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HDFC Bank Complaints & Reviews

www.hdfcbank.com

2.9

Updated: Dec 15, 2025

Complaints 32882

Resolved

18416

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14466

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Address: Dakshina Kannada, Karnataka, 575007

Website: www.hdfcbank.com

Hello,

I would like to make a complaint regarding the HDFC bank debit card annual fee on my account. They deducted 885 INR from bank account without my notice.
I am using HDFC bank platinum debit card. I had never requested HDFC bank executives for Platinum debit card and they did not inform me about Platinum card annual Fee during the creation of bank account.

I want full refund now of 885 INR.
I use HDFC account to deposit cash and i don't need higher credit limit debit card.
Expecting to solve my issues ASAP.

Regards
Chaithra K
Mangalore-575007

+1 photos

Oct 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that Mr. Rajesh Pai has contacted you with regards to your query, we trust that your concerns raised on service experience has been conclusively resolved to your satisfaction.

-Manoj
HDFC Bank Customer Assistance

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Address: 560097

Hi Team,

I have a existing loan # 50469363. I called customer care to ask about foreclosure details and she informed about the top up loan and she guidded me in netbanking about the eligiblity and the emi amount. im not happy with the loan . Kindly cancel the new loan and need the existing loan back as i want to foreclosure it.Kindly cancel this loan of not i have to go to consumer court. Please do solve this issue in priority.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

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S

Swetha15V

Aug 30, 2018

i am receiving the confirmation message and mail regarding the loan. I'll not accept this loan. I need this to be retained and need to close this new loan as soon as possible. Its very bad to cheat customers without giving any proper information and crediting the amount without informing the loan amount details.

related to personal loan - Comment #3197098 - Image #0

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Address: Bangalore, Karnataka, 560068

Trouble started from the beginning of Aug-18, each day HDFc collection people keeps calling me every half hour and i am fed up with explaining the situation again and again.

Though i am willing to pay the due next month, they are pushing me to hard to pay immediately.

[protected]
One executive Guruprasad -[protected] each day comes to my home and start troubling us even why we are out and our neighbors are also complaining about his bad behavior and foul language.

Though i am reachable on phone still they insist on meeting in person.
I am travlling post to piller to arrange their due and close my association with HDFC.

All i am asking is to waive off 25000 interest charges

Sep 29, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Website: www.hdfcbank.com/personal/products/cards

Hi, my credit card undelivered to me since am out of station, returned to bank.

Credtcard details :

Titanium times card,
Last -9427# expired date 06/18
Name on card :jayachandran. J

Can you please re dispatch to new address below,

Jayacahndran. J,
Technosoft knowledge gateway,
Rd number 1, midc colony,
Wagle industrial estate, thane west,
Thane, maharashtra 400604.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

we would require a duly filled & signed MID ( Most Important Document ) seeking change in your address/contact details to enable us to do the needful. The application form is available in our web site under the following path: Forms Center > Credit Cards > Change of address, mobile number and email Ids The address for communication is: HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041

Anay
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700156

My food card provided by hdfc bank is not working in spencer, axis mall, newtown, kolkata.
It is very ebarassing position will come when it is not accepted after purchasing all the food items. We are not the people going for bar and restaurents. We are taking montly food item at spencer, axis mall, newtown, kolkataonly.

So please look in to the matter.

Oct 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: Ujjain, Madhya Pradesh, 456001

My name is satyendra singh rathor. I have a account in hdfc bank branch freeganj ujjain madhya pradesh. Bank regularly deducting some amount from my account, when i approached them to find the reason of deduction they poorly behave with me. They told me that they are deducting amb charges from my account. But these happens three times in two month once they debited 508 rs on 09 july 2018 and 199 on july 2018 again they deducted 708 in month of august
Please go through the matter and do the needful. If my amount is not refund to me i will close my account for sure & i will do compliant against this to rbi or consumer forum. Really fed-up with this bank request you to kindly get it resolved.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Vadodara, Gujarat, 390005

On morning around 10:44, i got 1 sms stating that a transaction of rs., 4699.95. Has been done in creeperhost on my hdfc credit card.

I disputed this as illegal transaction done with my card. That morning i called the customer care and blocked the card around 11:09am on same day i. E.21.8.2018..
Regarding this, i filed a charge dispute form and did submit to hdfc bank ltd, plot no 2, lsc mandaveli, fazalpur, patparganj, new delhi – 92.

