HealthKart Complaints & Reviews

Hello, i ordered MuscleBlaze Biozyme Performance Whey protein which recived on 8 aug 2022 when i open the box it smelling very badly when i take the protein i vommit.when i tried to return my product the coustmer executive said the smell or taste is not under our return policy.is that mean they sell anything they want it is my wrost online shopping experience i am tired of same reply i want to return or replace my order.is there someone who take responsibilty for quality of the products or they send anything for money. please provide me a better solution my order id is HKM[protected].
Thank you.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Aug 14, 2022

Verified Support

Dear Abhishek,

We sincerly regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and product images from all sides with your registered contact number and email id, for the team to look into the matter.

Yours sincerly,
Team Healthkart

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Hi

I had placed an order with Muscleblaze, and the order status seems to be delivered.
But the order is not received yet. The payment was also prepaid via credit card.

Please check this matter as early as possible.

Aman Goyal
Order Number: HKD[protected]
Order Date: 3 August 2022

+1 photos

Aug 6, 2022

Complaint marked as Resolved

They delivered the order a day after following up and after a lot of calls with customer care. Still, unsatisfied with the communication made from the delivery vendor end.

HealthKart customer support has been notified about the posted complaint.

Aug 06, 2022

Updated by aman671 Hi

I had placed an order with Muscleblaze, and the order status seems to be delivered.
But the order is not received yet. The payment was also prepaid via credit card.

Please check this matter as early as possible.

Aman Goyal
Muscleblaze Order Number: HKD[protected]
Healthkart Order Number:[protected]
Order Date: 3 August 2022

Verified Support

Aug 06, 2022

HealthKart Customer Care's response Dear Aman,

We regret the inconvinience caused.

Since you have confirmed that your order #HKD[protected] has been delivered thus we believe your issue has been resolved now.

Your Sincerely
Team Healthkart

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Address: 4th Floor, Parshavnath Arcadia, T 01, MG Road (Opposite to Motorola), Sector-14, Gurgaon, India - 122001

I ordered Muscle Blaze Whey Gold 100% Whey Protein Isolate, 1 kg on 22 July 2022. The expected delivery date was Aug-2 . However, I did not receive the product but the app has marked the item as delivered.

I cannot register my complaint correctly as there is no response from Health Kart.

Order No: HKM[protected]No. of item 1)

Aug 5, 2022

Complaint marked as Resolved

Issue not yet resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Aug 3, 2022

Verified Support

Dear Kiran,

We sincerely regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with the Order ID, registered contact number and email id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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HealthKart Customer Care

from Delhi, Delhi

Aug 3, 2022

Verified Support

Dear Kiran,

We sincerly regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, registered contact number and email id, for the team to look into the matter.

Yours sincerly,
Team Healthkart

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HealthKart Customer Care

from Delhi, Delhi

Aug 4, 2022

Verified Support

Dear Kiran,

We sincerly regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, registered contact number and email id, for the team to look into the matter.

Yours sincerly,
Team Healthkart

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Kiran RD's [Complaint's author] reply, Aug 5, 2022

Thanks for the response. The actual issue is with Speed post, they did not call me to deliver the product, they did not try to deliver the product. They simply kept the order with them for weeks. a Week later i when i check my status in Muscle blaze website where i ordered the status is delivered. I called customer care for at least 100 times.

PH :7755921621

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Address: CRPF camp surajpur greater noida

I order MuscleBlaze Raw Whey Protein 80%. But due to payment pending I again order this items and in both case money deduct. I received only 1 order. I call Healthkart and say please cancel my 2nd order and he say within 48hours ur order get cancel and refund will be granted but today show both item are delivered. How can I get refund.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Aug 2, 2022

Verified Support

Dear Riyaj,

We sincerly regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, registered contact number and email id, for the team to look into the matter.

