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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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A
Anubjan Nak NA Khader
from Chennai, Tamil Nadu
Oct 18, 2018
Resolved
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Address: Chennai, Tamil Nadu, 600008

Sir/madam,
Today morning i received a message from my bank. I would like to know about this. Because there is no relations between dmi financing pvt ltd and me. So why did you send the below auto debit reference to my bank account..?,
Please reply as soon.. And avoid legal action against you.

Thanking you
Abdulkhader n.

Message from bank:-
Dear customer mandate reference no: hdfc[protected] issued to dmi finance private limited with value rs. 44000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.
Nov 23, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have retrieved the ACH mandate for and found that the same was signed and authrosied by you. Please visit the nearest branch and submit ACH mandate cancellation application. Branch locator link: https://goo.gl/KvUsvf

-Manoj
HDFC Bank Customer Assistance.
Hi my name is srinivas.This HDFC bank was deducted 2100 from my account as ASD Charges without my intimation how this is possible.This bank doesn't understand consumer problems.please support and resolve my problem.

My contact no:
[protected]
I would like to register my loan account with my HDFC net banking but i am not able to complete the process as i did not receive any OTP to do so. Kindly help.
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    C
    canant
    from Aurangabad, Maharashtra
    Oct 18, 2018
    Resolved
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    Resolved

    Address: 425001

    I want to make complaint agenst mr. Jeetendra gadekar!! Preferred rm jalgaon _0180 emp code : j2973
    M.[protected][protected]!!
    He is always pressurize us by making so many calls for net banking preferred customer, we replied him so many times that we are not interested
    Pl. Do not pressurize us by making so many calls & mails we are not interested in your preferred banking programme, "pl. Do not call us or mail us i am sending this copy to your top authority also. If you still harass us we will have no option but quit."
    Nov 21, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 20, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We understand that our branch official Mr. Mahesh Patil has responded to you through email. Please check your email inbox and revert to him in case of any pending issue.

    -Manoj
    HDFC Bank Customer Assistance
    Your trx is debited to HDFC Bank CREDIT Card for Rs. 129.00 in MUMBAI at AMAZON1258399 on[protected]:18:13:42.This is not an authenticated trx as per RBI Mandate effective 1 May 12.
    My HDFC Credit card has been expired please renew a new card. Thanks
    I blocked credit card bill.but unable to pay bill.please help .my whatsapp number: +91-[protected]. I am in overseas
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      T
      tamboliamir
      from Mumbai, Maharashtra
      Oct 20, 2018
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      Address: Pune, Maharashtra, 411033
      Website: HDFC BANK

      Dear Sir/Mam,
      I am Amir Tamboli writing with reference to deduction of extra amount from my HDFC BANK FASTAG account.

      I have traveled on 14th October from Pune to Nashik and back to Pune on same day.
      On every toll plaza there was deduction through my fastag but on 17th October extra Rs. 165 got deducted without passing any toll.

      I have crossed total 4 toll plaza in the whole journey.

      1st toll plaza is Hiwargaon Pavasa crossed at 7.43am and deducted amount Rs.75

      2nd toll plaza is Nashik Sinnar crossed at 8.32am and deducted amount Rs. 25

      On return journey same day

      1st toll plaza is Nashik Sinnar crossed at 6.51pm and deducted amount Rs.15

      2nd toll plaza is Hiwargaon Pavasa crossed at 7.49pm and deducted amount Rs.40

      My fastag details are as follows:

      Customer Id:[protected]
      Mobile No. : [protected]
      Vehicle : Maruti Suzuki Baleno

      I have attached images of extra amount deducted massage and toll plaza crossed deduction message.

      Kindly request you to look into this matter of deducting extra Rs.165 from my HDFC BANK FASTAG
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        S
        Shivakumar sh
        from Hubli, Karnataka
        Oct 17, 2018
        Resolved
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        Address: Dharwad, Karnataka, 580030

        Dear sir,

        Kindly re issue the credit card, which is showing chip error every time while using. And i have tried applying online but couldn't able to fine the proper website.

