| Address: Chandigarh, Punjab, 160022 |
Dear ma'am/sir,
My name is suresh kumar, i have a salary account in hdfc bank, with creadit card.
I had not deposited payment for my credit card from last 2 monthes i. E. May & june & in july
Hdfc bank will hold rs. 13000 from my salary account, then hdfc co0llection department
Called me up and said please pay your pending card payment then i said you have already
Blocked my rs. 13000, please deduct your pending amount from their. Then executive said
No, we cant deduct from that hold amount, pay online seprately for the same.
After 1 month, rs. 1 lac payment deposited in my account, then hdfc bank auto debited rs. 48000
(Why they don't deduct total amount of rs. 52, 000 — my account balance is sufficient, whereas only 48, 000 deducted from my account,
That's why hdfc bank thinks that i countinouly paying that installments & card will be blocked.)
From my account. When i called customer care (Collection dept.) they said we settled your account.
After 2 days i called again the executive said you activate auto debit for your card.
Hdfc bank not even stand on one statement.
Nov 9, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2017
HDFC Bank Customer Care's response "Dear Customer,
I request you to share your complete issue, snapshot of image, credit card detailsa and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.
-Bejoy
HDFC Bank Customer Assistance"
Oct 06, 2017
Updated by Suresh Kumar Graphics Suresh Kumar, [protected]
i have credit card of hdfc bank and previously my credit limit was 75000 Rs. which is useful to me. but now i checked my credit limit has been changed to 55000 with out intimate me.
so i requested you to solve my problem so we can use your credit card in future.
My credit card no. 5241/8104/0295/7021
Name baljinder Singh.