Hero Electric Complaints & Reviews

I am buying an hero optima E2 electric scooter.

Afterr 6 months the motor of the vehicle got struck on running. The dealer suggest to replace the motor and order it.But even after 2 months nothing is happend.when contact the dealer, they replied that the motor not get from the company and suggest to wait.
Therefore I hope an early proceedings about this mater from the company or take return the vehicle and encash.Otherwise i am forced to take legal remeddies.

I bought Optima last month and it is with damaged front wheel rim. due to the rim damage air leaking and need to fill air in every 3 days. i sent the vehicle to check and replace the rim. Very worst customer service. they are keeping the bike nearly 10 days not did any thing on bike. Hero is very worst customer service. don't buy vehicle from Hero company.

Hello,

I purchased hero electric bike photon model on Nov 30, 2021. After 1 year the battery failed and dealer confirmed. It has warranty but the dealer is not responding and not placing a new battery order. The dealer is located in Jagtial, Telangana-505327.

We have purchase a hero electric photon bike . We face a motor problem in bike then hero service center sriganganagar take a advice to change the motor of bike in warranty then we leave our bike in service center on 18*1*2023.service center advisor taken 7 days for motar claim.we wait 10 days but they have not taken our mother in this period and they called no time bonding in this process 1 month 2 month a long time taken in this process

My scooter battery got damaged as I had given it under warranty to Monil Cycles for replacement on 6/12/2022 but today even after one and a half months I have not received the replacement battery and when i called a showroom they said battery has not arrived yet when, the battery is shortege in the company. Company has approved my scooter battery but the company has not yet sent the reason it is said that the battery is not available I am facing a lot of trouble so the scooter is getting damaged please kindly look into this seriously and help me

I have purchased Optima CX single battery from Hero dealer Jayabharat Motors, Chrompet, Chennai on Dec/3/2022.
Am getting only 20KM for each full battery charge . I have reported this to the dealer and a service request created on Jan/02/2023 ( Jobcard No 696) .
They have tested the battery for 2 days and told a warranty request raised .Post a week they told me Warranty rejected since battery Amph rating is 22.5 ( should be 22 Amp).
But am still getting only 20KM mileage so raised this request with dealer . Multiple days of testing, now they are saying battery warranty/replacement applicable only if Amp rating below 21 .
The scooter is no longer useful if I get only 20KM. Please help to fix this issue.

I have bought the Hero Electric Optima Dual Battery one year Back, In Every 4-5 Month some snag came up and we have to visit to authorize service center to rectify the issue. Some of they fix immediately but what are all coming under warranty its took ages to resolved by Hero Motors.

Now after a year rear wheel air is getting leakage so as usual i have show that tire at tire service centre and they checked and found that there...

1.DEFECTIVE SMF BATTERY was fitted in my hero maxi ebike by Mr. Bajrang Agarwal, m/s. Golden Motors Jaipur ( authorized dealer of Hero Electric), on[protected].
2.Defective battery was taken back by above dealer for Replacement (Under Warranty) on[protected] with the Promise of fitting a new battery on very next Day.
3.It has been TWO MONTHS & NINETEENDAYS (79 DAYS) NEW BATTERY HAS NOT BEEN FITTED in my Hero Maxi ebike.
4.Hero Electric is causing MENTAL TENSION, MENTAL TORTURE & HARASSMENT to me & my family since 68 days as ebike cannot be used without its battery.

I have been using a hero electric scooty since 3 years and before 3 years i was facing some problem with battery(back up reduced).After that I visited hero electric dealer(Jorhat, Assam) and given complaint and they told that to replace the battery in free of cost as the warranty was not finished.So, as per them I replaced the battery with new one.But after 45 days battery has gone faulty and now my warranty period is over and as per technician I have to buy a new battery.Now I am very much disapointed with your service because how can a new battery will dead within 45 days.
So, I hereby request you to look after this matter as soon as possible to resolve my issue.

Dear team

My hero nyx scooty's battery dead with in three month but company is not responding still I given it to company before 17 days and they given me 15 days to resolve my problem nut after 15 days they given me 15 days.
If it possible to resolve my problem the. Please get it done I am very disappointed with your poor service..

Name ...Sachin kumar
Vehicle..Hero nyx
Vehicle no.Up 15 DW 6637
Company name...Raj electronic
Company add..Rajkalmal enclev Delhi road Meerut (UP)

Facing display problem..not working. Complained to showroom many times but not responding .not even picking up call.its been 3 months, still the problem was not resolved .service not responding.

