HealthKart Complaints & Reviews

I was ordering impact whey protein whey protein chocolate smooth on healthkart app. It was showing error with debit card thats why i paid through mobikwik wallet. But when i paid through mobikwik wallet, my money got deducted and there is no order placed on 1 Aug at around 9:40 pm.
I need my money back.
Please refund it fast.
My email id is [protected]@gmail.com
phone no. [protected]
Name - Lucky Sharma

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Aug 4, 2021

Verified Support

Dear Lucky,

We regret the inconvenience caused.

We would request you to write us at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

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Yesterday I placed an order of muscle blaze isolate raw whey protein of rs 1359 but eventually the price is deducted from my account but my order is not placed .
My email - [protected]@gmail.com

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S

Shishir Sharma 00

Aug 1, 2021

And this whole payment is done with Amazon pay

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HealthKart Customer Care's response, Aug 4, 2021

Verified Support

Dear Shishir,

We regret the inconvenience caused.

We would request you to write us at [email protected] along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

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I ordered muscleblaze biozyme whey protein 4.4 lbs from healthkart. I paid through UPI for order and made a payment of rupees 3329. money got deducted but order was not placed. please refund my money or place my order instead. please do something regarding it.

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HealthKart Customer Care

from Delhi, Delhi

Jul 22, 2021

Verified Support

Dear Ankit,

We regret the inconvenience caused.

We would request you to write your concern at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

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On 1st July 2021 at 11:43pm I placed an order of Muscle Blaze Raw Whey Protein 4.4lb Unflavored
After checkout option from healthkart app
It redirected me through UPI option on Amazon Pay where i completed the transaction.

Seems like a glitch in your healthkart app,
Place my order instead of refund procedure

Aug 5, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Jul 2, 2021

Verified Support

Dear Manas,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

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Hi,
I ordered muscleblaze biozyme protien (Magic mango). I paid through the Mobikwik wallet.
The money deducted and the order was successful. However, i am not seeing any order in my healthkart account.
Please refund the money ASAP.
Here is my details :
Name : Ashish choure
Contact : [protected]

Jun 29, 2021

Complaint marked as Resolved

Got the order confirmation.

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2021

HealthKart Customer Care's response Dear Ashish,

We regret the inconvenience caused & thank you for choosing Healthkart.

As per our records, your Order #HKA[protected] is successfully placed and you can expect the delivery on or before Jul 6, 2021.

You will be receiving a SMS/Mail post dispatch.

Yours Sincerely
Team Healthkart

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A

Ashish231989

Jun 30, 2021

Thank you for the update.

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22 June 2021 ko product mila mujhe..uski cap broken thi.. seal tuta hua tha.. usi din mene return k liye apply kr diya tha lekin abhi tak koi response nahi mila hai.. vo log a66e se reply nahi de rahe hai... Navnita & chandan kr k hai unse baat hui thi har bar vo log yahi bolte hai 24 hr wait kijiye lekin ku6 update nahi dete hai.. bekar service hai..

Aug 5, 2021

Complaint marked as Resolved

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HealthKart Customer Care

from Delhi, Delhi

Jun 27, 2021

Verified Support

Dear Luci,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

Yours Sincerely
Team Healthkart

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Address: Rama Mandi Jalandhar, 69

Money deducted from my account but order was not placed i want my money return

Aug 5, 2021

Complaint marked as Resolved

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HealthKart Customer Care

from Delhi, Delhi

Jun 2, 2021

Verified Support

Dear Arpita,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with your registered contact no., for the team to look into the matter.

Yours Sincerely
Team Healthkart

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This is to inform the concerned that I recently received a call from
+[protected] regarding product that was picked up by by Healthkart executive for replacement/ refund process.

This is regarding product which was returned because the product had old manufacturing date & scratches all over it.

The images of product have already been shared in previous mails in which it can be clearly seen that the...

