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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
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S
Syam1598
from Pune, Maharashtra
Sep 21, 2018
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Address: Pune, Maharashtra

I ordered a mobile in amazon but i cancelled with in 2 min. But the amount is cut from my credit card as an emi.
I call to amazon they saying that your amount is not reached to us because it is cancelled with in 2 min please call your credit card bank they tell like that.
Then what can i do please take necessary action on it.
Thankyou.
Regards
Syam
+1 photos
Oct 26, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2018
HDFC Bank Customer Care's response
Dear Customer,

With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

-Manoj
HDFC Bank Customer Assistance
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    M
    merin mariam
    from Kunnamangalam, Kerala
    Sep 21, 2018
    Resolved
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    Hello team.
    I am unemployed for the past 1.5 years so i am unable to make full card payment. Hence i was requesting for a settlement and bank asked me to call to the number [protected] but no one is picking the call and i am tryin to contact them for past one week.
    Since this is very urgent requesting someone to please help me on this.
    Kindly assist
    Oct 23, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 21, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
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      N
      Nipun Babu K C
      from Bengaluru, Karnataka
      Sep 21, 2018
      Resolved
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      frequency adho is received today for processing

      Address: 560068

      Hi,
      I got sms sating that 'dear customer mandate reference no: hdfc[protected] issued to visu leasing and financepvtltd with value rs. 50000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch'
      I didn't submit anything. I don't know about

      Can anyone explain what is this?...
      +1 photos
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      S
      sagarikagarai2007
      from Kolkata, West Bengal
      Sep 21, 2018
      Resolved
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      Address: Kolkata, West Bengal, 700094

      Hdfc bank car loan department is charging 5.9% on outstanding principal as prepayment charges after payment of 13 emi on time. According to them they have drafted this in the loan agreement which is signed by me. They gave me a hard copy of the letter stating the prepayment charges which is attached. The letter also states that prepayment charges are conditional. I had given a three reminder mail to hdfc loan support to remove the charges but nothing is been done.

      1. Is this legal?

      2. What can be done to waive off such charges, if this is legal?
      +1 photos
      Oct 22, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 21, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

      -Anay
      HDFC Bank Customer Assistance
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        U
        upasma01
        from Chennai, Tamil Nadu
        Sep 20, 2018
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        Address: Chennai, Tamil Nadu, 600082

        Hi team, hdfc pl loan support is very poor service.

        Past 19 days i am try to close the pl with home loan sanction letter and checque, 4 times gone to chennai branch but today also they seeking approval from loan department. Each time half a day lost and more frustration for this closure process.

        Please try to understand my pain. Day by day interest is leaving from the loan amount, end of the day i lost my money and time with you.

        Please save me & help to closure from this hdfc personal loan
        Oct 25, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 24, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

        -Anay
        HDFC Bank Customer Assistance
        Sep 25, 2018
        Updated by upasma01
        Hi Anay, Can you please fix this issue before generating EMI. Otherwise i will be in trouble for payment.

        DO me the favour as earliest possible,
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          S
          Singh Indresh
          from Delhi, Delhi
          Sep 20, 2018
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          Address: New Delhi, Delhi, 110030

          I was in delhi and i have taken a car loan form hdfc bank in september 2016. The car i bought was maruti suzuki wagonr (Commercial numbwe delhi/ncr passing) for extra income purpose, all the intallments was very much clear and on time, in march 2017 i come to know about my promotional transfer to pune, since it was delhi/ncr passing number and cant be transferred on any other name before 3 years so it was impossible to drive this car to pune and also difficult to sell someone in delhi to a unknown person, i have taken lot of suggestion from colleagues and bank peoples also, hdfc bank people suggested me to surrender the vehicle to bank instead of selling to unknown person. I have surrendered the car on 31 march 2017 to hdfc bank, and now after more than one the hdfc year bank people is calling me that i have to pay 1.56 lacs amount to bank when i refused because i have given the car to bank they have hold this balance in my hdfc bank account my hdfc bank saving account is showing -1.56 (Negative balance) this will effect on my credit score. Request to you please help to resolve this.