        Thank you

        Regards:
        Shivakuma s h
        Mail id: s. [protected]@gmail.com
        [protected]... —
        Nov 18, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 18, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We can help with that. Please write to [protected]@hdfcbank.com with your Card No. & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          N
          Narendra935
          Oct 17, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110092

          Hi
          My self narendra today i got call from one of hdfc bank credit card recovery agents call in my number and he ask me that i want to talk your brother rakesh i said regarding what matter, than he told that some amount is pending 37k around of your brothers hdfc credit card. I said than what should i do if he is not picking your calls than why are you disturbing me for all these things. He is very rude on call and ask me you will be resonsable for all these things and you will pay this amount. Why should i pay. Who authorised to him to talk like that with family members even my brother intermedeately paying his bill with minimum amount. If he will not paying than collect all your dues in legal way instead of harassing family members who are unaware about these things. I have also multiple banks credit card but never got such call from recovery agents. Even i have also hdfc credit card holder. Hdfc recovery agent are talking like underworld don. Who authorized him that they are torturing me against of my brothers pending bills.
          This is very dissoppiting that we are facing behaviour like that from big reputated bank like hdfc. This is not the legal way. Please take the action against the guy who is talking like that and my brother also trying to pay all your dues asap take some time to him instead of torturing family members. And be sure i don't tolerate such type of calls in feature from hdfc agents. Please take necessary action against him. If due to this any of my family members get harm who will be resposable. If i will got such type of any call in feature i will take legal action against this

          Please find the details of the contact number which i have received call regarding the same.
          [protected]

          Reagrds
          Narendra singh
          [protected]@gmail.com
          Nov 18, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 18, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We can help with that. Please write to [protected]@hdfcbank.com with the caller details & contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            D
            Diggu lavanya
            from Hyderabad, Telangana
            Oct 22, 2018
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            Address: Hyderabad, Andhra Pradesh, 500049

            In my credit card due balance shows 1399 amount shown as One Assist Mfee so please i dont want to continue in this service and membership. Major thing
            with out my concern the amount was deducted 1399 amount from my credit card so please refund me.
            card Details:
            credit card ending number 4999
            mobile number [protected]
            One Assist Relationship number: Fiel29
            HDFC Bank customer support has been notified about the posted complaint.
            Dear sir,
            Till now i have not applied any credit card but i am still getting call from legal team that you have outstanding balance 1, 30, 000 (approx).
            so pls look at this matter...

            mohan prakash
            [protected]
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              R
              Ryan Silveira
              from Davorlim, Goa
              Oct 18, 2018
              Resolved
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              Resolved

              Dear sir,
              Whenever i try to create a new beneficiary for funds transfer via the netbanking in the hdfc retail website.
              I am told that an otp will be sent to my registered mobile number.
              I never receive the otp though. I've been trying for the last 2 months and the result is the same.
              I'm unable to create new beneficiaries due to this.
              Highly inconvenient and wastes a lot of my time filling up the new beneficiary details and then finally unable to complete the process because of not receiving the otp.
              Nov 21, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 20, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to retry the transaction and write to [protected]@hdfcbank.com along with step by step screenshot of the process followed by you, in case the issue persists.

              -Anay
              HDFC Bank Customer Assistance
              Dear sir/ madam

              My credit card show in my net banking but still now not received the card from bank . Not send from bank . How i can use it if i cant received it
              Sir meri Uptet ki fees update nhi hui plzzzzzzzzzz sir update kr dijye hmare future ka swal hai.
              Mne 9 october ko fees submit ki th pr abhi tak fees update nhi aney ki vjh se Finel printout nhi nikal pa rha hai.
              Kripya krke hmari fees update kr dijye...
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                S
                sukesh5687
                from Ernakulam, Kerala
                Oct 17, 2018
                Resolved
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                Resolved

                deducting 600 for not keeping minimum balance

                HDFC bank is deducting Rs. 600 every month for keeping minimum balance in my account.

                Even though RBI suggested not to penalize for non maintenance, why these banks keep on deducting money from accounts.