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I placed an order with Healthkart ( order id : HKI[protected] dated 24 Apr, 2021. The product was received in a condition which was damaged and I asked for a return. I had also prepared a video while opening the box and same is attached here for reference. Healthkart has denied to accept return claiming product was shipped after due diligence. They must ensure product safety till delivery. The attached video shows no damage to outer box but inner pack is clearly damaged.

Aug 5, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

May 18, 2021

Verified Support

Hi Kapil,

Greetings from Healthkart.

We wish to inform you that we are unable to check the order details, would request you to kindly share the order details at [protected]@healthkart.com, we will get this checked for you on priority.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Address: Bangalore

Please do not purchase any products in Health kart without reading the descriptions completely. I was sent 16 months old product that is literally 2 months to expire and no returns? You call customer support, they will say no returns as it’s mentioned “near to expiry date “ in website but not the expiry date.. and they say why do you purchase the products that say near expiry and we cannot return, I have 3 bottles of d mannose cranberry...

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I have ordered an ON whey protein from HealthKart on 9th May 2021. On receiving the product I saw the authentic code is scratched and its not visible. I want to return the product with the inner seal intact but they are not providing any support to do that. They are saying that outer seal is broken so you cannot return the product. I am attaching the image of the area where authentication code is marked. Please help me in this regard and take action against them for not selling genuine products in their website. Being a distributor of medical goods they should have more responsibilities on making sure that product is not duplicated, altered in any way.

Aug 9, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

May 12, 2021

HealthKart Customer Care's response Hi Vikas,

Greetings from Healthkart.

We would request you to kindly refer to the conversation with us on May 12, 2021.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Please cancel my order HKA[protected].
As my mother's physician suggested that this is not required.
Please cancel. I am not able to contact health kart via chat or mail.

Aug 5, 2021

Complaint marked as Resolved

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HealthKart Customer Care

from Delhi, Delhi

May 6, 2021

Verified Support

Hi Ayan,

Greetings from Healthkart.

We wish to inform you that we have cancelled the order and we have initiated the refund of Rs.1444.0 back to the source on May 6, 2021.

We wish to inform you that once initiated, `it takes 7-10 business days for the amount to reflect in your account.

We request you to liaise with your service provider source to check the credit status.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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I ordered one protein powder, money was deducted twice from gpay, order placed for only one product.Please refund the additional amount .

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J

Jyotirmayee Nayak

Apr 30, 2021

Here's the bank statement of twice money deduction

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J

Jyotirmayee Nayak

Apr 30, 2021

Money deducted 2 times

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Address: flat5,2nd floor,259, BHEL layout,pattanagere north Rajarajeshwari nagar, near global village front gate, Bangalore 560098

I ordered muscleblaze multivitamin tablets. When i shook the container it sounded like tablets, so i did not open it till i started my diet. When i opened the seal halfway, to my surprise there were peanuts and some mixture in the container. I don’t if Healthkart is selling fake products or there is a delivery mix-up. I tried contacting customer care but as usual no response. I have attached an image for reference.

Aug 6, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2021

HealthKart Customer Care's response Hi Nikhil,

Greetings from Healthkart.

We would request you to kindly share the picture of the product from all sides along with the order details at [protected]@healthkart.com, we will get this checked for you on priority.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Address: B-7/1006, UNIQUE HEIGHTS, POONAM GARDEN, MIRA ROAD(E), Unique heights

I was ordering Healthoxide Whey protein and made a payment through amazon pay upi. The money was debited from my account but no such order was placed in healthkart app please refund the paid amount as soon as possible. My email is [protected]@gmail.com
Amount debited:-1449

Aug 5, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Apr 4, 2021

Verified Support

Hi Ashutosh,

Greetings from Healthkart.

