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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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S
Shibu pandit
Jun 9, 2015
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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli

Respected Sir, My name is Shibu, i am one of the hdfc bank credit card customer, i have long dues as per credit card statement i dont know how they done to me. i had paid my all dues, loan and other interest including late fees and still showing me a huge amount pending from me. i have 6lakh credit limit out of i have paid 7.5lakhs including late fees and other charges and bank still charging me extra 7.5lakhs for card. last year i.e. 2014 during april to august i had accident from bike my leg was fracture and i lost my job also but any how i had paid my bills with late and interest fees. now bank is not responding my my emails and they are sending some recovery person. the recovery person's mentally harrasment to my families and always try to fight and using bad language . please help us sir. i told them to settle the account but settle amount is unfair for me they are asking for 5lakhs but i really dont have money now coz i have paid all amount in credit card. i am unable to pay this amounts. i already paid 7.5lakhs, out of 6lakh total credit limit of my card. the bank given me credit card i am not gone to applied. and they didnt teach me the process o[censored]sing the card i though i have credit limit i can use that much amount only so i used that card and paid. some times i paid late so i paid including interest and other charges. Then how bank charge me 250% extra on me this is very complicated for me i am very stress and frusteted in my life i cant have any vision for live now i am very helpless sir. This private banks killing small town peoples.
Dear Shibu,

Request you to write at [protected]@hdfcbank.com along with account / card details, executive & contact details. Kindly mention the ref ID- TTU[protected] in the subject line. We'll check and get back to you.

-Bejoy
HDFC Bank Customer Assistance
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    A
    AN836867
    from Mumbai, Maharashtra
    Jun 9, 2015
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    Address: New Delhi, Delhi

    Hi, My account is in HDFC bank and I had tried to withdraw rs 400 from HDFC ATM located at Naraina Industrial Area on 02-JUN-2015 then I got the message on mobile that 400 rs had been deducted but the money didn't came out of the ATM machine and then again I had tried with another ATM of HDFC there then I got the 400 rs but the amount had been deducted twice from my account but till now didn't refunded. Regarding that I inquired in the HDFC branch at Naraina but they told like after 7 days it will be credited to your account but till now the amount has not been credited in my account number. Account number:-[protected].
    Dear Customer,

    Request you to write at [protected]@hdfcbank.com along with card details, transaction details, contact details and concerns. Kindly mention the ref ID- TTU[protected] in the subject line. We'll check and get back to you.

    -Anay
    HDFC Bank Customer Assistance
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      N
      NAVEEN KRISHNA ALLA
      from Mumbai, Maharashtra
      Jun 9, 2015
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      Address: Hyderabad, Andhra Pradesh

      Dear HDFC, I am Naveen Krishna, having an account number of [protected] at Alwal branch. It is bringing to your kind notice that, I transferred an amount of 40, 000 rs on dated June2nd. In my balance sheet, it is showing 40, 000, But in my main account menu it is showing 39160 rs on dated 8th june. when I click the details it is showing that holding of funds. I don't understand what is meant by holding of funds, what is the amount to be charged for the same. I didn't maintain minimum balance for the last few months, each month hdfc charged me an amount of 396.60 rs by the name of AMB CHARG INCL ST & CESS, then how abt extra charges on the name of holding funds. Today I checked my balance it is showing 39, 325 again they charged me rs 674.16 by the name of AMB CHARG INCL ST & CESS, for the month of may. This completely un authentical, while opening the bank account they didn't mention any of these charges. Please take necessary actions against the hdfc for doing un aunthential penalities
      Dear HDFC, I am Santosh, having an account number of [protected] at Sahakar nagar, pune branch. I didn't maintain minimum balance for the last few months . I am employee of MNC from last 8 months so my acc is SALARY acc then why AMB charges applied. This completely un authentical, while opening the bank account they didn't mention any of these charges. Please take necessary actions against the hdfc for doing un aunthential penalities.I Found these issues during viewing of transaction statement, so I request you please resolve this issue as early as possible

      Following are details of transaction,

      Debited Amount Date Narration
      Rs.280.90 /[protected] “AMB CHRG INCL ST & CESS FOR MAR 2015”
      Rs.337.08/[protected] “AMB CHRG INCL ST & CESS FOR APR 2015”
      Rs.56.18 /[protected] “PHBK CHARGES”
      Rs. 16 "INST-ALERT CHG FOR ST &EC JAN-MAR 2015"
      Dear Naveen,

      Request you to write at [protected]@hdfcbank.com along with card details, contact details, charges details and your concerns. Kindly mention the Ref ID- TTU[protected] in the subject line. We'll check and get back to you.

