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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026

Complaints 32944

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18420

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Address: Hyderabad, Andhra Pradesh

Cancellation of one assist membership

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8652 without my concern on date:25/09/2018. I am not interested about this service and don't want this membership any more. So, please cancel the membership and refund this debited amount of rs.1899/-

Relationship no: 2804199
Name: k. Madhavi
Card ending: 8652

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 26, 2018

Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3582448. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

J

jskannan

from Bengaluru, Karnataka

Sep 26, 2018

Dear sir,

iam selva kannan. i am already apply a personal loan on last week 15.09.2018 . all verification completed . but still I am not get a loan amount from trichy hdfc branch also i am very frustrated with them...

kindly help to get a loan amount ...

thanks/ regards,
Selva kannan

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Address: Mumbai City, Maharashtra, 400093

Website: mail

I also having same problem, in my hdfc account -7000 rs it showing.in the year of 2014 september i joined in a company there they provide me hdfc salary account. After 2 months i quit that company. After 2 years recently i joined in my dream organisation here i am facing problem with opening a new hdfc account. They said they wont provide new account after 7000 clearance only they will open new account. With out any intimations how it come -7000. Can you please any one help me how to handle this issue. Please provide suggestion.

Oct 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Visakhapatnam, Andhra Pradesh

Website: HDFC CREDIT CARD

Sir
I have forgot credit card login pin.But I made number of attempts through forgot pin option to generate new pin.But i am not successful.
Hence kindly support me to enable in new pin generation.

M RATNAMJANEYULU
CREDIT CARD NO.[protected]
Regd.Mobile:[protected]
Mail ID:[protected]@gmail.com

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Address: Pune, Maharashtra

Website: BHIM upi

My idea recharge validity was expiring yesterday 24/09/2018, so i did recharge paying 409 from idea application with BHIM upi option amount deducted from my hdfc account. And the recharge was successful and amount was debited, but benefits are not credited, service provider said upi is third party interface, so we cant say anything about it.
Transaction id is[protected].

Please solve it ASAP

HDFC Bank customer support has been notified about the posted complaint.

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My credit card number is[protected], i lost my card and i have blocked in on 1 aug 2018. On 13 aug bank generated statement which include renewable fee for the year, in next month they levied late payment charge. If i have blocked the card and i dont want to continue with it why would i pay renewable fee for card. No other charges are pending against me.
Contact no [protected].

Nov 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

HDFC Bank Customer Care's response Dear Customer,

Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411052

This is regarding the transaction performed in sbi atm on 9th june 2018.

I have performed total 2 transaction in sbi on that day.

Sbi bank in karvenagar branch atm for rs. 2000 both got failed, i have received refund for 1 transaction, but for the second still i have not received.

As per the response received from the sbi the 2nd transaction was successful, and which is not the case, so i have requested to get the cc tv footage and complaint was raised.
Complaint (Reference id 7483416, 1590579) for cc tv footage was raised 11/07/2018 but i have not received any updated on it.
So i have raised the grievance hbl=[protected] and hbl=[protected] i am not getting proper response on this.
I have visited the hdfc branch in karve nagar and raised the dispute form on 14/08/2018 for that also there is no update and when i visited the bank they have raised the request once again and now waiting for cc tv footage. It is more than 3 months,
Please help me in getting my money back.

Oct 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Manoj
HDFC Bank Customer Assistance

Oct 04, 2018

Updated by Ashish Aswale Hi Team,

Any update on this. As i have not received any response.

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B

Bhavikupadhyay

from Jamnagar, Gujarat

Sep 25, 2018

Dear sir,
My account nagative Rs 10130/- Otherwise my salary is Rs. 8953/- is debited bank charges
I request you my nagative balance pls solve my problem.
But I have lose 8953/- pls I request. You ECS Charges is reverse my account
HDFC bank
Modasa branche
AC no :[protected]

A

Ashish Aswale

from Pune, Maharashtra

Oct 4, 2018

Hi Team,

Any update on this. As i have not received any response.