Please revert this transaction immediately which i have not done.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to share the scanned copy of complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link. https://bit.ly/2FpUNeY

-Manoj
HDFC Bank Customer Assistance

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H

hmp.eurja

from Vadodara, Gujarat

Oct 24, 2018

Still my complaint is not resolved even after 2 months and yet another SMS came for different card which I am not holding.
Pl refer my earlier complaint made on 22.8.18, 28.8.18 regarding transcation which I have not made. I have also blocked my credit card no.[protected] alongwith my wife credit card on same day i.e.on 29.6.18. The screeshot attached.Online complaint alongwith dispute form is also made on your portal. But still I have not received any response from you.

Now recently I have received SMS from AD-HDFCCC dtd.20.10.18 regarding pending dues of Rs.510 for card ending XX2583 which is not mine card no.

PL RESOLVE MY COMPLAINT IMMEDIATELY AND REVERSE THE AMOUNT WHICH I HAVE NOT MADE. ME.

IF YOU WILL NOT RESOLVE MY COMPLAINT THEN I WILL GO TO RBI & CDRF FOR HARASSING ME.

transaction which I have not done - Comment #3251059 - Image #0

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Address: New Delhi, Delhi

Hello sir,

I have applied for a card. They say it is free card. But i never receive any card. Now hdfc started cutting money from my bank account every month saying standard charges. And say we have send the card to some sukhbir.
I dont know what to do.

Customer care people are not helping. Hdfc do not cooperate at all.

How to get my money back. Should i go to court or counsumer court.

I am very very depressed.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card application number, charges details, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Aug 29, 2018

Updated by mkaushi Hello Manoj sir,

one of hdfc execute ask me to create credit card and took my documents. After that i never received credit card. no activatation related messages nothing. no OTP nothing.

But money started deducting from my HDFC bank account without my permission and knowledge.

HDFC says that some sukhbir received my card and i dont know any sukhbir. I dont have any application number nor credit card.

Please help me and close this credit card and give me money back.

This is not correct neither legally nor morally.

Sir please return my money. is it a sin to keep money in hdfc that hdfc people can deduct money any time they want and without my permission.

Please help me guyes. I dont have much time to spend in this unnecessary stuff.

Mayank Kaushik
[protected]

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Address: 700156

I am an hdfc bank customer.
I once tried to withdraw money from an icici bank atm, which failed and still amount was withdrawn from my account.

When complaint filed, hdfc officials asked me to provide proof and i told them to provide me the cctv footage.
Now the cctv footage is awaited since then. Its been 7 months now, but still awaited.

Can anyone guide me what to do in this situation.

Sep 30, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400013

Website: www.hdfcbank.com

I had opted for hdfc bank regalia credit card recently and as per my personal banker this card will be free for me because i am hdfc bank classic customer
And there wont be any yearly membership charges or yearly fee for this credit card.

However when i received credit card and i did first transaction and i can see rs 2950 has been billed for me on my credit card as a yearly membership fee.
This is just cheating with the customers and duping the money from customers. When i raised the complaint with hdfc customer care as per them this is conditionally chargeable and you had to link the credit card with payzapp account and then it would not have been chargeable and so on.
And now i must have to pay membership fee.

I did get false information from personal banker and bank is unethically charging me rs 2950 as annual membership fee.

Mobile no: [protected]
Email id: [protected]@gmail.com
Customrt id: 39310660

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

Anay
HDFC Bank Customer Assistance

Sep 13, 2018

Updated by rmsontakke I did not get proper response from HDFC bank on this matter.
I have still been charged a membership fee on this card.

Sep 21, 2018

Updated by rmsontakke Hi,

I did not see any positive response towards my complaint.
I am going to file legal suite against HDFC Credit card division on how they are cheating the customers.

