Hero Electric
Hero Electric
Customer satisfaction rating: 10%
Submit a Complaint
229
COMPLAINTS
ADVERTISEMENT

Hero Electric Customer Care

TwitterFacebookLinkedIn
Address
50 Okhla Industrial Estate (Phase III)
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
185
down
65

Phone:
Phone:
up
112
down
39

Fax:
Fax:
+91 11 4182 0001  

Additional info
Contact Form

Manufacturing Unit

Hero Electric, Phase VIII, Focal Point, Village Mangli, Ludhiana - 1410101 (Punjab) India
Tel: +91 16 1508 8571, +91 16 1508 8573
Fax: +91 16 1267 7955

ASC / Service Points

Orissa
M/s Aaditya Auto, Rayagada, Opp Railway Station, Raj Hotel Line Rayagada Odisha
+91 94 3705 5033

M/s Ashesh Motors, Plot - No 1003 Bijupattanaik M, Paradeep
+91 86 5889 6895
+91 75 0479 0970

M/s Balajee Auto India, Sambalpur, C/O - Basanti Lodge, Aainthapalli, In Front Of Honda Showroom, Sambalpur - 768004
+91 99 3765 9616

M/s Sheetal Shakti Enterprise, Kasipur, Keonjhartown In Front Of Petrol Pump, N. H. 215, Odisha Pin 758001
+91 77 3547 7722

M/s Subhashree Automobile, Near SBI, Collage Suquare, Kakatpur, Puri, Odisha, 752108
+91 90 4004 9118
+91 99 3707 4853

M/s Subhashree Automobile (Sales Point), Plot No - Scr - 33, Boyonika Bhaban, Kharvel Nagar, Unit - 3, Bhubaneswar - 751001, Orisha
+91 99 3707 4853

Maharashtra
M/s Adarsh Sales Corp - Sales Point, Near Kamal Nursing Home, Opp. Bank Of Maharashtra, Market Yard Road - 411037, Pune
+91 99 6016 6885
+91 98 6027 0101

M/s Siddhivinayak Automobiles
1151, Mangalwar Peth, Station Road Near To Janta Bank, Talehaon Dabhade Station, Pune

M/s Siddhivinayak Automobiles
Shop No. 4 Keshav Nagar Subhaprabhat Colony Opposite Sejal Park Kalewadi Road Chinchwad - Gaon Pune
+91 94 2373 2672

M/s Vijay Accessories - Sales Point, 65/3 Karve Road Pune - 411004
+91 98 5015 2015
+91 98 2204 7007

West Bengal
M/s Durgapur Enterprise, Benachity, PO - Aurobindo Avenue, Ps - Durgapur, Dist. - Burdwan, 713213, Durgapur
+91 93 3393 1910

M/s Maa Kali Automobiles, Po & Ps – Belda, Dist. - Paschim Midnapur, West Bengal, 721451
+91 98 0000 7929

M/s Orko Automobiles, VILL. & Po - Bhupatinagar, Dist. - Purba Medinipur, 721425
+91 98 7481 6539

M/s Rakes Automobiles, PO&PS - Gagarampur, Dakshinapur - 733124
+91 94 7747 6039

Karnataka
M/s Jsb Power Sollutions, Kollegal, # 69 K - 4 Mgsv Collage Road Near Tuluk Panchayat, Koollegal, Ch Nagar, Karnataka, 571440
+91 98 809 4969

Tamil Nadu
M/s Just Go E Bikes, Chennai, 56, 2nd Avenue, Ashok Nagar, Chennai
+91 98 4009 3843

M/s Shanthi Motors,494 C, Thiyagi Kumaran St, Sukrawar Pet, Coimbatore - 1
+91 97 9050 8763

Delhi
M/s Ms Harsh Motors, E3, Naya Kawi Nagar, Near Ram Leela Maidan, Jain Mati High School, Ghaziabad (U.P.)
+91 98 7141 0310

M/s Ms Jai Mata Di Cycles Works, Bhim Nagar Chowk, New Railway Road, Gurgaon - 122001 (Haryana)
+91 98 1010 5839

M/s Ms Lucky E Bikes, Patel Nagar, Little Angel School Road Near I. T. I, Sonepat (Haryana)
+91 91 3613 4978