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Address: Thane, Maharashtra, 421004

I, ve been using hdfc bank business money-back card since last eighteen months and so far my experience has been the worst. To begin with Interest rates charged by the bank are unreasonable and in exorbitant. Even after paying such a high interest charges bank puts late payment charges which is ₹500 per month and whereas bank only provides the information by sms which only mentions the minimum amount payable and not total outstanding amount and interest charged by them.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560018

Hi CC, I have made a IMPS transfer on 23-9-18 at 9.30 pm the money got debited in my hdfc account but not credited to the beneficiary account,

Im waiting this from past few days but it is not rectified please do something to get this done asap and this find is required for medical expenses

Beneficiary aaccount is SBI

Please let me know how can i resolve this issue.

IMPS Reference #[protected] given from HDFC

Sep 29, 2018

Complaint marked as Resolved

Hi problem resolved, Hdfc has given email proof saying amount debited from hdfc and same forwarded to abi and then they have credited to beneficiary accent.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411067

I am not a customer of your bank/ organisation.
Your company has got all our phone numbers, personal details and feel free to call us anytime to sell your products.
Today morning a lady from your company called up and when instructed that we are not interested, she starting abusing me.
Moreover she has my fathers number too, and did the same with him.
On asking her name, which branch shes calling from she didn't answer the same.
Continuously she is calling me finally i had to put her number on dnd.
The said mobile number is+91 [protected].
Kindly look into the matter seriously as your tele callers keep disturbing us and we are not here to listen to your abusive language.
And we are not interested in doing business with such a company whose staff is uses un parliamentary language.
Its a shame on such an organisation whose staff doesn't know to talk without abusive words.

Telecalling is an offence as you have taken my number without my consent.
Trai has strict rules for the same.
Also it is a criminal offence as per indian law, calling up someone and starting to abuse, what sort of a company hdfc is???

Kindly look int this matter seriously and firstly kindly stop disturbing us with your useless calls and mails.

Nov 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

Sorry for the inconvenience caused. Please share with us the caller details and your contact number on which the call was received with the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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A

Arojit Dey

from Brahmapur, Odisha

Sep 25, 2018

Dear Customer Mandate reference no: HDFC[protected] issued to KOTAK MAHINDRA BANK LTD with value Rs. 21512.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch.

I am not able to understand.
Please explain briefly the msg.

A

Amitchauhan8034@gmail

from Noida, Uttar Pradesh

Sep 25, 2018

My card number is [protected]. My outstanding was 20k i was make the emi last two month Ago .i already pay 2 emi . My emi make emi 3535this amout already paid.my bill generate 9k more

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Address: Pune, Maharashtra, 411057

Hello team,

I have purchased finger ring from tanishq aundh pune branch on 07/01/2018. At that time there was cashback offer going on from hdfc bank, so i transacted using hdfc debit card. The offer stated 90 days of cashback credit time. Now its been approx. 240 days yet i have not received any cashback. I tried to contact customer care but ivr doesn't have any option for direct communication. Also emailing option doesn't give any option to log complaint for cashback/offers. Now i am feeling helpless and being fooled. Seems like its a fraud because there is no track on such offers.
I want my cashback as mentioned in the offer.

Please contact me.
Mobile - [protected]
Email - prateek. [protected]@gmail.com

Thanks,
Prateek

Oct 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We are unable to trace basis the details shared. Please write to [protected]@hdfcbank.com mentioning below details, to enable us to check and assist you further. - Account number from where the transaction was initiated - Date and amount of transaction - Offer communication regarding cash back.

-Manoj
HDFC Bank Customer Assistance

Sep 25, 2018

Updated by Prateek_29 Hello Manoj,

I have mailed you with mentioned required details as per your request on the given mail id. I have also attached bill invoice copy for your reference. Kindly provide solution quickly.

Thanks,
Prateek

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Prateek_29

from Bengaluru, Karnataka

Sep 25, 2018

Hello Manoj,

I have mailed you with mentioned required details as per your request on the given mail id. I have also attached bill invoice copy for your reference. Kindly provide solution quickly.

