Hero Electric
Hero Electric
Customer satisfaction rating: 10%
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229
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Hero Electric Customer Care

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Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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185
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65

Phone:
Phone:
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112
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39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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10%
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Hero Electric Complaints & Reviews

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Hai

I brought optima on[protected]
Invoice no- 104 &[protected]

Battery scooter most important battery charge%, but it's no ware

1. Cherger- 25%, 50%, 75%, 100% lights, But no use always all lights blinking, Even if its 20 or 100,

chargers indication are like a waste toy, very poor design

2. Scooter - voltage below battery status bar totally waste, No use, Its always shows full, after 95% battery discharge only, its started to reduce, but when its start to reduce I can run 10km only

Your hero R&D design team are sleeping, Look @ your competitor scooters, and your hero

Even 1000rs phone shows battery % while charging and usage time also battery % how much remains

What's solution for this
Mar 29, 2021

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    19 February I parck in my vehicle service senter aurangabad omi vichal he say me after 3to 4 day your scooty in moter problem we are कुरियर your motar to Campany hi sole your problem but today complete more than 1manth my scooty not handover me, thank you
    Mar 23, 2021

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      It is purchased just 3 week ago at bharatpur, rajasthan from tejaswi motors dated 26/02/2021. its shockers are of very poor quality, whenever you drive from a breaker or little bumpy road, the seat goes to hit the wheels and that is causing damage to wiring and protective guard provided below the sheet. contacted to service centre, they have nothing to replace or repair. and just giving time 4days, 5 days. already two weeks passed. i am not able to use bike as this can damage further the bike circuits which are provided in the seat. Replacement with better quality shockers and increasing height of seat can solve the problem but getting no response from service centre and firm
      Mar 20, 2021

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        I brought a new hero optima hx dual speed bike. It's just 6 days and now the bike stared, but not moving. Also one battery lasts only 15 kms. Other battery works properly goes more than 60kms.
        Brought the bike before 7 days .. now it
        Mar 08, 2021

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          From the very first day of purchase of Optima lithium ion bike, the brakes are not working .I have visited three four times to Authorised dealer of Hero Electric M/S Prakash Traders Haldwani but they are helpless in resolving/ repair the same.Kindly resolve my complaint at earliest.

          Jaswant Khati
          [protected]
          Mar 07, 2021

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            While applying break vehicle not stopped.Break is very poor.please improve my scooty break.
            Mar 02, 2021

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              Electrical circuit wire is fulley fired.i m complained but nobody respose to me no warrenty no grantee fullly fraud.plz do...
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              Hero optima HX 67000 price in rohtak it's wrong please help me
              Feb 10, 2021

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              Hero optima HX 67000 price in rohtak it's wrong please help me

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                Battery Number: AHAABC2DH13R-0441

                Chassis No (As mentioned on invoice): MEPHEFL00037L0317

                Given for replacement since almost a month but no response.
                Work come to a complete standstill and commuting daily to work is become very difficult in time of the pandemic
                Feb 08, 2021

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                  To whom so ever this may concern
                  Respected sir/ madam
                  This is to apprise you that I have been a customer of...
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                  Purchased on 01.07.2020 and on 30.01.2021 the scooter is not working.
                  The details given below:
                  The system is on or working as it is except the motor is not working, no heat, no noise, the display is working where as speedometer reading is not showing, no fault indication shown in the display. The mechanic could not understand what to do?
                  Jan 31, 2021

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                    Dear Sir I bought hero electric optima bike on 20.01.20 still now I have many issue in my bike,
                    1 my 2nd battery giving...
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                    [Resolved]

                    One month plus pass since the charger without charger my vehicle is wasted please provide my charges fast thank you
                    OWNER NAME- NEELAM SAHU
                    MODEL - PHATAN L.P
                    CHASSIS NO-MEPHELP00108L0592
                    CHARGER NO-HE7065E[protected]
                    Jan 21, 2021
                    Complaint marked as Resolved 
                    [email protected] Phone number, - 7985962433
                    Jan 19, 2021

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                      We purchased Hero Electric Bike (Optima) on 02.02.2020, which is now running its battery problem after 10 months of running...
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                      Showroom name
                      Sabesh eco motors, Kanchipuram, tamilnadu,

                      First service take to done 2 days,
                      Charger failiure waiting to get 14 days
                      Second service take to done 2 days
                      Convertor problem waiting for 4 days till,
                      And one more thing hero company stock horn got failiure under 3 months so I pay to replace that new one, (what a very poor quality)

                      Total bike bought 6.5 months only,
                      But service and failiure problem taken 22 days of showroom, bike not using those days, under 7 months of brand new hero photon lp high range bike..

                      I don't have another bike even to using those service days, still I'm going to office using public transport, very worst feelings, (waste of my money 86000)
                      Jan 11, 2021

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                        Sabesh eco motors,
                        Kanchipuram, tamilnadu.
                        My bike bought just 6 months complete second service also done at last week. after service three days later I got one problem to my bike, all bulbs gone fuse include headlight lamp and indicator bulbs are bursted, tail bulb, indicator flasher, horn, etc... I went to show room to explain they could find the problem single day, they are takes rectify the problem second day after I received the call showroom side, they told convertor problem, so wiring get short circuit and all bulb items failiure, so you need to pay for all bulbs and flasher it take 750 charges, convertor only covered under warranty other all you need to pay,
                        I'm asking to him, why I need to pay for those accesories, what I made any mistakes for this bike why I need to pay, your warrenty electronic parts only do damaged all bulbs and wiring short circuit i never pay for all, show room person says if you want to your bike pay money, otherwise u take the bike same condition what to do?
                        Jan 10, 2021

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                          Battery indicator not working from very first day. service person said they will solve this problem in the first service but they cant solve even in the second service also. service center name is 4ACES MOTOCROP INDIA LLP Guwahati, Assam.
                          Dec 29, 2020

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                            I have purchased hero optima HX on 17 Nov 2020 from dearer: TANISHKA motors, ms palya, bangalore, Karnataka. My scooter run about 50 km and stopped suddenly. It has been told that it will run about 10 km after reserve ( 47 v) but not even 1 km it run and get stopped. After that I removed its battery and tried to change its battery is not charging. This is tha first time I m charging the battery. Now I m calling to showroom, they are saying we will but not responding properly. They claim 3 year warranty, they should replace the battery and give me. Why they r delaying, what should I do.
                            Dec 19, 2020

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                            Problem is solved.
                            Battery is changing. When it is fully charged then only all lights including green will glow. I was thinking it will show charge for 25% by glowing one light and 50% by glowing 2 lights and so on..
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                              Hi, I have Hero Electric Photon. after 1 yr use, around 5K km travel. battery off suddenly with 15 km ride. Service centre...
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                              Dear Sir,
                              I want to book online for hero Optima Hx. But your online booking shows the site under maintenance. Please help me. Thanking you.
                              Yours faithfully
                              Sagar Modak
                              Dec 05, 2020

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