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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 921

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S
surajR
from Gurgaon, Haryana
Jul 17, 2018
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Address: New Delhi, Delhi, 110096

HDFC ERGO is a fake medical insurance company which will no matter what will reject your medical claims.

I would urge not to buy this pathetic policy at all.

My sister's claim got reject twice when she was in ICU.

Pathetic Service.

Guys please share this as much as possible, these big companies runs after you when they need you but when you actually need them they show you their back, doesn't matter whatever the situation would be.
HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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    R
    RameshLucky
    from Hyderabad, Telangana
    Jul 17, 2018
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    Address: Visakhapatnam, Andhra Pradesh, 530016

    Dear Sir/Madam,
    Loan account number #22098561
    I have taken Personal loan hdfc bank in 2010 and i have paid 38 emi'sr promptly till 2015, remaining 10 emi's In 2015 one hdfc collection guy came and suggest me that he will settle the amount from hdfc bank that time im having out standing of 50000/- and he offer me for settlement for 30000/- in November 2015 and i have paid him 32500/-. as cash amount towards my settlement amount and he shown his id card and hdfc receipt and and i have hand over the amount to him and he said he will get back to with NOC letter from hdfc after two days and i have waited for some time but he has turned out and after that i have not received any call from hdfc i thought loan was closed. Suddenly today i have got call from hdfc bank and asking threatening for the remaining amount i explained about my last payment he said bank has not received any amount i was shocked about it . Now recently i have diagnosed with Colan cancer and im in treatment and i said im unable to pay now i have explained every thing to hdfc people but they threatening me for the amount and now they are litrally harassing me and my family even they dont have concern about my health and other issues now they are threatening me regarding for money as i am unable to pay the amount my situation not that good for my medication and kichemo therpy im spending monthly 30000/-Rs so kindly suggest me in this regard.For your reference i am attaching my report kindly help me.
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      V
      VINAY KUMARs
      from Kanpur, Uttar Pradesh
      Jul 17, 2018
      Resolved
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      Resolved

      Address: 208027

      Hi
      I have Account On HDFC at Maradnpur Kanpur Branch, I got wrong deduction for Debit card charges and other charges from Account as:-

      17 Jul 2018 Card Re-issuance Fee 060718- 138.84
      17 Jul 2018 Card Re-issuance Fee[protected].16
      17 Jul 2018 DEBIT CARD ISSUANCE FEE 060718 69.40
      12 Jul 2018 DEBIT CARD ISSUANCE FEE 060718- 166.58
      So Please Help me and Find me with Mob. No [protected]
      Aug 17, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 17, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We have checked our records and confirm that said amount is debited towards Debit Card re-issuance fees. You may visit the following URL to access information for the complete information about fees and charges https://goo.gl/NZBKFm Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

      -Anay
      HDFC Bank Customer Assistance
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        A
        AparnaShekar
        from Chennai, Tamil Nadu
        Jul 17, 2018
        Resolved
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        Resolved

        Address: 600078
        Website: HDFC securities

        My name is Saraswathy Shekar and I hold a demat account in HDFC bank, ITC centre, Chennai. Recently I found out that HDFC securities have bought shares worth Rs 9300 on my behalf without any sort of intimation whatsoever. An amount close to Rs 2300 was debited every month during the period of March 2018-June 2018 and no information regarding the transactions was provided to me. HDFC sec have fraudulently made use of my money in the savings account and I have incurred a loss of Rs 9300 now. Neither did I request them to buy/sell shares on my behalf nor was my consent taken when the trading was being done. This is completely unethical and I see a lot of such HDFC securities related consumer complaints online. I request the RBI to take prompt action against such unethical and fraudulent practices carried out by HDFC securities ASAP.
        Client ID :[protected]
        Mobile no: [protected]
        Aug 31, 2018
        Complaint marked as Resolved 
        HDFC Securities customer support has been notified about the posted complaint.
        Verified Support
        Jul 31, 2018
        HDFC Securities Customer Care's response
        Dear Customer

        Greetings from HDFC Securities Ltd !!!