                I request you to please take action against this bank.

                https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0

                https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=1022&Mode=0...
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                N
                NILESH_SALUNKHE
                from Pune, Maharashtra
                Oct 17, 2018
                Resolved
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                Resolved

                Address: Pune, Maharashtra, 411005

                Hi team

                Name: Nilesh Salunkhe
                bank: HDFC bank fc road Pune, maharashtra
                Ifsc code: HDFC0000103
                Branch: PUNE - FERGUSSON COLLEGE ROAD
                date of incident: 6th and 7th oct 2018
                customer Id bank:[protected]
                HDFC Customer despute complaint no: MUMP[protected]
                Amount has been deducted: 78000

                Incident happened with me in last week from my hdfc account total 78000 has been debited against Flipkart transactions which was I never done. those transactions done on 6th and 7 th Oct 2018 and i got to know when i logged in mobile app of bank then strait way i went to the bank and they given me some customer dispute form. I have filled and submitted same. After that I have filled complaint in Cyber crime(not FIR). also called flipkart and told all transaction details to cancel it. after 1 day I have received some amout its around 28k by flipkart. flipkart sent me 1 mail which states that whatever transaction were pending those only they cancelled so they given refund. but orders which were delivered already those they cant refund they will give that info to police.
                on date 16 Oct 2018 After flipkart mail received me, I again went to cyber crime they checked that flipkart didn't replied yet which mail they already sent on 8th Oct to flipkart regarding fraud transactions on my account.
                When I am going bank there employee saying that our team will contact you nothing in our hand.
                when i am calling hdfc pnone bankers they are saying our team is investigating the issue.
                In my case i didn't share any pin otp to anybody. I have opened account in month of April 2018 so that debit card has chip so its too secure.

                So my quetion is will I get my money back which is remaining 50k? Cyber crime officer is saying that bank has to give your money if you haven't share any otp or pin.

                waiting for you reply/guidance to proceed. Thanks in advance.
                Nov 23, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 20, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                -Anay
                HDFC Bank Customer Assistance
                Oct 22, 2018
                Updated by NILESH_SALUNKHE
                On Date of 19 Oct 2018 I have again received OTP for unauthorized transaction is done by fraud person. But I am surprised Debit card which i have blocked on 8th Oct 2018 for that debit card I am receiving the OTP it means after blocking as well that fraud person is using that debit card details and OTP is generating means HDFC bank is lacking there security somewhere. My luck that much amount not in my account so that transaction declined.
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                  A
                  Akhil Athmuri
                  from Bhimavaram, Andhra Pradesh
                  Oct 17, 2018
                  Resolved
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                  Resolved

                  Address: Krishna, Andhra Pradesh, 521001

                  Recently i have applied for hdfc freedom credit card online. The very same day i have received a text message informing me me that my credit card application number has been approved. But the problem is that i tried to check the application status online through "https://www.hdfcbank.com/personal/credit_card/cc_track" - it shows there is no record found.
                  My application ref number is [protected]SI
                  Nov 21, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 20, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We confirm that your application has been taken up to the next stage of processing as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the credit card application. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    A
                    Ayushmaanmishra
                    from Delhi, Delhi
                    Oct 17, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110085

                    I had applied for hdfc bank credit card. I was told that i would receive it within 7 working days.
                    The representative is not picking up my calls and not replying.
                    It's been already 7 days, there has been no communication from the banks end and the status on hdfc bank website says "not found".

                    I have already completed my contact number verification and digital verification.
                    Nov 23, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to provide us the following information to enable us verify our records and assist you with regard to your query : • Name as mentioned on the application form and 16 digit application reference number • Date on which the application was submitted • Place where the application was submitted • Your mobile number / e-mail id and city of residence • Name of the executive who has collected the application • Contact details of the executive. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      Srinu gunda
                      from Bhimunipatnam, Andhra Pradesh
                      Oct 17, 2018
                      Resolved
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                      Resolved

                      asd charges

                      Address: Hyderabad, Telangana

                      Hi my name srinivas .2100 was deducted from HDFC bank account as ASD Charges without my intimation .How this is possible.

                      Actually I don't what is ASD But this bank deducted the amount 3 times in one day .This is really very bad cheating.They behave like hackers.

                      Please support me and resolve my problem.