Yours sincerly,
Team Healthkart

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I have ordered some products from Healthkart from which I need return one product.
First mistake by Healthkart was that they gave an Approval of a Non Returnable Product.
Second, when they found this, they have neither delivered the product nor refunded the Amount.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Jul 21, 2022

Verified Support

Dear Ivan,

We sincerely regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with the order ID, registered contact number and email id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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Cancelled my product but haven’t received my refund yet and it’s been more than 10marks already.. Called the customer care wasn’t worth it n very unprofessional.. Would appreciate if look into it..
order no. HKM[protected]

Aug 8, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

HealthKart Customer Care's response Dear User,

We regret the inconvenience caused.

We wish to inform you that we have initiated refund of Rs.976.0 back to the source on Jun 25, 2022 and once initiated, it takes 7-10 business days (except Saturdays & Sundays and Bank Holidays) for the amount to reflect in your account.

We request you to liaise with your service provider source to check the credit status.

Yours Sincerely,
Team Healthkart

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Order id : HKA[protected]
Contact no. - [protected]

So i ordered a ultimate nutrition prostar whey protein worth Rs. 5352, which was later cancelled because it took too much time to get delivered even after the expected delivery date. After not receiving the refund even after waiting for 7-10 working days, I was told by the healthkart customer care to contact my bank with the same. Even they have confirmed that no refund was reflected in my account.

It's a humble request to do something about this asap, or I would request to send a check instead since I'm tired of waiting. PLEASE

+1 photos

Aug 2, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2022

HealthKart Customer Care's response Dear Harsh,

We sincerly regret the inconvenience caused.

Our records indicate that our email team has replied to your email on Jun 21, 2022 and as well as on Jun 26, 2022, sharing the RRN (Refund Reference Number) for the refund of Rs.5352.0 which was initiated on Jun 8, 2022 against the returned order #HKA[protected].

We would request you to please refer to the same mail trail for further updates.

Yours sincerly,
Team Healthkart

Jul 09, 2022

Updated by Harsh Gur Order id : HKA[protected]
Contact no. - [protected]

This is the last time I'm requesting Healthkart for my refund since it's still pending.

In case my problem is not solved within a week I am going to file a case in district consumer forum for deficiency of service.

Verified Support

Aug 02, 2022

HealthKart Customer Care's response Dear Harsh,

We sincerly regret the inconvenience caused.

As shared earlier, we would like to reiterate that our records indicate that our email team has replied to your email on Jun 21, 2022 and as well as on Jun 26, 2022, sharing the RRN (Refund Reference Number) for the refund of Rs.5352.0 which was initiated on Jun 8, 2022 against the returned order #HKA[protected].

We would request you to please refer to the same mail trail for further updates.

Yours sincerly,
Team Healthkart

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Address: Gurgaon

I ordered MuscleBlaze Raw Whey Protein 80% on 20 June 2022. The expected delivery date was 20 June. However, I did not receive the product but the app has marked the item as delivered.

I cannot register my complaint correctly as there is no response from HealthKart.

+1 photos

Jun 23, 2022

Complaint marked as Resolved

They have delivered the order after following up, still, not the satisfactory service and things should be improved.

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

HealthKart Customer Care's response Dear Arun,

We regret the inconvenience caused.

We would like to inform you that our issue has been highlighted to the relevant team and we have also replied to your email on Jun 22, 2022 and we would request you to please refer to the same for any further updates.

Yours sincerely
Team Healthkart

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V

vermaaru

Jun 22, 2022

I still have not got any satisfactory response from HealthKart, this issue still remains unresolved as I am not sure why this order has been marked delivered when I have not got any delivery or call from delivery person.

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HKA[protected]
More than a week refund not received

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Jun 15, 2022

Verified Support

Dear Prithvi,

We regret the inconvenience.

Our records indicate that we have replied to one of your other registered complaint and we would request you to refer to the same.

Yours Sincerely,
Team Healthkart

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Website: Healthkart

I have not received my refund on my product which I cancelled 1 week ago .