        In order to address your concerns, we request you to share your trading account no. or write to us at "[protected]@hdfcsec.com".

        We will be happy to assist you.

        Regards
        Customer Care
        HDFC Securities Ltd
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          V
          Verendra Kushwah
          from Vadodara, Gujarat
          Jul 17, 2018
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          Address: Aligarh, Uttar Pradesh, 202128
          Website: Fresh

          I am PRAKASH KUMAR and I have saving account in HDFC Bank Aligarh
          Account Number: [protected]
          Without any prior notice, HDFC deducted my Rs. 354/- 7 July, I am very disappointing from this unacceptable behavior of Bank. Return my all deducted money otherwise I will go to Upbhogta Forum and RBI or RTI. These are my hard-earn money.

          PIN Code-202128
          +1 photos
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            C
            chaman chetan
            from Visnagar, Gujarat
            Jul 17, 2018
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            Address: Kutch, Gujarat, 370421

            My card has been blocked without any further intimation .as the payment due date was on 8th and within 8 day my card has been blocked .and on asking what they tell that we can do any thing what bank needs.
            i am a costomer of hdfc and i pay my bills regularly.
            kindly do the need full
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              H
              HimanshuBillore
              Jul 17, 2018
              Resolved
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              Resolved

              Address: North Goa, Goa, 403504
              Website: www.hdfcbank.com

              Summary : The combination of IFSC & Account Number was invalid/inexistent/wrong still the funds are transferred by HDFC to some account. Whereas the transaction should have been declined/cancelled/reverted. Now I am following up for Recall of funds but no amount is transferred back to me.

              I used HSBC SimplyPay Mobile App to transfer funds, by entering IFSC code & account number. Somehow the account number is entered wrongly, but IFSC was correct. Still HDFC bank allowed the transaction successfully to a wrong account. HDFC should have cancelled or declined the transaction because Account Number was in Goa, and, IFSC was of HDFC, Khadki Pune branch, both were completely mismatch.

              I have sent many emails, but HDFC replied only once, saying that they have put a lien on the recipient's account balance. But till now I have not received any amount. Kindly ask HDFC to start refund in parts atleast.
              Aug 17, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 17, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

              -Anay
              HDFC Bank Customer Assistance
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                A
                anand007009
                from Pune, Maharashtra
                Jul 16, 2018
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                Address: Pune, Maharashtra, 412201

                My Card application was disapproved because it says representative couldn't contact me because of incorrect number. I meam 2 of the representative how came from HDFC at my residence to verify, who were they? 2 persons already verified me at my house. And in my application it is written that because we couldn't contact you your application is disapproved. HDFC Bank is not satisfied with my ITR criteria (2, 90, 000) for which minimum ITR eligibility is 2, 50, 000 and cibil score (762) isn't sufficient then you would have just said some genuine reason that why you disapproved my application.
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                  R
                  raulsharma712
                  from New Delhi, Delhi
                  Jul 16, 2018
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                  Address: New Delhi, Delhi, 110078

                  HDFC bank,
                  I am Rahul sharma, with account number ([protected]), Branch: Ved mansion, New Delhi 110001. I have been HDFC bank Classic account customer for last 3.5 years . My transactions were very good when I started using HDFC bank services I really like the services from the bank, but after using it for 2 years the services for Ved mansion hdfc branch start decreasing t a very low level for this I even told the manager, whenever I need cash from the bank they were all the time out of cash . For this I requested my personal banker to close my account and I even gave them written application for closing my account, but they did not response to my request . I shifted my major transections from HDFC to SBI bank. Just in 1 month without even informing me on mail or even on phone they shifted my account from classic to a normal account and start deducting money from not maintaining my balance .As I was not in delhi that time after couple of months I went to the bank and again talked to the manger and personal banker again to close my account and again gave them application to close my account, but till then HDFC bank has deducted 5000 rs from my account . I again requested them to close my account, its been 4 more months now they still have not close my account and have also deducted close to 8000 rs from my account for not maintaining my balance . I really felt cheated from HDFC bank and the staff of ved mansion new delhi branch. I requested the management to take a serious action against that and refund my money which has been deducted without even informing me . please look into the matter and do the needful.
                  Rahul sharma ([protected])
                  HDFC Bank customer support has been notified about the posted complaint.
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                    T
                    Trilliondreamer
                    from Indore, Madhya Pradesh
                    Jul 16, 2018
                    Resolved
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                    Resolved

