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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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HDFC Bank reviews & complaints page 893

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R
Rajesh2588
from Bhubaneshwar, Odisha
Sep 3, 2018
Resolved
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Resolved

Address: 756125

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2602 without my concern on date:30/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership..

Name :-rajesh kumar barik
Mobile no. :- [protected]
Credit card number ending :- 5906
Aug 9, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Sep 03, 2018
Updated by Rajesh2588
Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5906 without my concern on date:30/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership ..
Name :- Rajesh Kumar Barik
Mobile No. :- [protected]
Credit Card Number Ending :- 5906
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 7036 without my concern on date:28/08/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
I had purchased a pixel 2 from flipkart.com as there was a offer of Rs. 8000 cashback using HDFC credit card in mid May. Order number is OD[protected]. Please look into the issue ASAP
Jilla seva, sadan branch not cooperate with customer

contact no-[protected]
Dear Customer,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3515615. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
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    G
    gonarendra
    from Mumbai, Maharashtra
    Sep 3, 2018
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    Address: 400092

    I had deposited cheque of rs.1 lakh into hdfc bank branch at borivali west. This cheque was to be deposited at canara bank but wrongly deposited at hdfc bank as we had account with hdfc.
    As a product aggregator i had received order on behalf of home revise. I had to deposit this cheque in canara bank account of home revise but was wrongly deposited in hdfc bank.
    Bank informed that i can collect a cheque with authority letter from home revise. The letter needs to be a hard copy, scan copy won't be accepted.
    The cheque deposited is cross cheque and would go into account of home revise only. Inspite of this bank branch is insisting on authority letter and that too it should be hard copy.
    This is complete harassment of the customer. Red tepisam and beurocratic attitude at such a bank of repute is surprising.
    Need immediate resolution for the same.
    Regards
    Narendra
    [protected]
    HDFC Bank customer support has been notified about the posted complaint.
    My Name is Dr. Ajit Balkrishna, Ward No6, Mohini Hospital, Shrirampur
    Twice I have requested on line & one at shrirampur branch of HDFC.
    But I am not getting the card cancelled, nor I am getting any reply from HDFC Bank
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      S
      Shreyashri Kar
      from Mumbai, Maharashtra
      Sep 2, 2018
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      Resolved

      Address: Kolkata, West Bengal, 700075
      Website: hdfcbank.com

      My salary account is with hdfc bank. I have a mutual fund associated with this bank account. But the sufficient balance was not present for a particular month on the day of sip amount deduction. I have been charged ach debit return charges of rs 590 in july 2018. I have never been informed that this would be charged due to lack of funds. What are these charges for & why are they so high?? Why should we continue with regular savings account in hdfc bank if you penalize so harshly for not having balance??
      The bank has to return this money. There was no intimation from the bank on the consequences of not keeping the allocated sip amount in account.
      Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned!!
      If auto debiting is a service you provide as a bank, then it is your duty to inform me on the charges for the same. Heights of fraud!!
      You must give me a warning that if funds are insufficient you will be charged. Nothing was there. Please please help me resolve this and return my money.
      Oct 4, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 03, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

      -Manoj
      HDFC Bank Customer Assistance
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        V
        VRM CLASSES
        from Nagpur, Maharashtra
        Sep 2, 2018
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        Address: Osmanabad, Maharashtra

        I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card on 31august 2018

        Kindly cancel this plan and request you to refund the amount of rs:1399. Please deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.

        With regards

        Vikas chorghade ([protected])
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer,

        Greetings from OneAssist!

        We regret the inconvenience caused. Request you to share your Membership ID and registered mobile number at [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you further.

        Regards,

        Devendra,

        OneAssist, Social Media Team.
        Dear Vikas,

        Greetings from OneAssist...!

        Request you to ignore the above reply.

        We deeply regret for the inconvenience caused to you.

        As per your request, we have cancelled your plan vide service request No. 3515726.

        The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards,

        Deepali

        Team OneAssist
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          Sandeep Gopalasetty
          from Hyderabad, Telangana
          Sep 2, 2018
          Resolved
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          Resolved

          Address: Visakhapatnam, Andhra Pradesh, 530017

          Hello hdfc life

          My policy bond was not yet received to me. Please find the below details and do the needful. As per local agents, they've told me that i'll receive my bond with in 10 days but almost it nears to 60 days. I've taken this policy on july 2018. Till now there is no information provided

          Policy no.: 20523682
          Plan: hdfc sl progrowth super ii
          Uin:101l066v03

