 months i quit that company. After 2 years recently i joined in my dream organisation here i am facing problem with opening a new hdfc account. They said they wont provide new account after 7000 clearance only they will open new account. With out any intimations how it come -7000. Can you please any one help me how to handle this issue. Please provide suggestion.

Sir
I have forgot credit card login pin.But I made number of attempts through forgot pin option to generate new pin.But i am not successful.
Hence kindly support me to enable in new pin generation.

M RATNAMJANEYULU
CREDIT CARD NO.[protected]
Regd.Mobile:[protected]
Mail ID:[protected]@gmail.com

My idea recharge validity was expiring yesterday 24/09/2018, so i did recharge paying 409 from idea application with BHIM upi option amount deducted from my hdfc account. And the recharge was successful and amount was debited, but benefits are not credited, service provider said upi is third party interface, so we cant say anything about it.
Transaction id is[protected].

Please solve it ASAP

My credit card number is[protected], i lost my card and i have blocked in on 1 aug 2018. On 13 aug bank generated statement which include renewable fee for the year, in next month they levied late payment charge. If i have blocked the card and i dont want to continue with it why would i pay renewable fee for card. No other charges are pending against me.
Contact no [protected].

This is regarding the transaction performed in sbi atm on 9th june 2018.

I have performed total 2 transaction in sbi on that day.

Sbi bank in karvenagar branch atm for rs. 2000 both got failed, i have received refund for 1 transaction, but for the second still i have not received.

As per the response received from the sbi the 2nd transaction was successful, and which is not the case, so i have requested to get the cc tv footage and complaint was raised.
Complaint (Reference id 7483416, 1590579) for cc tv footage was raised 11/07/2018 but i have not received any updated on it.
So i have raised the grievance hbl=[protected] and hbl=[protected] i am not getting proper response on this.
I have visited the hdfc branch in karve nagar and raised the dispute form on 14/08/2018 for that also there is no update and when i visited the bank they have raised the request once again and now waiting for cc tv footage. It is more than 3 months,
Please help me in getting my money back.

I, ve been using hdfc bank business money-back card since last eighteen months and so far my experience has been the worst. To begin with Interest rates charged by the bank are unreasonable and in exorbitant. Even after paying such a high interest charges bank puts late payment charges which is ₹500 per month and whereas bank only provides the information by sms which only mentions the minimum amount payable and not total outstanding amount and interest charged by them.

Hi CC, I have made a IMPS transfer on 23-9-18 at 9.30 pm the money got debited in my hdfc account but not credited to the beneficiary account,

Im waiting this from past few days but it is not rectified please do something to get this done asap and this find is required for medical expenses

Beneficiary aaccount is SBI

Please let me know how can i resolve this issue.

IMPS Reference #[protected] given from HDFC

I am not a customer of your bank/ organisation.
Your company has got all our phone numbers, personal details and feel free to call us anytime to sell your products.
Today morning a lady from your company called up and when instructed that we are not interested, she starting abusing me.
Moreover she has my fathers number too, and did the same with him.
On asking her name, which branch shes calling from she didn't answer the same.
Continuously she is calling me finally i had to put her number on dnd.
The said mobile number is+91 [protected].
Kindly look into the matter seriously as your tele callers keep disturbing us and we are not here to listen to your abusive language.
And we are not interested in doing business with such a company whose staff is uses un parliamentary language.
Its a shame on such an organisation whose staff doesn't know to talk without abusive words.

Telecalling is an offence as you have taken my number without my consent.
Trai has strict rules for the same.
Also it is a criminal offence as per indian law, calling up someone and starting to abuse, what sort of a company hdfc is???


Kindly look int this matter seriously and firstly kindly stop disturbing us with your useless calls and mails.

Hello team,

I have purchased finger ring from tanishq aundh pune branch on 07/01/2018. At that time there was cashback offer going on from hdfc bank, so i transacted using hdfc debit card. The offer stated 90 days of cashback credit time. Now its been approx. 240 days yet i have not received any cashback. I tried to contact customer care but ivr doesn't have any option for direct communication. Also emailing option doesn't give any option to log complaint for cashback/offers. Now i am feeling helpless and being fooled. Seems like its a fraud because there is no track on such offers.
I want my cashback as mentioned in the offer.

Please contact me.
Mobile - [protected]
Email - prateek. [protected]@gmail.com

Thanks,
Prateek

Complaint no. 1:

I have booked air ticket for two people on 26th may 2018 from goibibo using my hdfc credit card. However a duplicate ticket was booked with same details due to technical error and my account was debited twice. Finding two bookings of same details and same flight goibibo team called me up and cancelled the duplicate one. As per the mail and verbal communication from goibibo team they have refunded the entire amount of the duplicate booking on the very same date. However that refund amount is not reflecting in my credit card statement. More over that is showing as outstanding amount. The booking id is gofldmob5c1c07300082.

Complaint no. 2:
As per the last statement rs. 509 has been deducted as financial charge on 16.09.2018 without any prior information. Please let me know what for this charge has been deducted.

The registered mobile no. With the card is [protected]