Date of the battery problem was 05 November 2022 and after that i goes to HERO ELECTRIC DELAR AMRAVATI, MAHARASHTRA.
from where I purchases scoter and the battery is in warranty period so i compliant for replace that battery and charger also but till now they have not give any clear message about that battery. and now frustrated to call the dealer and he haven't respond any thing. And the bike not complete 3 year yet.

I am Kush Garg and I purchased Hero Optima on 9 Feb, 2020 from GoGreen Bikes sector-21, Chandigarh . I am facing problem in scotty's battery and writting this complaint for the same.

Due to exhaustion of battey we got if replaced with new one on August 19, 2021.
The new replaced battery didn't worked properly and we got it replaced on 15 Feb, 2022 under warranty period only. The replaced battery was of Amptek not Hero....

1.DEFECTIVE SMF BATTERY was fitted in my hero maxi ebike by Mr. Bajrang Agarwal, m/s. Golden Motors Jaipur ( authorized dealer of Hero Electric), on[protected].
2.Defective battery was taken back by above dealer for Replacement (Under Warranty) on[protected] with the Promise of fitting a new battery on very next Day.
3.It has been TWO MONTHS & EIGHT DAYS (68 DAY) NEW BATTERY HAS NOT BEEN FITTED in my Hero Maxi ebike.
4.Hero Electric is causing MENTAL TENSION, MENTAL TORTURE & HARASSMENT to me & my family since 68 days as ebike cannot be used without its battery.

It is to inform that i had a bike of Hero Electric Optima HX and i have a problem of Bike Front wheel and Same was informed to dealer and also bike is kept at Dealers Shed only Bike is not returned till yet and dealer is delaying me from past 30 days. The Bike subsidy is also not returned yet .

Bike Number:AP39KH8069 and Bike purchased on 07/2021

Kindly resolve the issue immediately

B.Vijay Kumar [protected]

I request the management of Hero Electric to take severe action on the Manager of Hero Electric Thousand Lights branch RAMAKRISHNAN. He should be thrown out of the job for his cheap acts and behavior towards customers. He never listens to the customer problems and takes no action to resolve, instead he harasses and uses foul language. I had been waiting for a month (26Nov to 29Dec) to replace the battery & get service done for my Hero Optima...

I have purchased hero electric optima Cx on 14/09/2022. At the time of delivery i received only 1 battery and the company asked to wait for 15-20 days for another battery. Received 2nd battery on 28/11/2022. 1st battery stopped working since 30/11/2022. I went to service station and asked them to check why battery is not working. They told me they will exchange the battery. On demanding the complaint number for exchange of battery they asked me to wait for 5 days to receive complaint number. On 16/12/2022 i asked for replacement of battery. Till today no response received from company and from the date of purchase I'm running on 1 battery where as i paid for 2 batteries. So I think this is some kind of fraud that company making with customers in the name of dual battery. I will also lodge a police complaint if i don't receive the battery sooner. As this is disgusting and misbehave to the customers for not answering them.

Am not satisfied with the service which is provided by your side. Am from mandya i purchased hero electric Photon bike last year. From day one am complaining about my bike charger issue so many times i am contacted the showroom service people but still they are showing negligence. And i have returned my bike charger before one and half month but Still they have not provided proper response. If you not take further action about your service department especially E-mandavya motors mandya showroom. I definitely return my bike and i will take further action about your company. Am totally unsatisfied about your service.

I am a hero electric consumer having a hero optima hx version. Our Scooter was bubbling for one month and many other issues. Then I went to your service station and left my scooter there and convinced them of all the problems. Today when I went there my scooter was not serviced properly and the labour charge was very expensive. When we were testing our scooter, one of the employees came and asked me to give the key back in a very rude manner. They said this is our authority and started misbehaving with us. I am not satisfied with your result and behaviour of your employees. The issues are the same as before and no improvement was done. They charged us 150/- as labour charge even though the work was not done.

I have given my bike (Hero Optima dual battery) on 1st of December and today it is 29 of December and till now the bike is not ready. They firstly said to take bike after 15 days but i didn't got any any response from them. I personally touched the service center in each of two alternative days but they replies that the battery will take more two days and we'll inform when the bike is ready.
Aditya hero electric, Varanasi, Uttar pradesh
I request you to kindly look into the matter and do the needful at the earliest.