      -Tejal
      HDFC Bank Customer Assistance
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        D
        deb183
        Jun 8, 2015
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        Address: Ghaziabad, Uttar Pradesh

        Hi, My name is Deb Narayan Das(HDFC customer ID:[protected]. I have a filled an application to update my mobile number & new address details to my nearest HDFC branch (IFSC code: HDFC0000573) on 30th of May 2015. However, after 7 working days both my mobile number & address not yet updated. I have called HDFC customer care to escalate this issue because I am unable to do online/netbanking transaction due to this & asked them to expedite my request to resolve my problem ASAP. Unfortunately, being as a HDFC customer for almost 7 long years, I am very much upset with the way my request has been handled & all the whosoever executive dealt my problem with shade o[censored]nprofessionalism & rude behaviour. They den't even understand the criticality of my issue & unnecessarily they are giving me some nonsense & lame excuses & keep on saying that it will take another 4-5 working days to update my mobile number & address. Please take my request on high priority and have been associated with HDFC bank for 7 long years, i need compensation & strong explaination from them. Regards, Deb Narayan Das Ph: +91-[protected]
        Hi, My name is Deb Narayan Das(HDFC customer ID:[protected]. I have a filled an application to update my mobile number & new address details to my nearest HDFC branch (IFSC code: HDFC0000573) on 30th of May 2015. However, after 7 working days both my mobile number & address not yet updated. I have called HDFC customer care to escalate this issue because I am unable to do online/netbanking transaction due to this & asked them to expedite my request to resolve my problem ASAP. Unfortunately, being as a HDFC customer for almost 7 long years, I am very much upset with the way my request has been handled & all the whosoever executive dealt my problem with shade o[censored]nprofessionalism & rude behaviour. They den't even understand the criticality of my issue & unnecessarily they are giving me some nonsense & lame excuses & keep on saying that it will take another 4-5 working days to update my mobile number & address. Please take my request on high priority and have been associated with HDFC bank for 7 long years, i need compensation & strong explaination from them.

        Regards, Deb Narayan Das
        Ph: +91-[protected]
        Dear Deb,

        Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card / account details, concern and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

        -Anay
        HDFC Bank Customer Assistance
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          Naiduhdfc
          from Visakhapatnam, Andhra Pradesh
          Jun 8, 2015
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          Resolved

          Address: Visakhapatnam, Andhra Pradesh

          Dear Sir, i have taken HDFC health policy on 3rd May. documents are also verified on 7th may. After that there is no response from your side. i didn't received any sort of documents / ID from your side till now. still how many days you people will take to activate my policy. . Being on a private organization, you are taking very long time. you people didn't stand on your words(which are spoken by your call center people). after paying my premium you people didn't take any care of it. its shame of your part. My proposal number[protected] for the HRN- Health Assure Plan plan. i am sharing my Policy Details below. Policy Number : 90079592 Application ID :[protected] Full name of the Life Assured : HDFC Life Health Assure Plan Date of Birth of the Life Assured :[protected] Premium Amount : 4288 Communication Address with PIN code : Vennela Pothu Naidu 3-18, Jagannadhan veedhi, , Parawada Post and Mandalam, Near Elementary School Visakhapatnam Andhra Pradesh Pincode:531021 Mobile No.: [protected] Email ID to be registered : naidu.[protected]@gmail.com Latest Contact Numbers to be updated : [protected] Regards, Vennela Pothu Naidu.
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Dear Vennela,

          As your issue pertains to HDFC Life, I request you to email your concern to [protected]@hdfclife.com with your complete name, contact number, policy number and a description of your concern. They will be able to assist you.

