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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 964

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P
parvinder nandal
from Gurgaon, Haryana
May 9, 2018
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Address: Jhajjar, Haryana, 124507

My two wheeler policy no.[protected]
Bick no. Hr12q 8422.
Approximate one month back. When i was going to market. My bike was slipped on road when i tuned. So fuel tank, leg guard, foot rest, clutch handle, front light was damage.
Next day i am gone to out of station. When i was came back on 28.5.18. I go to shri balaji honda bahadurgarh for repair of bike.
But till date i have not get insurance approval from hdfc ergo. So many time i call to mr. Sanga ([protected]). He told me that if you will call me again i will make your bike no claim.

Today morning 10am i call to complain center no. [protected] he give me mobile no. [protected]. I call to that no. He give me anther no. [protected].
But any one give me satisfactory answer.
I am requested to you, please give me approval all damage part of my bike as soon as possible.

Best regards
(Parvinder nandal)
[protected]
HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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    Y
    yamani
    from Hyderabad, Telangana
    May 9, 2018
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500072

    My application no: [protected]s3, i had applied hdfc credit card on march-7-2018, as on today 09.05.2018 my application is showing in process, for verification different - different agents came on march-2018 and verification also done but on yesterday 08.05.2018 another agent call me and came for verification again. Now 45days passed from the applied, can you please tell me my application can be approve or not, else please update the status.

    I hope hdfc is best for credit cards.

    Please do me favor

    Yamani pavan kumar
    +1 photos
    Jun 10, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 10, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    we wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet internal criteria of the bank.

    -Manoj
    HDFC Bank Customer Assistance
    May 10, 2018
    Updated by yamani
    PLEASE INFORM THE ELIGIBILITY WHEN WE APPLIED FOR CREDIT CARD DAY ONLY, I HAD 755 CREDIT SCORE WHY I AM REJECTED I DONT KNOW. IF YOU ARE NOT INTEREST TO GIVE CREDIT CARD YOU SHOULD INFORM FROM THE DAY 1 ONLY. WHY YOU HAD TO TAKE ALL THE DOCUMENT AND VERIFICATION ALL THOSE ###.

    ATLEAST CAN YOU INFORM WHY MY APPLICATION IS REJECTED REASON
    Verified Support
    Jul 05, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We wish to inform you that the application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

    -Anay
    HDFC Bank Customer Assistance
    How Much Time it takes to get credit card appliction approuved ?10 day to appliction status inprocess and how much time take it,
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      R
      Rahul Ghige
      from Mumbai, Maharashtra
      May 9, 2018
      Resolved
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      Resolved

      Hi,

      I was used hdfc credit card last 5 years, paid out standing amount as well. Also close card in hdfc bank.

      But still my record showing in hdfc bank cibil i. E. Missing payments.

      Below is account details :

      Acc no : [protected]

      Credit card number : [protected]

      Customer id : 35717416

      What is hell going on, i am unable to any loan due to cibil record of hdfc bank

      Other wise i need to take action from court notice, close my cibil record as soon as possible.

      Thanks & regards,
      Rahul ghige
      Jun 9, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]

      -Manoj
      HDFC Bank Customer Assistance
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        Z
        Zamyang Bhutia
        from Ranaghat, West Bengal
        May 9, 2018
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        This is the second time one assist has forcefully renewed membership without my authorization. Why was no confirmation made. I want immediate reimbursement of my fee.
        The credit limit on my card is very small and i don't need any protection plan especially one without my consent.
        I avoided consumer complaint forum the first time thinking it was an honest mistake and even called customer care and told them that i will not be renewing my protection plan but here we are.
        Kindly delete me permanently from your one assist plan.
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
        "Dear Customer

        Greetings from OneAssist...!

        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3152676 & the refund will get processed in 7 working days.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards

        Sagar

        (Team OneAssist)
        "
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          S
          Sanaya Suzain
          from Palghat, Kerala
          May 8, 2018
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          Address: 560030

          Hi,

          This is to notify that I have an account with HDFC bank since last few years and this was a good experience.
          I do not want to share my personal details which further might create a highlight to me in future.

          However to my notice now, I have been experiencing that some employee of your bank is monitoring each and every transactions and details of my account since I have opened my account and this makes me feel unsecured about my transactions.

          "The employee of your bank name is Nadeem Pasha
          His mobile number is +91 [protected]"

          Since this manager is tracking all my transactions, I need an action on this issue.
          Further to this if no action is taken, I would have to proceed with closure of my account in your bank.