                    Address: Indore, Madhya Pradesh, 452010

                    Hello Sir/Mam, this is Shraddha.I hereby want to tell you that in 2016, I joined a company to work with, in Indore(M.P.).They applied for my HDFC account and paid me through that account.After a few months I left my job and also didn't maintain or focus to maintain amount in HDFC account and finally when a few months back I bought some item from Flipkart and when I didn't like it, I applied for return the product and used HDFC account details to refund my money.When I didn't receive any credits in my account I checked my statement of HDFC bank by dialling the no. [protected] from my RMN, and I was astonished when I saw the mini statement, it was more than -7000.There is no rule for customer to pay this unnecessary amount so I appeal you to waive off my negative balance from my account and close it.
                    Aug 19, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 16, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      N
                      Nagendran Arumugam
                      Jul 16, 2018
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                      Address: 560077
                      Website: www.hdfcbankdinersclub.in

                      Hi

                      This is Nagendran A, Holding HDFC Dinners Club Credit Card XXX XXXXXXX 9672.

                      I have booked my Hotel stay though the Travel concierge service for my stay in Chickmagulur, Karnataka with 3 Rooms for 6 Adults & 4 Kids aged 4, 6, 7 and 9 on July 7, 2018. The Booking ID is 2018/DIN/1534711. After one day I received booking confirmations stating its confirmed for 1 Big cottage with 3 Rooms. Then I received call from Mr. Kumar stating that the Booking can't be confirmed by Hotel and they have alternate arranged for similar type of Room Type, but it is 15 Min away from current place on Hill Top. Email with the same subject has been attached which does not state that the Room Type is for Single and Sharing Basis. I was told the Hotel is available and I asked to Book and based on photo and review I asked proceed. When I went to the place on my vacations along with my whole family we are given Single Room and it was not even a 1 big cottage, its just Top floor of Property(as stated in the receipt). I have done multiple attempt to change from the place for alternate but nothing was done and infact the Travel desk argued stating that they have told be over phone call that they are booking single room with Sharing Basic.we(10 Members) have to stay in a single room, with one Toilet whole night and undergo so much trouble. I was never told on phone call, email or on your receipt that they have changed my room type or I have been given different room type or bed(Attached the last email received from the help desk stating the Number rooms as three with one Big Cottage).

                      It was a complete misrepresentations of fact and details and cheating which was done to me. First issue was why did the website showed me booking is available in Mountain valley and I got a confirmations receipt as well on 04 July with the room type I requested for after 24 hrs.Then you said my Booking as been cancelled, why did that happen as you have taken time to confirm my booking before sending the confirmations right?. Then how can you change to an alternate with different room type(Single room) and not even told me that the room type has to be changed for alternate. Third as you can see I have a valid email receipt which says that my alternate booking is done for 3 rooms(which is the last email you sent to me), how is that possible?

                      I have tried multiple emails and phone call but there is no way I can escalate this matter to claim the required compensations for such an Harassment. I have been told(By Afreen) that the matter has been investigate and its a Travel desk mistake but I have not been paid any money back.The money I paid I would have done booking by my self. Me and My Family have to undergo such stress and pain during our vacations.

                      I need full Refund of my Money for the Booking which was done and additional compensations for such cheating, stress and harassment for my whole family. I also want to escalate this matter to next level please share details on how can I take this next level.
                      +3 photos
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jul 16, 2018
                      Updated by Nagendran Arumugam
                      I am updating my Complaint Number :124982
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                        M
                        mohan512
                        from Bengaluru, Karnataka
                        Jul 16, 2018
                        Resolved
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                        Resolved

                        Address: 560032
                        Website: www.cognizant.com

                        Hi Team,

                        I work for Cognizant, As part of company policy i have taken HDFC food plus card, over time its expired and i have applied for new card and received the new Food plus card as well.

