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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 892

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R
ROBIN PARIL
from Vijayawada, Andhra Pradesh
Sep 1, 2018
Resolved
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Address: Krishna, Andhra Pradesh, 520011

I using hdfc snapdeal credit card from 5 months till i didt not have emi facility for my credit card. I tried so many time through cistomer care & bank also. But there is no use.

Credit card number : [protected]

I requesting give emi facility, otherwise i will close my credit card account

Please solve my problem as soon as possible.
Oct 13, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed regarding EMI and request you to contact our PhoneBanking officers at any of our 24 hour PhoneBanking numbers mentioned in the following URL https://goo.gl/7Eevji

-Manoj
HDFC Bank Customer Assistance
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    raju bhowmik83
    from Aizawl, Mizoram
    Sep 1, 2018
    Resolved
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    Resolved

    Address: West Tripura, Tripura, 799001

    Dear sir,
    I am ex employee of hdfc bank, my employee code was 145606. I want to transfer my epf money to my existing epf money. My previous epf a/c no. Mhban[protected] and uan no. Is[protected] and my existing pf no. Is - bg/bng/0035224/000/1091204 n uan no. Is[protected]. Plz arrange to transfer my money to my existing pf no.
    Contact details - [protected]
    Mail id - raju. [protected]@gmail.com
    Oct 2, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 01, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

    -Manoj
    HDFC Bank Customer Assistance
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      S
      smk69
      Sep 1, 2018
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      Address: 620021
      Website: www.hdfcergo.com/motor-insurance.html

      Hdfc ergo general insurance — hdfcergo is a trap - fake pathetic company
      Hdfc ergo is a fake motor insurance company which will no matter what will reject your motor claims. The surveyor's official mobile no. Given by company dont exist and claims officer ask to contact another personnel mobile no probably for commission.

      I would urge not to buy this zero depreciation - bumper to bumper policy at all, where they claim to be 100% claim reimbursement.
      Hdfc ergo is miss selling this policy.

      I had not been paid in full and i was asked to settle the amount with the service dealer and later the amount refunded was much less.

      Pathetic service.

      Guys please share this as much as possible, these big companies runs after you when they need you but when you actually need them they show you their back, doesn't matter whatever the situation would be...
      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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        J
        Jayanthi Ramachandran
        from Bengaluru, Karnataka
        Sep 1, 2018
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        Address: 560008
        Website: www.oneassist.in

        I am hdfc credit card holder. This one assist payment of rs. 1899 has been deducted from my credit card without my knowledge and information. I would like this to be cancelled and want my money to be refunded back to my account.

        This is an unethical way of deducting money without customer's knowledge and this process needs to be stopped. I hope hdfc will consider this process and take a necessary action soon with regard to this.
        HDFC Bank customer support has been notified about the posted complaint.
        I am HDFC credit card holder. This One assist payment of Rs. 1899 has been deducted from my credit card without my knowledge and information. I would like this to be cancelled and want my money to be refunded back to my account.
        I hope HDFC will consider this process and take a necessary action ASAP.

        My relation no is 2609975.

        Thanks& Regards,
        Pradeep.
        Dear Customer,

        Greetings from OneAssist!

        We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

        Regards,

        Devendra,

        OneAssist, Social Media Team
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          T
          tufan b mitra
          from Nashik, Maharashtra
          Sep 1, 2018
          Resolved
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          Resolved

          Address: 411057

          Today was my due date of jambo loan but not sufficient cash on morning, when i got salary that time i have noticed that hdfc already attempt 2 times for withdrawing cash, my salary account in hdfc and till 11 am not got any message from bank that my salary has deposited, question is why hdfc in hurry in early morning to collect money, we are salaried people and travelling 40 km daily from early morning to reach office, they can easily claim after lunch hour it is very comfortable every customer. Some times we do not have sufficient money to pay the emi early morning, request you change the timings not date, or please do not penalized for 2hrs delay.
          Oct 4, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 03, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We wish to inform that Autopay debit will be done as per the system functionality. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. However, we have arranged to reverse the amount of Rs 450 towards the autopay return fee levied in your loan account. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

          -Manoj
          HDFC Bank Customer Assistance
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            M
            Magesh0312
            from Coimbatore, Tamil Nadu
            Aug 31, 2018
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            Address: 600015

            Dear Sir,

            I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 2599 from my credit card in August 2018 towards renewal.

