Submit a Complaint
Claimed

Hero Electric Complaints & Reviews

heroelectric.in
1
Updated: May 1, 2025
Complaints 680
Resolved
35
Unresolved
645
Bad 😕 It seems that Hero Electric has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Hero Electric

Having problems with Hero Electric?

File a complaint and get it resolved by Hero Electric customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Motorcycles & Scooters
Hero Electric

Hero Electric reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aakhiljs
from Chennai, Tamil Nadu
Jul 27, 2023
Report
Copy

Address: No. 31/1 Kundrathur-Mangadu Main Road, Kollachery Village, Kundrathur, Chennai l-600069

My Hero Electric Optima CX ER Display not working
I gave my Scooter for service at Sams E-Bike Pvt. Ltd. No37/1 Kundrathur-Mangadu Main Road Kollachery Village, Kundrathur, Chennai-600069
The service professional Refused to replace it under warranty saying he hasn't still received his previous warranty claims and cannot take any more warranty claims
Hero Electric customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    iwphox
    Jul 23, 2023
    Report
    Copy

    Address: 104 dilchand vihar, usha kiran lane, judges colony

    To Whom It May Concern,

    I am writing to bring to your immediate attention the unresolved issue with my scooty battery replacement. On[protected], I filed a complaint (Complaint Number: B0136) at Hero Electric Sumitra Motors in Patna.

    Regrettably, the customer service manager's behavior has been unacceptably rude, and despite multiple visits, my calls have gone unanswered, and I am yet to receive any assistance with the matter.

    As my primary mode of transportation, the prolonged delay in battery replacement is causing severe inconvenience. I urgently request your intervention to resolve this matter promptly and provide the necessary support.

    Your urgent attention to this issue is appreciated.

    Sincerely,

    Shubham Saurav
    Hero Electric customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dr. Ajinkya Joshi
      Jul 17, 2023
      Report
      Copy

      Dear Sir / Madam,

      I am still waiting for the battery replacement of my two wheeler - Hero Optima. I am waiting for the replacement since December 2022.

      How long will I have to wait for the battery replacement? Sorry to say but I am tired of the answers (from Customer care - ccare.[protected]@heroco.com) that the team is working on the battery replacement issue.

      I expect an exact schedule for the battery replacement.

      I once again request you to address the issue immediately.

      The two wheeler was purchased from Indira agency Nashik.

      Regards,

      Ajinkya Joshi
      Nashik, Maharashtra
      [protected]@rediffmail.com
      Hero Electric customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kishan Gopal Taparia
        from Nokha, Rajasthan
        Jul 16, 2023
        Report
        Copy

        Address: B 54, Jyoti Chowk jorawarapura Nokha

        I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
        After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day yo return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

        I am completely harassed and decide to complain in Consumer forum
        Hero Electric customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          [email protected]
          from Nokha, Rajasthan
          Jul 16, 2023
          Report
          Copy

          Address: Nokha

          I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
          After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

          I am completely harassed and decide to complain in Consumer forum
          Hero Electric customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kishan Gopal Taparia
            from Nokha, Rajasthan
            Jul 16, 2023
            Report
            Copy

            Address: B54, Jyoti Chowk Jorawarapura Nokha, Bikaner, Rajasthan

            I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
            After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give service in any condition

            I am completely harassed and decide to complain in Consumer forum
            Hero Electric customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pankajnokha
              from Nokha, Rajasthan
              Jul 16, 2023
              Report
              Copy

              Address: Bikaner

              I purchase a Electric Scooter from Shri Sambhav Motors Bikaner in January 2022 at the time of Sale the seller is Agree to give service at Our Station which is Nokha approx 60 kms from Bikaner
              After approx 5 6 month Vehicle is completely Disturbed and I call many time but they didn't consider our calls and argue about to send the vehicles at Bikaner and after sending vehicles they took approx 10 day to return the Same now since last 6 month same situation is their I call many time visit showroom also but they Didn't consider And asked is to sale the vehicles or threw the vehicle and said that they are unable to give serives in any condition

              I am completely harassed and decide to complain in Consumer forum
              Hero Electric customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Chandra Shekhar Kedia
                Jul 9, 2023
                Report
                Copy

                Address: Kolkata

                I have some problem in my nyx scooty,
                I have given to your baguihati, Kolkata showroom.
                They received my scooty, and tell repair will within 3days, but 5days have been passed, no postive reply yet to be made,
                They are saying call After 5days,
                They say to take my scooty back, as they have no time to repair.
                Instead of saling new scooty you have to work out for after sales service.
                Awaiting for your response.
                Hero Electric customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Ganu2010
                  from Hajipur, Bihar
                  Jul 8, 2023
                  Report
                  Copy

                  My complain no. 3448050 is not solved
                  Hero Electric customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Ganu2010
                    from Hajipur, Bihar
                    Jul 4, 2023
                    Report
                    Copy

                    Address: Village-bedaulia, post-bedaulia pincode-844505

                    Sir I'm Ajay kumar my mobile no. Is [protected] and email id [protected]@gmail.com invoice no. saepl/20-21/0148 and purchase date is 28th December, 2020 in my vehicle many defects reported to sneha hero electric patna gstin no. 10aaycs40067e1z2. But they are not co-operative please take necessary action for this otherwise I will go to consumer forum. Request acknowledge immediately on my mobile no. and e-mail id. The staff of sneha hero electric is not responding.
                    Hero Electric customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      ayush488
                      from Bhilai, Chhattisgarh
                      Jun 28, 2023
                      Report
                      Copy

