Hero Electric
Hero Electric
Customer satisfaction rating: 10%
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Hero Electric Customer Care

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Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
185
down
65

Phone:
Phone:
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112
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39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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10%
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So far so good - The company responded to our notifications and is working on resolving complaints.

Hero Electric Complaints & Reviews

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Dear sir/madem,
Sub=regarding battery change
Sir,
I have purchased the hero flash electric scooter...
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I bought optima HX 20 days back from golden showroom sanganer Jaipur. From the day I took it, I got never satisfied. They gave me third class battery. More than 7 problems found and I think it's a defective piece. Service quality of golden showroom is worst to worst. After selling bike they even don't receive the call.

I am frustrated with the quality of bike and service of showroom.
Aug 28, 2021

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    Pls give me my Optima hx dual batter status Order #HE-LIVE[protected]] (08 August 2021)
    Aug 28, 2021

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      I have booked Hero Optima HX scooter on company's website. I didn't get any calls or emails after placing the order apart...
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      I own a hero zion lx and its charger is not working anymore the dealr is unable to provide any solution saying company is not responding to his request without charger the vehicle is halted its not been even a year and without any spare charger from company what will i do of the scooter
      Aug 25, 2021

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        Before one mothh I had changed my battery and charger in scooty from your hero service centre in fruit garden nit-5 Faridabad I give him the payment 22500 cash after receiving the payment the showroom owner denied to give the bill of the battery and scooty and but right now I feel some problem in charger charger is not working properly then your executive says we will replace the charger but you have to pay rs 350 every time you visit in showrom
        Aug 25, 2021

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          Hi
          I have booked on 02.07.2021 a Hero electric bike and paid 3000 next day i have cancel it same on 06.07.2021 & called to hero for refund.they askied for canceled chek i i have submitted but still thy have not issued my refund till date.
          Aug 24, 2021

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          Hero Electric customer support has been notified about the posted complaint.
          I also want to cancel my book ... But they say no refunds
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            Hero ki electric scooty leker maine sabse bade galti ki, hero electric scooty ki after sale koi service nahi hai or Kirari Delhi se maine hero electric optima hx le or jiski plastic body bahut beker hai apne aap nut khul jate hai or brack lagte nahi, horan karab hai, sabhi buttan karab hai, mujhe 78000 rs le liye or ab koi service nahi deraha, scooty ki quality dekh ker[protected] rs se jayada ki nahi hai sirf hero ki naam per maine 78000 rs spend kiya taki hero brand hai to service ache dega, lakin electric scooty me hero ki koi service nahi hai, ek baar aapne lele to jo karibi aaye usse hero Service sahi nahi karte aapko bahar local machnic se thik kerwane hai to fir aap Hero ki electric scooty mat lena, koi local electric scooty le jo kam rate me milege or local scooty ya brand me jana ho to Okinawa ya TVS ki scooty le sakte ho ve best hai quality me bhi or Hero Electric se bahut ache hai.
            Aug 20, 2021

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              Delear services not good
              Very High charge from other service providers
              No free services
              Aug 19, 2021

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                We have purchased a Atria on 16th june 2021 now its service has been due on 16th august 2021, we have gone two times for service but dealer refuse to do the service by B.M HERO ELECTRIC BALLABGARH . So pls provide the service man for service of atria due to connector not worked properly and another problems has generated
                Aug 18, 2021

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                  I had called Tusha motors for enquiry on my new lithium batteries for my hero electric flash scooter.Lady by name rekha is very arugent and harsh .she is not providing any information about my query.I was told if you you pay me the told amount we will come and replace the new battery.we will not share any specifications on the battery and what kind of work is done.she is talking as if she is doing any charity to me.i need a solution on this I didn't expect this kind of service after sales.
                  Aug 13, 2021

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                    I bought HERO ELECTRIC NYX HS500 ER...

                    NEAR BY MEDAVAKKAM DEALER

                    SHOP ADDRESS IS
                    158,...
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                    Hey in am siddarth from faridabad. My hero electric scuty was not running good . The problem of vechical gives 2 time acidental issue .I question who is responisble for acident . And the staff was not corporative not understand our problem.make strictness on your electric scuty dealers other wise ill registerd a case on hero electric
                    Contact :[protected]
                    Thank you
                    Aug 10, 2021

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                    Hero Electric customer support has been notified about the posted complaint.
                    Very bed service hero electric, koi bhi hero electric purchase mat kero, maine bhi hero optima hx purchase ki or ab pachtaraha hu, sabse bekar khilona scooty hai
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                      I book hero photon by paying 2999 on 29/06/2021.at hero electric web side vikamsi moters khamgaon. But do not get any email whats app masssage and call. From company or showrum. Company custermer care no is not responding. Showrum person are also not give any information thy give another person no.
                      From the day of booking i feel very bad.
                      Plz give attention and contact with me neither i go in ग्राहक तक्रार निवारण केंद्र and complant on company and vikamsi moters khamgaon. I have all recording of interect with you.
                      Aug 08, 2021

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                        I had booked the vehicle and at the time I was promised delivery in 25 days. Since it was a little urgent, I was following...
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                        I have booked hero nyx dual battery on Tusha motors and they have sent mail for 25 to 30 days delivery time after 30 days Tusha motors is refunded amount reason saying due to bulk order they can't able to given single bike order I complained to hero electric they have given Sagar Kulkarni sales person he is speaking very neglegence and rude speaking, hero electric done to me is unprofessional and unethical and wasted 30 days my time for waiting this hero nyx bike
                        Aug 04, 2021

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                          Hello I am Sujit SJ from Chennai I have to booked hero Electric Optima bike at Ashoknagar hero Electric showroom at 9th July...
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                          Hello Sir/Madam,
                          I am Prince Arora and i am from AMRITSAR Punjab. Today i am going to buy Hero Electric optima HX...
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                          I purchased a hero electric optima in November 2020
                          My scooty is not working properly
                          I want you to send an executive to see the problem in my scooty
                          Aug 02, 2021

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