Thanks,
Prateek

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Address: Kolkata, West Bengal

Complaint no. 1:

I have booked air ticket for two people on 26th may 2018 from goibibo using my hdfc credit card. However a duplicate ticket was booked with same details due to technical error and my account was debited twice. Finding two bookings of same details and same flight goibibo team called me up and cancelled the duplicate one. As per the mail and verbal communication from goibibo team they have refunded the entire amount of the duplicate booking on the very same date. However that refund amount is not reflecting in my credit card statement. More over that is showing as outstanding amount. The booking id is gofldmob5c1c07300082.

Complaint no. 2:
As per the last statement rs. 509 has been deducted as financial charge on 16.09.2018 without any prior information. Please let me know what for this charge has been deducted.

The registered mobile no. With the card is [protected]

Nov 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ Further, we request you to send us the duly filled and signed form which is available on our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

-Manoj
HDFC Bank Customer Assistance

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S

Shivam Yogi

Sep 25, 2018

My account got debited with INR 177 on 18 September automatically as 3RD PARTY CASH TXN INC GST 150918-MIR[protected].
Please resolve as it is unknown and unfair transaction without any information and consent by HDFC Bank.

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On behalf of me, my father visited the warangal branch on 06-sept-2018 to pay the partial payment i. E. Rs. 1, 50, 183 towards tenure reduction for my home loan[protected]. The warangal branch associate misguided my father, saying that there is an rbi rule to reduce only the emi but not the tenure while accepting the partial payment check. I spoke to hdfc bank customer care, they confirmed that there is no such kind of rbi rule.
Later the bank associate ganesh, agreed to reflect the partpayment towards tenure reduction, upon the payment cheque clearence. The check had been cleared on 12-sept-2018. So ideally it should have been reflected from my september emi onwards i. E.20-sept-2018, but it did not happen. I was surprised to see my emi reduction for sept then i approached bank associate ganesh but he again misguided me that it will be effective from oct 1 2018. Due to this, my sept emi got reduced but not the tenure. Please take the action to correct from sept emi onwards immediately without any delay.

Aug 8, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 26, 2018

Verified Support

Dear Pantham Karthik,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans

panthamkarthik1's [Complaint's author] reply, Oct 5, 2018

Hi HDFC Home Loans Team,

I am unable to raise a concern in the provided link i.e. http://bit.ly/1GG54RP since my mobile is not updated in HDFC Home Loan profile. I requested multiple times to the Warangal HDFC Home Loan Branch to update my mobile number but my request was not addressed in fact I reached out HDFC Home Loan customer care also. They said the only branch have the privilege to update the mobile number.

I am in stuck status. Without updating my mobile in HDFC Home Loan profile, I can't raise the complaint in HDFC Home Loan portal and as I am complaining on HDFC Warangal Branch, they are not updating my mobile number. Now I can only rely on this forum to provide the solution for my problem.

Recently the Warangal branch manager Mr. Vikram Ponnam reiterated that there is an RBI rule which enforces to reduce the EMI but not the tenure. But he is not ready to share the RBI rule details and I did not hear such kind of RBI rules from other banks.

I am surprised to hear that why Warangal branch guys are giving pain like this when the customer is remote and he also warned my father that he will not encourage the tenure reduction for future partial payments. That was really worst. How can Mr. Vikram Ponnam (HDFC Warangal Branch Manager) frighten customer (the Senior citizen who does not have much knowledge about Bank functions and RBI rules) with such kind of behavior and comments?

I really did not expect this kind of customer service from HDFC Organization. I do operation bank account in HDFC Bank. It was smooth and good.

Need your immediate attention else I may be forced take next actions may be legal. Thank you!

