HealthKart Complaints & Reviews

My order is delayed 6 days from the date of expected delivery date and i have paid my order and there was no information about my order. My order I'd is :HKM[protected] so please make sure my order deliver as soon as possible otherwise refund my money i have written to healthkart but they are not answering and i also called them but they didn't take any further steps so please make sure that my order is delivered as soon as possible. Also they are neither replying nor give any notification about my order

I have placed an order for 2 fish oil worth rs. 698 during the flash sale and made payment through upi and it was successful but the order was not placed and the order is not showing in the order section. I would like to get my refund

My order is delayed 3 days from the date of expected delivery date and i have paid my order and there was no information about my order so please make sure my order deliver as soon as possible otherwise refund my money i have written to healthkart but they are not answering and i also called them but every time call is not connecting so please make sure that my order is delivered as soon as possible. Also they are neither replying nor give any notification about my order

Hi, i am yash mamgain i have canceled my ordered on healthkart for which i paid(₹2, 947) on 7 october, it's 21 october today and i haven't received my refund yet, when it says it usually takes 7-14 days to get refund, i had sent email to them complaining about this on 20 oct as i was concerned i haven't received my money, for which they reply on 21oct at 6:17pm that, "
This is with reference to your e-mail dated Oct 20, 2021.
​
We wish to inform you that while cancelling the Order #HKM[protected] from your end, since you opted refund mode as "Reward Points" thus, we have credited the same in your HK Cash section, same can be checked via logging into your HK account.

P.S. - HK Cash reflects in your HK a/c within 24 business hours. Also, once refund is processed in the form of HK cash then cannot be credited back to the source.

Please contact us in case of any query or clarification, or if you require further assistance.

Assuring you of our best service always.

Yours Sincerely
​Richa
Customer Service
Team Healthkart

Now first of all i didn't go for healthkart "reward points" i want my money on my bank account. there is only a option for cancelling order and reason for cancelling your order, i want my money back on my bank account and i think they cannot do that what kind of scam is this i cannot get my money back only i can use them to purchase from healthkart. this is not good way of doing business. if this doesn't help i will surely go for legal actions against the company i am a middle class man who fights for his rights

Today 5 days is over but i didn't get my order . I'll pay first then i book my order means paid in advance .
I'm really disappointed
Please help

I have returned back the product to healthkart and they have failed the quality checks by stating that product is not in the same state as we delivered.

I have returned back the product in original state in which i have received.

I am not satisfied with the resolution provided by health kart team.

I was ordering ON Gold Standard 100% Whey 5LBS on the Healthkart app. I completed the transaction via my PayTM wallet and the money got deducted but there was no order placed.

Date: 11 October 8:00 PM

Wallet Transaction ID: [protected]
Order ID:[protected]

Name: Mrinal Mohit
Email: mrinal.[protected]@gmail.com
Mobile: [protected]

Kindly refund my money or send my ordered item ASAP.

Hey, I paid for 5lbs tub of Whey Protein by Optimum Nutrition (extreme milk chocolate) worth rupees 7389.

I paid via Paytm UPI. The payment has been successful and the money has been deducted from my account but post-completion it said the order could not complete due to some error

Now the item still sits in my cart, unordered, while the money from my account is gone. Please take a look at this, thanks

HI, i ordered a BCAA from healthkart official website. I did the payment through UPI (paytm) and at 9:15 pm today. After confirming the payment i got a text that your account has been debited by 2998 and has been to BrightLife Care Pvt ltd from Paytm balance but i haven't got any update from healthkart regarding the order nor it is showing under my orders section. Please refund my money asap, i've all the screenshots in proof FYI

I placed the order of a GNC protien & paid via upi. After that the money was deducted and payment was successful but the order is not showing in the app.

Name: Satyam Sethi
Email: sethi.[protected]@gmail.com
Phone number: [protected]
Product ordered: GNC AMP Pure isolate powder
2.2 lbs.

Team, I had ordered 2 flavors of MB Whey Protien - Vanilla & Strawberry. While Vanilla was good, the box for Strawberry flavor was open without any seal on the Box. As I opened the Vanilla first and was consuming the same, I opened the strawberry flavor box yesterday and there was no seal on it, no authentication code was present and the Barcode on the cap was faded.
The Protein powder was also having a foul smell.

I received a mail from the HealthKart Customer Care that as the 48 hours were passed do they can't entertain my request of refund/replacement of the product, whereas nowhere it was mentioned that the product has to be opened within 48 hours and as I already mentioned I had ordered 2 boxes, so cant start consuming both at the same time.

Order Number: HKA[protected]
Order Date - 5th Sep 2021

I had received the contents of this order on 30th August. On checking the contents on 31st August (night), the carton was intact but the protein box was completely damaged, the cap came off without any effort (seal was intact) and the contents of the box were leaking through multiple pinholes on the protective cover of the box.
I called the customer care helpline on 1st September and shared an e-mail complaint as well (before 48 hours period as mentioned in healthkart guidelines).
I requested them to provide a replacement or refund for the same as the product was heavily damaged. But the company executives have denied my refund request stating that the order was shipped in good condition and the carton was not damaged, hence a refund/replacement cannot be provided.
This is completely unfair, as the carton not being damaged or the product being shipped in good condition does not change the fact that the product that i received was damaged.
Request you to please replace the product or atleast arrange a refund for the same

I have received a damaged ON whey protein box with a broken seal and have raised a request with the customer support with all photo proofs but in response they said they wont be able to return i contacted them just after opening the carton box and within a hour of the delivery and with all photo proofs which fulfil all the policies on their website .. please kindly look into it asap

Recived product was damaged, old looking with multiple scratches and dent. The seal looks tampered. When reached out to HealthKart team they said they have no inventory of the product details I received and they will not be proceeding with replacement/refund.

I ordered myprotein whey supplement from healthkart, and received damaged product. The my protein carton had what most probably are small holes due to steppler pins made during delivery. When I opened the box the protein was spilled all over. Called customer service, which after delaying for 4 days say that they won’t replace/return since the carton was delivered by “due diligence” from their side. Instead, they had the audacity to pin the mistake on me, saying that I must’ve torn it open by mistake. Worst customer service ever. I still have the video from the surveillance cam from my home of opening the product. Still nothing. Won’t order from healthkart ever again, and will pass on the video to friends in my gym to dissuade them from ordering from this service ever again. Power of social media I guess.

I orderer a mass gainer from healthkart app and my experience was very ridiculous. Delivery agent called me at the date of delivery and unfortunately I wasn't at home at that time and I reported him of my absence and to deliver my order some other working day... Healthkart was asking me the delivery date and I filled that option... I waited waited and waited, 12 days later, I haven't got my product. I have called the delivery agent minimum 15 times... He doesn't reply. I would recommend some other app if you want comfortable delivery service... Thanks for your discomfort...

MB's pre workout showing no result on my body and not correct I think this duplicat given I bought from health card go to office

I had booked muscle blaze rod way protein isolate and also I paid cash through PhonePe by using UPI ID but I did not get any confirmation message from health card but my cash also debited to be life means bright life Private Limited so please confirm Order or refund my moneyCash debited but order not placed

Healthkart Company sent me fake product which contained lot of insects .and it denied my refund . Even when I send them photographs showing insects in their product .

I ordered protein cereals from healthkart app and my order is prepaid. they provided such a ridiculous and poor courier service that is Xpressbees they didn't delivered the item and without asking to me they filed RTO I don't know on which basis? I called the delivery agent, he first said he's on a way later I called again, he kept his phone switch off. I want my compensation and money back.highly requesting