                      My contact no:
                      [protected]...
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                      A
                      ashok.isme11
                      from Bengaluru, Karnataka
                      Oct 17, 2018
                      Resolved
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                      Resolved

                      Address: 122002
                      Website: www.hdfcbank.com

                      Bank has deducted my money in a wrongfully manner without informing me via email or message not even on call. I raised the complain, then they said there is due on hdfc credit card which was already settled during last year (2017) in october. When i provided receipt of settlement then after they told me there is a tat of 48 hours to resolve this issue but 5 days have been passed and i did not get any solution or proper reply except insult by the bank manager named aman raghav at cyber city hdfc branch. This is the clear fraud by hdfc bank and how they are treating their consumers. I have been told clearly by hdfc manager, that hdfc don't resolve issues in case you do not hold salary account with them.
                      Nov 17, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 17, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We're sorry to hear that. Please share your Card No. with registered contact info & complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
                      Oct 17, 2018
                      Updated by ashok.isme11
                      Hi,

                      Please find the details as below -

                      Account number - [protected]

                      I have marked your email id in the mail chain in which i have explained the whole issue. please let me know if you want me to add all the details here.

                      My contact number - [protected]

                      Regards,
                      Ashok Kumar
                      Oct 18, 2018
                      Updated by ashok.isme11
                      Any update?
                      Oct 22, 2018
                      Updated by ashok.isme11
                      Any update?
                      Oct 22, 2018
                      Updated by ashok.isme11
                      Any update?
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                        P Kannan
                        from Chennai, Tamil Nadu
                        Oct 17, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600 127

                        Hdfc bank create lot issue to me, providing my personal details in the open space. I have received one phone call stating that, they are calling from hdfc bank and offering free credit card.

                        In the phone itself, i have refused to accept the offer.in spite of that you have sent credit card my residence. And also i not accepted courier and return back to hdfc bank.

                        If this continues, i will take necessary action against you through consumer forum.

                        Details of courier – blue dart – awb # [protected]

                        My registered mobile number[protected].

                        In this regard any further clarification please be contact me.
                        Nov 23, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 20, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We sincerely regret the inconvenience. Please share the last four digits of your credit card number, registered mobile number, and e-mail id, to enable us to resolve the issue. You may send the details to: [protected]@hdfcbank.com Thank you.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          S
                          Sreevkanth
                          from Dharmapuri, Tamil Nadu
                          Oct 17, 2018
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                          Address: Chennai, Tamil Nadu, 600062

                          I ordered hdfc fastag aprox 1.5 months before, my reference number: hfr077631. I still have not received the tag but received messages stating my account is active etc… on following up many times, got the tracking number to realize that the tag has been sent back due to incomplete address. Address shared by me is the same as mentioned in my aadhar. The concern is that why is that service provider is not aware of this, the service in the call center is pathetic. I would suggest that anyone planning to get fastag to have it procured directly from the toll and not waste time with hdfc. I am not really sure as to when my tag would be dispatched again…
                          Dear Customer,

                          We like to confirm that the TAG is returned due to incomplete address, request you to confirm your correct address on [protected]@hdfcbank.com in order to assist you further. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
                          Hi Anay,

                          As mentioned, my address provided is the same as my official address provided through Aadhar. I did email the Aadhar again to fastag.[protected]@insolutionsglobal.com.

                          In your reply, I do not find the TTU number.

                          - Sreekanth
                          HDFC Classic customer
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                            navpreet01
                            from Pune, Maharashtra
                            Oct 17, 2018
                            Resolved
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                            Resolved

                            hdfc smart buy refund services sucks!!