          Loan account number is 42558480
          Hdfc banks saving account number is [protected]
          Oct 31, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 24, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 5 working days on your register email ID.

          -Anay
          HDFC Bank Customer Assistance
          Oct 02, 2018
          Updated by Singh Indresh
          Hi, thanks for responding to my complaint. As mentioned above in my query my account balance is not showing in negative mode it's looks fine now. But I did not got any mail about my loan closure and for NOC. When I have already surrendered the car in 31 march 2017 then why my NOC did not provided to me till date. Request to support team please help in this regard and provide the NOC for loan account number 42558480.
          Oct 02, 2018
          Updated by Singh Indresh
          Hello sir, today I have checked my HDFC bank saving account now the hold balance is not showing in my account, it's bill now thanks a lot for your support.
          But still I got call from bank person for payments and he is forcing me to do payment and asked for legal proceedings.
          When I have already surrendered the car then what and where my role is.

          I request to you kindly provide me NOC for the loan account number 42558480. Because after surrender the car no where my responsibilities is.

          Since my saving account was a salary account and now no salary deposit in the account therefore I want to close my saving account as well.

          For any discussion please call

          Indresh Singh
          [protected]
          Feb 25, 2019
          Updated by Singh Indresh
          When I have already surrendered the car on 31 march 2017 to HDFC bank, and received the NOC also then why again after more than one and half the HDFC bank hold the negative balance in my saving and current account. warning kindly solve this issue with immediate effect, otherwise i will proceed for legal action on bank and the employee involve in it. Already complaint this in past also then why the same incident is repeated by bank. this is last time else i will proceed for police complaint and legal action from court through consumer forum.

          Loan account number is 42558480
          HDFC Bank saving account number is [protected] showing negative balance of -INR -160, 576.39
          HDFC Bank Current Account [protected] showing negative balance of INR -156, 281.90
          Hello sir, today I have checked my HDFC bank saving account now the hold balance is not showing in my account, it's bill now thanks a lot for your support.
          But still I got call from bank person for payments and he is forcing me to do payment and asked for legal proceedings.
          When I have already surrendered the car then what and where my role is.

          I request to you kindly provide me NOC for the loan account number 42558480. Because after surrender the car no where my responsibilities is.

          Since my saving account was a salary account and now no salary deposit in the account therefore I want to close my saving account as well.

          For any discussion please call

          Indresh Singh
          [protected]
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            P
            Prithvi c
            from Chennai, Tamil Nadu
            Sep 20, 2018
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            I was issued a credit card when i went for a emi finance. But since then i have not used my cc. Now i recieve msg saying i have to pay due amount. No customer service is responding properly. I now doubt on continuing my other accounts with you. Somone has debited it without my authorisation. Its been debited 2 times. When spoken to customer care each one keeps giving the other numbe, and i end up nowhere. I need this resolved as early as possible. Please please check and get back on this
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              Sada Siva Rao Paturi
              from Bhimunipatnam, Andhra Pradesh
              Sep 20, 2018
              Resolved
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              Address: 500039

              Respected sir,

              On 18th date by mistakenly i am paid credit card payment of 20, 000 rs from my account, it is credited to my credit account also. But i want to cancel that transaction. It is by mistakenly done.

              My account no is [protected].

              Please refund this amount to my account it is very urgent sir,
              +1 photos
              Oct 27, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Sep 20, 2018
              Updated by Sada Siva Rao Paturi
              Let me know the complaint number sir
              Verified Support
              Sep 24, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

              -Manoj
              HDFC Bank Customer Assistance
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                D
                Dollynayak28
                from Savantvadi, Maharashtra
                Sep 20, 2018
                Resolved
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                Address: Pune, Maharashtra, 411007

                I have received a message about something customer mendate reference from hdfc bank. Though i gave not applied for anything like that.