                        Now, kindly assist me to transfer the balance of my old food card to New food Card.

                        On response i will share the card details

                        Thank you.
                        Contact No:[protected]
                        Aug 20, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 16, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your card no, query and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          M
                          Muna87
                          from Bhubaneshwar, Odisha
                          Jul 16, 2018
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                          Address: Mayurbhanj, Odisha, 757001
                          Website: CIBIL REPORT

                          I am tapan kumar pal at -ambika mander, word no-05, po/ps-baripada town, dist.-mayurbhanj pin code no 757001 i have avil a one credit card no-[protected] in your bank seance last 2 to 3 year but one month before i have received one call on your end and advised to u payment dues of my credit card rs -65924 i m immediate paid full dues amount and get received same but i m suffering up to till today because your can 't delete cibil report today i weal check cibil report today please delete my name and credit amount and clear my cibil report as soon possible
                          thanking you
                          HDFC Bank customer support has been notified about the posted complaint.
                          Jul 16, 2018
                          Updated by Muna87
                          as above same
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                            S
                            shyam sunder mutreja
                            from Mumbai, Maharashtra
                            Jul 16, 2018
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                            Address: 122004

                            Shyam sunder
                            To:
                            amitabh.[protected]@hdfclife.com,
                            HDFC Life,
                            Complaints IRDA
                            Cc:
                            shyam sunder

                            REMINDER 10

                            Mr. Amitabh & Team,

                            The refund of my money of is still awaited after 80 days.

                            The commitment and date shared by HDFC are even not adhered.

                            Is there any single responsible person in the organisation who can take the responsibility and resolve the same ?

                            Regards
                            Shyam Sunder

                            On Monday 16 July 2018, 10:16:42 AM IST, shyam sunder wrote:

                            REMINDER 9

                            Mr. Amitabh & Team,

                            The refund of my money of is still awaited after 80 days.

                            The commitment and date shared by HDFC are even not adhered.

                            Is there any single responsible person in the organisation who can take the responsibility and resolve the same ?

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: amitabh.[protected]@hdfclife.com ; HDFC Life ; Complaints IRDA
                            Cc: shyam sunder
                            Sent: Saturday 14 July 2018, 5:27:53 PM IST
                            Subject: Fw: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 8

                            Mr. Amitabh & Team,

                            The refund of my money of is still awaited after 80 days.

                            The commitment and date shared by HDFC are even not adhered.

                            Is there any single responsible person in the organisation who can take the responsibility and resolve the same ?

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: amitabh.[protected]@hdfclife.com ; [protected]@irda.gov.in ; HDFC Life
                            Cc: shyam sunder
                            Sent: Thursday, 12 July, 2018, 10:43:31 AM IST
                            Subject: Fw: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 7

                            Mr. Amitabh & Team,

                            The refund of my money of Rs. 64900 still awaited after 80 days.

                            The commitment and date shared by HDFC are even not adhered.

                            Is there any single responsible person in the organisation who can take the responsibility and resolve the same ?

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: amitabh.[protected]@hdfclife.com ; HDFC Life ; [protected]@irda.gov.in
                            Cc: shyam sunder
                            Sent: Wednesday, 11 July, 2018, 10:05:34 AM IST
                            Subject: Fw: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 6

                            Dear Team,

                            The refund of my money of Rs. 64900 still awaited after 80 days.

                            Is there any single responsible person in the organisation who can take the responsibility and resolve the same ?

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: HDFC Life ; [protected]@irda.gov.in
                            Cc: shyam sunder
                            Sent: Tuesday, 10 July, 2018, 4:59:56 PM IST
                            Subject: Fw: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 5

                            Dear Team,

                            The refund of my money of Rs. 64900 still awaited after 80 days.

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: HDFC Life ; [protected]@irda.gov.in
                            Cc: shyam sunder
                            Sent: Tuesday, 10 July, 2018, 1:26:48 PM IST
                            Subject: Fw: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 4

                            Dear Team,

                            The refund of my money of Rs. 64900 still awaited after 80 days.