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Address: New Delhi, Delhi, 110059

Website: Indian

Request hai apse plzz maire paise wapis kro warna achaa nhi hoga har bar ki bat hai google maire card say paise cut kar laita maine aisa kuch ues bhi nhi kiya but achaa nhi hoga ki maie parag rao ko complement kru and apke aur seiner ko maie khud working hu cridit card maine smjy app last time bhi maire debit card 200 rs ki transaction hue the wo bhi tun jub maira card ki swipe hone par cancel hua plzz payment return kro smjy ap totel amount 456 rs hai thanx hdfc bank requests

HDFC Bank customer support has been notified about the posted complaint.

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Farhan Mohammed

from Hyderabad, Telangana

Sep 25, 2018

HDFC has been repeatedly harassing with atleast 4-5 calls everyday, despite requesting them to remove my details from their database

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Address: Kolkata, West Bengal, 700031

I have hdfc life sampoorn samridhi plan which matured on 6.9.18. I paid total of 500, 000 (Rs.100, 000 every year for 5 years) and the assured me of giving me 725, 000 when i paid last premium in 2017 but they deposited only 516, 892/- to my a/c few days back.
I have been mailing to their customer service several times and called dubai office also as i am a nri but they are trying to avoid me now. I am really feeling cheated by hdfc...

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Address: Chandigarh, Punjab

Hello this is bishal dhar, i had applied credit card on 17.09.2018 and it is still on process status. Even though all verification was completely done. As your bank told me i will get credit card before my birthday which is on 1st october and i'm eagerly waiting for the credit although i called customer care but no one responded me, i wish i could apply for other credit card so that i can enjoy my birthday with good smile.

Here i'm sharing the details.

Application reference no-[protected]n2
Dob-01.10.1994
[protected]@gmail.com
Mobile no-[protected]

Sep 28, 2018

Complaint marked as Resolved

Great services

HDFC Bank customer support has been notified about the posted complaint.

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Address: 110092

Hi

I am holding the credit card for hdfc bank in 2004 and i have closed it in 6 months time only but till now after 14 years it is not closed and effect my cibil score badly due to negligence of bank. I have the receipt also if it is outside india i sue this bank for this negligence and charge huge fine. I want to settle this on high priority please help

Thanks
Riteshgupta
[protected]

Oct 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 122002

Hi me my friend apply for hdfc credit card from same office, she got card in 10 days but i got a mail from after 15 days that is -

"we wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank."

But still status show in process
Reference no - 18i[protected]n1
Can you please help me out to understand the exact status of my reference number and if application rejected then give me the reason why rejected after 15 days.

Nov 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

HDFC Bank Customer Care's response Dear Customer,

Thank you for your interest in HDFC Bank credit card. We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

-Anay
HDFC Bank Customer Assistance

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Address: 160062

On[protected] Morning around 11:00, I got SMS stating that a transaction of 7708.86 Rs. has been done in VIU - WEBPAY/IE APP FES NANAIMO on my HDFC Credit card.

I disputed this as illegal transaction done with my card. That morning I called the Customer care and blocked the card. They have given me the complaint no. [protected].

Then I was totally confused as I did not know this and I didn’t even get a SMS for this. Their billing system and internet security is very weak so that any one can hack and transact.
The case is now lingering for almost 7 Months and HDFC is telling only one answer that 'you are liable for the transactions'. They are unable to provide me any authentic details that I'm responsible for those transactions. I forwarded the case to their Grievance redressal team and progressive dispute team but all effort in vain -- No response at all.
I would advice all readers, please do not use HDFC Credit card and they are not secured enough and weak in billing.

Manpreet Kaur

HDFC Bank customer support has been notified about the posted complaint.

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Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

On sept 4th 2018, I ordered fastag from HDFC and its almost 20 days taht I haven't received my fastag. Every time when I call customer care they say it will be delivered and some time they say that they have lost documents uploaded.
They have one of the pathetic customer services, they don't even bother about customer.

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Address: Amravati, Maharashtra, 444606

I had my salary account in hdfc which automatically after resigning converted to savings and for jot mainting the balance I was charged penalty ...I did not had any job than but now i have and my penalty is high can you please help me with this.
Positive help will be appreciated and looking forward for banking with hdfc again

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