M/s Ms Raju Electric, Kitwari Road, Shekhpura, Palwal (Haryana)
+91 98 9634 0681

M/s Ms Sr & Sons, 210/29 Ramgopal Colony Delhi Road Rohtak - 124001
+91 90 6806 1060

Haryana
M/s Ms Mahender E Bikes, 1B/19 Near Hundustan Petrol Pump Neelam Bata Rd. Nit Faridabad 121005 (Haryana)
+91 88 1396 7694
+91 92 1087 5921

Puducherry
M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

M/s Sri Lakshmi Electric Autos, 10, Jothiramalinga Adigal Street, Old Saram, Near Annamalai Hotel
+91 90 0392 3010

View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
10%
Complaints
229
Pending
0
Resolved
24
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Hero Electric Complaints & Reviews

Sort by:
Report
Copy

Don't buy they say guarantee but at the time of problems ask for money.
better buy petrol scooty.
Not worth electric scooter worst
Jun 19, 2021

Complaint Status

Hero Electric customer support has been notified about the posted complaint.
Add a comment
Helpful +1
Share
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    I had given my scooty in the showroom to get the battery changed, but those showrooms kept making excuses that now it will be available after 15 days such that there are 3 months of number
    Jun 17, 2021

    Complaint Status

    Hero Electric customer support has been notified about the posted complaint.
    Don't buy they say guarantee but at the time of problems ask for money.
    better buy petrol scooty.
    Not worth electric scooter worst
    1 Comment
    Helpful
    Share
    Post your Comment
      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      The build quality is horrible, suspension works like its not even there, poor body parts.

      I invested my hard earned money in a bad product
      Jun 06, 2021

      Complaint Status

      Hero Electric customer support has been notified about the posted complaint.
      Don't buy they say guarantee but at the time of problems ask for money.
      better buy petrol scooty.
      Not worth electric scooter worst
      1 Comment
      Helpful
      Share
      Post your Comment
        I want to submit Complaint Positive Review Neutral Comment
        code
        Report
        Copy

        With all due to respect I want to inform. You that agra dealership shankar lal and sons Have the worst behavior with their costumer. Recently I was facing the issue with my charger of optima scotty . The charger was in warranty . I go there before one mothe ago they told me they don't have. Today I went again they ask me to wait for one and half hour Unnesssesary. This is such not a good behavior at all.i was in hurry but they don't care at all. With my reference two other person already bought the same product. If they behave like this than who will be the responsible..
        Jun 01, 2021

        Complaint Status

        Hero Electric customer support has been notified about the posted complaint.
        Kindly contact me as soon as possible.. I am feeling so much humiliated.. This behavior can not be tolrate
        1 Comment
        Helpful +1
        Share
        Post your Comment
          I want to submit Complaint Positive Review Neutral Comment
          code
          Report
          Copy

          We are sub dealer for shimhadri auto agencies since October 2020 in gajuwaka, in the month of 6th April 2021 we deposited 6 lakh amount for vehicles, till he didn't responding while number of phone calls and he is not available in showroom as well.
          So we are going to be complaint in police station before that we complain here for justice...

          Shimhadri auto agencies,
          Gajuwaka,
          Vishakapatanam
          May 30, 2021

          Complaint Status

          Hero Electric customer support has been notified about the posted complaint.
          Add a comment
          Helpful
          Share
          Post your Comment
            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            Rj 14 jk 9710
            Hero nyx
            Rear wheel is not working
            May 29, 2021

            Complaint Status

            Hero Electric customer support has been notified about the posted complaint.
            Add a comment
            Helpful
            Share
            Post your Comment
              I want to submit Complaint Positive Review Neutral Comment
              code
              Report
              Copy

              Rj 14 jk 9710
              Hero nyx
              Rear wheel is not working
              May 29, 2021

              Complaint Status

              Hero Electric customer support has been notified about the posted complaint.
              Don't buy they say guarantee but at the time of problems ask for money.
              better buy petrol scooty.
              Not worth electric scooter worst
              1 Comment
              Helpful
              Share
              Post your Comment
                I want to submit Complaint Positive Review Neutral Comment
                code
                Dear,

                I have purchased Hero Electric Optima Hx dual battery model in reference to my order #206824 for my...
                Helpful +4
                Share
                Report
                Copy

                Dear,

                I have purchased Hero Electric Optima Hx dual battery model in reference to my order #206824 for my wife Anuradha Bhattacharya which was referred by my friend Sudipto Paul and during that period Amazon Gift voucher of Rs 1000/- have been offered in your website but still now it is not delivered to my friend.