                            Regards
                            Shyam Sunder

                            ----- Forwarded message -----
                            From: shyam sunder
                            To: [protected]@hdfclife.com ; [protected]@irda.gov.in
                            Cc: [protected]@yahoo.co.in
                            Sent: Monday, 9 July, 2018, 4:51:46 PM IST
                            Subject: Re: RE:'HDFCSL=[protected]' Policy No. 15880303

                            REMINDER 3

                            Dear Team,

                            The refund of my money of Rs. 64900 still awaited after 80 days.

                            Regards
                            Shyam Sunder

                            On Saturday, 7 July, 2018, 1:35:05 PM IST, shyam sunder wrote:

                            Dear team,

                            As per trail mail you have confirmed that excess premium of Rs. 64900 will be processed within 7 days.

                            Till date i have not received the refund of any amount. Over and above when i sent mail today in response to same you replied that refund of Rs.12980 will be processed that too in 9 days.

                            Please share the reasoning for difference of amount and delay for the same.

                            You are enjoying the interest on my amount and mentally harassing the your customer.

                            It seems that i have done blunder of life by taking insurance policy from your organisation.

                            Dear IRDA Team,

                            Please intervene and help for refund of my amount.

                            Regards
                            Shyam Sunder

                            On Saturday, 30 June, 2018, 11:52:07 AM IST, [protected]@hdfclife.com wrote:

                            Dear Mr. Shyam Sunder,
                            This is with reference to your e-mail communication, we apologize for the inconvenience caused to you.

                            As per our records there is an excess premium amount of INR 64900.00 towards the said policy.

                            Further, regarding excess premium refund.

                            Please be assured that we have forwarded your request to the concerned team. Your request will be processed within 7 working days.

                            Thank you for your patience.

                            Warm Regards,

                            Monika
                            Customer Service Officer
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                              C
                              charles delon
                              from Bengaluru, Karnataka
                              Jul 16, 2018
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                              Address: Bangalore, Karnataka, 5600043

                              Hello,
                              This is mallick . I had purchased a macbook amounting above 1 lakh from reliance digital Khammanhalli, banglore, india.
                              They told me there was offer on Apple products of 10k cash-back shuld be credited within 90 days of purachsed date .
                              The hdfc guy from reliance digital name hari from Khammanhalli branch made me roam more then 60 days(extra 2mnth) additional .after 60 days when i went to reliance digital the guy(hari) told me to call his manger to speak about it
                              Manger name irfan
                              Hdfc branch indranager
                              Number-‭+[protected]‬
                              Mr. Irfan (manger) of hdfc indranager
                              Had asked me the bill
                              Wich i had whatsaap him in same number
                              He also made me roam for 2 weeks giving exuse like 1.wil update today 2.m busy wil call u later 3. Need to check with other and etc etc .
                              i had tried to call hdfc customer care also they have no idea about it .
                              So one thing i need to tell hdfc, been number one bank of india doesnt means u wil give fake offer and do farud with customer for using ur card and bank .
                              Please requesting i[censored] cant afford to give cashback then please stop these fake marketing strategies.
                              Please find bill for proof
                              Thank you
                              Mallick
                              +1 photos
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                                A
                                Adi74
                                from Jodhpur, Rajasthan
                                Jul 16, 2018
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                                Address: Gurgaon, Haryana, 110029

                                I did a Paytm transaction on 18th June'18 of Rs.1500 which was failed but the amount was deducted from my account which hasn't been refunded yet !

                                I had raised a complaint regarding the same i.e. 1597745. Called them several times but it takes hours long to get to their customer executive and still the issue isn't resolved. I had also given a written complaint to their Gurugram FIP branch but it's been almost a month now but no response from their end too.
                                Now, I see that I need to take some legal action against them as I haven't received any convincing response from their end.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  manoj_821
                                  from Ahmedabad, Gujarat
                                  Jul 16, 2018
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                                  Address: 380054

                                  Name : Manoj Solanki
                                  Application Reference Number : [protected]W3
                                  Mo. [protected]

                                  DISAPPROVAL OF THE CREDIT CARD APPLICATION DOES NOT REFLECT IN ANYWAY ON YOUR CREDIT STANDING OR YOUR FINANCIAL STABILITY

                                  We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal
                                  criteria of the Bank.