Thank You,

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Address: Pune, Maharashtra, 411007

Website: www.hdfcbank.com/personal/credit_card/cc_track

My name is satish visal, i applied for credit card a month ago but i haven't received any yet but i am getting message from the bank that your cards last four digit no. Is your otp and when i track credit cards status ("https://www.hdfcbank.com/personal/credit_card/cc_track") it displays no record found. I am worried if it has not reached to me and what if someone else makes use of it? I am so annoyed.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

HDFC Bank Customer Care's response Dear Customer,

Please write to [protected]@hdfcbank.com with your Card application number, mode of application, date of application, complete address of branch if you applied at one, complete name and your contact details. Visit here https://goo.gl/1VtDj3 for help with branch address. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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Website: www.bankbazaar.ac.in

I applied personal loan of 3.0l from hdfc bank with the platform of bankbazaar.com, on 3 aug '18, after submitting documents they said within 5-6 working days you would get your loan approved, but after that i didn't received a call from hdfc bank as well as from bankbazaar platform, i called many times to know my status, everyday they said your loan in under process, finally on 28 aug they are saying that after my call, they have rejected my pl application. Who would pay the cost of delay and my frustration of 26 days. They are very irresponsible to customers and even they are not providing on what basis they have rejected my loan application. I want to register a complaint about their ignorance behaviour. They have wasted my 26 days.

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the fact that a proper feedback has not been forthcoming on your application for Personal Loan. As we are unable to locate details of your application with the information provided in your e-mail, please provide us the details requested below to enable us to assist you further. Loan Reference Number/ Application Number Name of the Applicant (as it appears in your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Salesperson (if available) Contact Numbers of the DSA/Salesperson (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana

Hi,
My name is k. Saiteja. I have been using the hdfc credit card from the last 1 year. I have used the card for my father operational purpose. My father has undergone brain surgery and was in coma for 3 months and is recovering now. I have used the hdfc card for my father’s operational purposes and i could not make the payment in time. I urge you to unsuspend the card and i am financial enough to maintain the card (Job holder of 6lakh package) and i assure to maintain the healthy relationship with the hdfc bank which enables me to take the loan in the near future.
I urge you to please unblock the card and let my cibil score not get effected much.
My customer is:75564891
Email i’d:[protected]@gmail.com
Hope you understand my situation and let my issue resolved.

Thanks
Best regards,
Saiteja

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

I have received sms below,

Dear customer mandate reference no: hdfc[protected] issued to bharti axa life insurance co. Ltd with value rs. 31350.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

I have not signed any mandate however i have given cheque for this amount. Kindly process the cheque but do not process the mandate request....

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Address: Mysore, Karnataka, 570007

Car loan account# 53437311.
Before agreeing and processing my car loan with hdfc, i was told that i will not be charged for preclosure after 6 months as i’m an working employee and i will be under yernd2017 scheme which is year end 2017 scheme, so i agreed to go with hdfc because of no preclosure charges. Though i already had axis pre approved loan. Now after 8 months i want to close my loan i’m being asked to pay 7.08% preclosure charges which completely inappropriate. While i was enquiring this with the hdfc agent, he accessed my loan account and i saw the scheme details were updated in the application and it also displayed that i have 0% pre closure charges. Still i’m being asked to pay. I also have a letter with me which shows 0 preclosure charges. Please resolve this issue as i’m your loyal customer clearing the bills before i leave abroad. Thank you!!

Oct 9, 2018

Complaint marked as Resolved

No resolution is provided by the bank yet. Not sure how this was marked as resolved without resolution. It was very urgent for me so I individually closed the loan with the extra preclosure charges of 50000. I want to claim that amount from the bank. Please reach me at 7337860668. Thanks

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days. -

Anay
HDFC Bank Customer Assistance

Sep 04, 2018

Updated by Suhail10486 I haven't heard anything on this yet. I personally met the Mysore branch manager Santhosh who handled my loan disbursal process. He informed me that I was marked in that scheme of Yrnd17 which has 0% preclosure charges. Now because of the cheque bounce this scheme is no more valid to me. I questioned him whether the clause/conditions were explained to me at the time of amount disbursal or do you guys have any document signed by me on this scheme conditions. He told they do not have the conditions signed by me but has HDFC Terms and conditions 30 pages signed by me which also has a paper signed by me where it shows I have agreed for 6% pre closure.My question is when I'm already into the scheme, How does that 6% preclosure paper come into the picture and be valid? this is totally invaid.

