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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 32920

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Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 3572/- from my credit card number ending with 6319 without my concern . I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.3572/- plz dont truble me plz iam a poor people.idont no what is one assist but activate this servies with out my permission .i dont have money so dont distrub my life i kindly req u sir r mam. i give the police complaint

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jul 16, 2018

Dear Dharavathu,

Greetings from OneAssist,

We are sorry for the inconvenience caused and we completely understand your grievance.

As requested by you we have initiated your cancellation process vide service request number -3355625. You are entitled for a refund of 699/- for the current year because as per the policy the complaint should have been registered within 30 days after deduction whereas in your case it was 75 days. Your refund will get credited in your account within 5 to 7 working days. We cannot initiate the refund for the previous years as per our conditions. Apologies!

For any further assistance you may mail us at [protected]@oneassist.in.

Thank you,

Regards,

Sophia,

Team OneAssist.

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Address: 443201

Website: [email protected]

I have transferred Rs. 5000/- to my ICICI bank on 17 Mar 2017 from Payzapp app. But amount not transferred to beneficiary account. Same day informed to Payzapp customer care and they said, transaction failed and money reverted to Payzapp in 5 days. But not happened. So regularly I called and every time they informed me that it will take another 5 days. After 1 month they told me that transaction was success. And provided a transaction number and asked me to call Beneficiary bank. I called and Beneficiary bank person told me that there was no transaction was happened with below transaction. I was really shocked and I send Beneficiary account statement also. This time I got very funny and stunning answer from Payzapp team. They asked a mail confirmation from Beneficiary bank that the transaction failed. Everything was happened from Payzapp. I shocked why customer have to call Beneficiary bank? I don't what they will do? Its already 2 months over. Can any one suggest me how to go legally on this? To whom I have to contact?

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Jul 14, 2018

Updated by Amol Bendmali I have transferred Rs. 20062.56/- to my ICICI bank on 14/July 2018 from Payzapp app. But amount not transferred to beneficiary account. Same day informed to Payzapp customer care and they said, transaction failed and money reverted to Payzapp in 5 days.why they require 5 days to refund if I deposited instantly to there wallet abd if my transaction has failed then they have to return my cash instantly
I don't what they will do? Can any one suggest me how to go legally on this? To whom I have to contact?

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Address: Chennai, Tamil Nadu

I never wanted HDFC bank credit card, but the staffs in my home branch kept torturing me to get one. They said they are giving it for free and it has many advantages. This month I was charged First year membership fee of Rs.1000 on my credit card. This was not informed to me at all. These people cheat their customers into opting for CC and charging hidden fees like this without the customer's knowledge.

Additionally, it was charged on 24th of last month and I hardly got any message or email regarding the charges made on my credit card.

I request the authorities involved to do the needful.

Aug 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

HDFC Bank Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. We request you to share the name and phone number of the executive who offered the lifetime free card to us at [protected]@hdfcbank.com and we shall assist you. Kindly mention reference ID TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance

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Address: Hoshiarpur, Punjab, 144216

Ad hoc statment charge ₹118 deduct from my account
Without information dated on 13/08/2018
When i reach to customer care regarding they can't provide proper solution.
But my point is that if i cant visit at branch on[protected] and in Description of Charges the statement charges are nil then why bank charges for the same/
So need to clarification from bank or reverse my ₹118 to my account.

HDFC Bank customer support has been notified about the posted complaint.

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Respected Sir,

I was offered an HDFC Credit Card and I was told the credit card is free for life time and there is no annual fees or membership renewal fee towards the credit card hence i took the credit card...Now I see on the credit card statement there is a membership renewal fees for the credit card so I called up the customer service department and informed the same.The customer service department person was very rude and was not ready to listen...So I just wanna cancel my credit card and dont want to pay any membership renewal fees.

Regards,
Feroz Shaikh

[protected]@yahoo.com

Aug 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

HDFC Bank Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. We request you to share the details of the executive who spoke to your and also the name and phone number of the executive who offered lifetime free card to us at [protected]@hdfcbank.com and we shall assist you. Kindly mention the reference Id TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance

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Address: Paschim Medinipur, West Bengal, 721101

Dear customer care,

Without any information bank has deducted 236 rs from my account. I want my money back and the reason also why it is deducted.

Kindly reply as soon as possible

Hdfc account details :
Account number : [protected]
Customer id : 69689855

Transaction details :
Reference number : mir[protected]
Narration : si fail due to insuff bal 040718-mir[protected]
Deducted date : 12 July 2018
Amount : 236

I am waiting for reply.

