HealthKart Complaints & Reviews

I have placed an order for 2 fish oil worth rs. 698 during the flash sale and made payment through upi and it was successful but the order was not placed and the order is not showing in the order section. I would like to get my refund

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Nov 12, 2021

Verified Support

Dear Jiwon,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with a payment screenshot & your registered contact no., for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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My order is delayed 3 days from the date of expected delivery date and i have paid my order and there was no information about my order so please make sure my order deliver as soon as possible otherwise refund my money i have written to healthkart but they are not answering and i also called them but every time call is not connecting so please make sure that my order is delivered as soon as possible. Also they are neither replying nor give any notification about my order

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HealthKart Customer Care

from Delhi, Delhi

Nov 11, 2021

Verified Support

Dear Dinesh,

We highly regret to hear that!

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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Dhinesh0507

from Tiruchirappalli, Tamil Nadu

Nov 13, 2021

@healthkart My order ID:HKM[protected] I have called customer service 2times they said the complainant registered but there is no change I didn't received my order or pls cancel and refund my money it's urgent

Order getting delayed - Comment #3919832 - Image #0

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Website: www.healthkart.com

Hi, i am yash mamgain i have canceled my ordered on healthkart for which i paid(₹2, 947) on 7 october, it's 21 october today and i haven't received my refund yet, when it says it usually takes 7-14 days to get refund, i had sent email to them complaining about this on 20 oct as i was concerned i haven't received my money, for which they reply on 21oct at 6:17pm that, "
This is with reference to your e-mail dated Oct 20, 2021. br...

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Address: #1902/47/19 Stno.35 Preet nagar shimlapuri Ludhiana

Today 5 days is over but i didn't get my order . I'll pay first then i book my order means paid in advance .
I'm really disappointed
Please help

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Nov 22, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

HealthKart Customer Care's response Dear Lovepreet,

We highly regret the inconvenience caused.

As per our records, your Order #HKA[protected] shows delivered today, so we believe issue has been resolved now.

We have also forwarded your feedback to our respective team & courier partner, it will definitely help us in reviewing our services and improve SLAs, for us to ensure such incident won't recur.

Yours Sincerely
Team Healthkart

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I have returned back the product to healthkart and they have failed the quality checks by stating that product is not in the same state as we delivered.

I have returned back the product in original state in which i have received.

I am not satisfied with the resolution provided by health kart team.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Oct 22, 2021

Verified Support

Dear Aavya,

As per our records, team has re-shipped the product back to your place as the received batch doesn't matches with with vendor's inventory.

We would request you refer the mail trail, for more details.

Yours Sincerely
Team Healthkart

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I was ordering ON Gold Standard 100% Whey 5LBS on the Healthkart app. I completed the transaction via my PayTM wallet and the money got deducted but there was no order placed.

Date: 11 October 8:00 PM

Wallet Transaction ID: [protected]
Order ID:[protected]

Name: Mrinal Mohit
Email: mrinal.[protected]@gmail.com
Mobile: [protected]

Kindly refund my money or send my ordered item ASAP.

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Nov 14, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2021

HealthKart Customer Care's response Dear Mrinal,

Our records indicate that your Order #HKA[protected] is successfully placed and has already been dispatched today itself, you may expect the delivery on or before Oct 15, 2021.

You must have received a SMS/Mail post dispatch and the same can be tracked at Xpressbees Courier website using AWB no.[protected].

For further assistance please write us at [protected]@healthkart.com.

Yours Sincerely
Team Healthkart

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Hey, I paid for 5lbs tub of Whey Protein by Optimum Nutrition (extreme milk chocolate) worth rupees 7389.

I paid via Paytm UPI. The payment has been successful and the money has been deducted from my account but post-completion it said the order could not complete due to some error

Now the item still sits in my cart, unordered, while the money from my account is gone. Please take a look at this, thanks

Nov 3, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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Oct 03, 2021

HealthKart Customer Care's response Dear Vinay,

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

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HI, i ordered a BCAA from healthkart official website. I did the payment through UPI (paytm) and at 9:15 pm today. After confirming the payment i got a text that your account has been debited by 2998 and has been to BrightLife Care Pvt ltd from Paytm balance but i haven't got any update from healthkart regarding the order nor it is showing under my orders section. Please refund my money asap, i've all the screenshots in proof FYI

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Oct 28, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2021

HealthKart Customer Care's response Dear Aayup,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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I placed the order of a GNC protien & paid via upi. After that the money was deducted and payment was successful but the order is not showing in the app.