                Dear customer mandate reference no: hdfc — issued to reliance nippon life amc ltd e sign with value rs. 100000.00 and frequency is received today for processing.in case of any issue please get in touch with your branch.

                Please help!
                Oct 21, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 20, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your complete concern, account no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
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                  S
                  sarah21994
                  from Noida, Uttar Pradesh
                  Sep 20, 2018
                  Resolved
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                  Address: New Delhi, Delhi

                  I am receiving threatening and abusive phone calls from the collectors of hdfc bank constantly day after day. Even though i am not the recipient of the credit card. Despite me telling this to them repeatedly that the relative (Whom they wish to speak to) doesn't stay with me they continue to call. They have been abusive and threatening in calls which is an offense if this is not looked into i am going to the police. Look into your staff and the way they're speaking to your clients.
                  Oct 21, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 20, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your Credit card number, the caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
                  Sep 20, 2018
                  Updated by sarah21994
                  It is not my credit card it is my relative's. Stop asking your callers to be that disrespectful and abusing your female callers.
                  Hi,

                  One Assists app deducted the money from my mother's account today (September 16, 2018) without any information and she hasn't applied for any such service. Please get it rectified.

                  Regards
                  Swaraj Sharma
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                    G
                    Gokul9794
                    from Chennai, Tamil Nadu
                    Sep 25, 2018
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                    Address: Chennai, Tamil Nadu

                    I Have applied credit card before 60 days since my Application status shows in progress. I have called customer care to enquire about this. They said it is in curable sector. And submitted all the datum they have asked .Since there is no mode of response to clarify this. Kindly look in to it and do the needful

                    Application No : CC36378581
                    Mob no : [protected]
                    Nov 5, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Oct 03, 2018
                    Updated by Gokul9794
                    Since no action. Do the needful
                    Verified Support
                    Oct 04, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your comments and request you to provide the following details to [protected]@hdfcbank.com to enable us to do the needful.1.Name as mentioned on the application form, 2.Date on which the application was submitted, 3.Place where the application was submitted, 4.Your latest contact numbers, 5.Your complete residence address along with city and pincode, 6.Name of the executive who has collected the application, 7.Contact details of the executive, 8. Your email address, 9.16 digit Application Reference Number.

                    -Manoj
                    HDFC Bank Customer Assistance
                    Oct 15, 2018
                    Updated by Gokul9794
                    1.G.Gokul Kumar
                    2. 01 Aug, 2018.
                    3.Nungambakkam
                    4.[protected]
                    5.13/12, Thomaspuram, Avinashi, Tiruppur - 641654
                    6.Mr.Aanand
                    7. [protected]
                    8.[protected]@gmail.com
                    9. 18G[protected]S1
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                      A
                      Anshadha
                      from Kunnamangalam, Kerala
                      Sep 20, 2018
                      Resolved
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                      Address: Thrissur, Kerala, 680511
                      Website: hdfcbank.com

                      This is a complaint against some charges in my HDFC Credit card, no. [protected]. I took this card in the Month of November 2017. It was a sales lady who called me many times to take up the card. That time that lady mentioned, its lifetime free card, no need to pay any yearly fee for the card and no interest will be charged for purchases if the minimum due amount is paid within the due date. This is life time benefit. So I thought its good, no interest charges or annual fees and agreed to take this card. But from Feb 2018 there is always a transaction saying 'Financial Charges' found in my statements every month. I was wondering what it was and recently called HDFC Bank customer care to know what it was. Then I came to know that it was the interest charged on the total due amount. I don't understand why in the beginning it was said no interest charges and later charging interests. This is really cheating. It was agreed and confirmed that no interest charge will be levied if the minimum due amount is paid within the due date. Then later charging interests without any notification is purely cheating. Pls resolve this issue as early as possible.

                      Awaiting your reply.

                      Thanks and Regards,

                      Anshadha Shamsudeen.
                      Oct 29, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 25, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and confirm having responded to your email id on September 24, 2018. The reference number for this interaction is [protected].