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Address: New Delhi, Delhi, 110092

I have applied for the credit card application ref no. [protected]N1 12 days ago for hdfc credit card because i got a call from hdfc credit card sales department that they are offering me a credit card. And they said you only need to submit the document of your existing credit card statement, adhaar, pan card. After submitting the documents i didn't get any call from the bank suddenly after few days from submitting my documents a person came to my home for the verification and took the picture of my room and also of my adhaar card. And now i am getting this mail from bank that your credit card has been declined. Please give me the specific reason. Because i know that all of the information was provided by 100% correct.

Dear Sir/Madam,
Subject : Your Credit Card application reference no. [protected]N1
Thank you for your interest in HDFC Bank Credit Card.

We wish to inform you that your application has been considered in line with the Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the Bank.

Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

Aug 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

-Anay
HDFC Bank Customer Assistance

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A

Abhi_110092

from Delhi, Delhi

Jul 17, 2018

What is your internal policy can you please explain me.

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Website: [email protected]

Dear Sir
My 1696 payment issue not resolved by HDFC bank and Wish.com also till date. HDFC bank not support as well as Wish.com also not support as bank says to me your payment delivered to merchant, when i sent same communication to Wish they denied any acceptance of 1696 payment.Please find the attached both party communication.
B.More
[protected]

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Address: 148022

My self Inderpreet singh policy no.90464073.i have submitted bills and documents for claim on 16/06/18.i have receved letter from you in which you required some more documents to further process the claim. but i don’t want claim from you.kindly return my original documents and bills to patiala hdfc life branch.i will collect documents from them. i will be very thankful.for communication plz call me.
yours faithfully
Inderpreet singh
[protected]

Aug 16, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Jul 13, 2018

Updated by inderpreet4 i hv marked mail many times and contact customer care but no one solve my query kidly solve my query and call me on [protected]

Verified Support

Jul 16, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.

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Address: Nashik, Maharashtra, 422006

Dear customer care,

Without any information bank has deducted 200 rs from my account. I want my money back and the reason also why it is deducted.

Kindly reply as soon as possible

Hdfc account details :
Account number :[protected]

Transaction details :
Reference number : MIR[protected]
Deducted date : 12 JULY 2018
Amount : 200

Jul 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560019

I have an ECS running out of my Savings Account in HDFC for the last 5+ years. Last month I forgot to maintain the required balance in my account and the ECS bounced. I realized this and immediately transferred the required amount to my account. HDFC has charged me Rs. 590 x 11 = Rs. 6490 in total as "ECS Debit return charges" without any email intimation (at the least)

I called the HDFC customer care - who insist I visit my branch for reversal of these charges. I am currently traveling and I will be back in India only in 6 months time. How can I physically visit the branch? I need a resolution over the telephone, please.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Firozpur, Punjab, 142047

Hi Team,

I am ex.employee of HBL Global Pvt ltd. I joined @ 30 jul 2014. My details furnished below for your kind reference.

Now I would like to get my PF Settlement. Kindy send me the details of the
same and send the PF Settlement application also.And where to send & what are the documents requried.Plz send to my Email ID: [protected]@gmail.com

My Name - Daler Singh
Employee No. - D11413
Location Worked - Punjab, Ferozepur(zira) for HDFC BANK LTD
Date of Joining - 30 jul 2014

With Regards
Daler singh
91+[protected]
Punjab

Aug 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to us at: exit.[protected]@hdfcbank.com for any further assistance / clarification and we shall be glad to assist you.

Anay
HDFC Bank Customer Assistance

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Address: Hoshangabad, Madhya Pradesh, 484110

On 12/07/2018 Rs 177 deducted from my account number [protected]
when i saw detail i found my account debited rs 177 with transaction showing
3RD PARTY CASH TXN INC GST 090718-MIR[protected]
I dont know about this deduction
please confirm n reverse amount to my account.
As informed by bank rules their should be none deduction at minimum balance of rs 5000
only a annual charge deduction in account annualy so why this charge deducted without any reason and acknowledge.
Even my balance was not less as bank rule.

Aug 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand our official, Mr. Amit Mishra has contacted you and addressed your concerns. Should you require any further assistance, you can contact Mr. Amit Mishra at [protected] or amitsuresh.[protected]@hdfcbank.com.

-Anay
HDFC Bank Customer Assistance

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Address: 173025

Website: Hdfc

My castmar id 40849907and a/ c no [protected] sir17 Jun ko upi transaction Hui Jo ki wrong accaunt no pe ho gyi ye transaction SBI dindai mukes ke name see paid he sir please refund my payment in my account.
Thank you
Pappu

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Address: Chennai, Tamil Nadu, 600041

HDFC never gives EMI Offer to convert Outstanding balance to EMI

They give emi conversion for some purchase that too like offer, not sure when they give you have this offer we have verify everytime make sure offer is there, i have used emi conversion for certain purchases

But Last 2 years i have been requesting HDFC call center person to convert my outstanding as EMI, My credit limit is 75000, i paid nearly 2 and half lakhs minimum dues for 4 years, but they dont have mercy...frustated
I get the below answer always:

"currently there is no offer for EMI conversion on your card account", its fraud. they dont give offer to outstanding balance to EMI.

