HealthKart Complaints & Reviews

Fake product sold by healthkart.

I received a fake product today. Had ordered a C4 Pre-Workout supplement, and when I scratched the verification label, there was no 13-digit code or QR present.

The seal seemed tampered as well, however, the packaging was perfect.

I am now questioning all orders placed from healthkart as I was trusting them blindly for authenticity.

Order Id HKI[protected]

Wonder, how can such a breach happen in the supply chain without inside people involved. Its health risk.

They don't respond! Don't register Compliant (just a feedback with no ticket or complaint number). Order id: HKA[protected] Returned the product on September 24th for replacement with different flavour, it's 16th November today. No response from any team, keep me on hold for 40 mins & more when I call as they have to talk to some back team. ON e-mail they have always the same reply for past more than 1 month, in quality inspection will get back to you in 48 hrs. Somebody please Help!

I ordered fish oil from healthkart for ₹399. I paid using upi. Money was debited from my account but order was not confirmed. I want my money refunded or issue resolved as soon as possible.

Hi, I wanna cancel my healthkart order which I was ordered mistakenly.can you please cancel my order.
Order ID.HKM[protected]

Hello,

I have received damaged product on 22.10.2022 and as soon as I received the product I mailed to the healthkart team with my order details and images and asked them to raise a return request, It’s been more than 8 days no one has raised the return request and helping me to get my issue resolved. I have mailed multiple time but only getting computer generated mail as a response, This is very frustrating as Spending this much amount and getting defective product.
Ticket no.-[protected]
order- HKI[protected]

I am not recieving my package from last 4 days .The boy from xpressbees is not calling me
and when i called him he is not picking up my phone.plzz resolve this issue as soon as possible.

I am disappointed with Healthkart service and do not want to place any order from you in future. I was told that with one order one order is free for ₹581. But gave only one box in 581 and I think it is a complete foolish way and Same thing you have done with my ₹ 412 product.
I do not want to use healthkart ever in future and never to suggest anyone I asked please refund my money to me 993rs and get your product picked up on their toll free number (because this message they show 'We apologize for the inconvenience, you can mail us your query at [protected]@healthkart.com or call us at[protected] from 10 AM to 7 PM to initiate') But they start saying we do not place request on phone call please send mail of product photos and then we pick up the product then send it for a quality check after that we asked you for your account number then within in three working hoursday we transfer your money in short it will take 10 to 15 days to refund now they are saying on my system your product was not delivered wait for 24 hours when it will show then we start all process. First the make me fool buy one get one free offer now they are wasting my time I am very feeling very helpless please help me making it as soon as possible and whatever better for me please help me
Mayank Verma
[protected]

Order - HKD[protected]
Received on 24.09.2022
Opened on 26.09.2022
Product ordered - NitroTech MuscleTech 8.8lbs
Product Received - Used, old and unsealed Combat Protein 4lbs

Remedies exhausted - Mutliple emails and phone calls on customer care.
Requesting - Replacement or Refund (Both denied)
Ticket No. - [protected]

I had ordered NitroTech MuscleTech 8.8lbs but received Used, old and unsealed Combat Protein 4lbs in a small packaging (which cannot be used for 8.8lbs products). I approached customer care a number of times. However, customer care representatives tell me that on holding inquiries with the vendor, courier service and referring to "packaging video" and "weight of courier", my claim does not qualify for refund or replacement. However, none of the material relied upon for rejecting my request is being shared with me as "company policy". I have already submitted all photos and videos but my grievance is not being addressed at all.

The company does not understand the simple fact that the box I received cannot in any scenario be used for 8.8lbs. The company representatives have been unable to answer this too but still are denying my claim for refund or replacement on vague and evasive grounds.

It has been more than 10 days and I have been cheated of about Rs. 14, 000.

Kindly help.

I order 4 product 2 pre workout and 2 Creatine from
Health kart and that order is pre paid as expected delivery date was 2nd oct but i didn’t receive it they keep delaying it on 4oct they message me that we won’t deliver product you’ve to collect from our warehouse when i tried to resolve they misbehave and say hum ese hi krte h but still i go 20km away from my house( delivery address) to warehouse and still I didn’t get my product on 4 oct and today is 6 oct and they’re still doing the same thing now they are saying to go pickup from noida warehouse is this the way of treating the customers . I want a quick action against these frauds please . Delivery parthner - Delhivery

Dear Team,

One of the moments where I felt cheated is when I opened the box of protein I ordered and found sugar instead of whey protein.