Name: Satyam Sethi
Email: sethi.[protected]@gmail.com
Phone number: [protected]
Product ordered: GNC AMP Pure isolate powder
2.2 lbs.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Sep 24, 2021

Verified Support

Dear Satyam,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with a registered contact no., for the team to look into the issue & re-investigate the matter.

Yours Sincerely
Team Healthkart

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Team, I had ordered 2 flavors of MB Whey Protien - Vanilla & Strawberry. While Vanilla was good, the box for Strawberry flavor was open without any seal on the Box. As I opened the Vanilla first and was consuming the same, I opened the strawberry flavor box yesterday and there was no seal on it, no authentication code was present and the Barcode on the cap was faded.
The Protein powder was also having a foul smell.

I received a mail from the HealthKart Customer Care that as the 48 hours were passed do they can't entertain my request of refund/replacement of the product, whereas nowhere it was mentioned that the product has to be opened within 48 hours and as I already mentioned I had ordered 2 boxes, so cant start consuming both at the same time.

Order Number: HKA[protected]
Order Date - 5th Sep 2021

Oct 24, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

HealthKart Customer Care's response Dear Shishir,

Our records indicate that the concern against the Order #HKA[protected] has already been addressed by our team & they have arranged the product's pick up request, they shall keep you posted about the next step on your follow up mail trail.

Your kind cooperation in the interim is highly appreciated.

Yours Sincerely
Team Healthkart

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Address: Gurgaon, Haryana

I had received the contents of this order on 30th August. On checking the contents on 31st August (night), the carton was intact but the protein box was completely damaged, the cap came off without any effort (seal was intact) and the contents of the box were leaking through multiple pinholes on the protective cover of the box.
I called the customer care helpline on 1st September and shared an e-mail complaint as well (before 48 hours period as mentioned in healthkart guidelines).
I requested them to provide a replacement or refund for the same as the product was heavily damaged. But the company executives have denied my refund request stating that the order was shipped in good condition and the carton was not damaged, hence a refund/replacement cannot be provided.
This is completely unfair, as the carton not being damaged or the product being shipped in good condition does not change the fact that the product that i received was damaged.
Request you to please replace the product or atleast arrange a refund for the same

+6 photos

Oct 9, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

HealthKart Customer Care's response Dear Rajeshwaran,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with an Order Id, for the team to look into the issue & re-investigate the matter.

Yours Sincerely
Team Healthkart

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I have received a damaged ON whey protein box with a broken seal and have raised a request with the customer support with all photo proofs but in response they said they wont be able to return i contacted them just after opening the carton box and within a hour of the delivery and with all photo proofs which fulfil all the policies on their website .. please kindly look into it asap

Oct 9, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

HealthKart Customer Care's response Dear Rajeshwaran,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with an Order Id, for the team to look into the issue & assist you further accordingly.

Yours Sincerely
Team Healthkart

Verified Support

Sep 08, 2021

HealthKart Customer Care's response Dear Satrajit,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with an Order Id, for the team to look into the issue & assist you further accordingly.

Yours Sincerely
Team Healthkart

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Address: Rajasthan

Recived product was damaged, old looking with multiple scratches and dent. The seal looks tampered. When reached out to HealthKart team they said they have no inventory of the product details I received and they will not be proceeding with replacement/refund.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Sep 5, 2021

Verified Support

Dear Giri,

We highly regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with an Order Id & product's images(from all sides), for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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I ordered myprotein whey supplement from healthkart, and received damaged product. The my protein carton had what most probably are small holes due to steppler pins made during delivery. When I opened the box the protein was spilled all over. Called customer service, which after delaying for 4 days say that they won’t replace/return since the carton was delivered by “due diligence” from their side. Instead, they had the audacity to pin the mistake on me, saying that I must’ve torn it open by mistake. Worst customer service ever. I still have the video from the surveillance cam from my home of opening the product. Still nothing. Won’t order from healthkart ever again, and will pass on the video to friends in my gym to dissuade them from ordering from this service ever again. Power of social media I guess.

HealthKart customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

HealthKart Customer Care's response Dear Jeet,

We highly regret to hear that.

However, we would request you to write your concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

Sep 03, 2021

Updated by Jeet Saraha I already have written and called customer support. Even after sending images of the torn carton, customer support refused to replace the product. Instead they said that it must’ve been torn while I was opening the bag, which is impossible given how much of the protein powder was spilled inside the box. It’s clear that the carton was torn somewhere during delivery as the small tears on the carton is from a stapler pin, which is used by delivery to stick the bill on the box. I could smell the protein as soon as I opened the box, so even if the carton left the delivery warehouse intact, it most probably was leaking for at least 2-4 days. All of this I have described, with relevant pictures of the carton and the cardboard box, to customer service. And healthkart has refused to replace my order, with the call person still telling me it’s my fault. Yeah I wouldn’t deal with this again. You could tell from the way they talked that they were not listening to my concerns. They’re probably told to not take any returns. Worst service. Not gonna recommend this to anyone ever again.

