HDFC Bank Complaints & Reviews

Summary of events: 1. HDFC first wrongly linked my account with some credit card that I NEVER TOOK and marked a lien of 71k or so, without ANY contact to me EVER regarding the outstanding card. 2. I called up customer service and they said they can't do anything about it as the lien has been marked by the credit card division, and that i need to write to them via email. 3. I marked a mail elaborating the issue requesting your team for a resolution, and received a response the following day, which contained 2 contact numbers. But, not to my surprise, NEITHER OF THE NUMBERS WORK. 4. I marked another email stating the numbers arent working and requesting a call back, which also NEVER happened. 5. Validating the sheer incompetence of HDFC as a financial services providers, you then stole the money in my account (WITHOUT an NOC or CALL or EMAIL or STANDING INSTRUCTION!). 6. Today, I received another email wherein the person has asked for my contact number!!! 1 - I had already shared it in my last emails, so the person clearly didn't even have the competence to read an email, and 2 - the bank already has all my details. Have shared the number again, nonetheless. I have already shared all my documents THAT CLEARLY VALIDATE the person accountable for the card is NOT ME, with all possible email IDs shared with me as well as the ones I could find online. To begin with, I cannot have two date of births! According to HDFC customer service, the card holder registered with HDFC has a 'DIFFERENT DATE OF BIRTH' and DIFFERENT ADDRESS. Though the latter is a changeable element, I SURE CAN'T CHANGE MY "DATE OF BIRTH"! Yet, HDFC not only did not even bother to contact me regarding the outstanding fraudulent card (neither before marking lien nor before illegally transferring funds "without" my consent! Intensifying the issue caused by HDFC, I had met with a mishap just a day before you wrongly abducted the ONLY 37K or so I had to my aid. Just to let you know, I've been on my own since my parents' demise about 10 years ago, and right now, I am in deep trouble; all thanks of you people. CURRENT SCENARIO: According to Metro Hospital Noida (ID No: [protected]), as well as Noida Orthopedic Center, I have sustained an internal knee injury (medial meniscus tear), and may need surgery (scans of all consultations attached). Thanks to you people, now, not only I am in no position to finance the treatment, but also had to "arrange" 6K, to be able to pay for the MRI and the ride to the imaging center (scan attached); as based on the MRI, the doctors will decide whether the injury needs a surgery or will self-heal. Regardless - as I have REPEATEDLY STATED in emails, as well as to your customer service agents who are any case nothing more than software programs with little to no artificial intelligence - for the last time: I NEVER TOOK ANY CREDIT CARD FROM "ANY" BANK, LET ALONE HDFC’s. Kindly look into the matter and remove the lien from my account, so that I may attempt to reconstruct my life back to normalcy, as I am already on the verge of a nervous breakdown. I had lost my job last month, so the money you have wrongfully abducted was essentially the only financial support I had until I find a new one, which now I CANNOT AS I CAN BARELY WALK and neither have the money to buy myself a treatment! If I am prescribed surgery - which you know I am in NO POSITION TO FINANCE - I will have no option but to request redressal from the concerned banking ombudsman, or probably consumer court or human rights cell, as of course, I can't let my leg rot due to "your" incompetence. Technically, now HDFC owes me a decent compensation for loss of time and the mental anguish that I am going through. Probably you don't realize, but your pathetic acts do serious damage to real people. STOP ROBBING PEOPLE Account number: [protected] Amount transferred: 37, 882 (screenshot attached) Card number wrongly associated with my account: [protected] (as communicated by HDFC customer care) What you people have done is heinously wrong, unethical, and SIMPLY UNACCEPTABLE by all conceivable standards, and I will certainly go legal about this If immediate action isn't taken; or probably my friends will, if i hang myself due to the agony you people have caused. If I lose my leg, you'd surely have a MUCH LARGER reason to worry about. Attached with this email, are scans of: 1- My PAN card 2- My address proof 3- Medical document from Metro Hospital 4- Medical document from Noida Orthopedic Center 5- Bill of MRI scan Besides, EVEN IF I WAS A DEFAULTER, HDFC DID NOT FOLLOW ANY OF THE GUIDELINES PRESCRIBED BY RBI'S FAIR PRACTICES CODES. As I simply cannot go by another day without the funds i had, would request you to look into the matter and provide an immediate resolution. If not, I will have no other option but to RBI Ombudsman or Human Rights Commission or National Commission for Women, or probably all. Gagnika