                Kindly do the needful in this regard.

                Thanking you
                Aritra Choudhury
                [protected]
                May 24, 2021

                Complaint Status

                Hero Electric customer support has been notified about the posted complaint.
                Add a comment
                Helpful
                Share
                Post your Comment
                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  I had purchased Hero Optima LX, on 10th march 2021 at Cuddalore showroom Tamil Nadu. Continues problems occuring,
                  1. mottor run at high speed
                  2. Charger not working properly
                  3. Battery got swelled up
                  4. Speedometer not working
                  5. Odometer not working
                  6. Throttle not working properly
                  7. Very poor milage 10km for 10 hours charging
                  Above mentioned problems are attended by mechanics of showroom but not successful, they are not that much skilled. They applied battery for warranty.
                  You can also verify it with your experts committee.
                  You can also clarify the vehicle details from showroom
                  Sri kodiswamy motors
                  Cuddalore
                  Tamil Nadu
                  It's my humble request to change this defective unit with new one
                  By
                  Rajmoham
                  [protected]
                  May 11, 2021

                  Complaint Status

                  Hero Electric customer support has been notified about the posted complaint.
                  I too got a defect unit did they change yours?
                  1 Comment
                  Helpful +1
                  Share
                  Post your Comment
                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    I have purchased Hero electric PHOTON LP bearings Motor no HEPH[protected] Chassis no MEPHELP72028L1991 on 10th August 2020.But...
                    Helpful +1
                    Share
                    Hi Sir,

                    Sub: Hero Flash Faulty Battery level meter not get replaced for the last 4 months on repeated request...
                    Helpful
                    Share
                    Report
                    Copy

                    I have bought Hero Electric Optima LX but its battery indicator is not showing correctly on digital screen, it always shows full although when the battery is low. I have also talk to dealer but he is giving false satisfaction that this issue is facing every buyer on this model.
                    He tell me that company is making new digital screen and when it becomes ready they replaced it with new one.
                    Kindly take strict action.
                    Dealer name- Nand Motors, katra, prayagraj
                    May 01, 2021

                    Complaint Status

                    Hero Electric customer support has been notified about the posted complaint.
                    Don't buy they say guarantee but at the time of problems ask for money.
                    better buy petrol scooty.
                    Not worth electric scooter worst
                    1 Comment
                    Helpful
                    Share
                    Post your Comment
                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      Dear sir I'm requesting you
                      Mera battery January 2021 me khrab ho gyaa tha complain baar baar distubuter kiye aaj kl...
                      Helpful
                      Share
                      Report
                      Copy

                      Dealer not replacing charger
                      Apr 14, 2021

                      Complaint Status

                      Hero Electric customer support has been notified about the posted complaint.
                      Add a comment
                      Helpful
                      Share
                      Post your Comment
                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        Report
                        Copy

                        I bought a optima hx dual battery a month ago, it take 8hrs to charge fully.. I want to know why it take time and how to solve it.
                        Apr 11, 2021

                        Complaint Status

                        Hero Electric customer support has been notified about the posted complaint.
                        Add a comment
                        Helpful
                        Share
                        Post your Comment
                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          Report
                          Copy

                          I have purchased optima LS model ebike. By 2019 sep, i have asked the showroom person to check the battery and arrange for replacement. But they are very keen on pushing the same battery to me, but the battery is bulging on top and we believe its risky to trust it anymore.
                          Refusing to replace the battery
                          Apr 11, 2021

                          Complaint Status

                          Hero Electric customer support has been notified about the posted complaint.
                          Add a comment
                          Helpful
                          Share
                          Post your Comment
                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            Behaviour of the staff in the showroom no customer support so bad treatment to the customer I need a result of my enquiry...
                            Helpful
                            Share
                            I, Anandarup Das, have been purchased a Hero Electric Optima lx on 07.02.2021. one of the parts wasn't working. After enquiry...
                            Helpful
                            Share
                            E
                            e-bike photon lp
                            March 31, 2021
                            Showroom name
                            Sabesh eco motors, Kanchipuram, tamilnadu,
                            br...
                            Helpful
                            Share
                            ADVERTISEMENT