          -Anay
          HDFC Bank Customer Assistance
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            R
            rajeevmr
            from Kottayam, Kerala
            Jun 7, 2015
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            Address: Ernakulam, Kerala

            Hi, I am rajeev chandra m.r i have an account with the HDFC BANK. For the past 1 and half Years i didn't use net banking so i forgot my customer id. So please let me know the details. email Id [protected]@gmail.com Account No: [protected] please let me know the details. Regards, Rajeev
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              G
              Gen hari uniyal
              from Gurgaon, Haryana
              Jun 6, 2015
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              Address: Gurgaon, Haryana

              Sir/Madam, I have not been able to evaluate the value/price of SBI after stock split some months back. I had 18 shares of SBI and they became 180. i know the price i bought them at originally but how should i fix the rate now. Please help.
              HDFC Securities customer support has been notified about the posted complaint.
              Dear Uniyal,

              As your query pertains to HDFC Securities, we request you to write to [protected]@hdfcsec.com that will ensure that your query concerning your Trading account is resolved at the earliest.

              -Anay
              HDFC Bank Customer Assistance
              To evaluate the average cost price per share after split, you may divide the original transaction value of base shares purchased i.e. (No. of share prior to bonus/split * original rate of purchase) by the qty of shares resulted post split...for any further assistance call up their customercare department on[protected] or write to [protected]@hdfcsec.com.

              Amount Not Debited to bank A/C after selling Shares

              I have sold 10 Shares on 27 May 201. The Same have been debited to my DMAT Account But Still My Linked Bank Account is not credited with Money
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                S
                Sanghamitra Chakraborty
                from Bengaluru, Karnataka
                Jun 6, 2015
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                Address: Kolkata, West Bengal

                I have a salary account with HDFC Bank. I have had amounts deducted from my account on the ground of DEMAT charges and Debit Card charges. However, I DO NOT have a demat account. As for the debit card, I received a call from HDFC officials to upgrade my card for free, as I was employed with Cognizant Technology Solutions. I tried reaching out to the phone banking customer care, but to no avail. Also, I have another credit card dispatched by the bank and not yet received at my end. I don't know what sort of charges they are going to levy for the same. When I called up phonebanking I was said that I need to fill up a form at the nearest HDFC branch for cancelling the same. This card has been going back and forth for more than 4 months and I don't want it anymore. Please let me know where I can get a solution for my problem.
                Dear Sanghamitra,

                Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card / account details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                -Anay
                HDFC Bank Customer Assistance
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                  I
                  inderharpreet singh
                  from Delhi, Delhi
                  Jun 5, 2015
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                  Address: Ludhiana, Punjab

                  I am inderharpreet singh i have sallary acount in hdf bank no of [protected] and i have recieved personal loan offer on my account and i visit hdfc bank mall road ludhiana and concern person had collect my all document and i allready signd the aggriment now he told me give the electricity bill coppy but am in ludhiana leaved on rent house and electricity bill not on my owner name and hdfc bank concern person had told me loan is not approved but he is not told me this thing before start the loan proccess.so pls do the need full result
                  +1 photos
                  Dear Inderharpreet,

                  Request you to write to us at [protected]@hdfcbank.com along with loan account details (if any), application number, issue and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                  -Anay
                  HDFC Bank Customer Assistance
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                    Nsharat
                    from Jabalpur, Madhya Pradesh
                    Jun 5, 2015
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                    Address: Bhopal, Madhya Pradesh

                    I am Sharat and I got a call on 2nd June 15 on my registered credit card mobile number from the agent tried to sell me the HDFC ERGO General Insurance policy for 2 years, when I denied then she offered me a 3 month package. For which I need to pay 434 per month for three months and then they will refund that whole amount on my credit card on forth month. Agent Name was SANGEETA SHARMA called from [protected] number. After two days they have deducted 2 year amount from my credit card. I called up many times on [protected] inquiring about Sangeeta, they says the girl had left the office and denying to give any information about the agent or about their company. I am sure these are the agents who are trying to fool people and HDFC guys are providing our personal data to them, so that they can able to know our details. I called both HDFC Credit Card and HDFC ERGO customer care and cancelled the policy. Never ever trust these bull guys. They are fake and make you fool with attractive offers.
                    HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                    Dear Customer,

