Hero Electric Complaints & Reviews

Sir my claim regarding warranty of battery was approved on 06.10.2023.CHASSIS NO.: AT[protected] (ATRIA, RED COLOR)
BATTERY SERIAL NO.: HE5130TK2266606
BATTERY WARRANTY CLAIM NO.: B0208
WARRANTY CLAIM ON THE DTD.26/09/2023.
But till now the battery is not received as well as dispatch email also is not received,
So please you take necessary action, which will be very helpful for me.

I purchased hero optima cx er dual-battery, one battery is not working well, so I already complaint the hero electric show room 3 month before, but still now not solved my complaint. Kindly do needful as soon as possible.
I am buying an hero optima ex er electric scooter from Ajay Moters, Sant Nagar Burari, Delhi-110084 on 22/09/22.
After 1Year 2 months the battery charger not working. The dealer suggests replacing the battery charger and ordering it. But even after 2 months nothing is happened. When contact the dealer, they replied that the battery charger does not get from the company and suggest waiting.
Therefore, I hope an early proceeding about this mater from the company or take return the vehicle and encash. Otherwise, i am forced to take legal remedies.

I Have faced Hero Electric Battery Charger related issues. I have visited many times hero Electric Agency, but they are not providing battery charger replacement.

My hero electric CX 2.0 bought 4 months ago, but I replaced the headlight by paying money two times but now also it is not working dealer not giving any satisfied answer also meter of vehicle stopped working but didn't get till now dealer is blaming company for it help plsss

Dear Sir,

I had submitted my electric scotty for some issues in rear wheel in service center of RAMA Auto (Rohtak) Haryana on dated 21.08.2023. The acknowledgement slip job no. is 2362. from last 4 months i am regularly follow up but no satisfactory result from there side.

Due to this issue me and my business both suffer. Please resolve this on top priority.

Looking forward for your satisfactory response.

Thanks & Regards,
Puneet Gupta
[protected]

Today morning my hero optima scooter got breakdown on the road. I called the dealer from where I purchased the scooter. Till now they didn’t respond or attend the problem. When I called they told they are busy. This was totally unacceptable from hero or from the dealer.

One of my batteries for my Hero Optima CXer is not working for a very long time. Service Center checked and registered a claim for replacement battery on July 7, 2023. It has been over five months now but we are still waiting for the replacement.

Whenever we go to the service center they say that they are not getting the replaced batteries from the company stock. Service center always gets the same response from the company that the battery is out of stock.

Please look into this matter and help us getting our replacement battery from the company at the earliest.

DATE OF COMPLAIN : JULY 7, 2023
WARRANTY CLAIM NUMBER : B-0030
DEFECTED BATTERY NUMBER : HE5130TK22101578

I have attached the warranty claim form received from the service center for your reference.

My optima cx hero electric scooty stopped working in 1 year. There was a problem in battery. Since it was under warranty, we submitted it to kant auto sales, from where scooty was bought, for replacement. The battery submission date was 07.09.2023. Since there there has been a long wait fir my battery. The customer support initially filed complaint but now they are not picking up call. I am utterly disappointed with the hero electric services. Please resolve my issue as soon as possible.

Sir, i had purchased a vehicle (Nyx Li-ion) from Ved automobiles on 24-jun-2021, I have attached a copy of bill with the mail. The Battery of vehicle is from Hero(battery no-HE-GNF[protected].I have been facing charging issue since[protected], my battery was under warranty, so i reached to "Ved Automobile", they found that there was some fault in battery and they had started a process of replacement of battery (complaint id-B0525), but i have not received any resolution yet. It has been more than 4 months[protected] to[protected]
I request to you kindly resolve my issue as soon as possible and restore my faith in your service
Thank you

Myself Naveen Lalchandani purchased my e scooter hero electric in november 2022 and its battery is not workimg from october 2023...i sent my e blscooter for service but i did not got any resolution from service center since one month.. there is no clear statement from hero service center that when new battery will be available...
claim no. B1126
claim date. 11/10/2023
want my problem solved as soon as possible..
thanks

I have purchased Hero Electric bike Model - Hero Optima CX Vehicle no/Chassis no/Engine no: MEPHEHPSA08AP1416 BIKE Reg no: -GJ01XB4078 from Dealer/service centre name- HERO E BIKE 2022-23, PLOT NO 905/7 SECTOR-28, GANDHINAGAR, GUJRAT, GSTIN/UIN - 24ADOPB4437H1ZP on October 2022 and within one year battery of hero electric scooter got faulty. Then I have gone to dealer/service center where he has given repair claim no. B86 and I have send...