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I orderer a mass gainer from healthkart app and my experience was very ridiculous. Delivery agent called me at the date of delivery and unfortunately I wasn't at home at that time and I reported him of my absence and to deliver my order some other working day... Healthkart was asking me the delivery date and I filled that option... I waited waited and waited, 12 days later, I haven't got my product. I have called the delivery agent minimum 15 times... He doesn't reply. I would recommend some other app if you want comfortable delivery service... Thanks for your discomfort...

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Aug 30, 2021

Complaint marked as Resolved

Thanks for such a fast action... My problem is completely solved now... I don't have any kind of regret with it...

HealthKart customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

HealthKart Customer Care's response Dear Vikash,

We highly regret could not live up-to your expectations.

However, we have forwarded your feedback to our respective team & courier partner, it will definitely help us in reviewing our services and improve SLAs, to ensure such incident won't recur in the future.

Yours Sincerely
Team Healthkart

Aug 30, 2021

Updated by rawatt_vikash My problem is solved... I don't want any further action on my problem. Thanks team Healthkart

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rawatt_vikash

Aug 30, 2021

My problem is solved and I don't want any further action on my problem... Thanks team Healthkart

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Address: Khsra number 165 house number 5, Purani bank wali gali

MB's pre workout showing no result on my body and not correct I think this duplicat given I bought from health card go to office

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HealthKart Customer Care

from Delhi, Delhi

Aug 25, 2021

Verified Support

Dear Sunil,

We regret it, if you felt this way.

However, we would request you to write us at [protected]@healthkart.com along with your Order Id, for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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I had booked muscle blaze rod way protein isolate and also I paid cash through PhonePe by using UPI ID but I did not get any confirmation message from health card but my cash also debited to be life means bright life Private Limited so please confirm Order or refund my moneyCash debited but order not placed

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Sep 26, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

HealthKart Customer Care's response Dear Aishwarya,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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Address: 442001

Healthkart Company sent me fake product which contained lot of insects .and it denied my refund . Even when I send them photographs showing insects in their product .

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Sep 12, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2021

HealthKart Customer Care's response Dear Apurva,

We highly regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter & assist you further accordingly.

Yours Sincerely
Team Healthkart

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piyushsrivs

Sep 25, 2021

health kart is duping consumers, got whey protein from them which bhad me allergic reaction

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Address: Bengali camp

I ordered protein cereals from healthkart app and my order is prepaid. they provided such a ridiculous and poor courier service that is Xpressbees they didn't delivered the item and without asking to me they filed RTO I don't know on which basis? I called the delivery agent, he first said he's on a way later I called again, he kept his phone switch off. I want my compensation and money back.highly requesting

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Sep 6, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

HealthKart Customer Care's response Dear Tushar,

We regret the inconvenience caused.

As per the telephonic conversation with our representative, support team has already highlighted the matter to the courier partner and trying to arrange the delivery of your Order #HKA[protected] at the earliest.

We request your cooperation in the interim.

Yours Sincerely
Team Healthkart

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I was ordering impact whey protein whey protein chocolate smooth on healthkart app. It was showing error with debit card thats why i paid through mobikwik wallet. But when i paid through mobikwik wallet, my money got deducted and there is no order placed on 1 Aug at around 9:40 pm.
I need my money back.
Please refund it fast.
My email id is [protected]@gmail.com
phone no. [protected]
Name - Lucky Sharma

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Aug 4, 2021

Verified Support

Dear Lucky,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

HealthKart Complaints & Reviews

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HealthKart reviews & complaints page 6

Payment successful through upi but order not placed

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Order getting delayed

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Regarding my refund

Courier delay

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Return order Order id HKI 92636-38750522

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Money got deducted from PayTM but Order not placed on Healthkart

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Payment succeeded but order not successful

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Bcaa

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Money deducted but order not placed please help

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Counterfeit MB Whey

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Contents of Order ID HKI-31298-37414873 have been completely damaged and I am not being offered a refund or replacement

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Damaged product received .

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Fraud/Defective item received

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Received damaged product. Health karta refuses to replace/return.

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Product Undelivered and sanctioned RTO without my permission...

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Mb pre-workout 300

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Cash debited but order not placed

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Muscle blaze mass gainer worth 4000

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Undelivered product and sanctioned RTO without permission

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Payment Received but order not placed

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