            I have instructed not to auto renew, but still it have been renewed without information.

            Kindly cancel this plan and request you to refund the amount of Rs:2599 along with extra amount deducted due to this rediculous stubs. Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.

            Deducted date : 30th August 2018
            Name : Mageshkumar
            Mob : [protected]
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Pankaj,

            We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

            Regards,

            Devendra,
            OneAssist, Social Media Team.
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              S
              swetatiwari53
              from Bengaluru, Karnataka
              Aug 31, 2018
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              Resolved

              I went to HDFC one of the branch in bangalore for addition of surname in my name and the personal banker sitting there told me to submit document that was used to open the account with the old name.

              But i see and understand that, documents with new name is required.

              Can i get the correct answer for the documents required to get the name change.
              Oct 2, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 01, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We're sorry to hear that. Please share your Account No., staff details with registered contact info & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance"
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                A
                Akhil Udayan
                from Chennai, Tamil Nadu
                Aug 31, 2018
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                Address: Chennai, Tamil Nadu, 600070

                I am akhil udayan.I have applied for a credit card and it was rejected after all verification. While checking online about the status got result as my application was rejected. I thought its because of my salary. Because i have taken some advance and it has been deducted from my salary every month. So i didn't mind. Thought will apply later after finishing all advnce. Now i have applied for a car loan on hdfc and it was delayed. When i contacted the branch i came to know that i am blacklisted on hdfc. Then i approached another bank and they declined my application due to this issue. Its reflects in cibil of mine. Hdfc is telling i have made some editing on the document which i have given to the bank for credit card application. But nothing happened like that in my knowledge. Please help me to get out of this. Am totally stucked.
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  Sonylazarus
                  from Chennai, Tamil Nadu
                  Aug 31, 2018
                  Resolved
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                  Resolved

                  Address: 686574

                  I had got hold of the Sampoorna Samruddhi plan with a yearly premium of 50, 000 for 5 years. Total investment wasRs 2, 50, 000. It matured in the last month and maturity payout was Rs 2, 03, 355.9. Ie less than investment amount. Even though The HDFC Life promising their clients The Maturity Benefit is the Sum Assured, plus attaching reversionary bonuses, plus any interim and terminal bonus applicable, plus an additional enhanced terminal bonus if it is an Enhanced Cash Option. I was opted The Enhanced Cash Option
                  When I reported this Unfair Insurance settlement, I got very disappointing replay from HDFC Life service department, with the statement that the benefit will be payable if all due premiums under the policy have been paid. But I didn’t miss any yearly payments, the last payment Transaction ID was: HDFC4048164. INR 53571.00 on 02:46:28 PM IST on[protected]. (Interest RS 5, 069) Actual Premiums were RS: 48, 502

                  In effect, I had payed RS 2, 55, 069

                  When I delayed the last payment, I got multiple calls from your company. I forced to make the payment with a huge penalty for the last payment. If the due date is exceeded why you guys are accepted my payment and received so many concessions call and forced me to pay the money, that incurs a great deal of disturbance in my course of employment and mental trouble also.

                  Thus, I am eligible for the Maturity Benefit for the Enhanced Cash Option

                  It should be RS 2, 55, 069 +

                  Reversionary bonuses+ any interim and terminal bonus+ additional enhanced terminal bonus as per your commitment

                  That will be the true reflection of HDFC Life - New Vision & Values

                  Excellence; People Engagement; Integrity; Customer Centricity; Collaboration...