26may ram kumar maurya SIR MAI APNE SALLARY A/C HDFC BANK RDC RAJNAGAR ME 10000RS DEPOSITE KARNE KI JAGAH MAINE 15000RS DE DIYA. JAB BRANCH MANAGER SE BAT KIYA TO SAF SAF MANA KAR DIYA ROUGH BHASHA ISTEMAL KARTE HUE MR. RAJESH NE KAHA YE TUMHARI PROBLEM HAI MERI NAHI.MAI KUCHH NAHI KARUNGA JO TUMHARI MARJI HAI KARO. GRIEVANCE APPLICATION NAHI LIYA

I had taken a policy named sanchay from the agent of HDFCLife . they provided me wrong information on account which i cancelled it. Cancellation message was received by me on 02.06.2015. But customer care still saying that there is no cancellation. Whereas the HDFC life Branch sec-3 Rohini Branch near M2k cinema hall Delhi says refund request has been posted. Still not i have received the payment of Rs/ 52000/- which was deducted from my credit card. Attitude of HDFC life is pathetic. I have never interacted with such irresponsible company. when i complaint to [protected]@hdfclife.com they say contact Branch. Branch is not doing its work. From where i got my money Till now i have only sanchay application no. which is[protected] My name is Mukesh kumar DOB 23.04.1979 Beneficiary name Rekha singhal my contact no is [protected] premium amount 52000/-approx.

my policy no is 16393557, Mr. Maheshkumar Himmatlal Raval I am getting call from no. [protected], [protected],[protected] that if I will not take another policy with premium 90000, bonus amount in my present policy will not be added.Pl. confirm and advise for the same. my mobile no [protected] email id ; [protected]@yahoo.co.in

dear sir, i ma salaries person today i have called through recovery there is a very bad attitude[protected] my issue us only that before the customer has commit that penlatity is reduce clear the payment but no one can . this issue same but i say i penlaty is clear i will definitely payment but in this condition that recovery person are spoke me this way not acceptable .

I bought the policy HDFC pro growth plus . The Policy No. 17534458 Due to personal reason I wanted to cancel it. Within the look up period . I have sent them 2 courior - original policy document and cancelled cheque, cancellation request form, written letter to main branch (hdfc life insurance company ltd, mahalaxmi, Mumbai) on 17 Apr 2015. I have screen shots of courior details I have sent and proof that they have received it. My original document courior was received by Mr Ganesh . After sending courior also i mail them that i have sent these documents etc. Later also I have sent a lot of mails regarding this . But in every mail they says they are processing the request .They didnt receive required document. They should have tell which document is required, what they didnt receive. After 2 months now they are telling they didnt receive any document at all . Now I dont have my original document also . What I should do now. I am really fed up with such worst service . How Can i trust them in future. For purchase of policy daily they used to send proper mail with clear details. But for cancellation noclear detail at all. I dont understand why they are not cancelling the request. Within look up period I have sent them all required documents. They cant say lie that they havent receive any documents . I dont want my advance premium i paid. Let them keep it. But they should atleast tell some solution clearly. I dont want to loose money with such service. Either they should cancel my policy or return my original documents back. I wont pay my premium till I receive my documents. Kindly do the needfull ASAP.

