HDFC Bank customer support has been notified about the posted complaint.
Oct 01, 2017
Updated by Ganesh Orsu HDFC Bank — Credit card process in Progress
I had applied credit card (Application [protected]DV) on 16/09/2017 with my colleague..he had msg from HDFC about credit card delivery but I didn't got any..still my application is in "process".. Don't know why my application took this much of long time..I had submitted every documents what u asked..Verification process also completed on 21/09/2017..I was called to customer representative said Credit card application is still in progress. Till now I have called 4 to 5 times for the status, whenever I call, HDFC representative is saying still in Progress and check after 2 days, I am very disappointed due to response and processing the credit card, the bad part is whenever I call the customer care, representative says check after 2 days. I want to know either it was approved or disapproved? If it was approved why should you don't change my status of application?
Please help me in resolving this issue.
Regards,
Vigneswar
Verified Support
Oct 04, 2017
HDFC Bank Customer Care's response Dear Customer,
we request you to provide us the following information to enable us verify our records and assist you with regard to your query :
• Name as mentioned on the application form / application reference number
• Date on which the application was submitted
• Place where the application was submitted
• Your latest contact numbers/city of residence
• Name of the executive who has collected the application
• Contact details of the executive
You may write to us at: [protected]@hdfcbank.com and we shall assist you.
-Manoj
HDFC Bank Customer assistance
Oct 05, 2017
Updated by Ganesh Orsu Thank you so much for responding on my request..
NAME: ORSU VENKATA VIJAYA VIGNESWAR
Ref.No.: [protected]DV
APPLIED ON : 16/09/2017
PLACE: BHALKI
CONTACT NUMBER: [protected]
Bank agent No. [protected]
Still today my application status is "in process"
Kindly help me to resolve this
Regards
Vigneswar.
Oct 05, 2017
Updated by Ganesh Orsu I don't know what's happening? I was submitted all the documents what your executive asked to me at the time of applying credit card. I informed to your executive about I don't have any ITR V..now I got a mail to complete application I need to submit ITR V..it's not fair..your irritating customers.. Why are you wasting my time if you don't want to provide credit card..? Say directly if I'm not eligible for your credit card..I can step Into another bank..Number of banks are offering me about credit cards but I choose you because of good ranking..Now im thinking choose to another bank..it's not a good service..!
Oct 05, 2017
Updated by Ganesh Orsu Hi this is vigneswar
I had applied credit card (Application ref. No: [protected]dv) on 16/09/3017 and got a call 20th of sep'17 i got for verification after one week and said card will be dispatch within 2 days. After 2 days also i dint get the card info or status of the card, and i called customer care on 29st of sep'17 again customer representative said credit card application is still in progress. Till now i have called 4 to 5 times for the status, whenever i call, hdfc representative is saying still in progress and check after 2 days, i am very disappointed due to response and processing the credit card, the bad part is whenever i call the customer care, representative says check after 2 days.
So finally i don't have choice.. I was chooses i was submitted a complaint in consumercomplaint.in. I got a response after a 3 days from your side.
After that i got a mail for submit itr v to complete application.
I don't know what's happening? I was submitted all the documents what your executive asked to me at the time of applying credit card. I informed to your executive about i don't have any itr v.. Now i got a mail to complete application i need to submit itr v.. It's not fair.. Your irritating customers.. Why are you wasting my time if you don't want to provide credit card..? Say directly if i'm not eligible for your credit card.. I can step into another bank.. Number of banks are offering me about credit cards but i choose you because of good ranking.. Now im thinking choose to another bank.. It's not a right method to treat your customers.
Oct 06, 2017
Updated by Ganesh Orsu Even you dont have common sense about ITR V. No jeed to be submit ITR V for salaried person, ITR V FOR Self employed persons..you was rejected my application because of only I was submitted complaint in Consumer complaint. Finally my credit card application is disapproved..
Kindly recheck my application once..
Verified Support
Oct 07, 2017
HDFC Bank Customer Care's response Dear Customer,
We have reviewed your comments expressed with regard to your credit card application and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
-Bejoy
HDFC Bank Customer assistance