                    Request you to write [protected]@hdfcergo.com who will ensure that your query concerning your insurance is resolved at the earliest.Alternatively, you may contact the customer care of HDFC Ergo at the below mentioned customer care numbers:Toll-free:[protected]from any Mobile and Landline)OR[protected]from any MTNL and BSNL Lines)-Anay

                    -Anay
                    HDFC Bank Customer Assistance
                    Hi Anay,

                    I already did that and cancelled my policy. I wanted to know how these people are making fake promises to customers? I am not the only customer who is raising this complaint, If you search online you will get lot more complaints like this. You guys have to take serious action again these people who are selling policies with fake offers to people and making them fool. If you want to help me then find out this lady (SANGEETA SHARMA called from [protected] number) who sold me the policy with her fake offers. I called thousand times on this number [protected] and they are ignoring my phone calls and trying to misbehave with me. They clearly said that the agent had left the office and they don't have any information about the same. How is that possible? The agent called me from this number [protected], 3 days earlier and confirmed my all contact details which were confidential and sold the fake policy to me.

                    I am not going to leave this easily, I will take this case to consumer forum and screw those fake agents.

                    Thanks,
                    Sharat
                    Hi Sharat,

                    Did this problem get resolved ?? I am facing the similar issue.

                    Regards,
                    Priyanka
                    Hi Sharat,

                    Did this problem get resolved ?? I am facing the similar issue.

                    Regards,
                    Priyanka
                    Hi Priyanka,

                    I have cancelled the policy. These HDFC guys outsourced private firms to sell their policy and in order to sell the policy these agents commit fake promises. Call them and cancel the policy that's the only thing you can do.

                    Thanks,
                    Sharat
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                      Prasad Coorg
                      from Bengaluru, Karnataka
                      Jun 5, 2015
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                      Address: Bangalore, Karnataka

                      MEMBERSHIP FEE INCL ST AND CESS Charged For Credit Card Dear Sir/Madam, I am HDFC Credit Card Customer. Would you please explain to me why charge ST and CESS on Credit card fee(Rs-673.04) This is 4th time you guys charging me the same Requesting you to explain what would have caused this charge on my Credit Card Account. Or Please cancel my Credit card.. please For more info call : +91 [protected] or mail: [protected]@gmail.com Thanks Deviprasad PH
                      +1 photos
                      Dear Deviprasad,

                      Request you to write at [protected]@hdfcbank.com along with cards details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                      -Anay
                      HDFC Bank Customer Assistance
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                        appu the great
                        from Hyderabad, Telangana
                        Jun 4, 2015
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                        Address: Hyderabad, Andhra Pradesh

                        My son Mr S.Srikanth Bharadwaz has taken personal loan after a waiting period of 30 days.He has submitted ECS form of ICICI Bank.When recovery started we came to know that his ecs has been rejected with the reason signature differs.By that time he has gone to US and re submission of form is not possible.Hence I requested your people that I wlil pay installments by giving ECS or any other mode which is acceptable to your Bank except ECS from my son.I contacted one person who has introduced himself as Manager of Begumpet Branch and he told other than ECS form of my son they will not accept any payment by me.But they are accepting installment with penalty.What I have said is that you are accepting installment money with penalty.Then why do not accept installment from me within time so that I can avoid penalty. He is unable to understand and very arrogant. Now I request you to accept installment every month if I will pay within time either my ECS or NEFT or any other mode of payment so that I can avoid penalty. Loan no is agr no 30685596.my mail [protected]@yahoo.com.please reply to me immediately
                        Dear Rao,

                        Apologies for the inconvenience caused. Request you to write to us at [protected]@hdfcbank.com along with loan account details (if any), issue and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                        -Anay
                        HDFC Bank Customer Assistance
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                          bhavin bhalani
                          from Mumbai, Maharashtra
                          Jun 4, 2015
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                          Address: Mumbai City, Maharashtra

                          Worlds worst customer care services i have ever faced for last 2 months i am try to follow up for my policy cancellation but no one is even bothered to revert back ..i hope this is monitored & some one who has respect for customers works on this & help me out ...
                          Dear Bhavin,

                          As your issue pertains to HDFC Life, I request you to email your concern to [protected]@hdfclife.com with your complete name, contact number, policy number and a description of your concern. They will be able to assist you.

