Hero Electric Complaints & Reviews

Iam purchased hero electric vehicle Bacon
From anchor motors. On January 1st 2023.
My charger is not working submit for warranty Still, now, I'm not received the charger. It's completed on 9 months, but but I'm not received a warranty. Charger, they're not responding for this case. I'm contacted service center. They are also not given the proper response. Till 9 months, I'm phasing a lot of issues.
info.[protected]@heroeco.combr...

Dear Hero Electric Customer Service,

I hope this email finds you well. I am writing to express my concern regarding the charger for my Hero Electric vehicle, which has not been functioning properly for the past four months. My vehicle's charger has become unreliable, and it has been causing significant inconvenience for me.

Vehicle Information:
- Model: PHOTON LP
- Vehicle Serial Number: MEPHELP0003AL547br...

Hi, I am the owner of the Hero Electric scooter Flash and have been using it for the last 12 months. It worked well initially but started giving battery issues with in a year after the purchase.

We have connected with Dealer couple of times in the past and got it fixed. Not sure what was the real problem but upon checking we were told there were some wiring issues and have been fixed.

But this problem continued...

I raised a complaint for faulty battery in Viraj Automobiles service center Panipat on 30th July 2023 but i dint get battery replacement till now. Its been almost two months. I called to service center and showroom Manager as well but they are not giving proper answer. Can you pl take appropriate action on this....

The complaint is regarding the dealer ( R. S. Sales. Faridabad) and Hero Electric.
My vehicle (Hero NYX HX) display got an ECU error on 12 August 2023 and I submitted it to dealer service on the same date. They took 6 days to check why the error was coming. And the complaint was made on 18 August 2023.
I have been updated that your motor is not working properly and will changed under warranty. It will take 60 days to get it...

Not giving motor hub last 3 months...

@Hero_Electric
I have purchased hero electric scooty from tezpur but feeling totally waste of money as from the beginning it was showing error and problem repaired by them after taking the scooty to the centre now I have been transferred to 70 km away and two days ago my scooty totally break down and I stucked in middle of road I have taken online help but nothing worked now they are telling to bring the scooty at Tezpur service centre...

I had purchased hero lectro kinza from amazon. Within 3-4 months after buying, it started to give issues. Paddle assist lights starts blinking and stops paddle assist and throttle suddenly in the middle of ride which is very serious on road and prone to accident. Even after so many repeated complaints and followups my bike has not been rectified. All dealers deny warranty coverage for online purchase. Also they are charging hefty amounts...

Sir/Mam
O

There is a motor issue in my scooty . I have handover my scooty to lakulish motor vadodara Gujarat for repair on 10 th July .He told me that scooty will repair on 15 th July...but after many calls he has not repaired my ...Due to non ability of my scooty I have suffered too much...I have called to customer care approximately 1000 times ..but I didn't get reply ...suddenly one day customer care received my call...

I purchased hero nyx silver hs 500 er from chennai eco motars on 06/01/2022
i complainet to service center in tirumullaivoyel, 06*06/2023
i was paid money for battery checking
technician told me battery dead . Company will replace battery 30 days but 90days passed still i am not getting
vhecile not use in 3 months .
Customer care no not answer the phone
service center staff innocent they dont have...

I have a purchase hero electric nyx, some time I face problem in hero battery in waranty period, I have submitted my battery in the service center at ajmer raj., There showroom staff attitude very bad, staff don't co-operate me, battery checked in a week and said that new battery given Me in two month, I have problem that, please resolve my battery replacement problems and take a right action against the service center staff...

I have a purchase hero electric HERO ATRIA, some time I face problem in hero battery, I have submitted battery the showroom of PADMAPUR, but he said that he given Me battery in one month, I have problem that,...

Hi,

My father bought a Hero electric Nyx scooter at SUNDEEP E-BIKES, Nellore, Andhra Pradesh, India. The scooter connection was broken on the front and back wheels. Raised complaint approximately a month and Dealer also multiple times mail to Hero Electric company but Hero Electric company not responding at all. scooter also within the warranty period. This type of behavior is the worst ever....

Its been more than 2 months but I haven’t got my battery replaced under warranty period. Totally unsatisfied with the hero electrics service....

Worst service I have ever face waste of money 1. Back light not available form 1 year
2. Handle alignment no technician for handle repair at showroom, we have to do out side
3. Plastic quality very cheap Speedo meter cover is broken, cover is also no available at showroom from 1 year
4 back brake lever is broken that is also not available at showroom from last 10 days, so I can’t drive this bi...

I have a purchase hero electric optima cx no is up15dv0690, some time I face problem in hero battery, I have submitted battery the showroom of balaji meerut, but he said that he given Me battery in one month, I have problem that,...

Sir meri scooty band pad rahi thi to main service center leke gaya to 2 mahine tak apne paas hi scooty ko rakha aur mean hornes cut kiya aur meri scooty warranty main hai phir bhi wo 2, 500 mang rahe hai aur center walone hi cut kiya hai aur wo bhir bhi nahi maan rahe hai

Vehicle number MH12TF1466

My phone number [protected]

Company name Bhoomi Hero electric pune...

I have purchased Optima CX from your outlet at Bhilai Chhattisgarh, Preet Electric. The services of the store are very pathetic. This outlet is inferior at providing regular vehicle services. Also, last month my vehicle charger is not working and I have been advised that it has to be replaced. So I submitted it. It has been a month I have not received any update on the same I am trying to connect to the outlet the number provide is out of...

My vehicle battery replacement initiated from may 23 - till now it is not delivered - For reference ( invoice number 268, dtd 09.03.23), hero optima E5 grey.

Over a phone virudhachalam, Neyveli & Cuddalore hero electric scooter showroom are not responding properly and electric scooter was purchased at Cuddalore, for complaint given to Neyveli & from there shifted to virudhachalam for battery replacement.

Hero...

I have issue in my motor and i have complained and file a claim as my vehicle is under warranty. i have filled claim in June but now august came but there is no response from service centre as well as agency even not with hero electric support team.
does it take 2-3 month to replace a single motor? .I would like to know why there was so much in delay in dispatching the warranty parts.
kindly look into that matter, consumer...