Order id. HKA[protected]

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Jun 15, 2022

Verified Support

Dear Prithvi,

We regret the inconvenience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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Address: Pocket 1 police colony sectore b-4 narela, north west delhi, POCKET 1 POLICE COLONY SECTORE B-4 NARELA, NORTH WEST DELHI

Website: Healthkart

My product not original
My payment return

+3 photos

Jul 20, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Jun 14, 2022

Updated by Maan0001 Not Origainal product

Verified Support

Jun 14, 2022

HealthKart Customer Care's response Dear User,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and product images from all sides and the carton box images, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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I ordered MB multivitamin from HealthKart but after the payment was done, there was no confirmation that my order was placed.
I am a premium customer in HealthKart.
Get me my refund, HealthKart

Jun 3, 2022

Complaint marked as Resolved

Wait for atleast 3-4 hours to reflect. Check under quick links to track your order in settings

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2022

HealthKart Customer Care's response Dear Tushar,

We sincerely regret the inconvenience caused.

We would request you to share the concern at [protected]@healthkart.com along with an registered contact number and email id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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I was ordering a muscle builder from health kart after my payment it shows your order is failed but my money deducted from my bank account on 2 June 2022.
I want my money back as soon as possible and respond to my query.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Jun 3, 2022

Verified Support

Dear User,

We sincerely regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with the registered contact number and email id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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I had placed an order for a product worth 2307 rupees. The money got deducted but order has not been placed. It has been 2 days and my money has not been credited back to my account. Transaction ID[protected]. Registered mobile number - [protected]. Please help...

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Order Id HK[protected]
Your name should be fraudcart as I've received seal opened whey protein box and box is expired mfg date 2020 they are denying to return it I think they make money by doing Fraud I don't know why they don't trust to customers they think seller is always right I want my order to replaced

HealthKart customer support has been notified about the posted complaint.

Verified Support

May 18, 2022

HealthKart Customer Care's response Dear Anshuman,

We regret the inconvenience caused.

We would like to inform you that the team has highlighted the matter to the concerned team for "re-investigation" and shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart.

May 19, 2022

Updated by Anshu001 Ik what reply I'll get- vendor is always right in your case so why you keep policy for return to damage product .you delivered me expiry product that's how you do business you don't trust your customers nd you charge high price from the other site for doing this scam .

Verified Support

May 21, 2022

HealthKart Customer Care's response Dear Anshuman,

We regret it, if you felt this way.

Our recors indicate that our team has replied to your email on May 20, 2022 and the reverse pickup of the product has been arranged so we believe that your issue is resolved.

Yours Sincerely,
Team Healthkart.

Jun 02, 2022

Updated by Anshu001 I didn't get my refund yet its been more than a month I'm dealing with you all such a bad service check it out asap

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I was ordering muscleblaze Fuel One Whey Protein Immunity+, 4.4lb chocolate on healthkart app. I paid through upi. But when i paid through upi, my money got deducted and there is no order placed on 16 may at around 7:00 pm.
I need my money back.
Please refund it fast.
My email id is [protected]@gmail.com
Check my phone no. Associated with it
Name - Gaurav Chauhan

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

May 17, 2022

Verified Support

Dear Gaurav,

We regret to hear that, we would request you to share the transaction screenshot along with your registered contact number on our email id [protected]@healthkart.com, for the team to look into the matter and assist you accordingly.

Yours sincerely
Team Healthkart

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I was ordering muscleblaze 4.4lbs whey protein on healthkart app. But when i paid through phonepe, my money got deducted and there is no order placed on 13 april at around 6:10 am.
I need my money back.
Please refund it fast.
My email id is sain.pankaj.[protected]@gmail.com
Check my phone no. Associated with it
Name - Pankaj sain

+1 photos

May 14, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

HealthKart Customer Care's response Dear Pankaj,

As per our records your order could not be placed and we have initiated the refund of Rs.3104.00 back to the source on April 13, 2022.