                  The maturity payout will shows the integrity of HDFC Life insurance Company

                  Otherwise, I will register a lawsuit in the Court against the company, including you and the agents involved in this cheating and robbery. At the same time, file a complaint with the RBI ombudsman. In addition, will escalate it to the top level HDFC life management

                  Thanks

                  Nicey Jose
                  Oct 2, 2018
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 01, 2018
                  HDFC Life Customer Care's response
                  Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
                  HDFCSL=[protected]' [External] Re: Unfair Insurance Settlem
                  HDFC Life Customer Care's response, Sep 3, 2018
                  Hi, I would like to inform you that as the concern is raised on service Id, our team will check and post assessment response will be shared with policyholder.
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                    N
                    nagavinoth
                    from Chennai, Tamil Nadu
                    Aug 31, 2018
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                    Address: Chennai, Tamil Nadu, 600039
                    Website: www.oceansoftwares.com

                    I rejected loan because of my credit card settlement. I have received this mess age from the bank "Thanks for your loan request. Unfortunately due settlements/write-offs in your credit history the system has rejected your loan request this time. We hope to be of service when some of these have been redeemed. "
                    So I am requesting a Copy of the NOC and Settlement Closure Letter and Removal of my name from CIBIL to get loan. Kindly give me NOC settlement Closure letter.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      Ashish Bhola
                      Aug 31, 2018
                      Resolved
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                      Resolved

                      See below the complaint that we raised with HDFC a month ago and still no response. Complaint ref number: FB[protected]

                      This is with reference to the complaint reference no. mentioned above.
                      I, Cynthia Khatso (D/O of the account holder) am writing on behalf of Annie Khatso.
                      Issue: I deposited cash in her account the other day. She than received the confirmation message but it showed available balance less. She than immediately contacted the branch in Purana Bazar, Dimapur wherein she was informed that on 26July INR 4474.83 was debited. She then visited the branch the very next day i.e, dated 2nd Aug and spoke to Atovi Sema (Deputy Manager) at the branch. After investigation my mother was informed that on 26July18 cash was withdrawn using credit card and that too at Chennai. Now that was a shock for her as she had never travelled to Chennai and neither ask for any credit card to be issued. She used to get calls to know if she is interested for credit card but she always refused.
                      Now the staff at the branch said to write an Application in order to get a refund and to block the card. Below are the details wanted.

                      Acc.no/ [protected].
                      Account holder's name is Annie Khatso.
                      Registered no is [protected].
                      Alternate no if needed.[protected].

                      This is unacceptable service from your part. The account holder is an elderly woman and this situation panicked her. How is it possible that HDFC has issued a credit card to a third person and that too when the account holder has not requested for one.

                      I AM NOT HAPPY THAT THE BANK HAS SHARED MY DETAILS TO A THIRD PARTY. WITH THIS INCIDENT I AM NOW FEELING UNSAFE TO DEPOSIT EVEN A SINGLE PENNY IN THE ACCOUNT. I WANT THIS TO BE RESOLVED AT THE EARLIEST ELSE I WILL TAKE A LEGAL ACTION FOR SHARING MY ACCOUNT INFORMATION. I ALSO WANT COMPENSATION AGAINST THE STRESS THAT YOU HAVE GIVEN TO AN ELDERLY WOMAN AND ALSO FOR FAILING TO KEEP HER ACCOUNT CONFIDENTIAL.

                      Thank you,
                      Oct 2, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 01, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We confirm that we had already responded to your e-mail on August 31, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

                      -Manoj
                      HDFC Bank Customer Assistance
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                        A
                        Amer tayyab ali
                        from Hyderabad, Telangana
                        Aug 31, 2018
                        Resolved
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                        Resolved

