I opted one new policy after handing over the previous one on sat, aug 19, 2017. For this, i have not received my policy document for policy number 19530087. I did multiple followups with local branch in mg road, bangalore. And they refused for about the fact that it has been delivered to unknown person. On a followup with your customer care, i was informed that the document has been delivered to someone else, whom i do not know and is neither policy holder, nor nominee nor even a member of my family. It is an act of irresponsibility from bank for such a confidential and critical document.
Hence requested for cancellation : "i request you to please consider this email as my refusal to the policy and would like to cancel it effective today."
I am still following up this group o[censored]nprofessional/irresponsible s.
Please help me with this as i am really do not want to have any further relation ship with group in future.
Following is the last email written to them:
As i have mentioned earlier, that
- i do not know who is subraj???
- i have not received any document.
- hence i want to cancel this policy.
Dose hdfc bank says that these confidential document can be handed/delivered over to any person 'relevant' or 'non relevant'? If yes, please reply clearly.
Or you have delivered it within your bank to some??? This is what i understand as per your response for here in this case. If it is so, then this will is totally unfair and fraud business.
I request your valid clarification on this as you are blocking my money and i am loosing my money for a time without my confirmation on this.
- sp kunwar
Nov 7, 2017
Complaint marked as Resolved
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
HDFC Life Customer Care's response Hi, we request you to write to [protected]@hdfclife.com from the registered email ID. Thanks (HDFC Life)
I having Savings account in our HDFC Bank, Account Number : [protected], Last 1 Months i was tried to apply credit card in net banking site but Net banking shows error (YOUR REQUEST CANNOT BE PROCESSED TEMPORARILY.WE REGRET THE INCONVENIENCE CAUSED)...Pl kindly resolve this issue...