Dear Sir/Madam,

I hope this communication reaches you in good health. I am writing to formally lodge a complaint against the Hero Electric Dealer Om Automobile Raipur showroom for their egregious lapse in service, leading to a severe inconvenience for me as a customer.

Approximately a year ago, I purchased a Hero Electric scooter from the aforementioned showroom, with a committed minimum range of 50 kilometers on a single charge. Regrettably, the vehicle's performance has significantly deteriorated, offering only 20 kilometers in a single charge. This not only disrupts my daily activities but also raises serious concerns about the product's quality.

Adding to my woes, the customer service from the showroom staff has been consistently subpar. Their conduct has been discourteous, and they have demonstrated a blatant disregard for customers. Despite my attempts to resolve the issue over the past 10 days, I have been met with false assurances and excuses.

Compounding the problem, my scooter has been languishing in the showroom for the specified duration, with the staff indicating the need for a spare battery. Shockingly, I have been informed that obtaining a replacement battery will take an inexplicably long two months. This implies that my vehicle will be rendered unusable for the next two months—an utterly unacceptable and intolerable situation.

In addition to enduring prolonged inconvenience, my attempts to communicate with the showroom owners have been fruitless, as they have consistently chosen to ignore my calls. Such unprofessional behavior not only reflects negatively on the brand but also signals a severe deficiency in their commitment to customer service.

Considering the gravity of the situation and the complete disregard for customer satisfaction, I am left with no choice but to seek your intervention and file a formal complaint against the [Company Name] Raipur showroom. This level of service not only tarnishes the reputation of the brand but also undermines the trust customers place in their products.

I implore you to investigate this matter thoroughly and take appropriate action to rectify the situation. My hope is that no other customer has to endure the distressing experience that I have faced.

I appreciate your prompt attention to this matter and look forward to a swift resolution through your esteemed Consumer Forum.

Yours sincerely,
Ratan Motwani

Light not glowing, horn not blowing, can't use vehicle. Cust service number no one is answering. Cust service e mail.bouncing back. Showroom not responding. Helllppppp

Hi Team,

My Scooty needs a battery replacement in the warranty period and I have given the old battery for replacement in one of the service centers.
I haven’t got the new battery yet. Tracking-# is HE-GNF[protected].

It's already been more than a month now.
Could you please look into it and dispatch a new battery.

Thanks,

Battery has failed four times in eight months .both the batteries got problem in August 2023.It has been four months since I have given it for replacement.I haven't received any batteries yet

There was a motor leakage problem in my hero electric vehicle and the vehicle was delivered to the dealer for rectification. They said the motor has to be sent to the company for repair or replacement and will be returned by 10 days.

Now its already more than 30 days there is no response from the dealer they are informing that still they have not got any response from the company.

They have provided the claim no. VOR3000544

When contacted the hero customer care it gets connected and gets automatically disconnected.

I have sent email regarding the same, but there is not even a single reply for the email.

Photon hx battery died ho gyi he change krni he under warrnty he abhi tak. Contact no. [protected]

Sir my scooter kimotar band pad gai hai shorum ko 11/09/2023 ko change karane ke liye di abhi Tak muze mili nahi usaki warranty hai
Shorum name -Om E Vehicle
Shorum address -moddha naka road Aurangabad
Oner name Ramdas Balasaheb Nemane
Ve. number MH20GD6756
Ajency claim number VDR 3000546

Address - Gadhepipalgaon Vaijapur
Dist. Aurangabad

Mere scooter ki motor diye hue replacement ke liye 4 mahine Ho Gaye Abhi Tak nahin Di

Last one year i have compaint so many times but my battry not changed till time this customer service is very bad and not to purchase this company product so many times distributeer says company not changed battry