                        Address: 500064

                        I had a HDFC credit card. I did not opt for credit shield insurance premium. Without information they charged 900.Is there any legal action that I can take on them. First time they charged me with ERGO insurance for that some body suggested STOP CSG to send [protected] on this number. I had successfully opted out, but this time different insurance for that no cancellation option.This is really fraud on HDFC to take customers money in that fashioned. The funny thing is that no customer care number is lifting my phone. My phone number is [protected] and email I'd is [protected]@gmail.com
                        Oct 1, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 31, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please share your Card No. with registered contact details, charges details & the issue details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Anay
                        HDFC Bank Customer Assistance
                        Credit card disaprobl enqury complate done ccchv. Vhi Hff xcbHfdcy fhi NBCcgdown URL basketball KFC's
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                          A
                          Amit kumar Pathal
                          from Pune, Maharashtra
                          Aug 30, 2018
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 411041

                          Hi team,
                          My salary account is showing -2300 rupee even i did my transaction yesterday only. Today i saw its in negative. What the hell is going on tomorrow i will receive my salary in same account and that will be deducted.. By -2300 hundred i want to know why this happened.. Its my current salary account how can it be negative...
                          I want to know how can you deduct amount without asking me.
                          This is very bad will never suggest any1 to open account in hdfc
                          Very worst service
                          I went to nearest branch but no help was provided everyone is very rude
                          Agar account open karwana ho toh sab achee se treat krte h and koi problem ho toh rude behavior..
                          This is not accepted at all
                          Oct 2, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 31, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                          -Anay
                          HDFC Bank Customer Assistance
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                            B
                            bavneet806
                            from Gurgaon, Haryana
                            Aug 30, 2018
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                            Address: Amritsar, Punjab, 143001

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4056 without my concern on date:30/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                            Name :- bavneet singh
                            Mobile no. Link with hdfc and oneassist :- [[protected]]
                            Credit card number ending :- 4056
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            Greetings from OneAssist!

                            We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3503516. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                            Regards,

                            Devendra,

                            OneAssist, Social Media Team.
                            I check my card status and say no record found
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                              R
                              from Coimbatore, Tamil Nadu
                              Aug 30, 2018
                              Resolved
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                              Resolved

                              My wallet id [protected]
                              I have been using it to login since activation. But now i am unable to login. It says invalid user id though i have selected wallet id as id type. When trying to reset user id or password the site doesn't work. What other ways of recharge can be made? The tollfree number is anyways busy. Please help me out to get this resolved to contribute using the service.
                              Aug 31, 2018
                              Complaint marked as Resolved 
                              At last toll free number was reachable and issue resolved
                              Aug 31, 2018
                              Updated by [email protected]
                              At last toll free number was reachable and issue resolved
                              Dear Customer,

                              Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

                              -Anay
                              HDFC Bank Customer Assistance
                              Very worst service .
                              I was applied in 17 Aug . They promised 7to 8 working days .Called several time s toll free number .. useless fellows . Wait
                              always telling lie .Wrong address . HFR073014
                              Now no need return back money .
                              Sorry to say why the people in online .
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                                R
                                ritika choudante
                                from Mumbai, Maharashtra
                                Aug 30, 2018
                                Resolved
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                                Resolved

                                Address: Thane, Maharashtra, 400605
                                Website: [email protected]

                                Hi,

                                I lost my food plus card, i am a cts associate, could you block the card and issue the new card. Also my old card has balance money in that account around 1350/-.

                                Could you please transfer the amount in the new card. I am waiting for your response.

                                The food card number is : [protected]
                                Please resolve this matter asap.

                                My email : ritika. [protected]@cognizant.com
                                Oct 2, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Aug 31, 2018
                                Updated by ritika choudante
                                Dear Sir/Mam,

                                Complaint Regarding lost food card with the card number: [protected] and with the HDFC Bank Complaint Status Update [ID: 2063134]

                                Please do not block the card.
                                My email : RITIKA.[protected]@cognizant.com; [protected]@gmail.com

                                Regards,
                                Ritika
                                Aug 31, 2018
                                Updated by ritika choudante
                                Dear Sir/Mam,

                                Complaint Regarding lost food card with the card number: [protected] and with the HDFC Bank Complaint Status Update [ID: 2063134]