We wish to inform you that once initiated, it takes 7-10 business days for the amount to reflect in your account.

We request you to liaise with your service provider source to check the credit status.

Yours Sincerely
Team Healthkart

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My name is Kishore kumar K.
I want to return my order (Ultimate Nutrition Prostar whey protein) with order ID HKA[protected]. By the time i received the product, outer seal is already broken and there are 5 holes on the top of the lid. I have received the order on March 14th 2022 and i placed return on the same day. I was asked to attach the product images . As per the customer care associate request i have attached all the images which they have asked for. After multiple follow ups with the customer care, they have responded on April 5th 2022, customer care team is denying for return mentioning the reason that outer seal is broken. The reason why i am returning the product is because of outer seal is already broken and the customer care is denying for the same reason.

Hope u will solve the issue and accept my return request and refund my money.

Thanks
Kishore kumar

May 7, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

HealthKart Customer Care's response Dear Kishore,

We regret the inconvenience caused.

As per our records, our representative tried to contact you that however, unable to establish contact as call not answered.

However, team has highlighted the matter to the concerned team, shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart

Verified Support

Apr 06, 2022

HealthKart Customer Care's response Dear Kishore,

As per the recent update from our respective team, based on the conversation with our representative, they have replied on the follow up mail thus, we would request you to check the same for the resolution.

Yours Sincerely
Team Healthkart

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I want to return my order (Ultimate Nutrition Prostar whey protein) with order ID HKA[protected]. By the time i received the product, outer seal is already broken and there are 5 holes on the top of the lid. I have received the order on March 14th 2022 and i placed return on the same day. I was asked to attach the product images . As per the customer care associate request i have attached all the images which they have asked for. After multiple follow ups with the customer care, they have responded on April 5th 2022, customer care team is denying for return mentioning the reason that outer seal is broken. The reason why i am returning the product is because of outer seal is already broken and the customer care is denying for the same reason.

Hope u will solve the issue and accept my return request and refund my money.

Thanks
Kishore kumar

May 7, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

HealthKart Customer Care's response Dear Kishore,

We regret the inconvenience caused.

As per our records, our representative tried to contact you that however, unable to establish contact as call not answered.

However, team has highlighted the matter to the concerned team, shall get back to you as soon as they hear back from them & same has been notified to you via email.

We request your kind cooperation in the interim.

Yours Sincerely,
Team Healthkart!

Verified Support

Apr 06, 2022

HealthKart Customer Care's response Dear Kishore,

As per the recent update from our respective team, based on the conversation with our representative, they have replied on the follow up mail thus, we would request you to check the same for the resolution.

Yours Sincerely
Team Healthkart

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I ordered NakPro Nutrition's Whey Protein Perform pack of 2 (2KG) total cost RS.2649 & their is a offer that if paid through SIMPL pay in 3, you will get 10% cashback, cashback will reflect in your account in 24 hours & its 60+ hours while I'm posting this complaint that I can't received my refund yet.

I mailed both companies, but SIMPL said that,
"As specified by HealthKart, all the issues regarding the transactions are to be directed to them. Since the cancellations, refunds, and changing of the status of the transactions can only be done by the merchant.

We request you to kindly write to HealthKart so they can assist you further."

& When I mailed to HealthKart they said,
"We request you to please get in touch with the simpl for the better assistance, as CASHBACK offer is from simpl"

+2 photos

May 4, 2022

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2022

HealthKart Customer Care's response Dear Somesh,

We regret the inconvenience caused.

As per the update from the respective team, they`ve highlighted the matter to the concerned team & shall get back to you once they hear back from them.

Also, the same has been notified on the follow up mail trail thus, we request you to refer to the same.

Yours Sincerely
Team Healthkart!

Verified Support

Apr 03, 2022

HealthKart Customer Care's response Dear Somesh,

As per our records, our representative tried to contact you but unable to establish contact. However, they`ve replied to your concern & request you to refer to the mail trail.

Yours Sincerely
Team Healthkart!

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