HDFC Bank Complaints & Reviews

Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

On sept 4th 2018, I ordered fastag from HDFC and its almost 20 days taht I haven't received my fastag. Every time when I call customer care they say it will be delivered and some time they say that they have lost documents uploaded.
They have one of the pathetic customer services, they don't even bother about customer.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Amravati, Maharashtra, 444606

I had my salary account in hdfc which automatically after resigning converted to savings and for jot mainting the balance I was charged penalty ...I did not had any job than but now i have and my penalty is high can you please help me with this.
Positive help will be appreciated and looking forward for banking with hdfc again

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Address: 560097

I had bought iPhone 8plus on 22nd Feb 2018, from reliance digital through HDFC consumer durable loan I had closed the loan after 4 months I was promised by HDFC that I would receive 10, 000 rs cash back after 90 days .. I did not receive it... Later it was credited to my HDFC consumer durable loan, i had paid 324 excess amount on closing my loan... Now HDFC bank has to owe me 10324.. with repeated calls and complaints they have still not g8ve my amount... It's already been 7 months HDFC bank has cheated me... HDFC consumer durable loan account number -[protected].

Sep 25, 2018

Complaint marked as Resolved

Finally received the payment...

HDFC Bank customer support has been notified about the posted complaint.

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Address: 122017

Dear sir i have hdfc credit card last 3 years approx two years before i have some critical financially problem so that we take money from credit card and want to give by installment and i have try to by mail by phone to lots of time to convert this amount to emi but its still not done i have paying minimum amount last 24 months currently i want to if any possibility to get convert amount to emi or settlement this card because i have no option to get total amount to pay kindly look this matter to serious and do the needful.

Oct 29, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

HDFC Bank Customer Care's response Dear Customer,

Specific to your query with regard to EMI offer on the card, we would like to clarify that Bank offers term products like Smart EMI, Insta Loan and Jumbo cash loan on your card account selectively at its discretion based on internal policies laid down and this is also time driven. We take this opportunity to apprise that the loan offers are time bound and will vary basis the internal parameters set by the Bank at its discretion and the same is not a standard product offering. We wish to assure you that the EMI offer on the credit card is reviewed periodically based on usage and payment pattern on the card account. Having mentioned above, we regret the inconvenience in this regard.

-Manoj
HDFC Bank Customer Assistance

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Address: 193221

I'm hdfc bank customer from last 3-4 years. I was having a salary account with hdfc bank at panchkula haryana then i moved to j&k and started my own business and also requested local hdfc bank branch to move my account from panchkula to j&k. And soon after that i opened my current account with the same branch. But the issue is whenever i'm in hurry and want to transfer my money from my account. Most of the time this branch manager is absent. And cashier can't deposit money more than 50k. So always i have to wait to branch manager to deposit my money. Or i have only option to deposit my money in j&k bank account.
Branch address is:
Hdfc bank ltd handwara 193221
Sheikh hamza complex handwara.
Branch code hdfc0002527.

Nov 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email at [protected]@hdfcbank.com and re-state your concerns along with your mobile number registered in your account so that we can check and assist you.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400093

Website: www.hdfcbank.com

I din't expect this irresponsible behaviour from hdfc

I'm using hdfc credit card since 1 month. My account is activated with one assist mfee and charged amount 1 rs 1300 with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And hdfc bank also has to recheck this issue with the auto payment modes.

This is the 2nd year i'm requesting again for the cancellation of this one assist plan. Please kindly take a notice and cancel the plan and repay my amount rs.1299 as soon as possible.

So request you to please cancel this activation against my credit card, and refund my money also.
Relationship no with one assist : 5122794

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2018

Dear Siddharth,

Greetings from OneAssist!

We understand your concern. Please be informed, your membership cancellation is in process with vide service request number 3575759. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Ernakulam, Kerala, 682030

I am a hdfc bank credit card holder. The bank has auto debited rs. 459+100+21=580 from my credit card number ending with 7937 without my concern on date:24/09/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.580/-

Name :- albert joy
Mobile no. :- [protected]
Credit card number ending :- 7937
And
In the name of smartemi auto debited 459/- plus processing fee 100/- from my credit card number ending with 7937 without my concern. So cancel this service and refund the same amount.

And i already registered my complient in hdfc creditcard complients in date:15/09/2018. But they are not revert yet.

Oct 28, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand from your post that your query pertains to One Assist program enrolled on your card account. We request you to contact the below mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

-Anay
HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 682030

Such a headache options having in hdfc netbanking. There is no cancel option for any product. Then what is the use of having net banking.? I just verified how does smart emi works. After some times smart emi activated immediately and processing fee rs 100 debited from credit card ending 7937. Already i registered a compliant for one assist mfee cancellation. Rs 1299 +100 total rs 1399 debited from credit card. Such a worst service from hdfc bank. How to cancel smart emi.? You guys are very fast for activate or selling any product but you will act like tortoise when it comes deactivate process. Customer id# 67108930.

