This is regarding the locker fee for which i’ve tried to contact my rm mr. Rohit yadav multiple number of times but did not get to connect with him over the phone. Let me re-iterate the sequence of events for you.
I received the message on 5th mar 20 from hdfc bank saying "dear customer, locker rent of rs.10000 for your locker no. 163 held at mandakini will be debited on 01 april' 20. Please maintain sufficient balance". It should be 5000 instead of 10000 due preferred account. I tried to contact my rm (Rohit yadav) on [protected]. Couldn't reach him on his phone, so, sent him a text and a whatsapp message on the same day. He never called back for this. He did not give a single min to discuss this with me.
On 18th mar my rm replied "sir, pls visit the branch to rectify the standing instructions..!!". I informed him that i could not visit the branch due my work schedule. Again he couldn’t spare a min to talk over the phone to discuss the matter.
Moreover, this is inhuman to pressurize the customer to visit the branch, when honorable cm has urged us to stay at home during that time. Furthermore, lockdown has been order by our honorable pm. Therefore, only way to connect with bank for any query is to talk over the phone, which my rm never bother to attend, or through email, which is not provided by him.
Going forward, after one month, on 4 apr he replied on whatsapp (Still no phone or email) saying "sir, pls provide me the locker no...!!
And i hope there is only one locker availed in your group id.!!
And yes provide me the locker no., if they discount has bot given to you, i’ll get the reversal done on or before 20th april".
He is being reminded that all the relevant details were already shared with rohit on 5th mar through whatsapp. Upon `
On 20th apr, he replied on whatsapp that” sir your mother got locker benefit,!! And in one group only one locker can avail the benefit.!”
I told him that “my mother and i have a different group as per the previous rm. We both have been using different lockers in different groups. Moreover, i've received the 50% discount last year as well, which you can cross check.
So, how can we are in a same group now? I request for an investigation and a reply in a formal email.”
Today, on 21st apr, he replied that ” sir, good afternoon..!!
Checked your account and in last year also you account has been deducted by 10k for the locker charges.!!
You can crosscheck it from your statement..!!
And your mother is getting the 50% benefit.!! She got the benefit last year also.!!”
So, as of now my account is debited for 10000+gst without the waiver as promised to preferred customer. Therefore, i request for an investigation in this and a change of rm.
Keypoints are:
O i and my mother are not in one group as clarified by previous rm, mr. Arvinder singh, in mar 2019. Then how can mr. Yadav is claiming that we are in one group and the locker benefit will be given to one person only. So, who goofed up or regrouped us without any authorization from us.
O last year, 10000 plus gst was deducted on 2nd apr 2019 due some error in the bank’s system, which was confirmed by arvinder and shibdas. So, they assured me the reversal of half the amount and i got reversal of 5000 plus gst on 9th apr 2019.
O last to last year, correct amount of 5000 plus gst was deducted on 2nd apr 2018 towards the locker fee.
O my rm pressurized me but not responding to my phone calls and messages to visit the branch to discuss this, when the country is facing the pandemic. Now, his display picture of his whatsapp account says “stay safe bank from home”. This double standard approach has to be reported to concerned authority.
O i have raised several request on the internet for a call back from my rm, which went unheard.
O the inefficiency of my rm has led to this situation, which is no less than a harassment to the customer, where i’m now forced to file a legal complaint.
May 29, 2020
Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
HDFC Bank Customer Care's response Dear Customer,
We understand that you have also raised your concerns at HDFC Bank vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our Net Banking and Mobile Banking services.
-Nadia
HDFC Bank Customer Assistance