                      -Anay
                      HDFC Bank Customer Assistance
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                        Pooja1425
                        from Bengaluru, Karnataka
                        Sep 20, 2018
                        Resolved
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                        I have mailed on [protected]@hdfcbank.com regarding my noc for my credit card this is the mail that i have sent hello,

                        Please send me a copy of the "no objection certificate" (Noc) for the settlement that was done on my hdfc credit card #[protected]. I would also request you to clear my name from cibil as i cleared all my dues by doing one time payment.
                        Details are mentioned below:

                        Name: madhumita thumbunkel
                        Credit card number: [protected]
                        Pan - ayupt3713d

                        Regards,
                        Madhumita thumbunkel

                        The above mail is sent from madhumita. [protected]@byjus.com email id kindly still did not get a revert
                        Oct 21, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 20, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        With regards to your credit card, we request you to contact our Debt manager at[protected]/41467902.

                        -Anay
                        HDFC Bank Customer Assistance
                        My name aji ps ..I apply to the personal loan with my salary certificate. and approved my loan one month ago. but don't get this cash. I so many time call to the executive but executive don't attend my phone call. I need correct clarification because my personal documents are in your hdfc executive hand.
                        About my account statement
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                          Divyanancytirkey
                          from Kolkata, West Bengal
                          Sep 20, 2018
                          Resolved
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                          Resolved

                          My hdfc regalia credit card has unauthorised transaction of 1916.73 and double gst of 345.01. Initially there were four unauthorised transactions out of which they have refunded just one of rs. 1916.73. All these transactions have no record of any text messages or where they have been done. So without card being used at all they have come up with such unexplained penalty. Hdfc is neither refunding nor seem to explain why is that. This is the treatment after being a classic customer. My advice better to dumo their cc and get a better one from other trustworthy bank.
                          Oct 21, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 20, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your Card No., Transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Sep 20, 2018
                          Updated by Divyanancytirkey
                          I would like to share only my contact no. [protected] rest we can deal on call or mail.
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                            Bhalodiya Niraj
                            from Ahmedabad, Gujarat
                            Sep 20, 2018
                            Resolved
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                            Resolved

                            Address: Rajkot, Gujarat, 360002

                            Dear sir,

                            My self bhalodiya nirajkumar devrajbhai.
                            I am visited hdfc bank kalawad road branch at rajkot, gujarat on 10th september at 11:30am.
                            I am applyed application on that day.
                            If you think i am lieing please checked cctv footage on that day.
                            I am meet the vishal sir.
                            And his mo +[protected].
                            He said that i am submitted your application and courier your physical application form to chennai branch on that day.
                            He gave me form application no cc36036537.
                            After 3-4 days not received any kind of sms from hdfc bank track my application on hdfc bank site.
                            It always shows no record found.
                            Then i call vishal sir, he said me that i am already submitted your application to my senior ma'am.
                            He advised me that you wait 3-4 days more.
                            So, i am waited 3-4 days.
                            After that i call ahmedabad nodal officer.
                            He said me that your application not generated since that day. (19th september 11:00am)
                            So, i call the vishal sir and tell him to all the things.
                            He said me give me 5 minutes i talk to ma'am what is your application status.
                            I said okay.
                            After 5-minutes i received a sms.

                            "we have received your hdfc bank cc app 18i[protected]w8. Pls type twv with passcode 501670 and sms to 5676712 to process your appln. Passcode is valid for 2 hrs"

                            Then i realized that vishal sir and ma'am play with my emotion.

                            Today is 20th september i checked my application status it shows no record.

                            So i am humbly requesting you to please proceed my application.

                            Thanks you,
                            Niraj bhalodiya.
                            Oct 21, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 20, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We confirm that your application has been taken up to the next stage of processing as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the credit card application. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                            -Anay
                            HDFC Bank Customer Assistance
                            Sep 29, 2018
                            Updated by Bhalodiya Niraj
                            Dear Sir,

                            Once again, I sent address proof which you needed I send on 26 September and received by you on 28th September on 2pm.