          Please share the courier details asap
          Oct 4, 2018
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          Sep 03, 2018
          HDFC Life Customer Care's response
          Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
          I Gunjara Lakshmi narayana native of Dharmavaram Anantapur dist Andhrapradesh paid for super saver plan on may 21 st 2018
          But I didn't receive any bond from the company from 100 days over, so I lost my confidence on Hdfc so I would like to get back my money
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            S
            Surbhig601
            from Nashik, Maharashtra
            Sep 2, 2018
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            I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2699 without my concern on date:01/09/2018. I am not interested in this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

            Name :- Surbhi Gupta
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              V
              Vinay rathore2701
              from Suriapet, Telangana
              Sep 2, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              I was paid rupees 1029 at 19th august 2018 on bigbasket and also apply a promo code 'grocery but at yet cashback amount is not credited in my payzappcard and maximum waiting time is 30 working days but why i wait 30 days other merchants like freecharge, phonepe, paytm provide very fast. Provide my amount as soon as possible my txn. Id is[protected]rt68dh4
              And register mobile no. Is [protected].
              Oct 5, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 04, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Apologies for the inconvenience caused to you. Please provide your registered contact and transaction details at https://t.co/Eg9kTpcUHb. Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

              Anay
              HDFC Bank Customer Assistance
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                T
                thalla srinivas srs
                from Hyderabad, Telangana
                Sep 2, 2018
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                Address: 502279
                Website: iam not intrested

                Cancellation of one assist membership
                I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5593 without my concern on date:[protected]. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                Oneassist relationship number :
                Name :- thalla srinivas
                Mobile no. :- [protected]
                Credit card number ending :- 5593
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from OneAssist!

                We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3515701. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
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                  V
                  Vijayks
                  from Mumbai, Maharashtra
                  Sep 1, 2018
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                  forex transaction was declined and customer service were not helpful

                  Address: 50265

                  Hi team,
                  I got forex card on 10th august 2018 when i was traveling to united states.
                  I went to bank of america and swiped card to transfer money from forex card to bank of america account. Transaction was declined and when i went and talked to custom they kept saying no issue and all looks good.
                  No one is helping me why transaction is getting declined. Card says customer service is 24x7 but it is not correct, customer...
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                  R
                  ROBIN PARIL
                  from Vijayawada, Andhra Pradesh
                  Sep 1, 2018
                  Resolved
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                  Resolved

                  Address: Krishna, Andhra Pradesh, 520011

                  I using hdfc snapdeal credit card from 5 months till i didt not have emi facility for my credit card. I tried so many time through cistomer care & bank also. But there is no use.

                  Credit card number : [protected]

                  I requesting give emi facility, otherwise i will close my credit card account

                  Please solve my problem as soon as possible.
                  Oct 13, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 03, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have reviewed your comments expressed regarding EMI and request you to contact our PhoneBanking officers at any of our 24 hour PhoneBanking numbers mentioned in the following URL https://goo.gl/7Eevji

                  -Manoj
                  HDFC Bank Customer Assistance
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                    R
                    raju bhowmik83
                    from Aizawl, Mizoram
                    Sep 1, 2018
                    Resolved
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                    Resolved

                    Address: West Tripura, Tripura, 799001

                    Dear sir,
                    I am ex employee of hdfc bank, my employee code was 145606. I want to transfer my epf money to my existing epf money. My previous epf a/c no. Mhban[protected] and uan no. Is[protected] and my existing pf no. Is - bg/bng/0035224/000/1091204 n uan no. Is[protected]. Plz arrange to transfer my money to my existing pf no.
                    Contact details - [protected]
                    Mail id - raju. [protected]@gmail.com
                    Oct 2, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 01, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      smk69
                      Sep 1, 2018
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                      Address: 620021
                      Website: www.hdfcergo.com/motor-insurance.html

                      Hdfc ergo general insurance — hdfcergo is a trap - fake pathetic company
                      Hdfc ergo is a fake motor insurance company which will no matter what will reject your motor claims. The surveyor's official mobile no. Given by company dont exist and claims officer ask to contact another personnel mobile no probably for commission.

                      I would urge not to buy this zero depreciation - bumper to bumper policy at all, where they claim to be 100% claim reimbursement.
                      Hdfc ergo is miss selling this policy.

                      I had not been paid in full and i was asked to settle the amount with the service dealer and later the amount refunded was much less.

                      Pathetic service.

                      Guys please share this as much as possible, these big companies runs after you when they need you but when you actually need them they show you their back, doesn't matter whatever the situation would be...
                      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                        J
                        Jayanthi Ramachandran
                        from Bengaluru, Karnataka
                        Sep 1, 2018
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                        Address: 560008
                        Website: www.oneassist.in

                        I am hdfc credit card holder. This one assist payment of rs. 1899 has been deducted from my credit card without my knowledge and information. I would like this to be cancelled and want my money to be refunded back to my account.