There is no such offer

They wont allow to live...last four years i never get offer...

Aug 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

HDFC Bank Customer Care's response Dear Customer,

Hi Satheesh, we wish to clarify that, HDFC Bank offers EMI facility to its card holder's from time to time basis certain parameters set by the Bank and is at its discretion. These offers are intimated to the customer's vide mailers, statement inserts, Bank's website, etc. and is followed as a standard procedure across all card account. We are unable to extend emi facility for your credit card at this point of time. However the offers in the card will be reviewed on a periodic basis depending on the usage and payment pattern.

Anay,
HDFC Bank Customer Assistance

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satheeshchn

from Thiruvarur, Tamil Nadu

Jul 13, 2018

oh god, ... i get this same answer for last 4 years, please dont give automated scripted answer
Your bank keeps on earning...not giving opportunity to reduce the burden of customer by giving emi option.

Now i come to the conclusion,
"HDFC never gives any offer to "convert you outstanding to EMI", even after 4 years

I lost of hope of EMI conversion.

My fate..i will pay... please dont reply.. thanks in advance

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My salary account (In hdfc bank) was created through my company which i was left 1 years back, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account

I did not used that account after I left that company. The bank is sending message saying that my Account is having negative balance of Rs. -5000, I want to close the account. .

Please help me in closing the account without filling the negative balance.

Aug 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to reconsider your decision to close the account. Incase you still wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link https://goo.gl/ujKxY4 for address of our branches and ATMs. Addressing your concern, we wish to clarify that Combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the Bank. By filling this form our customers can close all other accounts/products and delink the same along with Savings account held with the bank. For ex : ISA account/ Depository account / Credit card etc. You will need to tick the relevant boxes mentioned on the form. This application must be signed by all Joint Holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed. In case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure. In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account. We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. We also request you to destroy or surrender the cheque book and Debit Card at the time of account closure. We look forward to opportunities to serve you in the future.

-Manoj
HDFC Bank Customer Assistance

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Shyam123sk

from Bhopal, Madhya Pradesh

Jul 16, 2018

Can You please suggest me any way that what should I do. Can it be waived or I will have to pay all these amount

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See attached screenshots of bank transactions and receipt from municipality.
I have done on line payment of my property tax, via pura seva and paid 30411 through credit card.but it was not credited. the on line receipt from municipality says the bill of 30411 is still due. receipt

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Address: 560066

Booked bookmyshow ticket via payzapp on 9th July, yet to receive the cashback. The cashback was subject to the BINGO offer code, but having applied the same, I'm yet to receive the cashback. Kindly look into this issue with priority. Comparing to other companies, where I usually receive cashback easily, HDFC being a reputed bank, should have given the cashback, upon successful transaction.

HDFC Bank customer support has been notified about the posted complaint.

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I have submitted my ckyc on 26 june'18 and still my account no 473896 is suspended.

we had presented the CKYC form to yesterday 11th july 2018 your hdfc branch on Kapurbawadi thane between morning 11:00 and 12:00.

We later called your customer service desk and got a confirmation that the form was received and processed.

We have submitted this form twice on may 2018 and july 2018. on may 2018 after 1st submission i could start the trading and after

2 months again they update CKYC Form has not yet been submited.

i have submitted 2nd time CKYC form on JULY 11th 2018 but still i can not trade.

Whenever I send mails to you I get responses from different personnel who seem not to understand anything about this situation.

Sep 2, 2018

Complaint marked as Resolved

HDFC Securities customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2018

HDFC Securities Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused to you in this regard.
We understand that you have coordinated with our customer care unit for your ckyc status.

Regards
Customer Care
HDFC Securities Ltd

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Hello Guys,

Today i called HDFC customer care, regarding my issue.
However 1st time call one female employee provide me the correct information on polite way also i complete satisfied her resolutions. Ans 2 times again i called customer care one male executive voice tone not polite & also he shouted me.
Executive Name -Abhinav ( Call time -12:13 pm )

My 1st Issue - Extra amount payment in credit card acount
My 2nd Issue : Today morning i have check my credit card balance is approx 19000 rs. After 1st call customer care my closing balance is approx 11000 rs, that's the reason i called 2 nd time customer care why my balance is deducated.

HDFC Bank customer support has been notified about the posted complaint.

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