                            I am attached tracking detail receipt.

                            please, help me I want to use hdfc credit card on flipkart Big Billion Day offer.

                            So, please proceed my application.

                            Thanks You.

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                              R
                              from Nellore, Andhra Pradesh
                              Sep 20, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110027
                              Website: HDFC BANK

                              Hi,

                              This is regarding my personal loan that i have applied.. I had an earlier existing loan going in hdfc bank. Now, i required a top up of 60000 on my existing loan. Bank had sent an executive to my place who had no knowledge of loans... He promised me that i will be charged with same interest i. E 10.99 as per ny earlier loan and emi wilk be same as tenure will be increased.. He took my signaturenon the form and now they have charged insurance money as well as high interest rate of 15.75 on my loan... I am so pissed off as nobody is listening to me. The loan manager mr. Saurabh kapoor not picking my call also his subordinate who filled my form mr nikhil gulati is also not responding my calls.

                              Would request you please look into this matter asap.
                              Thanks,
                              Rajni nair
                              Oct 21, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 20, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your Loan Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                Shailz652
                                from Delhi, Delhi
                                Sep 20, 2018
                                Resolved
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                                Resolved

                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

                                I applied for regalia first credit card but instead i received money back card.
                                This is of no use to me. I tried calling customer care but there is no option for such thing in automated teller. Then i called grievance department but they also told me to call the same customer care.
                                Now, i have no idea that what should i do next to get my original applied card and return the received card.
                                Oct 23, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 20, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience. we request you to write to us elaborating your query from your registered e-mail id to us to [protected]@hdfcbank.com and we shall assist you.

                                -Anay
                                HDFC Bank Customer Assistance
                                Sep 21, 2018
                                Updated by Shailz652
                                I have already mailed to this email ID but still got no response.
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                                  D
                                  Duradundi Badkar
                                  from Pauni, Maharashtra
                                  Sep 20, 2018
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                                  Dear sir

                                  Even though deposited or balance amount of Rs. 25, 163/- was present on 5th September 218 in account, without any reason deducted an amount of Rs.Rs.649/- on 7th Septmber 2018 as overdue as overdue loan. You have done the same many times. Kindly as soon as possible deposit the same.

                                  Thanking you.
                                  best regards.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    Kattyjacky123
                                    from Agra, Uttar Pradesh
                                    Sep 20, 2018
                                    Resolved
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                                    Resolved

                                    Address: Dehradun, Uttarakhand

                                    Dear sir
                                    I am a hdfc credit card holder. The bank has auto debited 1399 rupees without my concern on[protected] which is totally a fraud which can not be accepted my me as i am not interested in one assist membership plan please make it sure to deactivate this membership as soon as possible i[censored]nable to resolve my problem i will compel to go to the higher authority regarding dis problem which you can understand very easily.
                                    Name-karan joshi
                                    Customer id[protected]
                                    Credit card ending no-0971
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Greetings from OneAssist!

                                    We regret the inconvenience caused. Your membership cancellation is processed vide service request number 5238499. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                                    Regards,

                                    Devendra,

                                    OneAssist, Social Media Team.
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                                      R
                                      Rangaraj Muthusamy
                                      from Chennai, Tamil Nadu
                                      Sep 20, 2018
                                      Resolved
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                                      Resolved

                                      Address: Erode, Tamil Nadu, 638056

                                      The loan is taken from centurion bank ltd, egmore branch chennai.
                                      Tn22aq7227 is the vehicle number.
                                      The loan is fully paid and i would like to obtain noc. Since the centurion bank is merged with hdfc bank ltd, i would like to receive the noc from hdfc bank ltd.

                                      Please help to get the same.

                                      Many thanks for your help!.

                                      Regards
                                      Rangaraj
                                      [protected]@gmail.com
                                      [protected]
                                      Oct 24, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 21, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We request you to write to [protected]@hdfcbank.com mentioning your loan account number, to enable us to check and assist you further.

                                      -Anay
                                      HDFC Bank Customer Assistance
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