                      Address: Hero Electric Vehicles Pvt. Ltd. #57, Udyog Vihar, Phase IV Sector 18, Gurugram 122015, Haryana

                      Date of Purchase: 05/03/2023
                      Model : Optima CX
                      Color: Grey
                      Owner Name: Tara Patel
                      Booklet No. : 882247
                      Chassis No: 8529
                      Motor No: HENY[protected]
                      Issue: On 26/06/23 the vehicle got problem with its DC and Meter screen. Upon checking engineer says both need to be replaced and paid for. There is no fault of mine in this. The vehicle has been only 3 months since purchase and it is getting into such major issues. I cannot pay for something which is not my fault. The company needs to take care of this issue.
                      Hero Electric customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        karansinhthakur
                        Jun 28, 2023
                        Report
                        Copy

                        Dear Sir,

                        We have bought ATRIA ELECTRIC SOOTER from Lakulish Motors, Ellora Park, Vadodara, Gujarat. on the name of BALVANTSINH SLATANSINH BARIA.

                        Our scooter with dealer for repair and waiting to replace the Battery Part (Under Warranty) since last 1 Month. we have following up with dealer since longtime and according to Dealer part not yet supplied from company and they don't know it will take how many days to reach the part to dealership.

                        We are really disappointed from your company, and answer we got from your dealer, really very pathetic service of HERO ELECTRIC, we have bought 2 scooter from your company, and the service experience is very bad.

                        Please take this matter seriously and do the necessary action immediately to solve the issue, otherwise will escalate the matter to next level.
                        Hero Electric customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gulyani
                          from Delhi, Delhi
                          Jun 27, 2023
                          Report
                          Copy

                          Address: Paschim vihar, Delhi

                          I have electric scooty Hero optima HX. I had registered complaint on 8-6-2023, they said controller is faulty as per service dealer paschim vihar Delhi. Still I didn't get any complaint number or update.
                          Hero Electric customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srikant88
                            Jun 23, 2023
                            Report
                            Copy

                            Address: Dhenkanal

                            I have given my elec bike optima hs 500 ER for SERVICE at M/S Shri SAI Scooter house -dhenkanal, Odisha since the last 30 days . THE Problem was motor of the vehicle got stuck on running But the vehicle motor is not available at the dealer. Please call me [protected], No response from dealer, Very bad service from Hero Electric, I have attached RC copy and vehicle insurance copy FYI, Please do the needful at the earliest. OR else I will raise a FIR in the consumer forum.
                            Owner Name : SRIKANT KUMAR SAHOO
                            Registration Number : OD06L0023
                            Chassis Number : MEPHEHPSB129L6047
                            Engine Number : HENY[protected]
                            Hero Electric customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              mrshahind
                              from Ahmedabad, Gujarat
                              Jun 13, 2023
                              Report
                              Copy

                              Address: b 7, nivid appt, jethabhai park, paldi , ahmedabad

                              I have purchased hero atria last year, after 1 to 2 months i am facing issue of battery indicatior.
                              i have not received any low battery indication, sometime my e vehicle is discharged on the road even battery is full as per indicator.
                              i already mail for the same but no response

                              i dont recommend to buy
                              Hero Electric customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Annabinnyy
                                Jun 13, 2023
                                Report
                                Copy

                                Address: Hero electric scooters M and M motors , kaloor , Ernakulam

                                I have requested for battery replacement ( both ) on January 2023. Till now it's not been done. It's been 5 months. Many calls have been made. The dealer is not at all cooperating. They give lame excuses all the time
                                Hero Electric customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  Gaura Paraswani
                                  Jun 9, 2023
                                  Report
                                  Copy

                                  I have cruze 2015model I purchased in Oct2015 that time which battery fitted its damaged after running 11months company replaced its U/w but again battery damaged 10months that time i pay for battery approx Rs.9000. After that jhad purchased the battery in 2021 in Rs.12500 but this battery damaged after 10 months and again replaced battery U/w but next battery damaged after running only 9months . how can possible running only 9 to 10 months . I want to replaced my bike battery without any cost and check the dealers hand I already complained in ur toll-free nos. But no responce sorry to say your service is very bad
                                  Hero Electric customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Manogaran b
                                    Jun 9, 2023
                                    Report
                                    Copy

                                    Address: avadi Chennai -55

                                    Electric scooter purchased last year August 2022.
                                    since then 3 times battery fault...
                                    no response from company as well as show room side...
                                    need to refund my money...
                                    Hero Electric customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      I
                                      Ishan Prajapati
                                      from Varanasi, Uttar Pradesh
                                      Jun 6, 2023
                                      Report
                                      Copy

                                      Address: Lata eco electric vehicles SA 20/163-A Panchkoshi Chauraha, Paigambarpur, Varanasi, Uttar Pradesh 221007

                                      I've already complained 20 days ago
                                      But got no response from hero electric
                                      It's been more than 45 days since I've claimed for the replacement
                                      Worst service
                                      Fraud dealers and company
                                      Hero Electric customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Santokj
                                        from Thrissur, Kerala
                                        May 29, 2023
                                        Report
                                        Copy

                                        Address: Kannanaikkal H, Vattanathra P O, Kallur Amballur Thrissur 680302

                                        While swtiching on fuse of the scooter there produce white smoke and burnt smell from near by fuse
                                        Hero Electric customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Metal Leopard
                                          3.4
                                          (3)
                                          Bagga Link Motors
                                          1
                                          (57)
                                          DSK Hyosung
                                          1
                                          (28)