                                Please do not block the card.
                                My email : RITIKA.[protected]@cognizant.com; [protected]@gmail.com

                                Regards,
                                Ritika
                                Verified Support
                                Sep 01, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We confirm our bank official Mr. Premkumar M has sent you an e-mail to assist you with your query[protected]: 30. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. Mention this Ref No. TTU[protected] in the subject of your mail to help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  S
                                  Shreyas Palande
                                  from Mumbai, Maharashtra
                                  Aug 30, 2018
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 421202

                                  My salary account was created when I joined my first company, I left the company before six months.Now my salary account in HDFC bank has been converted to savings account (Without informing me or warning me), I had called customer care and raised a request to close my account as I did not want to use the account and they did say that they will follow up with the request and close the account. After that I never logged in to my account through net banking. I logged into my account for some reason on 30th September 2018 and I see that I have Rs - 550.70 in my account. I request you to please take action against this.According to new RBI guidelines banks are not supposed to penalise for dormant accounts but when I contacted your customer care they are refraining from closing it saying I have to fill the fine.I request you to close my HDFC account.
                                  Oct 2, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 31, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We're sorry to hear that. Please share your Account No. with registered contact info & complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Hai,
                                  I Have applied credit card before 45 days since my Application status shows in progress.Kindly do the needful
                                  Application No : CC36378581

                                  hdfc salary account - negative balance - Comment #3197678 - Image #0
                                  My sb acct, [protected] and mobile no. [protected] received message going to proceee the charges for 1 asst service for which iam not intrested and stop collection of charges for 1assit from card ending 7000
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                                    C
                                    Choudhary Rishi Pal Gujjar
                                    from Samalkha, Haryana
                                    Aug 30, 2018
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                                    Address: 133203

                                    Dear sir
                                    I have alredy complained in two time but not resolve i am withdraw the cash in punjab sind bank atm shahzadpur transcation two time but not recived two time recived only one time i am complained in customer care but not responding my cust id is 63963441 and i am in your old customer We acknowledge your complaint Reference ID 1636279 for CASH WITHDRAWL done on 10/08/2018 for Rs. 3000.00, disputed amount Rs.3000.00
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      alenaraha67
                                      from Chennai, Tamil Nadu
                                      Aug 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600130

                                      I was making one transaction to Limeroad using MobiKwik on 7th july.That transaction was failed but the money was not refunded.I have confirmed from Limeroad as well as Mobikwik that they did not received the money and informed the bank customer service also about the issue but still they did not respond or refund the money back.It's been more almost 2 month and still the bank is not paying any attention to refund the money back.I did not expect this kind of service from a bank like HDFC.
                                      +2 photos
                                      Oct 2, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 01, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have checked our records and confirm that the said amount has been reversed in your account on August 18, 2018. We request you to kindly check and confirm the reversal of the said transaction.

                                      -Manoj
                                      HDFC Bank Customer Assistance
                                      Sep 03, 2018
                                      Updated by alenaraha67
                                      Yes I received the amount.Thank you for your assistance.
                                      Very bad service
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                                        Aks000
                                        from Pune, Maharashtra
                                        Aug 30, 2018
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411046

                                        I was adding money to PAYTM on 27th aug, but transaction failed. At the same time, amount has been debited from bank account, but money has not been added to PAYTM. So early refund is expected. Amount is Rs.2600.Incident took place on 27th of august, still refund is not received. Please do the needful. For middleclass person, Rs 2600 is big amount.
                                        Oct 14, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Aug 31, 2018
                                        Updated by Aks000
                                        An update here? It has to be resolved in 5 working days. buts till amount is not received from 27th of august. Please your kind attention is required.
                                        Verified Support
                                        Sep 03, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We would like to state that amount of Rs. 2600/- is reversed back to your account on 01st Sept, 2018. Request you to refer to your account statement for the same.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Issue has been resolved.
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