                          -Anay
                          HDFC Bank Customer Assistance
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                            anil1432
                            from Mumbai, Maharashtra
                            Jun 4, 2015
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                            Address: Bangalore, Karnataka

                            i worked with hdfc bank as a cse coex now i resigned i want to apply for pf but the hdfc bank people not helping me past one month iam asking for pf a/c num but this people not helping me please do the need full emp code: 120847 emp name anil kumar email id kodatala.[protected]@gmail.com [protected]
                            Dear Anil,

                            Request you to write at [protected]@hdfcbank.com along with employee code, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                            -Anay
                            HDFC Bank Customer Assistance
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                              amruta19k
                              from Pune, Maharashtra
                              Jun 4, 2015
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                              Address: Pune, Maharashtra

                              Hi, I am Amruta Ganesh Kulkarni. I have cleared the outstanding amount of the HDFC credit card in the last week. I received a call(after n number of follow ups) that I will get the NOC within 24hrs on my personal email id. I informed them that this is urgent & to send it on the committed time. However, I have still not received the NOC. Please look into the same & kindly treat this as priority. My details are as below: HDFC Credit card no. [protected] Email id : [protected]@gmail.com
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                                Kiran Shashi
                                from Pune, Maharashtra
                                Jun 3, 2015
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                                Address: Bangalore, Karnataka

                                Calling the credit card company from last 2 months to get my upgrade card but still no response and when ever i call they request for resend and its been 3 times by now but currently no response from spoke to all levels in the Customer Care and in branch but still no use also sent the document from courier and its been 2 weeks but no update on it... The worst experience ever from any service i have been using till now
                                Dear Kiran,

                                Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  ashishkota
                                  from Mumbai, Maharashtra
                                  Jun 2, 2015
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                                  Address: Kota, Rajasthan

                                  Dear All, We had taken a home loan from HDFC limited in January 2010 for Rs 575000 for a tenure of 5 years (60 EMI)on fixed and then floating rate of interest, when interest rates got moved up we have asked to pay extra on our EMI but when the same got came down they have not reduce the same and continues follow ups and request HDFC official has asked to give official request for reduction of interest rates and took some charges too. After paying full loan amount including interest part we have been asked to pay further Rs 26000 out of which RS 11000 already debited from our account, and that without prior confirmation and confirmation . I have never been more disappointed with a bank's services in my entire life and shall be communicating this in a letter to the head of customer service India when we track down a name finally. Loan A/c[protected] Regards, Vimal C. Jain/Ashish Jain [protected]@yahoo.com [protected]/[protected]
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                                    Radhika.V
                                    from Bengaluru, Karnataka
                                    Jun 2, 2015
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                                    Address: Krishna, Andhra Pradesh