                            Address: Pune, Maharashtra, 411057
                            Website: offers.smartbuy.hdfcbank.com

                            Hi. I tried booking a flight from blr-pnq using hdfc smartbuy portal via yatra. The transaction got failed and amount got debited from my hdfc bank account. I spoke to yatra customer care executive thereafter and they confirmed that the amount has been refunded to the hdfc smartbuy account. However, hdfc smartbuy has not yet refunded the amount to my hdfc bank account. This is pathetic. This was the last time i used hdfcsmartbuy services...
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                            Ingrid Cardoz
                            from Pune, Maharashtra
                            Oct 17, 2018
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411014

                            Hi team,
                            I had applied for a personal loan from hdfc bank viman nagar branch, for which i was asked o open a saving bank account.
                            I got the money disbursed in my hdfc account but unable to use the money as the saving account is still not activated,
                            Spoke to the branch manager who said they have mailed the zonal office but no reply from the zonal office as yet,
                            It has been more then 2 weeks i am unable to use the money.
                            Please help me how can i get the money out and use it from my hdfc account.
                            Thank you
                            Nov 19, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 18, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We note that your account is activated on 28.09.18. In case you are referring to any other account, please write to [protected]@hdfcbank.com mentioning the cust id/account number received and complete branch address (from below URL) where the account is to be opened, to enable us to check. https://goo.gl/ayTy9f

                            -Anay
                            HDFC Bank Customer Assistance
                            How early will this issue be resolved, no1 from the Viman Nagar Branch is answering my call, the Branch Manager promised to call me today and give a resolving but he is not picking my call.
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                              K
                              kaushiq
                              from Mumbai, Maharashtra
                              Oct 17, 2018
                              Resolved
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                              Resolved

                              Address: 425001

                              Sir,
                              My savings a/c no [protected] and pers loan acct no is 24743663..
                              Recently i closed my loan acct after paying all arrears of penelties and other charges, and recd screenshot showing closure of loan acct, but as soon as i started operating my s/a and transfered rs 1000, my home branch at jalgaon debited rs 1000 as emi return charges.
                              Upon producing documents regarding closing of pers. Loan acct my home branch manager is refusing to revert the amt... Plz do the needful... Kaushik shah[protected]
                              Nov 20, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 18, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to state that the EMIs were returned due to reason 'Insufficient Funds', hence bounce/return charges were levied. We request you to write to [protected]@hdfcbank.com from the registered email ID, in case of any clarification.

                              -Anay
                              HDFC Bank Customer Assistance
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                                wajidali
                                from Shahdara, Delhi
                                Oct 17, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110094

                                Dear team,

                                I wish to bring to your attention that i am not happy with your service.
                                I am wajid ali and my complaint no. "[protected]" that you give false promise every 3 day over phone conversation.

                                My account details are : -
                                Name: wajid ali
                                Complaint no. : [protected]
                                A/c no. : 19131xxxx27031
                                Credit card no : old card no. (545964xxxxxx3589) new card no. (5459-64xx-xxxx-0189)

                                I clearly mentioned you, i want to close my loan. As suggested by your phone officer i was pay rs. 239, 246.62 for close my loan.

                                Transaction id for this is "ib billpay dr-hdfcpe-545964xxxxxx3589".

                                Please review given points where i stuck by you : -
                                1. I pay full amount for close loan process why auto deduct money from my account again?
                                2. Please refund my deduct amount.

                                You guys waste my time at daily basis. You were promise that you resolve my problem cumming 3 days but till date "there is no solution of my problem".

                                I follow you from 25 sep 2018.

                                I request you to look in the matter as early as possible and return and refund the money to me or provide solution early as possible.

                                Yours sincerely,
                                Wajid ali
                                [protected]
                                [protected]@gmail.com
                                Nov 23, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 20, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

                                -Manoj
                                HDFC Bank Customer Assistance.
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                                  H
                                  Hurdanand Deep
                                  from Indore, Madhya Pradesh
                                  Oct 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: Raipur, Chhattisgarh, 492004

                                  Dear sir

                                  I am hurdanand deep (Cm 175945) worked your concern as a sales officer (Sustainable livelihood) tqm form 28 oct 2016 to 1may 2018. As i resigned on 25 may 2009 still i won’t get that relieving letter and also pf settlement.. So kindly issue me the pf settlement as early as possible.

                                  Employee code (175945)
                                  Employee name : hurdanand deep
                                  Designation : sales officer (Sustainable livelihood) tqm
                                  Location : raipur (C. G)
                                  Nov 17, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 17, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                                  -Manoj
                                  HDFC Bank Customer Assistance
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