To my surprise the seal was broken and when i checked its brown sugar inside it.

I am attaching the pics of the box. I request you to please replace the box of protein with the original whey protein.

Hoping to hear from you soon.

My order is not confirmed but, Money got deducted from my account. How I refund my money

The product delivered damaged and was not passing authentication, when tried reaching out to customer care of healthkart on the same day of delivery. They asked for pictures which i provided. No response. I tried reminding them but they again asked for the same picture. Later they started wasting time for inspection and dodging instead of initiating the refund.
After so many days I received a call from healthkart saying the product is damaged(Oh common, that was the reason it was returned by me, right)
The person on the call refused to let me talk to any superior and was harsh to provide any other information.

Healthkart hkd[protected] | ticket no:[protected] - fake product delivered which is harmful.

The product delivered on 26 Aug 2022 was not passing authentication, when tried reaching out to customer care of healthkart. on the same day of delivery. They asked for pictures which i provided. No response. I tried reminding them but they again asked for the same picture. Later they started wasting and dodging instead of giving resolution on sending non authentic product. This time they wanted me to send video of the same pictures that were shared earlier. This kept on repeating without any solution.They are dodging which clearly indicates the fake product sold in market.These are health related and if fake product are sent it is very harmfull and might create life endagerment.it's more than 15 days now without any solution. healthcare is just dodging asking for pictures and videos repeatedly. they have sent fake products. pls help

I have ordered Nakpro whey protein on 24th August and it was expected to deliver on 1st September. But I have not received it yet. I wish to cancel the order and get my money refund as soon as possible.
My order ID is HKA[protected].

Sir, I ordered scitron advance whey protein from healthkart on 02 sep 2022, I ordered this product because healthkart as mentioned flat ₹200 off, if i do online payment through Airtel payments Bank, but i have received only ₹40, it blewed my mind, i am a student, I can't afford this extra money, so sir, please try to cancel my order, And i am really sorry for cancelling my order, but please accept my request.

I purchased GNC whey protein from Healthkart, received product was damaged as its container was crushed, and on opening the lid it had bugs on top of the inner covering, which was also ripped.

So I called healthkart customer care, and they told me to send the photos of the container with expiry date and top to down photos, to their official email, which I did, and ticket was created.

After no update for couple of hours, I called them again, this time the customer care representative told me to send picture of carton box as well, which I had already disposed off. After I told them your customer care representative didn't tell me about this earlier, they told that its not possible to replace without picture of carton box.

After sometime i received an email

Ticket No:[protected]

Dear Jasmeet,

This is with reference to your e-mail dated Sep 01, 2022.

As per your telephonic conversation with our executive. since you have discarded the carton box then in that scenario, it's not eligible for further investigation or return thus, we are closing this ticket as we are unable to process any next action (return/replacement/refund).

I have been a regular customer of healthkart, but seeing their behaviour I will not ever use healthkart again and will try to bring as much as awareness possible everywhere on my social media and other platforms.

My contact is [protected]

I have orderd a Whey protein through health kart but recieved a Fake Product It is absolutely harmful to the body, Which was already opened, Order ID HKA[protected], But Health kart is not accepting it as per the return policy, This company is cheating the customer

Hi,

I have purchased Whey protein Muscle tech Nitrotech performance series - Milk Chocolate USA 4Lb(Rs.6399), but Product delivered was same product Milk chocolate India 4LB (Rs. 5900).

Since that i have contacted healthkart support team via mail, call and shared the product pictures packaging details as they requested. They keeps promising that my query will be resolved in 24hrs/48hrs/72hrs. It's been 10 days my issue is not yet resolved.

Product purchased on 15-Aug-2022
Product Delivered on 20-Aug-2022
Query Raised on 20-Aug-2022
Unresolved for last 10 days.

Ticket No: [protected]

I had ordered a gym bag, 2 pre workouts and a pack of creatine. got all except gym bag, infact parcel box was too small to hold a 40 litre gym bag in it. had contacted customer care number they asked me to email the pics. i did, they didnot receive it. i sent from 3 different mail id's, its still the same. Customer care is not willing t help, local healthkart store guy not willing to help.

I Purchased one Fish oil capsules from healthkart on 19th Aug and made the payment on same time however i m not get my product and they mentioned the status as delivered in application .. multiple calls and mails has been shared with them but i didn't get any resolution