                        This is an unethical way of deducting money without customer's knowledge and this process needs to be stopped. I hope hdfc will consider this process and take a necessary action soon with regard to this.
                        HDFC Bank customer support has been notified about the posted complaint.
                        I am HDFC credit card holder. This One assist payment of Rs. 1899 has been deducted from my credit card without my knowledge and information. I would like this to be cancelled and want my money to be refunded back to my account.
                        I hope HDFC will consider this process and take a necessary action ASAP.

                        My relation no is 2609975.

                        Thanks& Regards,
                        Pradeep.
                        Dear Customer,

                        Greetings from OneAssist!

                        We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

                        Regards,

                        Devendra,

                        OneAssist, Social Media Team
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                          T
                          tufan b mitra
                          from Nashik, Maharashtra
                          Sep 1, 2018
                          Resolved
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                          Resolved

                          Address: 411057

                          Today was my due date of jambo loan but not sufficient cash on morning, when i got salary that time i have noticed that hdfc already attempt 2 times for withdrawing cash, my salary account in hdfc and till 11 am not got any message from bank that my salary has deposited, question is why hdfc in hurry in early morning to collect money, we are salaried people and travelling 40 km daily from early morning to reach office, they can easily claim after lunch hour it is very comfortable every customer. Some times we do not have sufficient money to pay the emi early morning, request you change the timings not date, or please do not penalized for 2hrs delay.
                          Oct 4, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 03, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to inform that Autopay debit will be done as per the system functionality. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. However, we have arranged to reverse the amount of Rs 450 towards the autopay return fee levied in your loan account. We wish to inform that the corresponding GST remains payable. The reference number for your request is [protected].

                          -Manoj
                          HDFC Bank Customer Assistance
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                            M
                            Magesh0312
                            from Coimbatore, Tamil Nadu
                            Aug 31, 2018
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                            Address: 600015

                            Dear Sir,

                            I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 2599 from my credit card in August 2018 towards renewal.

                            I have instructed not to auto renew, but still it have been renewed without information.

                            Kindly cancel this plan and request you to refund the amount of Rs:2599 along with extra amount deducted due to this rediculous stubs. Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.

                            Deducted date : 30th August 2018
                            Name : Mageshkumar
                            Mob : [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Pankaj,

                            We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

                            Regards,

                            Devendra,
                            OneAssist, Social Media Team.
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                              swetatiwari53
                              from Bengaluru, Karnataka
                              Aug 31, 2018
                              Resolved
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                              Resolved

                              I went to HDFC one of the branch in bangalore for addition of surname in my name and the personal banker sitting there told me to submit document that was used to open the account with the old name.

                              But i see and understand that, documents with new name is required.

                              Can i get the correct answer for the documents required to get the name change.
                              Oct 2, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 01, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We're sorry to hear that. Please share your Account No., staff details with registered contact info & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance"
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                                A
                                Akhil Udayan
                                from Chennai, Tamil Nadu
                                Aug 31, 2018
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                                Address: Chennai, Tamil Nadu, 600070

                                I am akhil udayan.I have applied for a credit card and it was rejected after all verification. While checking online about the status got result as my application was rejected. I thought its because of my salary. Because i have taken some advance and it has been deducted from my salary every month. So i didn't mind. Thought will apply later after finishing all advnce. Now i have applied for a car loan on hdfc and it was delayed. When i contacted the branch i came to know that i am blacklisted on hdfc. Then i approached another bank and they declined my application due to this issue. Its reflects in cibil of mine. Hdfc is telling i have made some editing on the document which i have given to the bank for credit card application. But nothing happened like that in my knowledge. Please help me to get out of this. Am totally stucked.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  S
                                  Sonylazarus
                                  from Chennai, Tamil Nadu
                                  Aug 31, 2018
                                  Resolved
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                                  Resolved

                                  Address: 686574

                                  I had got hold of the Sampoorna Samruddhi plan with a yearly premium of 50, 000 for 5 years. Total investment wasRs 2, 50, 000. It matured in the last month and maturity payout was Rs 2, 03, 355.9. Ie less than investment amount. Even though The HDFC Life promising their clients The Maturity Benefit is the Sum Assured, plus attaching reversionary bonuses, plus any interim and terminal bonus applicable, plus an additional enhanced terminal bonus if it is an Enhanced Cash Option. I was opted The Enhanced Cash Option
                                  When I reported this Unfair Insurance settlement, I got very disappointing replay from HDFC Life service department, with the statement that the benefit will be payable if all due premiums under the policy have been paid. But I didn’t miss any yearly payments, the last payment Transaction ID was: HDFC4048164. INR 53571.00 on 02:46:28 PM IST on[protected]. (Interest RS 5, 069) Actual Premiums were RS: 48, 502

                                  In effect, I had payed RS 2, 55, 069

                                  When I delayed the last payment, I got multiple calls from your company. I forced to make the payment with a huge penalty for the last payment. If the due date is exceeded why you guys are accepted my payment and received so many concessions call and forced me to pay the money, that incurs a great deal of disturbance in my course of employment and mental trouble also.