Oct 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand from your post that your query pertains to One Assist program enrolled on your card account. We request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

-Anay
HDFC Bank Customer Assistance

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2018

Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3573396. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Today I got the message thatDear Customer Mandate reference no: HDFC[protected] issued to HDFC LIFE with value Rs. 2677.00 and frequency ADHO is received today for processing. In case of any issue please get in touch with your branch.

I don't even understand this.

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Address: 362228

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3471 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 5291809
Name :- bhavik maganlal kher
Mobile no. :- [protected]
Credit card number ending :- 3471

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2018

Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3575719. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Chennai, Tamil Nadu, 600014

Hi sir... Iam a hdfc debit card holder... On 23rd june 2018 at 6.16 pm i made a debit card payment at chennai lifestyle for the amount of â‚¹ 952. First time the transaction was failed & the second time it was successful but the amount was deducted both the times. I called upon to the customer care & they sent me a complaint reference id no. 1601057 on 26 june followed by a txt that the complaint is on progress... On 2nd july & 7 the july an another txt implies that the merchant is yet to bill the txn and has 9 days to do so... 3 months over but not yet d money was refunded & no proper response... I request you to refund my money as soon as possible... Thanking you.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600014

Website: Google Chrome

Hi sir... Iam using hdfc debit card... On 23rd june at 6.16 pm at chennai lifestyle i bought some clothes & paid through my debit card. First time d transaction was failed & the second time it was successful but the amount of â‚¹952 was disputed both the time... I call up to d customer care & they sent me complaint reference id no. 1601057 following a msg tht ur complaint is on progress... It will refunded with in 9 days but 3 months over the amount was not yet credited... I request you to refund the as soon as possible... Thanking you

Oct 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to state that amount of one transaction is already reversed back to your account on 03.07.18. We request you to refer to your account statement to verify the same.

-Manoj
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh

I purchased an iphone x on 7th jan 2018. Hdfc bank promised to give cashback of rs 10000/- within 90 days on iphone x on hdfc card loan and in the bill receipt also it's clearly mentioned the same.

I have been told by the shopkeeper (Mr karan) of â€˜mobile pointâ€™ situated in ghaziabad that i will soon get the credit and that the finance head mr atul of hdfc bank is responsible (Who again decline the fact for any cashback offer) for the delay. Everytime i ask hdfc and also the shopkeeper they ask for 5 days and say a mail has been forwarded to the bank.
I never get to see the mail.

Now it's been more than 7 months. I have not yet received the cashback and hdfc support team is not responding to my query promptly.

My id is :[protected]

Now i feel like hdfc bank cheated me by promising rs 10000/- cashback on iphone x.

Bharat agarwal

Nov 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

HDFC Bank Customer Care's response Dear Customer,

With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://goo.gl/RR3SuK

-Anay
HDFC Bank Customer Assistance

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Address: 560037

I was booking ticket from irctc on 21st September 2018.Money (Rs/- 710) got deducted but ticket didn't get book.ASAP short out this issue and please initiate the refund.
Hope you understand my problem.
Thanks in advance

Account no.- [protected]

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Address: New Delhi, Delhi, 110036

Mr. Manoj goyal is the represntative of hdfc bank for credit card collection he visit my home many time and i will submit the amount time to time but from last 2 month i lost my card and call to manoj but he don't help me regarding that. Even he visit my home for collection without knowing the card number how can i make the payment. Today he came to my house and he come inside of my room and miss behave with my mother when i warn regarding this he said that i will give your number to legal department and they will take care of your card and we will take legal action against you.
When i was stanch his bike key then he show me the his card from spl services from janakpuri.

Please help me out this he warn me that hey will give me legal notice for that.

Oct 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Card No. with registered contact info & complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 533429

POS isn't working properly actually we having telephonic POS we requested to replace with wireless POS we placed complaint so many times still it's not rectified we use at petrol bunk customers feeling discomfortable with this POS

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110025

I have taken 10sec instant loan on 3rd feb'18 amount of 3.5lacs tenure for 60months but due to some technical error it is selected for 12 months tenure period and loan amount was also disbursed that means now i have to pay 3.5lacs in 12 months.

So i want to inform you that i am not at the condition to pay this loan amount of 5years tenure period in one year. I can't pay 30k emi per month because i have so much responsibility on my shoulders being a single source of earning in my family.

So, kindly extend my loan tenure period from 1 year to 5 years otherwise this is not possible to pay a single emi of this huge amount 30k per month. Some how i managed to pay two emi from my savings but now it's not possible to continue.

Oct 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by mdshadab13 Loan No. 5060510

Verified Support

Sep 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We would like to state that the loan was disbursed post-execution and signing of loan agreement cum schedule and issuance o[censored]nencashed security cheques along with repayment instructions in favor of the Bank for the equated monthly installment (EMI). Once the customers execute the agreement, they are deemed to have accepted all terms/conditions and agreed to abide by the same. The interest rate, EMI amount, processing fees and loan tenure were clearly communicated to and accepted by you and the loan application has been processed on that basis only. Kindly write to [protected]@hdfcbank.com for any clarification.