                                    Dear sir/madam, My name is V.Radhika. I have been placed a request for Credit Card through one town branch - Vijayawada on 11th May'2015. Actually I applied this for second time. The branch people said I have eligibility for Credit Card and they were applied through my net banking and said I got a call on next day. But I didn't received any call till a weak and when I was checked it online through ref.number it showed the status - Disapproved. The same thing has happened on October'2014 when I applied this for the first time. That time the credit card worth Rs.75000 credit limit approved to the employee, who is working with me and with same company (colleague) and also she is getting the same salary comparing with me, though the same bank. But my application has been rejected. Then branch people said to me that I have to apply the second time only after 6 months. After that my has salary has been increased and I applied for credit card through same bank for second time after 7months. But the same thing has repeated which was happened first time and same reason shows that - 'DISAPPROVAL OF THE CREDIT CARD APPLICATION DOES NOT REFLECT IN ANYWAY ON YOUR CREDIT STANDING OR YOUR FINANCIAL STABILITY'. I can't understand the perfect reason and the branch people also not saying the correct reason for Disapproval of the Application. When the bank saying the same reason before 7months then how can it repeat the same thing after the increase of my net salary. I'm maintaining the HDFC salary account from last three years but the bank has not given any offers to me and now saying I'm not eligible for bank products. I want to know the correct reason for rejection because I'm not a defaulter in any way or anywhere. ***My Credit Card Application Reference Number - [protected]SI***
                                    Dear Customer,
                                    I would require few details in order to check this from my end. You may mail at [protected]@hdfcbank.com along with your Complete name, address and contact details as updated in your application form so that we can assist you & contact details with ref ID- TTU[protected] in the subject line. Will revert to you.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Dear Sir,


                                    I am Ravi kumar.H holder of Credit card ([protected]),
                                    i want to inform you I received the credit card for the above said number nearly 7 months ago.

                                    I have not get received the pin no. After repeated follow ups and I have also complaint about it, no action has taken from your side.

                                    Now you have charged me Rs 5800/- and also you have send me low notice. This is not a huge amount for paying, but when I have not at all used the card, is it wise to pay more over if we called to customer care for the pin no they are informing to the bill amount first and then they will send me pin no.

                                    This is not at all acceptable from an international stander bank like HDFC.
                                    If we enquirer the customer care they are informing you have taken an insurance policy. For you kindly information I have not received any insurance copy till date.
                                    They are also informing your postal address incorrect.
                                    If my postal address incorrect how the low-yer notice and bills can reach to my home, but we have not received the insurance copy or pin no not even onece.

                                    Kindly look it into it and do the needful at the earliest..
                                    One of the most unsatisfied customer before using the credit card.


                                    With Regards

                                    Ravi kumar.H
                                    [protected]
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                                      uttam8711
                                      from Kolkata, West Bengal
                                      Jun 1, 2015
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                                      Address: Begusarai, Bihar

                                      I WANT TO OPEN MY MAX SAVING ACCOUNT IN THE BRANCE OF BEGUSARAI BIHAR. ONE PERSON NAME RAVI COME MY HOUSE AND TAKE ALL DOCUMENT FOR ACCOUNT OPENING. AND MY CHEQUE DATE OF 22 MAY BUT HE SEND MY CHEQUE THE DATE 21 MAY SO MY CHEQUE BOUNCE AND MY ACCOUNT NOT OPEN AND DEBIT 190 rS FROM MY ACCOUNT. KNOW I WANT TO KNOW WHAT I DO NEXT. PLEASE ADVISE ME.
                                      Dear Customer,
                                      I would require few details in order to check this from my end. You may mail at [protected]@hdfcbank.com along with your cheque details, customer ID (if any) Complete name, address and contact details as updated in your application form so that we can assist you & contact details with ref ID- TTU[protected] in the subject line. Will revert to you.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Akshay Kotawala
                                        from Ahmadnagar, Maharashtra
                                        Jun 1, 2015
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                                        Address: Mumbai City, Maharashtra

                                        My ICICI bank credit card got stolen and when I called the customer care to get my card blocked they told me that my card was used at an HDFC bank ATM. So i went to HDFC bank and submitted an application alongwith a FIR copy for the footage. BUT there was ne response from their end, and when i visited the branch they said that the camera has some problem and so you won't get the footage. I raised this matter to the manager and he promised me that he will call me update me about the status, but still i haven't recieved any call from them. THANK GOD that I am not an HDFC bank customer. other wise with such an experience i would have definitely closed my account and shifted to some other bank.
                                        Dear Customer,
                                        I would require few details in order to check this from my end. You may mail at [protected]@hdfcbank.com along with above mentioned information, ATM & branch you visited & contact details. Kindly mention ref ID- TTU[protected] in the subject line. Will revert to you.

                                        -Anay
                                        HDFC Bank Customer Assistance
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