                                  Thus, I am eligible for the Maturity Benefit for the Enhanced Cash Option

                                  It should be RS 2, 55, 069 +

                                  Reversionary bonuses+ any interim and terminal bonus+ additional enhanced terminal bonus as per your commitment

                                  That will be the true reflection of HDFC Life - New Vision & Values

                                  Excellence; People Engagement; Integrity; Customer Centricity; Collaboration...

                                  The maturity payout will shows the integrity of HDFC Life insurance Company

                                  Otherwise, I will register a lawsuit in the Court against the company, including you and the agents involved in this cheating and robbery. At the same time, file a complaint with the RBI ombudsman. In addition, will escalate it to the top level HDFC life management

                                  Thanks

                                  Nicey Jose
                                  Oct 2, 2018
                                  Complaint marked as Resolved 
                                  HDFC Life customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 01, 2018
                                  HDFC Life Customer Care's response
                                  Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
                                  HDFCSL=[protected]' [External] Re: Unfair Insurance Settlem
                                  HDFC Life Customer Care's response, Sep 3, 2018
                                  Hi, I would like to inform you that as the concern is raised on service Id, our team will check and post assessment response will be shared with policyholder.
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                                    nagavinoth
                                    from Chennai, Tamil Nadu
                                    Aug 31, 2018
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                                    Address: Chennai, Tamil Nadu, 600039
                                    Website: www.oceansoftwares.com

                                    I rejected loan because of my credit card settlement. I have received this mess age from the bank "Thanks for your loan request. Unfortunately due settlements/write-offs in your credit history the system has rejected your loan request this time. We hope to be of service when some of these have been redeemed. "
                                    So I am requesting a Copy of the NOC and Settlement Closure Letter and Removal of my name from CIBIL to get loan. Kindly give me NOC settlement Closure letter.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      A
                                      Ashish Bhola
                                      Aug 31, 2018
                                      Resolved
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                                      Resolved

                                      See below the complaint that we raised with HDFC a month ago and still no response. Complaint ref number: FB[protected]

                                      This is with reference to the complaint reference no. mentioned above.
                                      I, Cynthia Khatso (D/O of the account holder) am writing on behalf of Annie Khatso.
                                      Issue: I deposited cash in her account the other day. She than received the confirmation message but it showed available balance less. She than immediately contacted the branch in Purana Bazar, Dimapur wherein she was informed that on 26July INR 4474.83 was debited. She then visited the branch the very next day i.e, dated 2nd Aug and spoke to Atovi Sema (Deputy Manager) at the branch. After investigation my mother was informed that on 26July18 cash was withdrawn using credit card and that too at Chennai. Now that was a shock for her as she had never travelled to Chennai and neither ask for any credit card to be issued. She used to get calls to know if she is interested for credit card but she always refused.
                                      Now the staff at the branch said to write an Application in order to get a refund and to block the card. Below are the details wanted.

                                      Acc.no/ [protected].
                                      Account holder's name is Annie Khatso.
                                      Registered no is [protected].
                                      Alternate no if needed.[protected].

                                      This is unacceptable service from your part. The account holder is an elderly woman and this situation panicked her. How is it possible that HDFC has issued a credit card to a third person and that too when the account holder has not requested for one.

                                      I AM NOT HAPPY THAT THE BANK HAS SHARED MY DETAILS TO A THIRD PARTY. WITH THIS INCIDENT I AM NOW FEELING UNSAFE TO DEPOSIT EVEN A SINGLE PENNY IN THE ACCOUNT. I WANT THIS TO BE RESOLVED AT THE EARLIEST ELSE I WILL TAKE A LEGAL ACTION FOR SHARING MY ACCOUNT INFORMATION. I ALSO WANT COMPENSATION AGAINST THE STRESS THAT YOU HAVE GIVEN TO AN ELDERLY WOMAN AND ALSO FOR FAILING TO KEEP HER ACCOUNT CONFIDENTIAL.

                                      Thank you,
                                      Oct 2, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 01, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We confirm that we had already responded to your e-mail on August 31, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

                                      -Manoj
                                      HDFC Bank Customer Assistance
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