-Manoj
HDFC Bank Customer Assistance.

Sep 27, 2018

Updated by mdshadab13 Hi,

I do agree that loan was applied online but I just wanted to understand, do you have any mechanism to define the eligibility of the loan amount and tenure respectively as per the capacity of customer??

Or you just give loan to anyone without taking measures of these points..?

In my case same thing happened
My salary is INR 41000 and my monthly expenditure is INR 37000, and monthly emi of this loan is for one year is 31000 .
So no matter how much pressure you put on me I would not be able to pay this much EMI with this tenure, so my request was increase the tenure to 5 years so that i can pay the EMI .

I don't expect this kind of mistake from a nationalize bank.

I have already sent so many mail to HDFC support as well as (MD) Aditya puri to extend tenure of loan but didn't get any resolution. If you want that mail I can forward to you.

I have kept my all points, now it is up to you how do you help me to increase the tenure because this mental trauma will not help neither you and nor me to reach any conclusion.

Regards,
Shadab Alam

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Address: Mumbai City, Maharashtra, 400004

Sir/madam,

My titanium credit card no - [protected].
I have received my first credit card statement in the month of june 18. I am surprised to see that they have charged mtnl charges 100 rs which is not inform the same.

I raised the complaint & reverse the cahrges. Again same thing happend in every month added the charges for (Mtnl).

From last month i have not received credit card hard copy of bills and also not received message on mobiles. Till dated not received the same.

Received message outstanding balance on 15th sep, 18 which is added the late fee charges & mtnl charges which is added all in current outstaning.

Also received mails every month but last month had some problem's i have not operate my mails, if you send the hard copy & message on mobile then i would have paid the money last month but not recdeived message & hard copy.

Request to reveiw my account & waiver the both charges.

Looking forward for an early resolution.

Thanking you,

Yours sincerely,

Sayukta s yashwantrao

Oct 28, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by SayuktaYashwantrao Sir/Madam,

My Titanium Credit Card no - [protected].
I have received my first credit card statement in the month of June 18. I am surprised to see that they have charged MTNL charges 100 rs which is not inform the same .

I raised the complaint & reverse the cahrges. again same thing happend in every month added the charges for (MTNL).

From last month I have not received Credit Card hard copy of bills and also not received message on mobiles.Till dated not received the same.

received message outstanding balance on 15th sep, 18 which is added the Late fee charges & MTNL charges which is added all in Current Outstaning .

Also received mails every month but last month had some problem's I have not operate my mails, if you send the hard copy & message on mobile then i would have paid the money last month but not recdeived message & hard copy.

Request to reveiw my account & waiver the both charges.

Looking forward for an early resolution.

Thanking you,

Yours Sincerely,

Sayukta S Yashwantrao

Verified Support

Sep 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on September 18, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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I m very unsatisfied customer of hdfc, as they levy charges on customers for their system issues. I didnâ€™t get the billing details on my cell phone, however when i called them, they say that itâ€™s my problem that i have not paid on time and that they charge late payment charges. And later calling their call center again, they said they have taken request for reversal, but i realized that itâ€™s only for financial charges. But the late payment is still put on my head for no reason. The call centre disconnect calls ubruptly. I am not certain if they really care for customers. I m sooooo very unsatisfied customer of hdfc, as most of the transactions with hdfc is bad.

Oct 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by Balu_al I don’t want to continue to use hdfc services for anything. The service agents want me to pay the unnecessary charges and wait for several days for refund. If we delay payment by day they charge heavy amount, however they want customers to lock their money with HDFC and wait in length to get refunds

Verified Support

Sep 22, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Claim id : 3990538

The above health insurance reimbursement claim was rejected with reason that policy holder's hypertension was not disclosed at the time of taking the policy. However this is not true. Not only was it disclosed but its only mentioned in the exclusion clause of the policy.

Also the reimbursement claim is not for hypertension or anything related to it.

So no grounds for the insurer to reject the claim.

Have written to the hdfc life review committe to reconsider the claim with all necessary documents

Please inform the company to look into this matter.

Thanks

Oct 25, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

HDFC Life Customer Care's response Hi, if policyholder have already raised on service Id, our team will check and post assessment response will be shared with policyholder.

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 880

fastag

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regarding negative balance charges

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refund of excess amount and cash back

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for credit card balance emi

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bank staff

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oneassist deduction without knowledge

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hdfc smart emi

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smart emi

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sms issue

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hdfc credit card cancellation of one assist membership

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disputed money not yet credited

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disputed money not yet credited

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iphone x cashback not received

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refund

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hasarish my mother for payment and miss behave with her

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pos isn't working properly

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loan tenure extend request from 1 year to 5 years

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hard copy & messages not received for credit card bill payment

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credit card

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health insurance claim rejected with incorrect reason

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