We are senior citizen and I visited with my wife to HDFC Bank, Sector 23, Dwarka, N.Delhi in May 2015 for making F.D. of Rs. 2.00 Lacs from her HDFC account. Details are as mentioned in my wife letter of 6th June 2015 below : "6th June 2015 To HDFC Bank Ltd. Manish Global Mall, Plot No. 2, Sector – 22, Dwarka, New Delhi – 110075 Kind Attn : Mr. Raghvendra Kumar, Dy. Mgr. (M: +[protected] Sub : Issue of HDFC Life Insurance Policy no. 17628820 without my knowledge Dear Sir, In the month of May 2015, I visited your branch and wanted to make a fixed deposit of Rs. 2.00 Lacs. On your suggestion and proposal for investing Rs. 50, 000.00 out of Rs. 2.00 Lacs for better returns in coming years by investing in some balance fund of equity market, we agreed for the same. However, we were never informed by HDFC Bank that this investment of Rs. 50, 000.00 shall be through HDFC Life. When we received the courier on[protected] having HDFC Life insurance policy no. 17628820 in my name, I was surprised and shocked as we never applied for the same. In fact, we find that my signature on your prescribed form were wrongly used as a HDFC Life insurance and I take this matter very seriously and this is a some sort of cheating with your customer. On the contrary, Fixed Deposit Certificate of Rs. 1, 50, 000.00 has not been issued by HDFC Bank in the last 15-20 days in spite of several reminders. In the context of above, I return my this HDFC Life insurance policy and request you to please cancel this policy with immediate effect. You are also requested to refund my total amount of Rs. 2.00 Lacs immediately as we no longer interested to go for even fixed deposit with your bank due to wrongful action and misinformation about my investment. Thanking you, Yours Faithfully Vandana Verma 504, Best Residency, Plot No. 1, Sector 19B, Dwarka, New Delhi – 110075 M : +91- [protected] / [protected] E-mail : [protected]@yahoo.co.in Encl : As above Cc to : 1. Br. Off., HDFC SL, 2nd Floor, Agarwal Central Plaza, Plot No. 11, Sec. 5, Dwarka, New Delhi – 110075 (Tel. no. [protected]) 2. HDFC Bank Ltd., Sandoz House, 2nd Floor, Shiv Sagar Estate, Dr. Annie Besant Road, Worli, Mumbai – (Maharashtra); Tel: +91-[protected] 3. Dy. Director, Grievance Cell, IRDA, Consumer Affairs Depptt., United India Tower, 9th Floor, 3-5-817/818, Basheerbagh, Hyderabad - 500029" We handed over this letter to the branch and got acknowledged by the bank. We were advised to visit HDFC Life, Sector 5, Dwarka, New Delhi for cancellation. We visited HDFC Life, Sector 5 office on[protected] and returned the policy. Acknowledgement was issued and we were assured of full refund of Rs. 50, 000.00 within a week time. Today, on 18th June 2015, my wife got SMS that Rs. 48, 616/- has been credited to her account. It means, Rs. 1384/- was deducted. This is fraud by both HDFC Bank and HDFC Life with us second time in a month. First issuing HDFC Life policy without our consent and then deducting Rs. 1384/- also. Two officials of HDFC Bank visited my residence at around 8.00 PM on[protected] requesting us again and again not to forward this issue to IRDA. We demand total refund of Rs. 50, 000/- immidiately as well as interest of one month on Rs. 50, 000/- Rajiv Charan Verma H/O Mrs. Vandana Verma, Policy Holder Dwarka, New Delhi M : +91-[protected]; E-mail : [protected]@yahoo.co.in

Hi, My Name: Nanjundan Cell No: [protected] I had the balance amount in my account on Nov month 2014 for Loan EMI (A/c[protected], but they are not deducted on date of EMI (7th Nov). But they are charging bounce amount and interest. HDFC Teller called me that month and ask me pay by online Rs. 6893+1. And I get confirm that won't get bouncing charge. As of now they are not responding correctly. here I attached my bank statement details and highlighted the balance amount. Thanks,

My account number is [protected] My balance was in minus -460 and i have raised an query why it went in minus. no proper reply was given or none contacted me. Now its in -1835.48. this amount is too high for me to pay. Please take some actions. i need to close this acc My mobile number: [protected] Holder name: c.vijayprasad chandran I am his brother Pradeep Chandran Email id: [protected]@gmail.com

Bank mailed me that ""This is with reference to your e-mail regarding the transaction of Rs. 8, 605.00 on 21-Apr-2015 at M/s snlivesolution_PayTM. As appraised earlier, we request to contact merchant and return the parcel to the merchant and revert to us with the copy of Airway bill/POD of the product returned along with cancellation confirmation from merchant. On receipt of the same, we shall liaise with the member bank for resolution. In the absence of these documents we will be unable to credit your card account for the above transaction . We also wish to confirm that we have held the above mentioned transaction as disputed and hence further finance charges would not be levied on the card account with regard to this transaction until completion of investigation. You mentioned that we are in receipt of the product from the merchant and asked to return that and send a copy."" I replied that We want to make it clear that we don't receive any product, we have received one-assit parcel for card insurance. You can check with the merchant regarding the delivery address and match it with my address then only you can arrive at a decision. Hope a positive response K. Vijayaraagavalu [protected].

There is lot of delay in receiving the SMS alerts from the HDFC Sec. Im receiving them after the market has stagnated. This is really sickening. There is no point in investing at that point of time i.e. at 10.30am after the market has been stabilised. I wanted the alerts before 9am so that I can plan my Intraday investments. Even a layman can do prediction after the market has started.Please look into this matter. [protected].

Applied loan and got approved. They told 140000 approved and for that emi is calculated. But after loan disbursed got msg that 142111 has been done.when I called erode bank loan in charge say its for insurance. I did not informed already regarding insurance. But they get sign for in middle of loan documents and put themselves. Cheating poor people.