          Regards,
          Your Customer
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Sanjeet Chatte
            from Pune, Maharashtra
            May 8, 2018
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            Address: 431001
            Website: www.hdfcbank.com

            Without any intimation, rs 940 was debited from my hdfc bank a/c ...How could?? if you want to charge me for any service of bank, you must call to maintain the monthly balance unless you will get charge for that...But you guys directly deducted money instead any call...I am very disappointed with hdfc bank service...Kindly refund that debited balance and fix issue of negative balance, below two screen shots are there, one is debited amount rs 297 and second is indicate to negative amount rs 641 so kindly check and fix the issues ...Unless i have to close the service of hdfc bank.

            To more info..
            Mob no [protected]
            email id sanjeet.[protected]@gmail.Com
            +2 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              pikU7
              from New Delhi, Delhi
              May 8, 2018
              Resolved
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              Resolved

              Address: 122001
              Website: www.hdfc.com

              Due to some fraud cases happening in unitech cyber park where in my salary account is linked with it, my atm has been blocked and not even was able to access net banking.
              I got 1 day late for credit card payment and its showing me 450 rs extra charges.
              I request you to please wave off those charges. It will be difficult for me to pay those charges i am all the way discouraged by the services of hdfc credit card.
              Please sort out this issue asap i request you.
              Jun 9, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. The reference number for this interaction is[protected].

              -Manoj
              HDFC Bank Customer Assistance
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                M
                Maroti Gadge
                from Pune, Maharashtra
                May 8, 2018
                Resolved
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                Resolved

                Address: 411057

                Hello Team,
                Already sent email to CC_dispute team along with Credit card dispute form, but issue did not resolved. please refere email sent to cc dispute email.

                Please resolve this issue ASAP.

                Also credit two failed transactions of Rs 8547.50 and Rs 8530.00 amount into my credit card account along with financial charges rs.1226 is charged from you due this issue that also needs to be reimbursed to my credit card account.

                I will not pay complete credit card statement amount of march month that is around rs 57454 as it is pending because of you and if you charge any financial charges again i have to take some necessary action against you.

                I will just pay whatever transactions occured during march only.

                Please assist me on this. Also provide me your direct contact number instead of customer care as they are saying that call can not be forwarded to credit card disput department or you can call me on [protected].
                Jun 12, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 10, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We're sorry to hear of your experience. We'd like to help you resolve this. Please write to [protected]@hdfcbank.com with details of your issue, your Account No./Card No, Customer ID & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  J
                  jpaol
                  from Delhi, Delhi
                  May 8, 2018
                  Resolved
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                  Resolved

                  Address: East Khasi Hills, Meghalaya, 793022
                  Website: hdfcbankcreditcardcustomer.com

                  As you are aware that i have cleared all over due amount on 29/1/2018, i am also told that the negative status/written-off remarks will be deleted within 45 days and now almost 4 months have passed since i made payment of the said amount, but the remarks remained as it is in my account status. WHY?... Whenever I made a call/request they took light and just twisting the matter. THIS IS WHY? I need the matter to be done at the earliest.
                  Jun 22, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 09, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide us with your name as mentioned in the card account, contact number as updated in the card account, email address as updated in the card account to [protected]@hdfcbank.com and we shall assist you.

                  -Manoj
                  HDFC Bank Customer Assistance
                  May 09, 2018
                  Updated by jpaol
                  As you required i am hereby providing the details down below:
                  Name : Paokholal Kuki,
                  A/c. (credit card) No. [protected]
                  Contact No. [protected](updated)
                  mail: [protected]@gmail.com(updated)
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                    K
                    Kaarthik ms
                    from Bengaluru, Karnataka
                    May 8, 2018
                    Resolved
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                    Resolved

                    Hi,
                    I received hdfc bank money back credit card last november and as informed by hdfc, i ll have to pay only if the card is used, no need to pay anything extra and i said "no" for smart pay option. But they activated smart pay option smartly and paid my airtel postpaid bill without me knowing. Now they are sending me bank statement for big sum. Am not ready to pay for the outstanding amount and i will pay only for the airtel bill amount.
                    Activating smart pay option even after my refusal is not a good thing.
                    I tried to contact via customer care, mail and complaint through hdfc net banking. Till now no response.
                    I sent grievance mail also to redressal and getting mail like "recipient inbox full" message coming. Really?? Am ready to pay only airtel bill and kindly reverse the due amounts and make it zero to close the issue
                    Jun 9, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 08, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                    -Manoj
                    HDFC Bank Customer Assistance
                    May 11, 2018
                    Updated by Kaarthik ms
                    Hi,
                    Still i didn't get response from your end, either mail or phone call. Kindly help to close the issue asap.