                                  Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit
                                  standing or your financial stability

                                  Pls. explain to DISAPPROVED Reason
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                                    S
                                    srinivasmadala1980
                                    from Bengaluru, Karnataka
                                    Jul 16, 2018
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                                    Hdfc credit card account number:[protected]it was pulled out from CIBIL report only)
                                    I do not know the card Number.

                                    I saw that credit card was issued in 21/mar/2006, and I never received the card and never used it but I found the details were in CIBIL that there was a overdue amount. Without using card and sanctioned amount and balance amount same, how come Overdue amt was shown?

                                    In cibil, it appears balance amount and sanctioned amount was same. I was wondering how amount overdue is 1, 280 rs?

                                    Something went wrong with HDFC bank dealing with customers or intentionally they are started to cheat customers.

                                    And recently I got a call from HDFC customer care after my first com[plaint, and bargaining to pay 1, 280 Rs and they are not telling the reason to pay. Not sure either they are from HDFC employees or some strangers?

                                    Please help me on resolving the issue asap and get better credit score.

                                    My contact number: [protected]
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                                      shareef surveyor
                                      from Guruvayur, Kerala
                                      Jul 16, 2018
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                                      Address: 670001

                                      I have a two wheeler loan in 2004 through CENTURION BANK Kannur branch, Kerala State. I receive the original RC book (KL 13 L : 6340, SHAFEEQ, S/O MEMIKKUTTY, NADUKKANDI VAYALIPATH, IRIKKUR P.O) but not received NOC.
                                      I need NOC for for renew the registration.
                                      my mail id [protected]@gmail.com
                                      PH [protected]
                                      agt no :FAD 840
                                      please provide NOC as earlier as possible
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                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Sep 10, 2018
                                      Updated by shareef surveyor
                                      COMPLAINT STILL PENDING
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                                        M
                                        madhuri satya
                                        from Gajuwaka, Andhra Pradesh
                                        Jul 16, 2018
                                        Resolved
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                                        Resolved

                                        Address: Visakhapatnam, Andhra Pradesh, 531031

                                        Referring to HDFC credit card collection department - Visakhapatnam.

                                        It's purely your HDFC collection department negligence.

                                        Let me explain the case in four points:

                                        - We had arrived at a settlement in the month of March ( i don't remember the dates ) for 56250 INR, to settle the same in 2 instalments.

                                        - We had paid 28125 ( figures may not be accurate but understand the content of what we want to express) as the first instalment and given a cheque for the second instalment stating a date and asking them to present it on the same day if delayed the amount I kept in my account would be deducted for my EMI's.

                                        - They had presented my cheque post 10 days from the date I requested them to present. My cheque got bounced and I immediately called thrice Mr Chakradhar from Collection department and informed sir, my cheque got bounced, do the needful. He told sir its ok I will take a look into it and get back to me, never happened, myself have to call him again.

                                        - Next month I got a routine call from your collection department for payment, I explained the same to many of them and also Mr Venkatesh who called me in the month of May and also Mr Srinivas Regional head the same - and asked for immediate resolution, everyone nodded yes that time and admitted it's our fault and no one had addressed it.

                                        I figured out recently that the settlement is cancelled. Now they are harassing and also sending unnecessary legal notices whereas a customer who is not at default

                                        If your own employees don't have a responsibility, how do you consider a customer is at fault.

                                        REF NO: LLA/HDFC/July 18/Lot-Predefined– Conciliation -3105/90
                                        AAN[protected]
                                        Aug 17, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 17, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have reviewed your comments expressed and request you to contact our debt management executives at[protected] / 49187504 in this regard.

                                        -Anay
                                        HDFC Bank Customer Assistance
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