Dear sir / madam,
Sub: extreme and unbearable harassment from hdfc collection managers
With reference to above, i the undersigned anil menon is the holder of hdfc bank credit card no[protected], i been regularly paying my dues and never defaulted on any payments, but since last two and a half years i am unemployed and at the age of 51 my chances of obtaining gainful employment is limited. But i still managed to pay my minimum dues, regularly and whenever demanded.
In the month of june 2018 i started working with a local baroda based company as a trainer, the company is involved in training in ielts, spoken english, gmat, tofel and other training required for student community to immigrate.
On july 12th around 11.30 am two officials mr. Jatin kothari and nirav soni from hdfc cr. Card vadodara branch, entered my office and created a big scene for my pending dues, i was forced to leave office as i did not want the other employees to be disturbed, for next 3 to 4 hours in drizzling rain right on the footpath they shouted, screamed at me and mr. Jatin kothari was literally slapping my shoulder while talking to me.
They started asking questions like how much gold you have, assets like car, two wheelers, my house and any other items which can be liquidated immediately, even quoting a price of 15 lacs for my house, a property which is worth more than 30 lacs in current market,, they wanted me to immediately sell of all these and settle my dues, they also threatened that, they will visit the school were my wife is working as a teacher, and inform the school management, a clear threat and coercion from these hdfc employees, this went on till 5 pm in the evening.
By evening 6 pm i received a call from my office terminating my services. Just because of the high handed behaviour of these officers, due to this i have lost my job and an earning opportunity which i had got after lot of effort and hardships, now i am again unemployed and trying to rebuild my life.
I am a highly diabetic patient and i have to take insulin twice a day, and post this incident i remain depressed and even get suicidal tendencies.
I have no intention to default and not pay the outstanding dues, my record says i am constantly paying the minimum dues and constantly in touch with the hdfc bank officials, i have paid an amount of rs. 351638/- between march 2017 and august 2018, records can be checked to verify the same.
Through this mail i want to notify that even after supreme court’s order, bank officials still go to extreme measures to harass and force customers to repay their dues.
I want justice to prevail and action taken against such officials so other customers do not face such harassment.
Oct 1, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
HDFC Bank Customer Care's response Dear Customer,
This is with reference to your concerns raised regarding credit card account. In this regard, you may look forward to receiving a response in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification in this regard, please feel free to write to us at [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].
-Anay
HDFC Bank Customer Assistance
Please assist me to get the money back