                    Regards
                    Kaarthik MS
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                      M
                      Meghali Vaidya Mallapurkar
                      from Vasai-Virar, Maharashtra
                      May 8, 2018
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                      Address: Thane, Maharashtra, 401202
                      Website: HDFC Bank

                      I am not able to receive the OTP number/ and SMS for any netbanking transactions. I had even visited HDFC Bank but they said the alerts are active and there is no issue from banks end.
                      Pls suggest I am not able to perform any banking active due to this issues.
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                        B
                        Bullet Balaji
                        from Chennai, Tamil Nadu
                        May 8, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600087

                        Hello
                        I had sent a mail to customerservices. [protected]@hdfcbank.com on 03/04/2018. But i haven't received any response from the bank
                        I have also pasted the content of the email below for your reference
                        The email was sent from the email address ([protected]@gmail.com)
                        — ...⇄
                        Hello sir
                        Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected].
                        I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                        Name: lachiyam. S
                        Credit card number : [protected]
                        Pan - akbpl0726b
                        Account/customer id: 34988888
                        Registered contact details/email id: [protected]
                        Jun 8, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to contact Debt team at[protected] with regard to the settlement on your credit card.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          M
                          minnal velli
                          from Bengaluru, Karnataka
                          May 8, 2018
                          Resolved
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                          Resolved

                          Address: 560102

                          My saving account is with hdfc. I have a credit card also from the same bank. Since i missed out past two months payment of my credit card, they have blocked my account and now the balance is in negative. I called phone banking numerous time and all they said was we have raised a complaint to the credit card department and will call you back shortly.

                          As i have other emis, they were not succeeded due to insufficient fund. Even i visited nearest branch. No use. They said you contact your home branch (Over phone banking). Again nothing happened, all they could do was taking the request and promising that credit card department will call you soon. It is keep happening for last 5 days.

                          Now i have no idea how to deal this issue and release my account.
                          Jun 8, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 08, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed your comments expressed with regard to your credit card and we request you to contact our Debt Managers at[protected]/67268002.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            T
                            THENRAJ
                            from Chennai, Tamil Nadu
                            May 8, 2018
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                            Address: Chennai, Tamil Nadu, 6000088
                            Website: credit card final settlement

                            Hi sir,
                            As per discussion i was about to my credit card
                            Settlement payment, unfortunately i am not feeling
                            Well for last 3 months. Also i attached the medical
                            Certificates in the chennai esi hospital, and i
                            Attached the medical documents as per my health
                            Conditions in the attached file. I spoke with your
                            Collection department regarding extend the
                            Settlement date is 10th of may 2018 but my account is
                            Fully blocked by the credit card department. So please
                            Reconsider my critical situations and allow me the
                            Settlement the remaining amount, and currently i am
                            Willing to the full payment as per the discussion. So
                            Kindly suggest me how much i need to pay the credit
                            Card settlement. So kindly check and please do the needful.

                            Name : a. Thenraj
                            Card no : [protected]
                            Mobile no : [protected]/31

                            Thanking you

                            Thank & regards

                            A. Thenraj
                            +1 photos
                            HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                            Dear Customer,

                            I request you to share your credit card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              Trishna Samant
                              from Imphal, Manipur
                              May 8, 2018
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh

                              Hello,

                              I have called my relationship manager of hdfc bank regarding policy for the tax saving, so my rm transfer the call to some other person who told me about the policy. His name is shashank tripathi. He told me to take the policy for tata aia for 1 lakh premium. You will get the tax benefit. I agreed to take the policy. He is from hdfc bank. He check my account and told me that you are eligible for jumbo loan, bank will give you loan for this. I said i don’t want the loan i already have the sufficient amount in my account. He told me its an investment nothing will be charged for this. Its an offer that bank is providing to you. I agreed and he does all the documents for me. After a few days i receive mail from the bank for the jumbo loan statement. I saw that i have been charged heavy interest for the loan. I told to shashank if i already have the balance then why did you force me take the loan and you didn’t told me about the interest that i will be charged. He said don’t worry interest will be waived off and the money which have been deducted from the account will be refunded. But till now its more than a month that person is making fool and not providing me the written documents for the waiver nor cancelling my policy. I told him many times, he is just saying it will be done. I have already arranged a call back many times from my rm but they are also not calling. Hdfc bank is cheating the customers by not telling about the interest. I want the interest should be waive off from the loan. If i would know that i will be charged interest then i would never go for the loan.

                              Person name is shashank tripathi ph no - +[protected], ‭+[protected]‬.