I had undergone medical tests as part of HDFC Life's insurance policy check at RV Metropolis, Bangalore in March 2015. At the diagnostic center, there was much confusion regarding my tests, and after some time, the HDFC Life customer service told me that I'd have to pay for the tests. I agreed to this on the condition that they provide me my reports regardless of whether the proposal was declined or not. The tests were done, and due to my heart condition, the proposal was declined. However, the company is refusing to share the reports with me, even though I have paid about Rs. 2500/- for the tests. I have investigated elsewhere, and it is obligatory for the company to provide the reports if they have taken money for the test, whether the proposal is declined or not. I need the reports as otherwise I'd have to get the tests done again, which would be a waste of time and money. I have already called/emailed/met the HDFC life officials with this request but they keep declining my request. I request them to kindly understand the situation and give me a copy of my reports.

I am (was) the owner of policy number 13416760, which I successfully closed on 18th of April, 2015. I wish to raise a complaint against the miss selling of this policy to me. I am raising this complaint as per the advise of the HDFC Life employee who helped me close this policy. I wish to make it clear that from now on, I'd not have any business with HDFC Life. The HDFC Life agent advised me into buying this policy with a document showing...

Dear Concern, This is in Reference to My Credit Card Application Number CC22851775 under Ref No. [protected]N3. Today, I have checked the status showing Disapproval of the same. Request you please brief me about the same on my mail ID or contact to me. This is very shameful about your bank and your agencies guys who misunderstood the customers i.e salary should be only 15000/- and your credit card would be make in next 10 days once processing of your file. This is such a very...disgraceful Will never ever suggest to anyone for taking services of the HDFC bank... Regard's Ravi Saxena

Sir, I wanted to purchase a flat at Spandan (1 Bhk) at Shukhobrishti Housing Plot at No E/1/E/2 Rajarhat Newtown Action area III kol-700135. I was forced to buy the Project Brochutre for Rs 750/- without allowing me allowing me to open the brochure and look into the terms and conditions mentioned in it. I bought the brochure at HDFC Bank Sarat Bose Road. Those people who were selling the brochure were representing Bengal Shapoorji Housing Development Pvt ltd Kol ( email Kolkata.[protected]@shapoorji.com ). They told me unless I pay Rs 750/ for the brochure I cannot look into the terms and conditions mentioned inside the brochure. After payment of Rs 750/- I was allowed to get a look inside the details in the brochure. The terms and conditions mentioned inside the brochure for 1bhk flat were it is written the gross monthly income should be within 15000/- per month. As my income xceeds much above the above amount so I was not qualified to apply for the 1Bhk flat. So if they had allowed me to look at the brochure I would have paid Rs 750/-. So I feel the company fooled the people for buying the brochure before looking the terms and conditions inside. I fel this a clear case of misleading add were a company makes money through selling brochures at high price without a chance to look inside before buying. Thanking You Yours Faithfully Mr. Adhip Kumar Das Ph Number:[protected] (Please call between 11am to 3pm) 17 Behari Doctor Road kol 700025

I have been trying to update my address with HDFC Securities for my Trading Account[protected] for several months now but hardly getting any support. My physically submitted applications at trading office of Garia was misplaced by the bank representative. Then when I contacted the customer care I was informed to courier the application directly to the Mumbai customer care desk. Hence, I had couriered an address change request to your Mumbai Office (Customer Care Desk HDFC securities Limited, Trade Globe, 2nd Floor, Kondivita Junction, Andheri Kurla Road, Andheri (East), Mumbai - 400 059) on 6th May 2015. The address change form and the necessary proof were received on 7th May 2015. However, the address was not updated and nothing was communicated to me by HDFC Securities. Now when I am following up with the phone banking I was first informed that we have not received any application, when I confirmed that the courier has been delivered then I was informed that the application has been rejected because it is not stamped by the local bank representative (which was not informed as a mandatory requirement). Would request to take up the matter and get my address updated as its not desirable that I again submit a fresh application and incur the courier charges again.

Dear Team, I have paid a Premium of Rs.1850 for a health insurance policy for my parents. But the policy terms and conditions were not according to my requirement and was communicated wrongly. I have been following up from last more than 20 days but till not haven't got any refund. Need your urgent attention. Ankur Arora +91-[protected]

Hi, In my card there is one transaction on 23 may for Rs 5070 from www mobikwik com New Delhi, but I have not visited to New Delhi nor have I done any online transaction on 23 May. Can please check why this payment has been added to my account. Card No ending with 1491 Date of Birth 26-Jun-1981, EMAIl id - arun.[protected]@gmail.com Mobile [protected]

This is in reference to the transaction made into my account without intimating me by hdfc bank. An amount of Rs 842.70 has been debited on 12 Jun 2015 from my salary account, mentioning about 'depository charges DEPOSITORY CHARGES MAY[protected] on Salary account. Please look on priority. Regards, Rohit Raj