Hero Electric Complaints & Reviews

Dear Hero Electric Customer Service,

I hope this email finds you well. I am writing to express my concern regarding the charger for my Hero Electric vehicle, which has not been functioning properly for the past four months. My vehicle's charger has become unreliable, and it has been causing significant inconvenience for me.

Vehicle Information:
- Model: PHOTON LP
- Vehicle Serial Number: MEPHELP0003AL547
- Date of Purchase: 28/03/2022
- Reg. No : JK21H 4070
Issue Description:
For the last four months, I have been experiencing charging problems with the provided charger. The charger frequently fails to charge my vehicle, resulting in delays and disruptions to my daily routine. I have attempted various troubleshooting steps, but the problem persists.

I have reached out to your GUPTA AUTO WORKS JAMMU (Email 180010.gup.[protected]@gmail.com) previously regarding this issue, but unfortunately, the problem remains unresolved. Given the extended duration of this issue, I kindly request that you replace the charger as soon as possible to ensure the reliable operation of my Hero Electric vehicle.I want to tell you that i am now fed up with going to your hero electric gupta auto works and smart bikes swankha more.

I understand that equipment can sometimes experience technical difficulties, but I believe that four months is a considerable amount of time to go without a functioning charger. I trust that Hero Electric values its customers and their satisfaction and will promptly address this issue.

Please let me know the steps I need to follow to facilitate the charger replacement process. I am available at [[protected], [protected]] to provide any additional information or assistance required to expedite this matter.

I appreciate your attention to this issue and look forward to a swift resolution. Thank you for your assistance.

Sincerely,
KP SINGH
[protected]

Hi, I am the owner of the Hero Electric scooter Flash and have been using it for the last 12 months. It worked well initially but started giving battery issues with in a year after the purchase.

We have connected with Dealer couple of times in the past and got it fixed. Not sure what was the real problem but upon checking we were told there were some wiring issues and have been fixed.

But this problem continued and after every couple of days scooter started giving major problem and used to stop right on the middle of road with no warning signs of battery draining.

We have explained this to the dealer couple of times but dealer could not find the root cause. Upon asking by us, dealer agreed to keep the vehicle with him for a longer period so it can ridden enough to recreate the real problem.

Later upon visiting them, one of the service men confirmed that he rode the scooter and he could recreate the issue and explained that this battery is malfunctioning and after a little riding for few KMs, power of batter just freezes and it stops working.

On 19th August we handed over the scooter to the dealer and dealer agreed to raise this with HERO electric with the assurance that batter will be replaced in 2 weeks of time. it has been almost a month now but we have no updates from the dealer. He hardly opens his shop and phone is hardly switched on.

when we call service man, they simply say we do not know much about it and route us back to the shop owner.

We called HERO electric support number numerous times but it is never answered.

Through this email, we are kindly requesting you to look into this matter on urgent basis and provide a resolution.

Thanks

I raised a complaint for faulty battery in Viraj Automobiles service center Panipat on 30th July 2023 but i dint get battery replacement till now. Its been almost two months. I called to service center and showroom Manager as well but they are not giving proper answer. Can you pl take appropriate action on this.

The complaint is regarding the dealer ( R. S. Sales. Faridabad) and Hero Electric.
My vehicle (Hero NYX HX) display got an ECU error on 12 August 2023 and I submitted it to dealer service on the same date. They took 6 days to check why the error was coming. And the complaint was made on 18 August 2023.
I have been updated that your motor is not working properly and will changed under warranty. It will take 60 days to get it replaced.
I asked the dealer if the process would take such a long time and how I was going to manage my daily travel. As his reply was for further I may contact to company toll-free number.
I contacted to company and they also replied Sir it will take 45 to 60 days.

And after some days the controller complaint has been made by dealer as it will also changed under warranty.

I tried contacting Hero electric official as follows:
1. Naveen Munjal
2. Sohinder Gill
3. Sanjeev Sharma
4. Jaspal Singh
5. Saurabh Bohra

But they didn't reply to my email.

I am having a daily loss of 500 rupees but still no positive response from the Hero Electric team.

I have been sending daily reminders on those emails but no positive response. Please help me out with this situation.

Complaint number is VOR3001805 and VOR3001841

Not giving motor hub last 3 months

@Hero_Electric
I have purchased hero electric scooty from tezpur but feeling totally waste of money as from the beginning it was showing error and problem repaired by them after taking the scooty to the centre now I have been transferred to 70 km away and two days ago my scooty totally break down and I stucked in middle of road I have taken online help but nothing worked now they are telling to bring the scooty at Tezpur service centre and denied to give the service, it's totally shows the inability of service hero electric .
Vidya Kumar
[protected]

I had purchased hero lectro kinza from amazon. Within 3-4 months after buying, it started to give issues. Paddle assist lights starts blinking and stops paddle assist and throttle suddenly in the middle of ride which is very serious on road and prone to accident. Even after so many repeated complaints and followups my bike has not been rectified. All dealers deny warranty coverage for online purchase. Also they are charging hefty amounts in[protected] for warranry support forcefully in name of complaint register and service as inspection charges. If the product has issues why to pay inspection and faulty item replacement charges for installation. They charge 30k for a cycle yet they dont provide warranty coverage on actual ground. Why to pay charges in warranry period. Its been more than a year of first complaint still problem is not resolved and product warranty peroid reached expiry. Thats the scam strategy of hero lectro company.

Sir/Mam
O

There is a motor issue in my scooty . I have handover my scooty to lakulish motor vadodara Gujarat for repair on 10 th July .He told me that scooty will repair on 15 th July...but after many calls he has not repaired my ...Due to non ability of my scooty I have suffered too much...I have called to customer care approximately 1000 times ..but I didn't get reply ...suddenly one day customer care received my call and promise that within one week scooty will repair..but already after talking to customer care 15 days had gone..but scooty not repair ..