                              I want my resolution to be resolved as soon as possible.
                              +2 photos
                              Jun 8, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 08, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                Kamesh Azad
                                from Vadodara, Gujarat
                                May 8, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                Dear sir,

                                I had applied for hdfc credit card but due to some unforeseen circumstances, i was unable to collect at the time of delivery. I asked the delivery boy to wait or attempt delivery later but i haven't received it till now. It shows that my card is returned to chennai. I tried calling customer care number for mumbai but it is always busy and asks full card number (Not the last 4 digits) which i don't have. I received an sms saying that i should reply on 5676712, but i am unable to reply to that number from my registered mobile number (I don't know why the sms always fails). I called two employees from the credit cards team but they straight away denied to help me and said that they can't do anything, i have to go physically to branch and request for re-dispatch. I am really very frustrated with this kind of service.

                                I kindly request you to either re-dispatch my credit card asap or cancel it (I don't want to go through the same frustration every time).

                                Here is the application number:"[protected]w1"

                                Hoping for a timely redressal.

                                Thanks!
                                Kamesh
                                Jun 13, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken note of your comments expressed with regard to your credit card and you may look forward to receiving a response to your e-mail id by today. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  S
                                  Sathish Raman
                                  from Rajahmundry, Andhra Pradesh
                                  May 7, 2018
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                                  Address: Hyderabad, Andhra Pradesh, 500008
                                  Website: Eventsnow.com

                                  Hi my name is Sathish. When I am doing transaction for eventsnow.com for match tickets after entering the otp netbanking session got expired and 5428.80 were deducted. Transaction ref no is[protected] and my account no is [protected]. Please take action ASAP. And this issue happened on 7 MAY 2018.

                                  Thanks and regards
                                  Sathish Raman
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                                    R
                                    rohitbatham
                                    from Noida, Uttar Pradesh
                                    May 7, 2018
                                    Resolved
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                                    Resolved

                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                    I noticed hdfc stole money from credit card Rs.125, 185, 300, 700 like this. and even debit card fee 900 rs. no bank charges atm card free even if you do charge what we get in return. I do not understand why annual free on debit card you think customer are fool. I request you get you cheap card back and keep with you under locker and i want my money back.

                                    My Details
                                    Rohit Kumar
                                    customer id 48849729
                                    +1 photos
                                    Jun 13, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Kindly note that your Debit Card charges have been levied to your account correctly as per the Bank's Schedule of fees and charges. In case you do not wish to continue with the Debit Card, please visit our nearest branch and submit request for canceling your Debit Card and reversal for the Annual Charges levied in the account. You can also submit request for fresh Debit Card of your choice. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking The above URL gives you access to the various contact points to get in touch with us through the Customer Center.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      R
                                      Ragusms
                                      from Bengaluru, Karnataka
                                      May 7, 2018
                                      Resolved
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                                      Resolved

                                      HI
                                      I have using hdfc credit card.I have received massage from one assist that is membership fee has been debited With out any information. Then ill spoke with one assist customer care they will forced me for continue the membership. Now i'm not interest one assist. So pls cancel the membership and refund the amount to my credit card ASAP.

                                      NAME: RAGU
                                      MOBILE :[protected]
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Customer

                                      Greetings from OneAssist..!

                                      We deeply regret for the inconvenience caused to you & appreciate your patience.

                                      We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                      Should you require any further assistance, please reach us at[protected].

                                      Regards,

                                      Sagar

                                      Team OneAssist
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                                        G
                                        Gold Flower
                                        from Hosur, Tamil Nadu
                                        May 7, 2018
                                        Resolved
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                                        Resolved

                                        Address: Erode, Tamil Nadu, 600116

                                        We have created a salary account but it's suddenly automatically converted to saving account... We are going to your office and ask to convert that and u have to refund our money as u get from salary... I have complained in office but that staff is not did anything... U have taken my 5000 of salary from my account... Please refund the amt... We request you.. 😑
                                        Jun 7, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        May 01, 2018
                                        Gule's response
                                        This is karthick from coimbatore i didn't expect that your service staff whose permission give a take my money for rs. 3000 this is not a first time this is 3rd time what hell r u doing can u just ensure that and needfull i will not accept your insurance policy already we have a 2 policy for HDFC life insurance so please needfull my request
                                        Verified Support
                                        May 07, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        I request you to share your account/customer Id, registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        I am enjoing a limit of rs.12, 04, 500.00 from may 2015, my laon account no. 81455076. I have pay regulary emi to bank, in cibil report my name is not enter in cibil report but co- applicant enter in cibil report.Please enter my name in cibil report.
                                        Hai this is karthick from coimbatore your customer service was very very worst i didn't expect that your service here after don't do like ...
                                        But still i hope ... all of them are matured do needfull...treat as a human being.. i hope u wiill understand ? My mobile num [protected]
                                        Mail id [protected]@gmail.com
                                        Dear sir, I I have forget my pin. I please send otp to regenerate pin on mobile number is or on my email I'd.
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