We regret the inconvenience caused. We would request you to kindly share the registered mobile number with us at [protected]@healthkart.com, we will get this checked for you on priority.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Hi, i ordered for some whey protein and i wanna cancel it now because i got a good deal from a dealer so im really sorry i want to cancel my order my order id is: hki[protected]i so please cancel it and i wont pay the delivery executive if he brings it im really sorry sir so kindly accept my apology thank you. I ordered for a muscletech platinum creatine.

Aug 12, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2021

HealthKart Customer Care's response Hi Ayush,

Greetings from Healthkart.

We wish to inform you that your order HKA[protected] has been successfully placed and shipped at the requested address. We regret, that same can not be canceled now.

However, We have forwarded your order cancellation request to our logistics department and shall try to get the order returned back.

While, we request you not to obtain the product, If you receive any call from our courier team/individual for product delivery.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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I ordered a MB whey protein immunity + and a MB monohydrate creatine from healthkart. It was a COD. After the delivery guy left i opened the order and to my surprise i found only creatine in it and the whey protein powder was missing but the bill had stated about the whey protein powder also and i paid the complete amount. Such irresponsible behaviour from a such reputed organization is not expected. It was my first time buying from healthkart and such an incidence has left a very negative image on healthkart. Please deliver the leftout item or process the refund. I am attaching the required photos

Aug 12, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2021

HealthKart Customer Care's response Hi Bhaashit,

Greetings from Healthkart.

We regret the inconvenience caused. Our record indicates that we have placed a replacement order against the missing quantity and the same has been communicated to you via email.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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I ordere fuel one muscleblaze whey protein via muscleblaze site and payment got deducted through healthkart gateway and the amount was 1050. I want my money back or deliver my order as soon as possible.

Aug 5, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Mar 17, 2021

Verified Support

Hi Mquilley,

Greetings from Healthkart.

We regret the inconvenience caused. We would request you to please share the registered mobile number with us at [protected]@healthkart.com, we will get this checked for you on priority.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (Monday to Saturday from 10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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I placed an order on 1st March 2021, it showed the delivery date as 8th of March which is today, when I tried tracking the delivery status it is showing as delayed. My registered mobile number is - [protected]

I also subscribed for a premium membership, is this acceptable service for your premium members?

This is unacceptable, I waited 8 days to get a delivery and suddenly on the day of delivery your website is showing that the delay of another 8 days, expected delivery as 16th March and I was not even informed by you or your delivery partner.

If I don’t get a delivery of this product in next couple of day then I would be forced to cancel my order and request a full refund.

Aug 5, 2021

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Mar 8, 2021

Verified Support

Dear Mukesh,

Greetings from Healthkart.

We regret the inconvenience caused, We wish to inform you that we have highlighted the matter to the concerned team to look into the issue for your Order #HKM[protected], shall arrange to deliver the parcel within 48 business hours.

We request your cooperation in the interim.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!

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Address: Uttam ashram kharkhari haridwar

Hi, i had ordered weight gainer worth rs.1499 from your website . payment is deducted healthkart received successfully I received cash back too I made payment through Amazon pay . I have logged in but unable to check my order as it says "no order", i am not able to track the order also, can you please help me with details and rectify the problem so that i can track the product

Mar 8, 2021

Complaint marked as Resolved

Order is showing now

HealthKart customer support has been notified about the posted complaint.

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HealthKart Complaints & Reviews

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HealthKart reviews & complaints page 7

Payment Received but order not placed

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Order is not placed

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Money got deducted but order was not placed

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Money Deducted and Order not placed

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Money deducted but order not placed in healthkartkart

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Product return ke liye apply kiya hai lekin koi acche se reply nahi de raha hai.

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Muscle blaze super gainer

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No resolution till date

Received Damaged product and return denied

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Received 2 months old expiry product

On gold standard 100% whey protein

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Cancel my order HKA-08125-33454731

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Money deducted 2 times

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Dummy product

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Money Debited But order is not placed

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Order cancellation but not allowed

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Items Missing

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Deduction of money without order placed

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Order ID - HKM-91682-31627323

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Order weight gainer

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