On 29 Aug 23 Lakulish motor person told that motor is unserviseable and it will go into warranty

But they told there is shortage of motor in company ..

Sir I request you to please provide motor to showroom for early repair and provide motor so that my scooty will get repair soon.

My vehicle number is - KA04KJ1851

Detail which you have ask from me on 4th Sept are given below

Customer Name:- HARSH KAPASIA

Contact Number:- [protected]

Address:- SMQ-287/1 AIR FORCE STATION DARJIPURA VADODARA

Date of vehicle purchase:- 01 JUN 23

Purchased vehicle name:-HERO ELECTRICAL OPTIMA CX SINGLE BATTERY

Dealership:- Tanishka motor Vidyaranpura Bengaluru... But presently I have given scooty for repair to Lakulish MOTOR SUBHANPURA VADODARA GUJARAT as I am Defense personnel and get posted out from bengaluru to Vadodara.

Issue in Part:-DONT KNOW

Claim number- Vor3000172

Copy of RC is attached herewith for your reference

I purchased hero nyx silver hs 500 er from chennai eco motars on 06/01/2022
i complainet to service center in tirumullaivoyel, 06*06/2023
i was paid money for battery checking
technician told me battery dead . Company will replace battery 30 days but 90days passed still i am not getting
vhecile not use in 3 months .
Customer care no not answer the phone
service center staff innocent they dont have any answer for when available /
battery requistngref no TFR b 186 and TFR B 219
plz kindly replace battery as soon as possible
thank you
a syed raja
invoice no v 866/2021-22
date 06/01/2022

I have a purchase hero electric nyx, some time I face problem in hero battery in waranty period, I have submitted my battery in the service center at ajmer raj., There showroom staff attitude very bad, staff don't co-operate me, battery checked in a week and said that new battery given Me in two month, I have problem that, please resolve my battery replacement problems and take a right action against the service center staff

I have a purchase hero electric HERO ATRIA, some time I face problem in hero battery, I have submitted battery the showroom of PADMAPUR, but he said that he given Me battery in one month, I have problem that,

Hi,

My father bought a Hero electric Nyx scooter at SUNDEEP E-BIKES, Nellore, Andhra Pradesh, India. The scooter connection was broken on the front and back wheels. Raised complaint approximately a month and Dealer also multiple times mail to Hero Electric company but Hero Electric company not responding at all. scooter also within the warranty period. This type of behavior is the worst ever.

Its been more than 2 months but I haven’t got my battery replaced under warranty period. Totally unsatisfied with the hero electrics service.

Worst service I have ever face waste of money 1. Back light not available form 1 year
2. Handle alignment no technician for handle repair at showroom, we have to do out side
3. Plastic quality very cheap Speedo meter cover is broken, cover is also no available at showroom from 1 year
4 back brake lever is broken that is also not available at showroom from last 10 days, so I can’t drive this bi

I have a purchase hero electric optima cx no is up15dv0690, some time I face problem in hero battery, I have submitted battery the showroom of balaji meerut, but he said that he given Me battery in one month, I have problem that,

Sir meri scooty band pad rahi thi to main service center leke gaya to 2 mahine tak apne paas hi scooty ko rakha aur mean hornes cut kiya aur meri scooty warranty main hai phir bhi wo 2, 500 mang rahe hai aur center walone hi cut kiya hai aur wo bhir bhi nahi maan rahe hai

Vehicle number MH12TF1466

My phone number [protected]

Company name Bhoomi Hero electric pune

I have purchased Optima CX from your outlet at Bhilai Chhattisgarh, Preet Electric. The services of the store are very pathetic. This outlet is inferior at providing regular vehicle services. Also, last month my vehicle charger is not working and I have been advised that it has to be replaced. So I submitted it. It has been a month I have not received any update on the same I am trying to connect to the outlet the number provide is out of service or switched off. The owner is not even bothered to talk. He cuts the phone as soon as he realises that this call is about complaining.

My vehicle battery replacement initiated from may 23 - till now it is not delivered - For reference ( invoice number 268, dtd 09.03.23), hero optima E5 grey.

Over a phone virudhachalam, Neyveli & Cuddalore hero electric scooter showroom are not responding properly and electric scooter was purchased at Cuddalore, for complaint given to Neyveli & from there shifted to virudhachalam for battery replacement.

Hero electric scooter- service is worst and performance is very poor.

Take action against these dealers.

I have issue in my motor and i have complained and file a claim as my vehicle is under warranty. i have filled claim in June but now august came but there is no response from service centre as well as agency even not with hero electric support team.
does it take 2-3 month to replace a single motor? .I would like to know why there was so much in delay in dispatching the warranty parts.
kindly look into that matter, consumer is disappointed by hero after sales support.
your swift response will be highly appreciated on subject matter .

My dissatisfaction with the battery replacement service provided by Hero Electric. I purchased a Hero Electric Optima electric scooter in March 2022, and the battery was under warranty for three years. However, in June 2023, the battery started to malfunction and would only last for a few kilometers on a single charge. I took the scooter to the nearest Hero Electric service center (Sneha Auto E-Rickshaw Private Limited Patna Bihar), Job Card No- SSAEPL/2324/0665) and they told me that the battery needed to be replaced. I am still waiting for the battery replacement of my two-wheeler, and how long will I have to wait for the battery replacement?

I am very dissatisfied with the way that Hero Electric has handled this situation. I feel that I have been misled and that I am not getting the service that I am entitled to. I am requesting that Hero Electric replace the battery. If this is not possible, I would like a full refund for the scooter.

I look forward to hearing from you soon.

Thank you for your time and attention to this matter.