As a prrof:
1) I have my loan application printout with the scheme code attached to it (Without the conditions sheet)
2) I have HDFC bank preclosure letter received, which shows the preclosure amount as 0.00Rs and 0%. When went to the bank to close my loan I'm asked to pay additional 50, 000K as preclosure charges. Funny Isn't it. The HDFC software generated preclosure letter itself states 0% preclosure but still they ask me to pay for it.
3) I have some proofs in which the HDFC agent who got my loan processed, telling that he did not explain me the clause and conditions of the scheme.

I request you to resolve this issue or I will be forced to take this further to the RBI Ombudsman along with my lawyer with all the documents and proof.

Thanks,
Suhail Ahmed
Ph# [protected]
Ph# [protected]

Oct 09, 2018

Updated by Suhail10486 No response received yet

Oct 09, 2018

Updated by Suhail10486 How this was marked resolved without resolving the issue?

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Address: 700114

I had due payment of rs. 3, 850/- for my credit card with the date of payment 3rd aug. Few weeks back someone called prasenjit sur started calling me up and harassing me for the payment without even asking why the payment was delayed. His tone and language were indecent to say the least. The person even had the audacity to threaten to visit my place and do whatever it takes to extract the payment. He claimed to be from the bank but when i pressurized him he confessed that he is a third party from the collection department. The mobile nos. From which he was calling are [protected], [protected], [protected].
I called up the customer care and they informed me that the hdfc bank does not resort to such practices as engaging people to recover amount. If they have not provided the details about my card number, contact number and address to them then how did they get it? How could they provide my personal details without my consent to a third party?
Do banks have this right to abuse their customers like this?

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No., caller details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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Address: Bokaro, Jharkhand, 827013

Website: [email protected]

Dear sir,
My name is Ranjeet Kumar who is account holder of HDFC bank chas, Bokaro Jharkhand.sir, MY net banking hacked by Raju who is account holder of Kotak Mahindra his account no.is [protected] and IFSC code is KKBK0000177.he hacked my account on 07.07.2018 for submission registration charge of RS 10 application I have log in net banking but i have not shared OTP with him.after change email id and mobile no.within 10 minutes and debited all amount which is available in account I have already complain to HDFC bank branch manager to Deepak Bhardwaj, customer care having given complain no.MUMP[protected], who is not give me any response as well HDFC investigation team.HDFC of Chas branch some employees are not working with his/her proper manner.i have already submitted to fir copy to HDFC bank within two hours but not taking any action against his account .kindly see my problem
If it is possible.

I would like to give you thanks to attend my problem
Thanks,
Account no.[protected]
IFSC-HDFC0000529
Name -Ranjeet Kumar
Mobile no.[protected]

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Hello sir / madam,

I have not received by wallet id for my fastag. Because of this i am not able create fastag account for myself.

I have received my rfid from hdfc and when i try to login, it is asking for wallet id and in hdfc portal it was mentioned that wallet id will be received from the welcome emailer. Unfortunately, i haven't received the welcome emailer as well.

Please help,

Regards
Praveen s

Aug 7, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 28, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Manoj
HDFC Bank Customer Assistance

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Hi,
I have recently made a purchase of Rs.71599 from flipkart under No Cost EMI program by selecting the EMI period of 6 months and I had to pay 11933 every month... But the problem for me about this is later a month from my purchase I got a statement of my first portion of the EMI which said the amount that was deducted was Rs.[protected]+775). In that case the total amount that would be deducted for the next 5 months combined would be Rs.74340, if the same amount as above will get deducted every month... I have a problem here understanding what exactly the message I received said so I'm ganna link a screenshot of it and would like to get a clarification of this whether it's a problem that I have to look into are you guys should look into... And I don't wanna end up paying extra for something that I wasn't the reason for... So I expect for someone to resolve this and give me a clarity about the situation here...

+1 photos

Oct 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your Account No./Card No., registered contact details, details of the transaction & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance.

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Address: Jaipur, Rajasthan, 302015

I have been harassed by the credit card recovery agent. He is threatening me that he will put posters of recovery in my colony and shame me. I told him that I am not in town and will pay when I am back in Jaipur and dont mind the late charges but he is troubling me. After telling him that I will complaint against him he said go ahead and do what you like. His name is Gopal Harijan

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A

AShubham

from Nagpur, Maharashtra

Aug 28, 2018

What about this message

harassed by recovery agent - Comment #3195304 - Image #0

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